Designing Workspace of the Future for the - Cisco...Directory Credentials to SIP Trunk Teleconferencing CUCM Internal Users. Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014

Designing Workspace of the Future for the Mobile Worker

Paulo Jorge Correia

Technical Solutions Architect

Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014

Building Business Value

Enable mobile

workers and BYOD

Collaborate with

external organizations

Locate and access

remote experts


Cisco BYOD

Extreme ease of use, setup and management

End to end security, authentication

Rich-media capable

Device Agnostic

Flexible Consumption Models

Designed to blend the physical and virtual work worlds.

User Collaboration Services cover in This presentation

Cisco Jabber

Rich Web Conferencing Teleworkers

Mobile Workers

B2B

Consumers

3rd Parties

Analog Devices

Branch Office

PSTN or IP PSTN

TDM or IP PBX

Cloud Services

Collaboration Edge


Better Collaboration for Mobile Workers

Be productive, regardless of location

Access voice, video, messaging,

and conferencing applications on

any device

Collaborate with co-workers, partners,

and customers from anywhere

Use multiple devices during the day

with access to the same information

and applications

Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014 7

Promote interactive collaboration

anywhere on campus by connecting

tools and devices

Minimize costs and increase productivity

by providing desktop access from

multiple locations and devices

Integrate business workflows with

collaboration tools to streamline

processes

Provide easy access to experts through

directories and presence

Better Collaboration for Deskless Workers


From Desktop to the Boardroom

One Experience. Connecting People.

Any Media Anywhere Any Device


Powering Collaboration Your Way: Cisco Jabber All-in-One Application on Any Device: Voice, Video, IM/Presence, Content

All-in-One UC Application Collaborate from Any Workspace

• Presence and IM

• Voice, video, voice messaging

• Desktop sharing, conferencing

• PC, Mac, tablet, smartphone

• On-premises and Cloud

• Integration with Microsoft Office


Cisco Jabber for Windows Jabber brings it all together…

Instant Messaging

/ Group Chat Contact

Search

Rich

Presence

User Management

& Authentication Enterprise

Call Control +

Extend & Connect +

Desk Phone Video

Business

Video

MediaNet

Web/Desktop

Collaboration

Visual

Voicemail

Conferencing

App Integration

(MS Office)

(Google Calendar)

(Lotus Notes)

Cisco Jabber

11


Voicemail

Presence IM/Chat

www.jabberdeveloper.com

Video Voice

Easily add

collaboration

functionality to web

applications and

business processes

Web Conferencing

Communications-Enabled Processes Cisco Jabber SDK

http://www.jaberdeveloper.com/


Jabber Guest – Public-to-Enterprise Communications

UC/video sessions into businesses …

from desktop browsers, mobile clients

Initiate from public web sites, mobile

applications & URLs, e.g. email

Calls to individual employees, remote experts /

customer care

SDKs for Web & mobile app integration

* Images for illustration purpose only. Final UI subject to change.

Jabber Guest connects consumers and other non-Cisco telephony users with Cisco enterprise registered users via simple browser & mobile voice and video


Jabber Guest – Addresses 3 Key Use Cases

Enhance customer interactions

• Add voice, video, and data sharing to your website, email communications, and mobile applications.

Make experts easy to find

• Extend unified communications benefits to the entire ecosystem of an enterprise.

Offer temporary guest access

• Help experts, associates, customers, partners, and suppliers reach your employees.


Jabber Family

Guest Users

Web Browser

Mobile Apps

Call Control: SIP

• Cisco Unified

Communications Manager

(UCM)

• Cisco TelePresence®

Video Communication

Server (VCS)…via CUCM

Meetings, Conferencing

• WebEx (SaaS)

• TelePresence MCU

Voice Messaging

• Unity Connection

Presence & IM: XMPP

• Cisco UCM IM & P

(On-Prem)

• WebEx Messenger

service (SaaS)

Enterprise Workers

Cisco

Expressway

DMZ: HTTP


What is Collaboration Edge? Voice, Video, Messaging, Conferencing, & Social

Open, Standards-based Consumer Services An integrated / collaborative experience for customers

