DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT REGION XIII (CARAGA)downloads.caraga.dilg.gov.ph/Citizen's Charter/CC.pdf · 2017-11-23 · 4 Service Pledge We the administrative

DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT REGION XIII (CARAGA)

Version 4 / October 2017

2

LILIBETH A. FAMACION, CESO III Regional Director

FOREWORDFOREWORD

In accordance to the Anti-Red Tape Law (RA 9485), we have

endeavored once again to revisit and improve our Citizen’s Charter.

To date, this is the fourth iteration of our Citizen Charter and yet

we are ceaseless in our attempt to continually strive in improving

our services to our clients.

This ensures that our clients are updated and accordingly guided of

the Programs, Projects and Activities of the Department along with

the policies and guidelines for fast and efficient delivery of public

service.

I enjoin all officials and personnel of DILG Region XIII to look upon

this with deeper commitment and greater pride as members of

this respected organization with the unwavering zeal and passion

to serve our bosses—the people.

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3

ii

MandateMandate

To promote peace and order, ensure public safety and further

strengthen local government capability, aimed towards the

effective delivery of basic services to the citizenry.

VisionVision

A strongly determined and highly trusted Department committed

to capacitate and nurture local government units, public order

and safety institutions to sustain peaceful, progressive, and

resilient communities where people live happily.

MissionMission

The Department shall promote peace and order, ensure public

safety, strengthen capability of local government units through

active people participation and a professionalized corps of civil

servants.

4

Service PledgeService Pledge

We the administrative and technical personnel of the De-

partment of the Interior and Local Government – Region XIII, do

hereby pledge to :

Provide substantive and accurate information as needed.

Render efficient and effective services to clients using available

resources.

Observe professional ethics in attending to clients at all times.

Upholds the dedication and responsibility of every technical

and administrative personnel in pursuing the

Department’s mandate, mission and vision.

Demonstrate personal integrity and professional competence in

the discharge of official duties.

We are PROUD to serve you!

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iv

Program / Projects / ActivitiesProgram / Projects / Activities

Outcome : Peaceful Safe and Orderly LGUsOutcome : Peaceful Safe and Orderly LGUs

Mamamayang Ayaw sa Anomaliya, Mamamayang Ayaw sa Iligal na

Droga (MASA MASID)

Advocacy

Organization of MASA MASID Teams

Establishment of Community Rehabilitation Network

National 911 Program

Attendance to General Supervisor's Conference

Payapa at Masaganang Pamayanan

(PAMANA DILG Fund - Pillar 3)

Provision of Financial Subsidy to project recipient LGUs

Monitoring Project Completion

Facilitate the Conduct of project related training to recipient LGUs

Payapa at Masaganang Pamayanan (PAMANA Pillar 1)

Roll-Out of the Performance Management System on POPS

Coaching and Mentoring on POPS Plan

POPS Advocacy Campaign

Monitoring POPS Plan submission, consolidation and analysis

Coaching and mentoring on CSPP

Provision of Secretariat Services to POCs

Monitoring functionality of Local POCs

6


Outcome : Socially Protective LGUsOutcome : Socially Protective LGUs

v

BUB implementation

Monitoring status of project implementation

BUB -Water System Projects

Local Access

DRR -related

Provision of Financial Subsidy

Assistance to Disadvantaged Municipalities (ADM)

Communication and Advocacy to LGUs (Benchmarking and Modeling)

Orientation/Training on ADM Implementation

Capacity Development for CSOs

Monitoring Status of Project Implementation

Sagana at Ligtas na Tubig Para sa Lahat (SALINTUBIG)

Provision of Technical Assistance to project recipient LGUs

Provision of Financial Subsidy to project recipient LGUs

Monitoring and Evaluation of Project implementation

Gender and Development

Provision of Technical Assistance to LGUs

Monitoring LGU compliance to gender-related laws and policies

Child Friendly Local Governance Audit

Conduct of CFLGA to target LGUs

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vi


Outcome : Accountable, Transparent, Participative & Effective Outcome : Accountable, Transparent, Participative & Effective

Local GovernanceLocal Governance

Transition Towards Federalism

National Information and Awareness Training Program on Federalism

Survey on Stakeholders Awareness on Federalism

Full Disclosure Policy

Monitoring LGU compliance to FDP

Provision of Technical Assistance to LGUs

LGPMS-SGLG

Orientation on SGLG Guidelines

Assessment of LGUs on SGLG

Performance Challenge Fund

Orientation of PCF 2016 Guidelines

Roll out of New PCF Website

Technical Assistance to LGUs in meeting administrative requirements

Site Inspection of Proposed Projects of 13 LGU PCF Recipients

Monitoring , Evaluation (2015 & 2016 PCF)

Validation (2015 & 2016 PCF)

Documentation of Best Practices

Preparation and dissemination Compendium on Best Practices

CSIS-PPPP

Conduct of CSIS Survey

Conduct of Utilization Conference

Monitoring LGU's CPAP

Attendance to Central Office-managed activities

Lupon Tagapamayapa Incentives and Awards (LTIA)

Conduct assessment of qualified entries

Awarding of Regional Winners

8

vii


Outcome : Accountable, Transparent, Participative & Effective Outcome : Accountable, Transparent, Participative & Effective

Local GovernanceLocal Governance

NEO/BNEO

Facilitation of LGUs attendance to Central Office-managed trainings on

NEO

Provision of training to BNEOs

Community-Based Monitoring System (CBMS)

