Deploying Cisco Packaged Collaboration

SolutionsTim Frias: Technical Marketing Engineer

BRKCOL-2560

• Business Edition Portfolio Update

• Simplifying Business Edition Deployment

• Preloaded Images

• Cisco Config To Order Portal

• Preconfigured Applications

• Demonstration

• Conclusion/Questions

Agenda

Packaged Collaboration SolutionsCisco Business Edition Portfolio

Collaboration Your Way Complete Service Offering

• End-to-end Collaboration capabilities -

voice, video, conferencing, messaging,

IM&P, mobility, and more - for every

user on any device from any location

Differentiated Communications

• Cost-effective, high-quality multiparty

video conferencing options bring

employees, customers and partners

closely together

Flexible Cost Model

• Pay as you grow, platform options scale

to support the deployment size needed

Simplified Deployment, Management

• Preconfigured virtualized servers come

with ready-to-run software reducing time to

dial tone and ongoing administration

Open and Interoperable Architecture

• Supports 3rd Party applications, and

telepresence and video endpoints

Scalable, Highly-Available Platforms

• Built-in ability to grow and change to keep

pace with the business

Delivering Better Together

Communications and Collaboration Services for All users

Large-scale

BE7000H

1000+ Users

3000+ Devices

8-10 Apps

Ideal for large-scale

Voice/IPT

Conferencing

Contact Center

3rd-Party Apps

Different Capacities

On

-Pre

mis

e F

am

ily M

od

el

Op

tio

ns

Ba

sic

IP

T

to F

ull

Co

llab

ora

tion

Suggested Customer Size (“sweet spot”)

Cisco Business Edition 6000 Family

Cisco Business Edition 7000 Family

Large-scale

BE7000M

1000+ Users

3000+ Devices

4-6 Apps

Ideal for large-scale

Voice/IPT

Contact Center

3rd Party Apps

Medium-scale

BE6000H

1000 Users

2500 Devices

8+1 Apps

Ideal for medium-scale

Voice/IPT

Conferencing

Contact Center

3rd-Party Apps

Medium-scale

BE6000M

1000 Users

1200 Devices

4+1 Apps

Ideal for medium-scale

Voice/IPT

Contact Center

3rd-Party Apps

Small-scale

BE6000S

150 Users

300 Devices

Core UC Apps Only

Ideal for small-scale

Voice/IPT

Point to point video

CommonCollaboration Software | Licensing Framework | Management tools | Seamless Migration

0-75 75-150 150-225 225-300 300-800 1000-2500 3000-5000+

Cisco Business Edition Portfolio Now Serving Companies of Every Size

BE6000S for Small-Scale Customer DeploymentsPackaged Collaboration Solution for Entry-level Voice/IPT Deployments

Whole Box Solution Blade-Only Option

Bundled-SKU offer

ISR 2921 + UCSE + PSTN interface + PVDM

UCSE-Only Tested Reference Configuration

Snap blade into existing: 2921, 2951, 3925,

3925E, 3945, 3945E, 4451-X routers

Green field deployments Enable ISR install-base upgrade to UC

Broader chassis support

(e.g., higher-capacity/density routers)

150 users, 300 devices

Preconfigured apps:

VMware, UCM, CUC, IMP, Paging, PCP

150 users, 300 devices

Preconfigured apps:

VMware UCM, CUC, IMP, Paging, PCP

+

BE6000S for Smaller DeploymentsUp to 150 users, 300 devices

Single-box turnkey solution delivers entry-level collaboration capabilities for all users.

Whole box offer:

• Blade server / Router chassis

BE6S-PRI-M2-K9

BE6S-BRI-M2-K9

BE6S-FXO-M2-K9

• Preloaded with virtualization and application software

Distributor configuration service or factory default

configuration

• Use SRST for in-box redundancy

License options (purchased separately, delivered

electronically):

• 25-user UCL or CUWL Standard Starter Packs

• Same ordering process for all BE6000 products

UC Virtualization

Hypervisor

150 Users 150 VM/UM

Users

50 Users /

Group150 IM&P

Users

150

Users

Call Control

Unified CM

Voicemail

Unity

Connection

IM &P

Jabber

Provisioning

Management

Prime Collab

Paging

Paging

Server

UCS E160D M2 on ISR 2921-VWith 10 CUBE sessions and either:

1-port PRI, 2x2-port BRI or 4-port FXO

ESXi 5.5

Virtual-to-Physical CPU Deployment Rules

UCM 1K user

VM

2vcpu

pCore 1 pCore 2 pCore 3 pCore 4 pCore 5 pCore 6

PCP Small

VM

1vcpu

CUC 1K user

VM

1vcpu with

Latency-

sensitive on

IM&P 1K user

VM

1vcpu

Paging Svr 1K

user VM

1vcpu

• Unity Connection footprint optimization requires

• ESXi 5.5 (MD/HD currently shipping 5.1)

• 5.5 Latency-Sensitive “on” for CUC VM

• This is NOT pCPU oversubscription!

• No other apps, OVA options, VM mixes or

deployment models supported at FCS!

E5-2418LV2 (1S/6C/2.0 GHz)

E160D M2

Turnkey Platforms, Many Application Options

Voicemail

Unity

Connection

IM &P

Jabber

Attendant

Console

CUAC

Contact

Center

UCCX

Response

CER

Paging

Paging

Server

Call Control

CUCM

Provisioning

Prime

Collaboration

UC Virtualization

BE7000 scale-out, stackable design• No solution capacity limits

• Add server(s) for more users, devices,

applications

• Price-optimized for 4-6 apps per server

supporting 1-5K users each

• Preloaded with virtualization and application

software

• User and application licenses sold separately

• Single-ordering SKU:MD: BE7M-M4-K9 / BE7M-M4-XU

HD: BE7H-M4-K9 / BE7H-M4-XU

BE7000

UCS C240 M4 SFF

Rack Mount Server

Video Conferencing

Control

TP

Conductor

Scheduling

TP

Mgmt Suite

BE6000

UCS C220 M4 SFF

Rack Mount Server

BE6000 scale-up, single-server design• Up to 1000 users, 2500 devices, 100 CCX

agents

• Add second server for redundancy

• Preloaded with virtualization and application

software1 RU MD model: 4 apps + 1 mgmt

1 RU HD model: 8 apps + 1 mgmt

• Bundled 25-user license options

• Purchase add-on user/apps licenses

• Single-ordering SKU (by server):MD: BE6K-ST-BDL-K9= / BE6K-ST-BDL-XU=

HD: BE6H-M4-K9= / BE6H-M4-XU=

Recording

TP

Content Svr

Edge

Expressway /

VCS

Video

TP

Server

Simplifying Business Edition Deployment

Key Objectives

Dial tone in 30 minutes; reduce complete deployment time by up to 60%

Align Business Edition install times with that of the competition

Win more deals vs. the competition

Compete in more deals vs. the competition

Establish Business Edition as the market leading platform sub 250 users

Purchas

eMarketin

gDelivery Setup Use Maintain

Third-Party

Apps

Partners have identified deployment times / costs as the primary

factor limiting their competitiveness

Simplification: Three Options

Distributor CTO Service “Have applications fully installed, ready to configure, from

distribution”

Order End User

End User

Pre Configured Applications “All BE6000 K9 servers shipped with pre-installed &

configured applications”

Order

End User

Pre Loaded Images “All BE6000 XU and BE70000 servers shipped with pre-

deployed applications, ready to install”

Order

Deployment Optimization – Options

Distribution Offer (CTOP) Cisco Mfg (Pre-configured

Images)

Implementation service from Distribution partners

offered to partners for a minimal fee.

Turn-key solution from Cisco at no extra cost

Customizable configurations, applicable for most

deployments

Smaller cookie-cutter deployments

with minimal customization.

POC and demo pods

Pre-loaded/Pre-installed Images

Factory Preparations Compared

Factory-loaded OVA and

ISO installer in datastore.

Preinstalled hypervisor

Factory prepared server

Deploy blank VM from OVA

onto preinstalled ESXi

Install ISO into VM

Configure application

Pre-loaded

Factory-loaded VM with

partially-installed app

Factory-loaded OVA and

ISO installer in datastore.

Preinstalled hypervisor

Factory prepared server

Complete install in field.