Consumer to Business

Interoperability Cloud Services Enterprise grade flexibility and scale

WebEx Integration, Service Provider Offerings

Proven Components & Technology Remote and Mobile Access Multimodal collaboration without a VPN

Desktop, Mobile and Fixed endpoints

Widely Adopted Protocols Business to Business Secure communications with anyone

Enterprise Border


Cisco Collaboration Edge Architecture The Industry’s Most Comprehensive, Any-to-Any Solution Today

• Anyone, anywhere, any device, any

workload

• Key capabilities:

TDM and analog gateways

Session border control

Firewall traversal

ISDN Video Gateways

Highly secure and standards-based

• Now with simplified mobile, teleworker

and B2C collaboration

Security choice – no VPN client required

Browser-based collaboration

Mobile

Workers Teleworkers

Cloud

Services

WebEx-

Enabled TP

Analog

Devices

PSTN

Or

IP PSTN Consumers

B2B TDM or

IP PBX

3d

Parties

Branch

office


Extend Enterprise Collaboration to Customers, Partners, Suppliers Alike

Consumer/

Partners Business

Jabber Guest

virtual machine

E n t e r p r i s e

Expressway

Public Internet

Unified CM or

Business Edition


Fixed

Client strategy with Expressway

Tablet Desktop Smartphone Web

Expressway system support…

Login, Automatic Location Discovery, TLS security, and ICE client


Unified CM &

applications

Comparing Solutions: AnyConnect and Collab. Edge

AnyConnect

• Layer 3 VPN Solution

• Secures the entire device and it’s

contents

• AnyConnect allows users access to

any permitted applications & data

Collab. Edge via Expressway

• Session-based firewall traversal

• Allows access to collaboration

applications ONLY via TLS

• Personal data not routed through

enterprise network

AnyConnect

VPN

Expressway


Cisco WebEx Meetings Server On-Premises Based WebEx

WebEx meetings in a Private Cloud – Installed in your datacenter

All-in-one Conferencing Solution – Incorporates audio, web and video in a single solution

Same great WebEx User Experience – WebEx clients for PC, Mac, iPhone, and iPad; high quality video; sharing,

annotation, and collaboration tools; recording and playback etc.

Software-based – Designed for Cisco UCS Servers + VMware 5/5.1

Integrates with Cisco UC suite – Extends Cisco Unified Communications Manager to conferencing, and

meeting escalation from Cisco Jabber


High-Level System Architecture

INTERNET ENTERPRISE

PERIMETER ENTERPRISE

NETWORK

Optimized for 100% Secure, behind-the-firewall VPN-less Access that integrates

with your Corporate User Management and UC Infrastructure

Cisco WebEx Meetings Server

Virtual Appliance

Mobile and

Internet Users

SAML Single Sign On

based on Corporate

Directory Credentials

SIP Trunk

Teleconferencing

to CUCM

Internal

Users


Cisco WebEx Meetings Server An Entirely New WebEx Deployment Model

WebEx meetings in a private cloud

– Installed in your datacenter

All-in-one conferencing solution

– Incorporates audio, web and video in a single solution

Same great WebEx user experience

– WebEx clients for PC, Mac, iPhone, and iPad; high quality video; sharing, annotation, and collaboration tools; recording and playback etc.

Software based

– Designed for Cisco UCS Servers + VMware

Integrates with Cisco UC suite

– Extends Cisco Unified Communications Manager to conferencing, and meeting escalation from Jabber. Also part of CUWL Pro


Secure Designed for Customers with High Security Requirements

Behind the firewall installation

100% 128 and 256 Bit SSL encrypted online meetings

Industry-standard 2048 Bit encryption keys

Wild-card and SAN SSL certificate support

Optional TLS/SRTP SIP teleconferencing encryption

Hardened ‘Virtual Appliance’ with SE/Linux extensions

NIST FIPS 140-2 approved cryptographic algorithms supported

Q&A and Wrap-up

25

Documents

Designing Workspace of the Future for the - Cisco...Directory Credentials to SIP Trunk Teleconferencing CUCM Internal Users. Cisco Connect, Riyadh, Saudi Arabia, April 29-30, 2014