BUB-enrolled LGUs


Demand-Driven

Provision of technical assistance to LGUs

Attendance to CO-led Trainings

Outcome : BusinessOutcome : Business——Friendly and Competitive LGUsFriendly and Competitive LGUs

Ease of Doing Business

Component 1: Promotion and Advocacy of Public-Private Partner-

ship for the People (P4) Attendance to the Provincial Roll-Out Orientation and Workshop on

Attendance to the Provincial Roll-Out Orientation and Workshop on

Populating LGU P4 Database of Private Sector

BPLS Automation

Attendance to Coaches and Mentors Training on e-BPLS

Monitoring LGU compliance

CMGP (KALSADA)

Facilitation on target participants (LGUs) to Central Office-led trainings


LGSF


RS4LG

Facilitation on target participants (LGUs) to Central Office-led trainings

9


Outcome : EnvironmentOutcome : Environment--Protective, Climate ChangeProtective, Climate Change--Adaptive and DisasterAdaptive and Disaster--

Resilient LGUsResilient LGUs

viii

Enhancing LGU Capacity on CCA-DRRM

Barangay Assessment on DRRM

Disaster Preparedness Audit

Mainstreaming DRR-CCA in LDP

Enhancing Capacity of LGUs on Risk Informed Planning

Monitoring and Evaluation

Organized DRRM

Regular DRRM Officer

Setup of LDRRM Office

LDRRM Plan

LDRRM Plan integrated in CDP/CLUP, Local CCA Plan,

LCCA Plan integrated in CDP/CLUP , Local CCA Plan

Report on the Utilization of LDRRM Funds (targets vs Expenditure);

Basic and rescue equipment procurement; report of LGU utilization

(JMC 2013-01)

OPERATION LISTO

Conduct Regional Preparedness Planning Workshop on Operation Listo

Conduct of Provincial Preparedness and Partnership Dialogue on Opera-

tion Listo

DRMIS

Attendance of personnel to DRR-CCA related trainings/workshops

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ix


Outcome : Strengthened Internal Organizational CapacityOutcome : Strengthened Internal Organizational Capacity

LGRRC Operationalization

Maintenance of LGRRC facilities

HRMD Plan

Implementation of updated HRMD Plan

Human Resource Management

Financial Management

Communication Plan Implementation

Meetings and Conferences

Planning Reporting / Programming

Legal services BAC activities

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Table of ContentsTable of Contents

Part I Pages

Message I

Mandate, Vision and Mission II

Service Pledge III

PPAs Outcome 1-5 IV-VIII

Part II: Frontline Services

1. Certification for Service Rendered by Sanggunian Members for application for CSC Eligibility

1-2

2. Endorsement of Application for Scholarship Grants / Study Leave 3-4

3. Issuance of certification of compliance to Full Disclosure Policy (FDP) for endorsement to Central Office

5-6

4 Provision of Legal Opinion 7

5 Release of Death Benefit Claims 8-9

6 Request for Authority to Purchase Vehicle 10

7 Request for Death Benefit Funding Allocation 11-13

Part III: Mechanisms and Forms

Feedback and Redress Mechanisms

Hotline Numbers 14

Part IV: Annexes

Annex 1: Client Complaint Form 15

Annex 2: Client Compliment Form 16

Annex 3: Client’s Feedback Form (English Version) 17

Annex 4: Client’s Feedback Form (Visayan Version) 18

Annex 5: Tracking Form of Client’s Feedbacks 19

Annex 6: Checklist of Requirements 20-25

Annex 7: DILG XIII Directory 26-33

Annex 8: Regional Order No. 2014-69 34-36

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1

Service Title: Certification for Service Rendered by Sanggunian Members for application for CSC Eligibility Duration: 5 Hours Responsible Division: Local Government Monitoring and Evaluation Division (LGMED) Service Description: Who may avail: All Sanggunian Members (PCM) who served on aggregate of 6 years, completed at least 72 units leading to bachelor’s degree (first level eligibility) or an aggregate of 9 years having

completed baccalaureate degree (2nd level eligibility). (both should start in 1991) Requirements:

1. Certification of Services Rendered issued by PD/CD/MLGOO 2. Dry sealed master list per term

Availability of Service: Monday to Friday 8:00 a.m. to 5:00 pm. (No Noon Break)

13

2

How to avail of the Service:

RESPONSIBILITY

DURATION

(5 HOURS) CLIENT OFFICE PERSON IN

CHARGE

1. Submits

request and

supporting

documents

1. Receiving clerk

(stamp RECEIVED),

records and forwards

the documents to divi-

sion concerned.

Bernadette F.

Sabayday 1 hour

2. Person in charge

evaluates the docu-

ments and prepares

the certification using

CSC SME Form with

the certified master list

Jason Ryan R.

Lam 1 hr 30 min

3. The Division Chief

reviews and affixes his/

her initials

Ray Gregory F.

Jaranilla 30 minutes

4. Regional Director

signs the certification

and returns the same

to division concerned

RD Lilibeth A.

Famacion 1 hour

2. Client re-

ceives the

signed certifi-

cation includ-

ing the at-

tached docu-

ments.

5. Records personnel

records and releases

the duly signed certifi-

cation, including the

attached documents to

client

Bernadette F.

