Deploy ExpressRoute for Skype in Microsoft Office 365 Korneel BullensSiunie SutjahjoSr. Customer Engineering Architect Sr. Program Manager

BRK4011

About MeDutchHolland – The Netherlands5+ Years in Microsoft15 years in the fieldSkype Product GroupCustomer Experience & DeploymentNetwork Readiness AssessmentAt the booth all week!

About MeBorn in IndonesiaAlways been a Microsoft gal (DEV, SDET, SDET Lead, PM, PM Lead)Great Passion for Real-Time Communication: OCS/Lync/SfBBackground in AI, SQL, C#, Platform APIs, VoIP, DesktopSharing, Admin UX, IT Pro ToolsPatents and Publications

Former starlet, yogi, triathlete…

SiunieSenior Program Manager Skype for Business

Pre-Presentation Exercise!

“Are you ready to plan your ExpressRoute deployment with Skype for Business? In this

session we review the process and requirements for deploying ExpressRoute with Microsoft Office 365 and Skype for

Business. From BGP routing through segmenting traffic and planning your

cutover, this session has everything you need for success with ExpressRoute and

Skype for Business”

Todays Presentation

Everybody stand upPlease keep standing if…You know all flavors of Express RouteYou know all connection options of Express RouteYou know all decision points for Express Route

You know Express Route well enough to explain this to this audience

But you promised exercise!

Todays plan:Explain Express RouteExplain the benefits of using Express RouteExplain how to test if Express Route is beneficial to you

Explain the why behind Express Route, help you with the “if” and point you to the How of

Express Route

We’re going to take a different approach

AgendaIntro into Express RouteExpress Route & Skype for BusinessInternet & Customer ConnectivityExpress Route Decision PointsNetwork Readiness Testing ToolsDeployment Guidance

Intro into Express Route

What is Express Route?What is Express RouteManaged connectionOffered by qualified partnersBetween the customers Edge and the Office 365 Edge

Benefits of Express RoutePredictable performanceAllows to apply Quality of Service and Enterprise-Grade Resilience

Edges?(Network) EdgeDevice that serves as the delimiter between the internal and external networkCustomer Edge is where the customer traffic leaves the private network and enters the MPLS Cloud or InternetMicrosoft Edge is the “Azure Front Door” where traffic leaves the internet or Express Route and enters the Azure Network

Skype for Business EdgeDefined Role in Skype for BusinessPhysical or virtual server hosting the Edge RoleIs the delimiter between the internal and external pieces of the SfB TopologyMost Customers have their SfB Edge close to their Network Edge.Azure has their Edges (Azure Front Door) not necessarily close to the SfB Edge

Express Route Benefits Voice, video, data transfers need to be treated differently Voice and video sensitive to latency and jitter Classify traffic and tag with appropriate DSCP value Separate queue each traffic class Fully managed Connection Can offer a 99.9 percent financially backed SLA

Best effort

Video and interactive

Voice

Express Route Overview

Customer’s network

Customer’sconnection

Traffic to public IP addresses in AzureTraffic to Virtual Networks

Traffic to Office 365 Services and CRM Online

Microsoft Edge

Customer or

Partner Edge

Express Route can connect up to 3 possible Microsoft destinations

Each destination is for the complete service such as Office 365

Express Route connectivity models

Cloud Exchange Co-location

Expr

essR

out

e

Point-to-point Ethernet

Connection

Expr

essR

out

eAny-to-any (IPVPN)

Connection

Expr

essR

out

e

MPLS

Routing domainsInternet

Core Network

DMZ / Extranet

Internet edge

Customer’s premises

ExpressRoute Circuit

Azure Public Peering

Azure Private Peering

Microsoft Peering

Microsoft Cloud

Microsoft Peering (Office 365) overviewCustomer Network Connectivity

ProviderMicrosoft Cloud

ExpressRout

e

Microsoft Cloud Services

NAT

• Client connectivity to Microsoft Cloud services (Microsoft peering) • Customer must NAT all traffic into Microsoft with valid public IPv4 addresses• Microsoft must be able to validate the ownership of the IPv4• Connectivity from Microsoft to Customer servers on public IPs (Microsoft peering) • Example: ADFS server• Customer must NAT all traffic from Microsoft destined to valid IPv4 addresses within the customer

network

Partner Edge

Microsoft EdgeNAT

• Worldwide Coverage• Express Route is available in all regions of the world• Localized Office 365 Edges are available• For geographically dispersed companies, per-region Express Routes are

recommended• Centralizing an Express Route Connection could add additional delays

