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Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
1
Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
2
Introduction page 3
Core skills
Introducing knowledge and evidence page 4 Everyday knowledge and evidence in health care settings page 5
Expanding the core skill set
Mobilising organisational knowledge in health care settings page 7
Leadership skills
Leading knowledge services page 9
Advanced specialist skills
Advanced Knowledge Management: formal qualifications page 11
Resources and Tools page 12
Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
3
Introduction
Evidence does not speak for itself but needs to be mobilised at the right time, and through the right people, to make a difference in decision making.1
Healthcare is a knowledge industry. It is not enough to have the right healthcare teams in the right place, collaborating to deliver high quality, efficient patient care. It is essential that they use the right knowledge and evidence at the right time. The knowledge and know-how of staff are precious assets. Mobilising knowledge to Board and ward Applying and embedding knowledge into action is the currency of successful organisations. Health Education England (HEE) has identified a priority for NHS library and knowledge services to mobilise the evidence base, bringing it to the boardroom and the bedside. HEE is committed to building a flexible workforce which:
Is responsive to innovation and new technologies
Is knowledgeable about best practice, research and innovation
Promotes adoption and dissemination of better quality service delivery Taking the opportunity: progressively enhancing skills
A wealth of opportunities and learning resources have been put in place enabling individuals to progressively enhance their skills, confidence and roles in mobilising evidence and organisational knowledge. As a small, specialised workforce in the NHS, librarians and knowledge specialists can make a critical contribution to improving quality outcomes and meeting the productivity and performance challenge. Alongside well established roles that ensure that teams are sighted on evidence from research to inform decision-making, targeting and tailoring information to manage information overload, organising that body of knowledge and keeping colleagues up to date, librarians and knowledge specialists are increasingly called upon to take a more active role as knowledge brokers. The need is there.
Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
4
Core skills: Introducing knowledge and evidence.
Opportunities:
E-learning as detailed below – open to all health sector LKS staff and will help paraprofessional staff get an overview of KM too.
Workshop: a one day Introduction to Knowledge Management – designed nationally and cascaded locally 2017 - and thereafter “as and when”.
Workshop: a half-day introduction to basic search techniques – designed nationally and delivered locally to meet needs “as and when”.
Learning Key resources PKSB Audience Target No
Basic searching techniques
Learning Zone: http://kfh.libraryservices.nhs.uk/learning-zone/specialist-and-technical-skills/advanced-and-basic-searching/ NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/quality-improvement-tools/search-and-synthesis.aspx NICE: https://www.nice.org.uk/about/what-we-do/evidence-services/evidence-search/how-to-search
3.3 All qualified LKS staff
600
An introduction to KM
Learning Zone: http://kfh.libraryservices.nhs.uk/learning-zone/specialist-and-technical-skills/knowledge-management/ KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/ KM postcards: http://kfh.libraryservices.nhs.uk/wp-content/uploads/2016/04/KM-Toolkit.pdf NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/knowledge-management-toolbox.aspx Surrey & Sussex LKS: http://www.surreyandsussexlibraryservices.nhs.uk/useful-resources/knowledge-management/
2.1 All qualified LKS staff
600
How health LKS fit into KM – the skills of librarians and knowledge specialists
KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/horizon-scanning/ KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/alerting-services/
Sections 2 and 3
All qualified LKS staff
600
Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
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Core skills: Everyday knowledge and evidence in health care settings
Opportunities:
E-learning as detailed below – open to all health sector staff.
Workshop: a one day workshop on advanced searching skills – designed nationally and delivered local to meet needs “as and when”.
Linked learning programme 2016 - 2017
i. Workshop: a one day workshop on finding and summarising evidence for non-clinical staff, managers, commissioners and service
transformation leads. Designed nationally and delivered locally to meet needs.
ii. Workshop: a one day workshop on summarising and synthesising skills – designed nationally, delivered locally to meet needs.
iii. Followed by three half-day follow-up practice sessions.