Sabayday 1 hour

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3

Service Title: Endorsement of Application for Scholarship Grants / Study Leave Duration: 8 Hours *

Responsible Division: Local Government Capability Development Division (LGCDD)

Service Description: Local Officials and employees application for Scholarship Grants to ensure that the grants

shall be in accordance with the terms and conditions of the program/grants. Favorable endorsed application for Scholarship Grants

Who may avail: Local Government officials and employees.

Requirements: The complete documents should reach the Local Government Academy

or DILG Central Office before the prescribed deadline. Common requirements for scholarships (to be streamlined by LGA)

1. Endorsement from the DILG Regional Director, Provincial Director / City Director

2. LCE’s endorsement 3. Certificate of no pending administrative and/or criminal case 4. Resume with 2x2 picture;

5. Transcript of Records –Certified true copy 6. List of Seminars/ Trainings attended

7. Updated Service Records 8. Certified Actual Duties and responsibilities relevant to the course/ program

9. Performance Ratings for the last two (2) rating periods, January—June and July to December (Certified true copy) 10. Certificate of No pending nomination in local and/for Foreign

Scholarship Grants 11. Statement of direct benefits derived from scholarship grant

Availability of Service: Monday to Friday 8 am to 5 pm (No Noon Break)

Fees: No payment required

15

4


RESPONSIBILITY

DURA-TION

(8 HOURS) CLIENT OFFICE

PERSON IN

CHARGE

1. Submits

letter request

and supporting

documents

1. Receiving clerk (stamp

RECEIVED), records and

forwards the documents to

division concerned.

Bernadette

F.

Sabayday

1 hour

2. Person in charge

evaluates the

documents and prepares

the endorsement letter

Emmylou

P. Burias 4 hours

3. The Division Chief re-

views and affixes his/her

initials

Charissa T.

Guerta 1 hour

4. Regional Director signs


and returns the same to

division concerned

RD Lilibeth

A. Fama-

cion

1 hour

2. Client

receives the

signed

endorsement

including the

attached

documents.

(upon request)


records and releases the

duly signed Endorsement,

including the attached

documents to DILG Central

Office

Bernadette

F. Sabay-

day

1 hour

16

5

Service Title: Issuance of certification of compliance to Full Disclosure Policy (FDP) for endorsement to Central Office

Duration: 2 Days 4 Hours Responsible division: Local Government Monitoring and Evaluation

Division (LGMED) Service Description:

Who may avail: All Provinces, Cities, and Municipalities thru the FDP Focal Persons

Requirements: 1. Letter request stating the purpose; and,

2. Certification of Compliance to FDP issued by DILG Provincial

Offices attested by Civil Society Organization.

Availability of Service: Monday to Friday 8 am to 5 pm (No Noon Break)


17

6

RESPONSIBILITY DURATION

(2 DAYS 4

HOURS) CLIENT OFFICE PERSON IN

CHARGE

1. Submits letter

request and require-

ments to receiving offi-

cer.


RECEIVED) records and

forwards the documents to

division concerned.

Bernadette F.

Sabayday 1 hour

2. Focal person reviews

Certification issued by the

DILG P.O. and checks the

FDP Portal (thru onsite

validation or thru other

reliable means)

Vincent Troy

A. Calo

1 day

2 days ( if

with onsite

validation or

may vary

depending

on

geographical

location of

subject LGU)

3. Focal Person prepares


with the P.O. Certification

on FDP—compliance to

posting on conspicuous

places (attested by CSO)

Vincent Troy

A. Calo 1 hour

4. RD signs the certifica-

tion and the endorsement

letter and returns the

same to division

concerned.

RD Lilibeth A.

Famacion 1 hour

2. Client receives the

signed endorsement


documents.

(upon request)


records and releases the

duly signed Endorsement,


documents to DILG

Central Office

Bernadette F.

Sabayday 1 hour


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7

Service Title: Provision of Legal Opinion Duration: 5 – 15 Days* Responsible Division: Legal Unit

Service Description: Provision of Legal Opinion on local governance administration and related concerns Who May avail: Local Officials, functionaries and citizens

Requirements:

1. Original copy of the written request

2. Relevant documents on the request, if any Availability of Service: Monday to Friday, 8 am to 5 pm

(No Noon break)



RESPONSIBILITY DURA-TION

(5 – 15 DAYS)

CLIENT OFFICE

PERSON

IN CHARGE

1. Submits query

together with relevant documents, if any

1. Receiving clerk

(stamp RECEIVED), records and forwards the documents to

division concerned.

Bernadette

F. Sabay-

day

1 hour

2. ORD routes query to

ORD - Legal Unit.

Monet C.

Bullecer 1 hour

3. Legal Unit acts/

research on the query and prepares legal opin-ion for endorsement to

DILG-CO.

Atty. Allen M. Gasulas

5 days

4. RD signs legal

opinion or endorsement.

RD Lilibeth

A. Fama-cion

1 hour

2. Receives

update from RO


logs and releases legal opinion or endorsement.

Bernadette

F. Sabay-

day

1 hour

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8

Service Title: Release of Death Benefit Claims Duration: 3 Days 15 Hours 5 Minutes Responsible Division: Local Government Monitoring and Evaluation

Division (LGMED)/ Finance & Administrative Division (FAD) Service Description:

Who may avail: Beneficiaries of deceased Barangay officials

Requirements:

1. List of Claimants covered by Fund allocation from NBOO and FMS

2. Certified true copy of Death Certificate of deceased Barangay

Officials; 3. Certified true copy of marriage contract (if the claimant is the

spouse of the deceased barangay official); 4. Certified true copy of the Birth Certificate of the Claimant if the

son or daughter of the deceased Brgy. Official;

5. Certified true copy of the birth certificate of the deceased or affidavit of two (2) disinterested parties; if the deceased Brgy. Official is single and the claimant is his surviving parent/brother/

sister;

6. Affidavit of guardianship, if the claimant is minor; 7. Special Power of Attorney, authorizing one of the legal beneficiaries

to claim the benefit. 8. Photocopy of the government issued Identification card, such as

Voter’s ID, Driver’s License, Postal ID, or a certification from the Barangay that he/she is a resident of the said Barangay.