• Recommended deployment scenario• Verify if a location benefits from Express Route• Choose the right connection model• Don’t centralize traffic if possible

Express Route Worldwide

Office LocationExpress Route Connection Point

Express Route & SfB

Performance goalsFor optimal Skype for Business media quality, the following network performance metrics should be met: Metric Client to Office 365

edgeCustomer edge to Office

365 edgeLatency (one way) <50ms <30ms

Latency (RTT or Round-trip Time) <100ms <60ms

Burst packet loss <10% during any 200ms interval

<1% during any 200ms interval

Packet loss <1% during any 15s interval <0.1% during any 15s interval

Packet inter-arrival jitter <30ms during any 15s interval <15ms during any 15s interval

Packet reorder <0.05% out-of-order packets <0.01% out-of-order packetshttps://support.office.com/en-us/article/Media-Quality-and-Network-Connectivity-Performance-in-Skype-for-Business-Online-5fe3e01b-34cf-44e0-b897-b0b2a83f0917

Click to edit Master title styleImpact of not meeting networking goals Inside your network

All client communication suffers reduced quality; includes PSTN calls, conference calls, peer-to-peer calls; can lead to connection issues and disconnects

Between your network and Office 365

Conferences will suffer from quality issues; PSTN calling (if Cloud PBX with PSTN Calling is deployed) will suffer from quality issues; peer-to-peer calling should not be impactedClients working remotely

(home, coffee shop, hotel)All client communication can be impactedNo, or almost no, control over this

Click to edit Master title styleWhy goals,not requirements? Some goals might not be met

? Geographical distancesUsing a European-based Office 365 tenant for users in Australia means they will not meet all requirements

Environmental circumstancesSome countries have more advanced infrastructuresCertain locations are connected via satellite or broadcast connectionsSome networks you have no control over (coffee shops, hotels)

Investment cost versus gain (ROI)Meeting the goals with old equipment requires investmentSome locations might only have a few users but require a very high investment

While goals should be met, sometimes the costs outweigh the benefits

Connecting to Skype Online demystified

Skype for Business

ClientCustomer Edge

Router Public Internet

Office 365 Edge

(Azure Front Door)

Azure Backbone

SfB Online Servers

Client to Office 365 Edge

Customer Edge to Office 365 Edge

Performance goals (repeated)For optimal Skype for Business media quality, the following network performance metrics should be met:Metric Client to Office 365

edgeCustomer edge to Office

365 edgeLatency (one way) <50ms <30ms

Latency (RTT or Round-trip Time) <100ms <60ms

Burst packet loss <10% during any 200ms interval

<1% during any 200ms interval

Packet loss <1% during any 15s interval <0.1% during any 15s interval

Packet inter-arrival jitter <30ms during any 15s interval <15ms during any 15s interval

Packet reorder <0.05% out-of-order packets <0.01% out-of-order packetshttps://support.office.com/en-us/article/Media-Quality-and-Network-Connectivity-Performance-in-Skype-for-Business-Online-5fe3e01b-34cf-44e0-b897-b0b2a83f0917

We Brought the Managed Network to you!

European DatacenterAmerican Branch Site American Internet American O365 Edge Transatlantic Backbone

Skype for Business

ClientCustomer Edge

Router Public Internet Office 365 Edge (Azure Front Door)

Azure Backbone

SfB Online Servers

Local Azure Entry Point

Internet Provider NetworkCustomer Network

Microsoft Owned Azure Network with

Maximum Performance

SfB Online Services

Internet & Customer Connectivty

Customer

Internet Service Provider

ISP #2 Office 365 Edge

Internet Exchange

ISP #3NetFlix

Skype for

BusinessClient

Customer Edge

Router

Express Route Decision Points

Perform a Network Readiness Assessment with traffic simulation

this will inventory any requirements for Express Route, either technical or functionalthe traffic simulation will highlight if the network metric goals are being met and if they could be met using Express RouteThe Network Readiness Assessment Essentials contains a traffic simulation that can be used for this

Present Express Route to your customerEducation on Express Route is keyExpress Route is more than “just” a managed connectionA decision should be made on whether or not it helps the customerExpress Route is not a default yes