Learning Key resources PKSB Audience Target No
Advanced searching – patient care
Learning Zone: http://kfh.libraryservices.nhs.uk/learning-zone/specialist-and-technical-skills/advanced-and-basic-searching/ Learning zone: http://kfh.libraryservices.nhs.uk/learning-zone/specialist-and-technical-skills/critical-appraisal-and-statistical-skills/ Cochrane Library: http://www.cochranelibrary.com/help/how-to-use-cochrane-library.html
3.3 Searchers including specialist / clinical / outreach
Advanced searching –management, service redesign, and system transformation
Finding and summarising evidence for non-clinicians 3.6 and 3.7
Searchers including specialist / clinical / outreach
300
Critical appraisal skills
Learning Zone: http://kfh.libraryservices.nhs.uk/learning-zone/specialist-and-technical-skills/critical-appraisal-and-statistical-skills/
3.6 and 3.7
Specialist / clinical /
Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
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CASP: http://www.casp-uk.net/ Centre for Evidence Based Medicine: www.cebm.net/resources
outreach
Summarising search results
Learning Zone: http://kfh.libraryservices.nhs.uk/learning-zone/specialist-and-technical-skills/synthesis/ NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/quality-improvement-tools/search-and-synthesis.aspx Linked programme:
o Finding and summarising evidence for non-clinicians course o Summarising and synthesising skills course o Follow up practice sessions
2.4 and 3.8
Searchers including specialist / clinical / outreach
300
Accessing and disseminating guidelines
NICE: https://www.nice.org.uk/about/what-we-do/our-programmes/nice-guidance
2.5 Nominated LKS staff including specialist / clinical / outreach
Getting knowledge shared - including social media
KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/social-media/
2.7 Nominated LKS staff including specialist / clinical / outreach
Making the right links to people – networking skills
NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/quality-improvement-tools/networks.aspx
2.7 and 12.6
LKS staff including specialist / clinical / outreach
Expanding the core skill set: Mobilising organisational knowledge in health care settings
Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
7
Opportunities:
E-learning – as detailed below
Workshop: one day ‘Train the Trainers’ workshop on mobilising evidence and knowledge, for LKS Leads and a designated “KM Lead” for each local
office area designed nationally and cascaded to library service managers.
Learning Key resources PKSB Audience Numbers
Managing organisational digital content
Learning Zone: http://kfh.libraryservices.nhs.uk/learning-zone/specialist-and-technical-skills/website-design-and-content/
2.6 Nominated LKS staff including specialist / clinical / outreach
Communities of practice
KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/communities-of-practice/ NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/quality-improvement-tools/communities-of-practice.aspx
2.7 LKS staff including specialist / clinical / outreach
Lessons learned KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/lessons-learned/ NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/quality-improvement-tools/lessons-learned-log.aspx
2.5 Nominated LKS staff including specialist / clinical / outreach
Before and after action reviews
KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/after-action-review/
2.7 Nominated LKS staff.
Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
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KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/knowledge-plan-lessons-learned-before-action-review/ NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/quality-improvement-tools/after-action-review.aspx NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/quality-improvement-tools/before-action-review.aspx NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/quality-improvement-tools/peer-assist-reviews.aspx
Specialist / clinical / outreach
Knowledge harvesting
KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/knowledge-harvesting/ KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/knowledge-retention-transfer/
2.6 and 2.7
Nominated LKS staff. Specialist / clinical / outreach
Advanced networking skills
KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/story-telling/ KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/action-learning-sets/ NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/quality-improvement-tools/knowledge-cafe.aspx
12.6 Nominated LKS staff. Specialist / clinical / outreach
Research data management
http://www.dcc.ac.uk/training/rdm-librarians https://www.jisc.ac.uk/blog/what-you-need-to-know-about-the-research-excellence-framework-ref-open-access-policy-01-apr-2016
Nominated LKS staff. Specialist / clinical / outreach
Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
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Leadership skills: Leading knowledge services
Opportunities
E-learning – as detailed below
Leadership course: 12 month programme for mid-career LKS staff. Second cohort of 24 to begin March 2017.