Configure application

Pre-installed

Factory-loaded VMs with

fully installed applications

Fully configured with “one-

size-fits-most”

configuration.

Pre-configured

Grab ISO installers and

OVAs from DVD/web

Deploy blank VM from OVA

onto preinstalled ESXi

Install ISO into VM

Configure application

No Factory action

Prepare server storage and

install hypervisor

Prime Collaboration Provisioning 10.6 & 9.5

Unified CM 10.5(2) & 9.1(2)

IM & Presence 10.5(2) & 9.1(1)

Paging Server 9.1(1)

Unity Connection 10.5(2) & 9.1(2)

Emergency Responder 10.5(1)

Ready-to-Activate, Pre-loaded/Pre-installed Servers

Server Hardware, Preconfigured

• BIOS, RAID, disk formatting, firmware,

drivers ready-to-go

Preinstalled Virtualization Software

• Licensed with v5.5 master serial number,

ready to run

Preloaded Collaboration Software

• Same suite of apps and versions for all

Business Edition rack servers, ready-to-

install

• CUWL/UCL, VCS, TMS licensing sold

separately

Cisco UC Virtualization Hypervisor 5.5 U2

Cisco UCS C240 M4 SFF

Collaboration Solution Releases 10.x and 9.x

(BE6K-SW-9X10X-XU, BE7K-SW-9X10X/-XU)

Cisco UCS C220 M4 SFF

ER

Contact Center Express 10.6(1)

VCS + Expressway X8.5(1)

Conductor XC3.0

Virtual Telepresence Server 4.1

Telepresence Management Suite 14.6

Telepresence Content Server 6.2

Preconfigured Images

Preconfigured Images

Preconfigured Images All new BE6000* servers shipped with a set of preconfigured applications

This Includes:

• UCM, IMP, Unity Connection and Prime Collaboration Provisioning

• All applications configured with unique addressing.

• Includes common features

• Prime Collaboration Provisioning integrated with the solution – ready to add users.

ImpactPrevious Install time: average 6 days

Reduces install time to: average 2 Days

Items left to configure by Partner:

• Prepare customer network

• Install and connect servers

• Update Application Settings (NTP, Date/Time Reference, DNS)

• Use PCP to import users from directory or template

• Phones installed using self-provisioning

* Servers with K9 software only

Paging

coming

in July

BE6000S Software Preload Specification

• ESXi Hypervisor version 5.5U2 installed with Virtualization Hypervisor license.

• Preconfigured Images:

• Communications Manager 10.5(2)

• IM and Presence Server 10.5(2)

• Unity Connection 10.5(2)

• Cisco Paging Server 9.1(1) – expected July

• Prime Collaboration Provisioning 10.5(2)

• Preloaded Images (Data Store)

• OVF Templates, ISO installers and recovery images for UCM, IMP & CUC

• OVA Images for Paging Server and PCP

• Hypervisor install ISO

Preconfigured Features

Base Configuration Defaults

• Five Applications initially:

• Cisco Unified Communications Manager (ucm-pub)

• Cisco Unity Connection (ucn1)

• Cisco IM and Presence (imp1)

• Cisco Prime Collaboration Provisioning (pcp)

• Cisco Paging Server (not configured)

• Single Server – Publisher Only

• Single Site

• PCP used for LDAP Configuration

• Changing IP Addresses and Hostnames NOT recommended

Internal Numbering Plan Feature Range

Extensions 1XXX

Directed Call Park / Pickup #1XXX / ##1XXX

Direct Transfer to Voicemail *1XXX

Auto Registered Ext 70 1XXX

Call Pickup Groups (10) 72 1XXX

Meet Me Conference 73 1XXX

Hunt Groups (5) 75 1XXX

Voicemail Pilot 77 1000

Self Provisioning CTI 78 1000

Operator 0 (txfr to 751000)

PSTN Access 9

Default four digit Directory Numbers.

Modify 1XXX to suit your

environment

All PSTN numbers translated to

E.164 for Invites to SIP gateway

Local PSTN dial-plan uploaded after

deployment.