Availability of Service: Monday to Friday, 8 am to 5 pm (No Noon break)


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9


RESPONSIBILITY DURATION (3 DAYS 15

HOURS 5 MINUTES)

CLIENT OFFICE PERSON IN

CHARGE

1. Regional Focal Person reviews the funded claims versus the list of claimants endorsed to NBOO;

Jason Ryan R. Lam

5 minutes

2. RFO prepares the Obligation Request Slip and Disbursement Vouchers with

the complete documents for signature of LGMED Chief;

Primadonna M. Lincuna &

Roche Lynne L. Cunanan

3 hours

3. LGMED Chief reviews and signs the DV and ORS and forwards to Budget Section/FAD

Ray Gregory F. Jaranilla

30 minutes

4. Budget Section processes, provides funding and forwards to Accounting

Section; (for Central Office process)

3 hours

5. Accounting Section process the claim and forwards to Regional Director for approval ; (for Central Office process)

3 hours

6. The Regional Director approves and forwards the claim to Cash Section;

RD Lilibeth A. Famacion

1 hour

7. The Cash Section prepares the check and bank advice and submits the

same to the bank;

Imelda L. End-

encia 3 hours

8. Cash Section Informs LGMED/RFO of

the availability of signed checks;

Imelda L. End-

encia 30 minutes

9. RFO informs the Field Offices of the availability of checks Cash Section

transmit the checks to Field Office concerned; (for Central Office process)

3 days

1. Client receives the checks from the field office

concerned.

10. Field Office informs the claimants to pick-up the check at the field offices concerned.

Provincial Offices

1 hour

21

10

Service Title: Request for Authority to Purchase Vehicle Duration: 8 Hours Responsible Division: Local Government Monitoring and Evaluation

Division (LGMED) Service Description: Who may avail: All LGUs

Requirements: 1. Original LCE Letter-request stating the purpose for which the

vehicle will be used and deployed, No. of units to be purchased, type of

vehicle and specification (no. of cylinders, fuel, engine displacement);

2. Original Certificate of Availability of Funds (CAF) from LGU Accountant, BO

or Treasurer 3. Certified True Copy Appropriation Ordinance or Sanggunian Resolution

approving the purchase; and

4. Original Updated Inventory of Existing Motor Vehicles using prescribed template signed by the Property Custodian or Supply Officer

Availability of Service: Monday to Friday 8:00 am to 5:00 pm

(No Noon Break)



RESPONSIBILITY DURA-TION

(8

HOURS) CLIENT OFFICE

PERSON IN

CHARGE

1. Submits request

and supporting

documents

1. Receiving clerk (stamp RECEIVED),

records and forwards the documents to

division concerned.

Bernadette

F. Sabayday 1 hour

2. Person in charge evaluates the

documents and prepares the endorsement

letter

Marilou A.

Salado 4 hours

3. The Division Chief reviews and affixes

his/her initials

Ray Gregory

F. Jaranilla 1 hour

4. Regional Director signs the endorsement

letter and returns the same to division

concerned

RD Lilibeth A. Famacion

1 hour

2. Client receives

the signed

endorsement

including the at-

tached documents.

5. Records personnel records and releases

the duly signed Endorsement, including the

attached documents to DILG Central Office

or to client (upon request)

Bernadette

F. Sabayday 1 hour

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11

Service Title: Request for Death Benefit Funding Allocation Duration: 2 Days, 4 Hours and 30 Minutes

Responsible Division: Local Government Monitoring and Evaluation Division (LGMED)

Service Description: Who may avail: Beneficiaries of deceased Barangay officials.

Requirements:

1. Application of Death Benefit Claims (DBC Form –001) in three (3)

copies;

2. Certified true copy of Death Certificate of deceased Barangay Officials;

3. Certified true copy of marriage contract (if the claimant is the spouse of the deceased barangay official);

4. Certified true copy of the Birth Certificate of the Claimant if the son or daughter of the deceased Brgy. Official;

5. Certified true copy of the birth certificate of the deceased or

affidavit of two (2) disinterested parties; if the deceased Brgy.

Official is single and the claimant is his surviving parent/brother/sister;

6. Affidavit of guardianship, if the claimant is minor;

7. Special Power of Attorney, authorizing one of the legal beneficiaries to claim the benefit.

8. Photocopy of the government issued Identification card, such as Voter’s ID, Driver’s License, Postal ID, or a certification from the

Barangay that he/she is a resident of the said Barangay. Availability of Service: Monday to Friday, 8am to 5pm (No Noon Break)


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12


RESPONSIBILITY DURATIO

N

(2 DAYS, 4 HOURS AND 30

CLIENT OFFICE

PERSON

IN

CHARGE

1. Submits

application

form with the

complete sup-

porting docu-

ments to the

C/MLGOO


RECEIVED) the documents

Clerk (FOUs)

5 minutes

2. C/MLGOO evaluates the

completeness of the docu-

ments;

C/MLGOO 20 min-

utes

Controls and maintains

electronic records of

claimants (including

cross-checking with BODS,

BOIS and previous fund

releases;

C/MLGOO

10 min-

utes

Prepares consolidated list of C/MLGOO 10 min-

utes

Prepares endorsement with

complete supporting

documents to Provincial

Office/ Regional Office in

case of DILG-NCR;

C/MLGOO 10 min-

utes

3. Provincial focal person

evaluates the completeness of

the documents and prepare the

endorsement for the P.D

signature

Provincial Focal

Person

30 min-

utes

4. Provincial Director signs

endorsements and transmittal

to Regional Office.