Leadership course: 12 month programme for senior LKS staff. First, pilot cohort of 15 to start 2017
Learning Key resources PKSB Audience Numbers
Influencing decision makers
Learning Zone: http://kfh.libraryservices.nhs.uk/learning-zone/generic-skills/network-management/ High profile health libraries: http://kfh.libraryservices.nhs.uk/high-profile-health-libraries/ HEE-CILIP Leadership Courses
9.7 Library Service Managers
200
Winning champions
NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/quality-improvement-tools/knowledge-champions.aspx NHS Scotland: http://www.qihub.scot.nhs.uk/knowledge-centre/quality-improvement-tools/opinion-leaders.aspx HEE-CILIP Leadership Courses
9.6 Library Service Managers
200
Strategic planning Learning Zone: http://kfh.libraryservices.nhs.uk/learning-zone/generic-skills/strategy-and-business-planning/
9.2 and section 10
Library Service Managers
200
Change management
Learning Zone: http://kfh.libraryservices.nhs.uk/learning-zone/generic-skills/change-management/ NHS Leadership Academy: www.leadershipacademy.nhs.uk/resourcesd/healthcare-ledership-model
10.10 Library Service Managers
200
Working with the Board
KM Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/km-goals-tools-and-techniques/self-assessment-river-diagrams-and-maturity-models/ Board Self-Assessment Tool: to follow
9.7 Library Service Managers
200
Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
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Evaluating impact Learning Zone: http://kfh.libraryservices.nhs.uk/learning-zone/generic-skills/quality-and-impact/ Value & Impact Toolkit: http://kfh.libraryservices.nhs.uk/value-and-impact-toolkit/
2.8 Library Service Managers
200
Understanding innovation and spread
Learning Zone: http://kfh.libraryservices.nhs.uk/learning-zone/generic-skills/innovation-management/ Health Foundation: http://www.health.org.uk/news/scaling-and-spreading-health-care-innovations-what-does-it-take AHSNs: http://www.ahsnnetwork.com/wp-content/uploads/2014/12/AHSNs-impact-report-2015.pdf
9.2 11.4
Library Service Managers
200
Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
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Advanced specialist skills
Opportunities
There are formal qualifications and coursesin knowledge management opening. Individuals may self-fund and/or -
seek local support either at Trust or LKS Lead level to identify and fund individuals.
seek national support to complete a Masters in knowledge management
Organisation Course title Link
University of Oxford Applying KM principles and practice – one day course
https://www.conted.ox.ac.uk/courses/applying-knowledge-management-principles-and-practices
Knowledge Management Institute (US) Certificate in Knowledge Management www.kminstitute.org
Special Library Association (US) Knowledge Management Certificate https://www.sla.org/learn/certificate-programs/cert_knowledge_mgmt/
There are several Masters courses including:
Cranfield University Knowledge Management for Innovation (at various levels up to masters)
https://www.cranfield.ac.uk/Courses/Taught/Knowledge-Management-for-Innovation
Robert Gordon University MSC Organisational Learning. A part-time, on-line masters. Cost £10,100 in 2016/17.
http://www.rgu.ac.uk/business-management-and-accounting/study-options/distance-and-flexible-learning/business-and-creative-management/msc-organisational-learning/
TfPL Sometimes have KM-related courses on offer https://www.tfpl.com/course-calendar/
Mobilising Evidence and Organisational Knowledge
Development opportunities for healthcare librarians and knowledge specialists
12
Resources and Tools
The Knowledge for Healthcare Blog:
Knowledge Management Toolkit: http://kfh.libraryservices.nhs.uk/knowledge-management/
The Learning Zone http://kfh.libraryservices.nhs.uk/learning-zone/ :
Knowledge Management http://kfh.libraryservices.nhs.uk/learning-zone/specialist-and-technical-skills/knowledge-management/
Advanced and basic searching: http://kfh.libraryservices.nhs.uk/learning-zone/specialist-and-technical-skills/advanced-and-basic-searching/
Resources for Role Redesign – to follow
NHS Library Quality Assurance Framework (LQAF) England, version 2.3a. Knowledge management pages 93 – 97. http://www.libraryservices.nhs.uk/document_uploads/LQAF/LQAF_Version_2.3a_April_2016.pdf The Professional Knowledge and Skills Base for Health http://kfh.libraryservices.nhs.uk/learning-zone/career-pathway-and-vocational-skills/cilip-pksb/
Sue Lacey Bryant David Stewart December 2016