Walk through decision points & triggersAfter investigating your customer needs, present whether or not Express Route addresses those needsExpress Route can address both technical as well as functional needs

Road to Express Route

Click to edit Master title styleWhen to consider Express Route

If a 99.9% SLA is required

If a managed connection is required

If a highly available connection is required

When QoS is a requirement

If guaranteed bandwidth is required

If it improves network performance

Network Readiness Testing Tools

Download at https://aka.ms/sof-mna-toolRuns on Windows Client and Windows Server

Server requires Desktop ExperienceTool saves results in results.tsvUser the results analyzer to analyze results

Microsoft Skype for Business Network Readiness Tool

Who are they?Key partners that have developed tools to extend SfB Admin capabilities

Why did we choose them?Customer trustedDeep Networking, UC and Skype for Business experienceBreadth in voice and video workloads

What program offers?Tool specific category partnersEvaluated by SfB teamTested and certified according to SfB test plan

IT Pro Tools Partners

 

http://partnersolutions.skypeforbusiness.com/solutionscatalog/it-pro

IT Pro Tools certification – onlineDeliverPlan Operate Optimize

IR Prognosis for Unified Communications (NEW)Nectar Perspective (NEW - in progress)

http://partnersolutions.skypeforbusiness.com/solutionscatalog/it-pro

Network Assessment

Demo:IT Pro Tools partners – new toolsSiunie Sutjahjo

Prognosis UC AssessorComplete Network Assessment and Troubleshooting Solution for Skype for Business

Advanced:• Analyze and troubleshoot the identified performance

problems across entire network• 1-Click network device troubleshooting • Comprehensive network health report with analysis of

individual network device performance• Root cause analysis and prescriptive remediation guidance• Continual proactive ongoing assessment over time

Essentials:• Auto-detect closest Skype for Business Online edge

points• Test round-trip performance between local sites to SFBO

edge. • Measure latency, packet loss, jitter, and more for audio,

video, and app sharing traffic to SFBO edge and back.• Visual performance results against SFBO requirements• Track assessment through entire network path, with WiFi

Signal Strength• Centralized management and aggregated results across

all testing sites• Operate multiple tests from multiple sites at once.

PerspectiveDesigned for both short-term pre-deployment assessments and ongoing active monitoring, Perspective enables a network of certified partners to perform a network assessment that includes:Synthetic calls that mimic real UC trafficPeer-to-peer and conference trafficReal-time visibility of voice performance Powerful dashboards and analyticsVirtual and hardware agent models Corporate HQ Enterprise

Branch OfficeStrategic

Home Office

Microsoft Cloud

Partner Perspective Controller Site

Examples

Scenario 1“Customer is planning on implementing Skype for Business Cloud PBX with PSTN Calling”

The customer executes Network Readiness Essentials with Traffic Simulation Add-onDuring traffic simulation, it is found the network has an average packet loss of 4 percentAn Advanced assessment is triggered and it is found that the wireless network is at fault.After remediation, the new traffic simulation shows <1 percent packet loss and all other metrics are also green over a 7 day periodNetwork Readiness Essentials uncovers no business needs for Express Route

Based on these actions, the customer decides that Express Route is not needed

Note; even though packet loss was found, and the goals as set in the network metrics were not met, Express Route was not the correct way to move forward. By using the Network Readiness Assessment, the right solution was found and executed on.

Scenario 2“Customer is planning on implementing Skype for Business Cloud PBX with PSTN Calling”

The customer executes Network Readiness Essentials with Traffic Simulation Add-onDuring traffic simulation over a 7 day period, the network metrics are all green.Network Readiness Essentials uncovers the business need for a connection into Office 365 that must be covered with a SLAThe ISP is involved and the ISP can offer a 99.9 percent availability secured by a SLA when using Express Route

Based on these actions, the customer decides that Express Route is needed.

Note; even though all networking metrics were green, and Express Route was not needed to recover from possible networking issues, there was a clear business need for Express Route. Moving forward with Express Route was the right decision in this case.

Deployment Guidance

Decide if Express Route is for youFind a partner in your desired locationhttps://azure.microsoft.com/en-us/documentation/articles/expressroute-locations/

Every customer will have different requirements and topologies. No single solution is available.

How to deploy Express Route

Q&A

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