Provincial

Director

10 min-

utes

24

13


RESPONSIBILITY DURATION (2 DAYS, 4

HOURS AND 30

MINUTES) CLIENT OFFICE

PERSON

IN

CHARGE

5. The Provincial Focal Person

forwards to Record Unit of the

province for submission to

Regional Office.

Field

Operating Units

1 day

(varies with the

geographical loca-

tion of the PO to

RO)

6. Records Unit of the Region

receives the endorsed DBC and

forwards to concerned Division

Bernadette

F. Sabayday

10 minutes

7. Regional Focal Person

reviews, evaluates the

completeness of DBCs and

prepares consolidated list

thereof;

Jason Ryan

R. Lam 1 hour

8. Prepares endorsement to

NBOO for signature of the RD

thru ARD;

Jason Ryan

R. Lam 30 minutes

9. RD signs the endorsement

and returns the same to RFP;

RD Lilibeth

A. Fama-cion

1 hour

10. RFP forwards the

endorsement to Records Unit

for submission to NBOO;

Jason Ryan

R. Lam 15 minutes

11. Records Unit transmits

endorsement to NBOO thru

e-mail, fax, etc. (varies per

region)

Bernadette F.

Sabayday

1 day

25

14

Hotline NumbersHotline Numbers

DILG Region XIII Offices

Regional Office

Front Desk (085) 342-2045

Administrative Division (085) 341-1976

Telefax (085) 342-2134 / 815-1299

Butuan City

City Office / Telefax (085) 300-3101

Agusan del Norte

Provincial Office / Telefax (085) 341-3732

Agusan del Sur


Surigao del Norte


Province of Dinagat Islands

Provincial Office / Telefax None

Surigao del Sur


Surigao City


Bislig City


Cabadbaran City


Bayugan City

City Office / Telefax None; c/o Prov’l. Ofc.

Tandag City

City Office / Telefax None; c/o Prov’l. Ofc.

26

15

Client Complaint FormClient Complaint Form

Name of Complainant:

Email Address (if any):

Home Address:

Office Address:

Contact No.:

Nature of Complaint:

Date Happened:

Suggested Action from our Office:

Signature:

Name of Action Officer

Date:

27

16

Client Compliment FormClient Compliment Form

Name:

Address:

Contact No.:

Email Address (if any):

Name of Person(s) Complimented:

Nature of Compliment:

Signature:

Date:

28

17

Client’s Feedback FormClient’s Feedback Form

Name:______________________________________________________Date: ____________________

Address:____________________________________________________ Contact No.:______________

Kind of transaction with the Office: (Use check mark (√) to indicate your response)

Authority to Purchase Vehicle

Certificate of Incumbency

Other Services (Please specify name of program/project/activity):

_________________________________________________

_________________________________________________

Name of PACD Officer: _____________________ Name of Attending Officer: ____________________

Kindly rate the assistance provided by our office using the following scale:

Very Poor (VP) Satisfactory (S) Outstanding (O)

Poor (P) Very Satisfactory (VS)

(Please check your response)

Comments/Suggestions:

_____________________________________________________________________________

_____________________________________________________________________________

Thank you for encouraging us to continually seek for better ways and

means to extend quality service!

Desk Officer VP P S VS O

Attending Officer VP P S VS O

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18

Client’s Feedback Form (Visayan Version)Client’s Feedback Form (Visayan Version)

Pangalan sa Kliyente:________________________________Numero sa Telepono: _______________

Ahensya:________________________________Address:____________________________________

Klase sa Transaksyon (Palihog pagbutang ug tsek sa inyong tubag):

Pagtugot sa Pagpalit og sakyanan

Sertipiko sa Pagpangatundanan

Ubang Serbisyo (Palihug sa pagpadayag sa katuyuan o programa):

_________________________________________________

_________________________________________________

Pangalan sa Empleyado nga nag atiman kanimu: ________________________________________

Among ikalipay nga mahibaloan ang inyong pagtan-aw sa serbisyo nga among gihatag pinaagi sa mga mosunod. (Palihog ug tsek sa kahon nga nauyon sa inyong tubag).

Outstanding (O) = Kina-maayohan

Very Satisfactory (VS) = Maayo Kaayo

Satisfactory (S) = Maayo

Poor (P) = Dili Maayo

Very Poor (VP) = Kina-walay Ayo

Komento o Suhestyon:

__________________________________________________________________________________

__________________________________________________________________________________

Daghang salamat sa makanunayong suporta ug sa higayon nga gi-

hatag ninyo kanamo arun magpadayun kami nga mangita ug paagi alang sa pa-

ghatag ug mas tin-aw ug maayong pag-serbisyo para sa tanan.