• Prepare network

• Unpack and connect BE6000

• Power on server – Virtual machines boot automatically

• Prepare applications• Reset passwords and update references

• Update Prime Collaboration Provisioning processor configuration and synchronise

• Configure Prime License Manager and install licenses

• Install software updates and language packs if required

• Customise solution using Prime Collaboration Provisioning

• Prepare dial plans and upload

• Customise BE6000S IOS configuration

• Configure Users

• Self Provision Phones

Deployment Procedure

Site PreparationDNS Changes*:

• Before you begin, create entries in your corporate DNS for the ciscolocal.com domain. Currently, applications reference 172.27.199.5 as their DNS host.

• Create ciscolocal.com zone :

• ucm-pub.ciscolocal.com - 172.27.199.11

• ucn1.ciscolocal.com - 172.27.199.12

• imp1.ciscolocal.com - 172.27.199.13

• pcp.ciscolocal.com - 172.27.199.10

NTP Reference*:

• Update NTP reference. Applications use 172.27.199.1 as their NTP reference.

Date & Time Reference:

• Update Date/Time Group. Currently, Date/Time Group is set (GMT-8:00) America/Los_Angeles

Network Route:

• Add internal route for the new 172.27.199.0 network

* Provided by BE6000S IOS gateway default configuration

Set Passwords

• On first boot of each VM, new usernames and passwords are required.

• No remote access enabled until credentials are changed.

• Configure UCM passwords first. Configure IMP and CUC once UCM is ready.

• Run setup to reset Prime Collaboration Provisioning passwords.

Update Prime Collaboration Provisioning

1. Update username and password for each application

2. Resynchronise applications

Install National Dial Plan

• Tailor a dial plan template to meet your requirements

• Install using Prime Collaboration Batch Provisioning

Add Users

• Use Prime Collaboration Provisioning to add users:

• Manually

• From text file

• Through LDAP synchronisation

• By default, self provisioning is enabled. New users simply log in using their extension number to configure their phone.

Preconfigured System Settings

Preconfigured Settings

• Serviceability: Service Activation

• Administration:

Default Service Activation

• All typical services activated ready for use.

System > Cisco Unified CM

Auto-registration enabled

Self Provisioning enabled

Auto-registration Directory Number

Range: 701XXX

System > Date/Time Group

Default: GMT-8, Los Angeles

Modify as required

System > Region Information > Region

System > Device Pool

System > Device Mobility

System > Enterprise & System ParametersNavigation Setting Value

Enterprise Parameters Cluster ID ucm-pub.ciscolocal.com

Enterprise Parameters Auto Registration Phone Protocol SIP

Enterprise Parameters BLF For Call Lists Enabled

Enterprise Parameters URI Lookup Policy Case Insensitive

Enterprise Parameters Self Care Portal Default Server ucm-pub

Enterprise Parameters Show Ring Settings True

Enterprise Parameters Show Line Label Settings True

Enterprise Parameters Show Call Forwarding Show Only Forward All

Enterprise Parameters Directory URI Alias Partition PCP_Base_PT

Enterprise Parameters <URL Parameters> <All use Publisher FQDN>

Enterprise Parameters Organization Top Level Domain ciscolocal.com

Enterprise Parameters Cluster Fully Qualified Domain Name *.ciscolocal.com

Enterprise Phone Configuration Cisco Camera Enabled

Enterprise Phone Configuration RTCP Enabled

Service Parameters > Cisco CallManager CDR Enabled Flag True

Service Parameters > Cisco CallManager Call Diagnostics Enabled Enabled Only When CDR Enabled Flag is True

Service Parameters > Cisco CallManager Transfer On-hook Enabled True

Service Parameters > Cisco CallManager Maximum Ad Hoc Conference 8

Service Parameters > Cisco CallManager Maximum MeetMe Conference Unicast 8

Service Parameters > Cisco CallManager Advanced Ad Hoc Conference Enabled True

Service Parameters > Cisco CallManager Join Across Lines Policy On

Service Parameters > Cisco CallManager Default Interregion Max Audio Bit Rate 64 kbps (G.722, G.711)

Service Parameters > Cisco CallManager Default Intraregion Max Video Call Bit Rate (Includes Audio) 32256

Service Parameters > Cisco CallManager Default Interregion Max Video Call Bit Rate (Includes Audio) 768

