Developing Partnerships between NHS Board Knowledge Services and

NES

NHS Librarians Meeting28th January 2010

Overview

• History –communication and engagement

• Building on success factors – proposed approach

• National Health Knowledge Network

• Next steps

History

2003 – Communicators Group, Senior Knowledge Services Managers Group

2006 – Library Service Development Group and Librarian Tutors Group / QAF Working Group

2009 – Coordinators Group, QAF meetings

Challenges and Achievements

Coming together

Networking

Local strategies

Roadmap

Training opportunities

Quality Assurance Framework

Representation

Organisational authority/backing

Two-way versus one-way communication

Ownership

Differential stages of development

Different levels of interest /commitment to strategic planning

Local and national alignment

Coherence across different approaches (QAF/Roadmap/Coordinators/NHKN)

Quality Assurance Framework

- Addresses many of challenges:

• Representation

• Organisational authority/backing

• Two-way versus one-way communication

• Ownership

• Differential stages of development

• Differing levels of interest /commitment to strategic planning

• Local and national alignment

Current position

• Closer to common baseline

• Moving to next stages of Quality Assurance Framework

• Strategic planning a common need

• Growing though not universal interest in knowledge management

• National Health Knowledge Network – supporting next development phase

Belonging to the National Health Knowledge Network –

What would it mean for my organisation?

Definition

A group of organisations which undertake to work and learn together to:

• Support a shared vision and values centred on transfer of knowledge into practice.

• Implement a common strategy and workplan to realise this vision.

• Continuously improve the management of knowledge within their own organisations. This includes applying common standards for knowledge management.

• Facilitate education and training to improve knowledge management within their organizations

• Share information and knowledge

Commitment by NHKN organisations

Defined strategic knowledge management objectives, aligned with national strategic vision in Enabling Partnerships

Help to develop and apply national quality assurance framework for knowledge management.

Promote skills of information literacy and knowledge-sharing within workforce and among service users.

Where possible, share information or learning resources with other Network organisations through FAST index.

Support for NHKN organisations (1)

1. Support and guidance in developing and implementing KM strategy and applying KM standards.

2. Training and development - information literacy and sharing knowledge (communities of practice).

3. Technology tools:• Enable access to their information and learning

resources via e-Library• Re-use and re-package e-Library information and

learning resources in own services – e.g. Borders Health in Hand

• Community builder toolkit: Build community websites, topic rooms, blogs, wikis etc

Support for NHKN Organisations (2)

4) Collaborative projects aligned with Enabling Partnerships, using national infrastructure.

5) Lead or contribute to Enabling Partnerships deliverables, e.g. designing transferable solutions for own area.

Benefits (2)

For my organisation and staff:

• Widening access to information, learning, expertise and good practice.

• Competence and confidence in using knowledge.• Decisions based on evidence and best practice.• Confidence that the organisation manages knowledge

in line with national standards. • In context of financial constraint - opportunity to

develop new services; enhance existing services through collaborating with NES and other partners; using national infrastructure – technology, content, skills, frameworks.

Proposal

Coordinators Group is incorporated into National Health Knowledge Network Steering Group

Group aim is working and learning together to develop and implement local and national knowledge management strategy in line with Enabling Partnerships vision.

Will support and be supported in next stages of implementation of QAF

Will develop Quality Assurance Framework for organisational knowledge management.

Representation and scopeAim to have all Boards sign up to MOU – corporate

commitment to defined KM objectives.

Representation from all Boards

Scope is knowledge management including but not limited to library services.

Learning and development:• Leadership• Strategic planning and development• Organisational knowledge management

Developing Partnerships between NHS Board Knowledge Services and

NES

NHS Librarians Meeting28th January 2010