Desk Officer VP P S VS O

Attending Officer VP P S VS O

30

19

Tracking Form of Clients’ FeedbacksTracking Form of Clients’ Feedbacks

Prepared by: Noted by:Prepared by: Noted by:

________________________________ LILIBETH A. FAMACION, CESO IIILILIBETH A. FAMACION, CESO III

PositionPosition Regional DirectorRegional Director

COMPLIMENTS/COMPLAINTS

CONCERNED PERSONNEL/ DIVISION

SUGGESTIONS/RECOMMENDATIONS

ACTION TAKEN

1

2

3

4

5

31

20

Checklist of RequirementsChecklist of Requirements

CERTIFICATION TO SANGGUNIAN MEMBERS IN SUPPORT TO SANGGUNIAN MEMBER ELIGIBILITY

(SME)

Filled-up CSC Request Form

Certification from C/MLGOO in Prescribed Format

Certification from City/ Provincial Director

Oath of Office

School Transcript of Records (TOR) or Certification on the No. of

Earned Units

CERTIFICATION TO BARANGAY OFFICIALS IN SUPPORT TO

BARANGAY OFFICIAL ELIGIBILITY (Process in DILG-Provincial Offices)

Oath of Office

Certification from C/MLGOO

Certification from City/ Provincial Director

Masterlist of Barangay Officials in Prescribed Format

32

21


Endorsement of Application for Scholarship Grants / Study

Leave

Original copy of Endorsement from the DILG RD

Original copy of Endorsement from the LCE

Original and 4 certified copies of Persona Data Sheet to include list of

training programs and seminars attended (Revised CSC Form 212)

Original and 4 certified copies of statement of Present and Actual

Duties and Responsibilities relevant to the course/program signed by

the immediate supervisor

Original and certified copy from the Head/Manager of the Human

Resource Department

Original and 4 certified copies of Certification from a medical doctor

that the nominee is fit to travel and undergo foreign training with attached laboratory exam results of CBC, ECG, Urinalysis, Fecalysis,

and Chest X-ray

5 certified copies of Transcript/s of Records and Diploma/s

(Undergraduate/Masteral/Doctoral)

Original and 4 certified copies of Certificate of English Proficiency from

HRD/Personnel

Original and 5 certified copies of Service Record

Original and certified copy of Written Consent of Spouse (if married)

Original nominee Assessment Summary (format will be provided)

*Note: Requirements vary depending on the country/organization offering the scholarship but the above-mentioned are the usual require-

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Issuance of certification of compliance to Full Disclosure

Policy (FDP) for endorsement to Central Office

Letter Request stating the purpose

Certificate of compliance to FDP issued by DILG Provincial Offices duly

attested by civil Society Organization

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Release of Death Benefit Claims

Duly accomplished Death Benefit Claim Request Form

Certification of Incumbency by the Punong Barangay/City/Municipal

Mayor

Certification from C/MLGOO/City Director

Death Certificate duly certified by the LCR or NSO

Endorsement by the DILG Provincial/City Director

Certified true copy of birth certificate (deceased BO)

Birth Certificate (if claimant is son/daughter of the deceased)

Marriage Contract (if claimant is the widow/widower)

Oath of Office

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Request for Authority to Purchase Vehicle

Local Chief Executive’s letter request stating the type of vehicle to be

purchased, number and specification (engine displacement, number of cylinders, and type of fuel) of motor vehicles and the purpose

deployment for which such vehicle will be used.

Certification of Availability of Funds by the Local Accountant or Head

of the Accounting Unit, or in his/her absence, the Local Treasurer or Budget Officer (Please check if the fund source is allowed as stated in MC No. 2014-155 dated Dec. 17, 2014)

Local ordinance / resolution approving such purchase

Updated inventory / accounting of all existing motor vehicle showing

their status / conditions / worthiness (e.g. good, gair, repairable or unserviceable) duly certified by the Property or Supply Officer

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DILG Region XIII (Caraga) DirectoryDILG Region XIII (Caraga) Directory

(085) 342-2134 / 341-2045 / 341-1976 / 815-1299

LILIBETH A. FAMACION, CESO III

Regional Director

DONALD A. SERONAY

Chief, Administrative Officer / OIC-Assistant Regional Director

OFFICE OF THE REGIONAL DIRECTOR

Atty. Allen M. Gasulas Attorney IV

Elenita S. Mandap Planning Officer III

Vincent Troy A. Calo Information Technology Officer I

Jojo A. Serenado LGOO III

Mark Anthony C. Obani LGOO II

Monet C. Bullecer Admin. Asst. III / Secretary II

Christopher C. Galla Admin. Aide IV / Driver II

LOCAL GOVERNMENT CAPABILITY & DEVELOPMENT DIVISION (LGCDD)

Jocelyn C. Jayoma LGOO VI / OIC- Division Chief

Jeffrey A. Ramo LGOO V

Melinda A. Lagua LGOO V

Emmylou P. Burias LGOO V

Don Manuelo O. Patrimonio LGOO V

Vincent Angelo M. Balansag LGOO II

Jaimelyn S. Cobrado LGOO II

Donna Dial D. Madelo LGOO II

April Fritz P. Viscaya LGOO II

Imi Louda B. Espina Admin. Aide IV / Clerk II

LOCAL GOVERNMENT MONITORING & EVALUATION DIVISION (LGMED)