Service Parameters > Cisco CallManager Automated Alternate Routing Enable True

Service Parameters > Cisco CallManager Matching Caller ID with Remote Destination Partial Match

Service Parameters > Cisco CallManager Number of Digits for Caller ID Partial Match 10

Typical parameters

enabled

Call Routing > Route/Hunt > Route Pattern

Route patterns created for Unity Connection services

Regional PSTN Dial Plan Route Patterns may be imported

using Prime Collaboration Provisioning Dial Plan template

Call Routing > Route/Hunt > Hunt List• 5 Hunt Pilots are created 751XXX

• Queuing may be enabled for Hunt Groups

• Members should be added manually

Call Routing > Class of Control > Calling Search Space

Calling Search Spaces and Partitions created for outbound calling and features.Description CSS Name Partitions

CSS for Auto-Reg / Base Phones PCP_Base_CSS PCP_Base_PT

PCP1_CONF_PT

PCP1_PARK_PT

PCP1_PICKUP_PT

CSS for Site One PCP_Site One_DEVICE_CSS PCP_Base_PT

PCP1_CONF_PT

PCP1_PARK_PT

PCP1_PICKUP_PT

PCP3_Site One_EMER_PT

PCP3_Site One_INTL_PT

PCP3_Site One_LD_PT

PCP3_Site One_Local_PT

PCP3_Site One_TF_PT

Media Resources > Media Resource Group List

Device > Device Settings > Phone Button Template

Two Phone Button Templates:

Self Provisioning

User

Device > Device Settings > Softkey Templates

• Two Softkey templates are created.

Device > Device Settings > Feature Control Policy

Feature Control Policy used in

Standard Phone Profile and Universal

Device Template.

User Management > User/Phone Add > Universal Device Template

Universal Device Templates (UDT):

• UDT’s assigned to auto registered

phones: PCP_AutoReg

• UDT’s assigned to User Profiles:

PCP_SingleLine_UDP

User Management > User/Phone Add > Universal Line Template

Universal Line Templates (ULT):

• Self Provisioning: PCP_AutoReg

• Employee: PCP Default Line Template

User Management > User/Phone Add > Universal Line Template

Universal Device Templates (ULT):

• ULT’s assigned to auto registered

phones

• ULT’s assigned to User Profiles.

User Profiles assigned to each

user.

User Management > User Settings > Service Profile

Service Profile created for Jabber:

• Voicemail

• Mailstore

• Directory Profile

• IM and Presence

• CTI

User Management > User Settings > User Profile

User Profiles assigned to

users through End User web

pages.

Preconfigured Images Demo

Deployment Demonstration

• Prepare network

• Unpack and connect BE6000

• Power up server

• Set passwords and updated references

• Customise solution

Cisco Config To Order Portal

Cisco Config to Order Portal (CTOP)

Includes

• Customer specific configuration provided through easy to use portal

• All BE6000 preloaded applications supported*

• Chosen distributor tests, installs, configures and ships servers to customer site

• All for nominal fee from Distributor*

• Have servers fully installed, ready to configure, from distribution

Impact

• Previous Install time: average 6 days

• Reduces install time: average 4 days

Items left to configure

• Prepare customer network

• Use standard on-site practice for Day 1 configuration

• Complete user import for Day 1 service

* Offers may vary by distributor

CTOP Global Availability

Distributor CTO Service offers are rapidly expanding across the globe

Results:

More BE6000 sales with cost-effective, easier installs for partners

Faster time to dial-tone and collaboration for customers

Partner Region / Date

Azlan Select European Countries: April

Comstor US, Canada - Today

Mexico, Brazil - April

Select European Countries: April

Dicker Data Australia – Today

Express Data New Zealand - Today

Ingram Micro US, Canada - Today

Select European Countries: April

Australia - April

KBZ US - Today

ScanSource US, Canada - Today

Synnex Thailand - Spring

Tech Data US, Canada - Today

Westcon Australia - March

CTO Process Explained

Partner Customer Install apps (Day zero) &

Takes Up to 2 Days

CTO Web Portal Fixed Fee*

Distributor

Builds

BE6K

To OrderDelivered ready

for final

configuration

Local

Distributor

Cisco Configure To Order Portal

Cisco Configure To Order Portal

Cisco Configure To Order Portal

Cisco Configure To Order Portal

Cisco Configure To Order Portal

Cisco Configure To Order Portal

Cisco Configure To Order Portal

Cisco Configure To Order Portal

CTOP is currently rolled out in limited country and distributors

You should engage with your local distributor to establish the following

Do they have a CTOP service?