Ray Gregory F. Jaranilla LGOO VII/ Division Chief

Lolita S. Go LGOO VI / Asst. Division Chief

Marilou A. Salado LGOO V

Jason Ryan R. Lam LGOO V

Job Daniel B. Cassion LGOO III

Naomi O. Oliva LGOO II

Archie Rose G. Vasquez LGOO II

Glena Jane P. Pulmon LGOO II

Charie G. Cuario Statistician I

Amelita P. Platil Admin. Aide VI / Clerk III

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FINANCE & ADMINISTRATIVE DIVISION(FAD)

Donald A. Seronay Chief, Admin. Officer

Lucia B. Garrido Supervising Admin. Officer

GENERAL SERVICES SECTION

Edgardo T. Cubillas Admin. Officer V/ Supply Officer III

Dustin B. Albos Admin. Asst. II / AC III

Julius Philip B. De Guzman Admin. Asst. II / AC III

Carlito A. Saga Admin. Aide VI / CEO II

Vicente A. Luengas Admin. Aide VI / Mechanic

Kervin T. Tesiorna Admin. Aide IV / Driver II

BUDGET SECTION

Primadonna M. Lincuna Admin. Officer V/ Budget Officer III

Kristine Jean E. Forsuelo Admin. Officer IV/ Budget Officer II

Joan S. Lipao Admin. Aide IV / Clerk II

ACCOUNTING SECTION

Roche Lynne L. Cunanan Accountant III

Jolaiza R. Tacatac Accountant II

Jovy Jean B. Calotes Sr. Bookkeeper

CASH SECTION

Imelda L. Endencia Admin. Officer III/ Cashier II

Karen Grace G. Delco Admin. Asst. II / AC III

PERSONNEL & RECORDS SECTION

Marie Joy S. Luengas Admin. Officer V / HRMO III

Marecil A. Villasan Admin. Officer IV / HRMO II

Bernadette F. Sabayday Admin. Aide VI / CEO II

Eden Grace Fatima P. Bombeo Admin. Aide IV / Clerk II

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REGIONAL PROJECT DEVELOPMENT & MANAGEMENT UNIT (RPDMU)

LOCALLY-FUNDED PROJECTS

Jesreel B. Yañez Engineer III

Johann Jake M. Aliguay Engineer II

Jeffrey A. Dorola Engineer II

Roy T. Oblimar Architect

Jonas L. Bringas Information Assistant I

Neil Mart Von G. Ronquillo Financial Analyst I

REGIONAL PROJECT MANAGEMENT TEAM

Trina Marie J. Flores Financial Admin. Staff

SUPPORT STAFF

Jonah Babes A. Andahan Financial Admin. Staff—Acctg. Section

Ephraim A. Saarenas Data Administrator

Joel R. Burgos Driver

Reneboy C. Ultiano Admin. Support Staff—Office of the

Resident Auditor Jemelyn A. Yaun

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AGUSAN DEL NORTE

(085) 341-3732

Ellen Vee P. Chua

LGOO VI / OIC -Provincial Director

Annabella O. Cadigal LGOO VI/Outcome Manager, PO

Arvin R. Silvosa LGOO V/ Provincial Office

Ormela Mae B. Lagapa LGOO V/ Nasipit

Myrna B. Libao LGOO V / Buenavista

Cynthia T. Binondo LGOO V/Jabonga

Karolus Joseph A. Fuertes LGOO V/Santiago

Melchora L. Grana LGOO V/RTR

Yul O. Guerta LGOO V/Tubay

Mariles S. Oclarit LGOO V/Magallanes

Mary Christine Anthonette S. Punzalan LGOO V/Carmen

Laarni Beauty C. Sepe LGOO V/ Las Nieves

Sonia T. Tinampay LGOO V/Kitcharao

Mary Jean L. Panchito LGOO II

Nena R. Pabia Admin. Asst. II / DO II

Rahima B. Baja Admin. Asst. II / AC III

Kresthyl G. Antiga Admin. Aide IV / Clerk II

Noel S. Reños Admin. Aide III / Driver I

Rodolfo M. Remeticado Admin. Aide I / UTW I

CABADBARAN CITY

Annabel F. Yangson LGOO VI / CLGOO

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AGUSAN DEL SUR

(085) 343-7179

ARLEEN ANN R. SANCHEZ

LGOO VIII / Provincial Director

Roberto E. Sion LGOO VI/Program Manager , PO

Rizza D. Sion LGOO VI/ Outcome Manager, PO

Joselito E. Ramos LGOO V / Provincial Office

Mary Nol P. Aban LGOO V/ Trento

Milariza L. Beniga LGOO V / Sta. Josefa

Arturo O. Bombeo, Jr. LGOO V/ Talacogon

Feliviv C. Cuanan LGOO V/ Rosario

Maricel G. Dumanglas LGOO V/ Bunawan

Renelou F. Jaranilla LGOO V/ San Luis

Daniel P. Longaquit LGOO V/ Esperanza

Rena L. Naguita LGOO V / La Paz

Sherwin C. Obien LGOO V/ Loreto

Cecilia M. Ohiman LGOO V/ San Francisco

Alice B. Robles LGOO V/ Sibagat

Maricel G. Torreon LGOO V/ Prosperidad

Charles V. Lim, Jr. LGOO V/ Veruela

Nathaniel T. Obenza LGOO II

Jorem J. Luzon LGOO II

Leny M. Auxtero Admin. Asst. II / DO II

Reynarose M. Tago Admin. Asst. II / AC III

Cenen C. Alburo Admin. Aide III / Driver I

BAYUGAN CITY Elva Theresa D. Velmonte LGOO VI / CLGOO

Carolyn S. Jaya Admin. Aide VI / Clerk III

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SURIGAO DEL NORTE

(086) 816-1299 / 310-0943

JOHN REYL L. MOSQUITO LGOO VI / OIC-Provincial Director

Lydia S. Bajan LGOO VI/ Outcome Manager, PO

Jimylen H. Ballicud LGOO V/ Dapa / Program Manager—Designate

Neil B. Beluan LGOO V/ Provincial Office

Marilou E. Alovera LGOO V / Pilar

Michelle V. Calo LGOO V / Sta. Monica

Mary Jane C. Centino LGOO V/ Placer

Welivie C. Diola LGOO V/ Mainit

Catherine A. Gealogo LGOO V / Sison

Ian Jun A. Gesta LGOO V/ Alegria

Nova D. Hilig LGOO V/ General Luna

Sheila H. Gesta LGOO V/ Bacuag

Jenita T. Ladres LGOO V/ Malimono

Wenefredo R. Lasala, Jr. LGOO V/ Socorro

Liza L. Montaner LGOO V/ Tubod

Roberto E. Patayon LGOO V/ Claver

Roberto A. Reyna, Jr. LGOO V/ San Francisco

Rosalina A. Sering LGOO V/ Gigaquit

Sundery P. Sembrano LGOO V/ Tagana-an

Crisologo L. Virtudazo LGOO V/ Del Carmen

Joemar S. Salmoro LGOO V/ Burgos

Genalin C. Pegarro LGOO V/ San Benito

Jacky A. Mellorin LGOO V / San Isidro

Mary Grace O. Santos LGOO V/ detailed in Region 11 (Davao City)

Baltazar G. Camporedondo LGOO II

Jubilyn S. Blase Admin. Asst. II / DO II

Lydia S. Tinio Admin. Aide VI / CEO II

Florentino E. Miones Admin. Aide III / Driver I

Dionisio A. Espanto Admin Aide I / UTW I

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SURIGAO DEL SUR

(086) 211-3470

PEDRITO P. ALACABA, CESO V


Mayonito Fernan E. Ramos LGOO VI/ Program Manager, PO

Ma. Lourdes C. Martinez LGOO VI/Outcome Manager, PO

Luth Edmund M. Apresto LGOO V / Provincial Office

Ma. Prosiebelle Llywellyn P. Abejuela LGOO V/ Lianga

Noel L. Arreza LGOO V/Cantilan

Ferdy Benigno R. Avila LGOO V /Marihatag

Roel J. Camba LGOO V/ Hinatuan

Julius R. Carrido LGOO V/Lingig

Julieto O. Curayag LGOO V/Madrid

Arman M. Decena LGOO V/San Agustin

Bella C. Decena LGOO V/Cortes

Ian Reigh M. Elimanco LGOO V/ Tagbina

Merrill B. Espenido LGOO V/Carmen

Ernie Y. Gultiano LGOO V/Cagwait

Marichelle O. Gultiano LGOO V/Tago

Jane G. Moreno LGOO V/Barobo

Redgy V. Panilan LGOO V/San Miguel

Camelia A. Ruaza LGOO V/Lanuza

Ellen G. Sullano LGOO V/Bayabas

Joseph L. Urgel LGOO V/Carrascal

Lady Ella C. Chu LGOO II

Nerie R. Arizobal Admin. Asst. II / DO II

Marichu M. Suba Admin. Asst. II / AC III

Aileen M. Villacorta Admin. Aide VI / CEO II

Richard S. Falcon Admin. Aide I / UTW I

BISLIG CITY

(086) 853-5413

Olivia P. Bagasbas LGOO VI / CLGOO

TANDAG CITY

(086) 211-4239

Joseph G. Porgatorio LGOO VI / CLGOO

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SURIGAO CITY (086) 826-0082

MARY ANN S. TOMATE

City Local Government Operations Officer

Adela O. Aurora Admin. Aide II / RMO II

PROVINCE OF DINAGAT ISLANDS DOMINGO E. BULABOG


Rowena S. Acabal LGOO VI / Outcome Manager, PO

Celedonia M. Gemao LGOO VI / Program Manager

Ma. Rosario M. Ambray LGOO V/ Dinagat

Desiree S. Bajan LGOO V / Loreto

Hazel Anne C. Baluca LGOO V / Tubajon

Florian Faith P. Bayawa, Jr. LGOO V / San Jose

Gretchen D. Jazon LGOO V/ Cagdianao

Bryan F. Edulzura LGOO V / Libjo

Kim L. Suan LGOO V / Basilisa

Elsa D. Dumaguit Admin. Asst. II /

Kyrle Faye G. Ortega Admin. Asst. II

Leslie Ann M. Bantasan LGOO II / Provincial Office

BUTUAN CITY (085) 300-3101

CHARISSA T. GUERTA

LGOO VIII / City Director

Cherry N. Vitor LGOO VI

Marissa M. Mones LGOO V

Dulce Amor M. Moran LGOO V

Lorjezza Q. Siao LGOO III

Margie D. Montero Admin. Aide IV / Clerk II

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LILIBETH A. FAMACION, CESO III

Regional Director

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October 2017

Documents

DEPARTMENT OF THE INTERIOR AND LOCAL GOVERNMENT REGION XIII (CARAGA)downloads.caraga.dilg.gov.ph/Citizen's Charter/CC.pdf · 2017-11-23 · 4 Service Pledge We the administrative