What do they charge?

What do they require in terms of data collection?

Once you have an established relationship you should clearly establish how long it will take you to install the average BE6K using this service

Once this is established you should ensure that your sales teams are reflecting this time & cost in your quotes

CTO should then allow you to be more competitive in terms of total price through reducing the installation cost significantly

How to Use the CTOP Service

Summary

CTOP Service and Preconfigured Applications ComparedAttribute BE6000/*BE7000

Config to Order Service w/ CTOP

BE6000

Preconfigured Applications

Day 0 - Today Day 1-

Description

Distribution-enabled Day 0

implementation

service offered at a small fee for

partners

Distribution-enabled Day 1

implementation

service offered at a small fee for

partners

Turn-key solution shipped from

Cisco Manufacturing

SolutionCustomizable per deployment

(IP addresses, SW versions,

Redundancy)

Customizable per deployment

(IP addresses, SW, Redundancy +

Common Features, Dial Plans,

System Defaults, VM, User Profiles)

Fixed default configurations

limited customization

Time Cost Saved Up to 2 days/$2400 Up to 4 days / 5,000 Up to 4 days/$5,000

Partner time-to-

dial tone< 2 hours < 30 min. < 45 min.

Skill set required

for partnerCCNA voice

Technician - Rack stack and cable,

deploy phones and test

Technician - Rack stack and cable,

deploy phones and test

Price Check with Distributor Check with Distributor $0

Target use casesOutsource routine install tasks.

Ideal for new partners that need help

with their initial few installs.

Most deployment scenarios

Smaller cookie-cutter deployments

with minimal customization.

Ideal for POC and demo pods.

Note: All BE6000 models include on-box: standard OVA images, preinstalled-

images or preconfigured applications (dependent on XU or K9 SKU)

*On BE7000 roadmap

Conclusion

Reference Links

BE6000 Installation Guide: http://www.cisco.com/go/be6ksig

BE6000 Preconfigured Image Templates

(Dial Plan Templates, BE6000S Default Factory IOS Configurations…):

https://communities.cisco.com/docs/DOC-56870

BE6000 Preconfigured Image Virtual Machines:

Available on cisco.com software download for mid market call control

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Continue Your Education

• Demos in the Cisco campus

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• Meet the Engineer 1:1 meetings

• Related sessions

Collaboration Cisco Education OfferingsCourse Description Cisco Certification

CCIE Collaboration Advanced Workshop (CIEC) Gain expert-level skills to integrate, configure, and troubleshoot complex

collaboration networks

CCIE® Collaboration

Implementing Cisco Collaboration Applications

(CAPPS)

Understand how to implement the full suite of Cisco collaboration

applications including Jabber, Cisco Unified IM and Presence, and Cisco

Unity Connection.

CCNP® Collaboration

Implementing Cisco IP Telephony and Video

Part 1 (CIPTV1)

Implementing Cisco IP Telephony and Video

Part 2 (CIPTV2)

Troubleshooting Cisco IP Telephony and Video

(CTCOLLAB)

Learn how to implement Cisco Unified Communications Manager, CUBE,

and audio and videoconferences in a single-site voice and video network.

Obtain the skills to implement Cisco Unified Communications Manager in a

modern, multisite collaboration environment.

Troubleshoot complex integrated voice and video infrastructures

CCNP® Collaboration

Implementing Cisco Collaboration Devices

(CICD)

Implementing Cisco Video Network Devices

(CIVND)

Acquire a basic understanding of collaboration technologies like Cisco Call

Manager and Cisco Unified Communications Manager.

Learn how to evaluate requirements for video deployments, and implement

Cisco Collaboration endpoints in converged Cisco infrastructures.

CCNA® Collaboration

For more details, please visit: http://learningnetwork.cisco.com

Questions? Visit the Learning@Cisco Booth or contact ask-edu-pm-dcv@cisco.com

Thank you