Department of Technology and Information Metrics.pdfReporting Period: August 2019 Department of Technology and Information Delaware Department of Transportation (DelDOT) Service Desk

1A. Inbound Emails Processed from [email protected]

Jan-19 176.00 Apr-19 160.00 Jul-19 256.00 Oct-19

Feb-19 150.00 May-19 187.00 Aug-19 168.00 Nov-19

Mar-19 144.00 Jun-19 172.00 Sep-19 Dec-19(TOTAL) 470.00 (TOTAL) 519.00 (TOTAL) 424.00 (TOTAL) 0.00 (TOTAL)Yearly 1413.00

1B. Inbound Calls to (302) 760-2200

Jan-19 294.00 Apr-19 300.00 Jul-19 348.00 Oct-19

Feb-19 265.00 May-19 248.00 Aug-19 266.00 Nov-19

Mar-19 277.00 Jun-19 268.00 Sep-19 Dec-19

(TOTAL) 836.00 (TOTAL) 816.00 (TOTAL) 614.00 (TOTAL) 0.00 (TOTAL)Yearly 2266.00

2A. Total Number of Incident Tickets

Jan-19 529.00 Apr-19 513.00 Jul-19 658.00 Oct-19

Feb-19 483.00 May-19 489.00 Aug-19 512.00 Nov-19

Mar-19 458.00 Jun-19 486.00 Sep-19 Dec-19

(TOTAL) 1470.00 (TOTAL) 1488.00 (TOTAL) 1170.00 (TOTAL) 0.00 (TOTAL)Yearly 4128.00

2B. Incident Management Service - Mean Time to Resolution - Time From Issue Being Reported to Ticket Being Resolved (In Hours)

The following Reports for DelDOT includes the Incident tickets detail per DDS as well as

how the ticket was received, MTTR, and the Grand Total.

Reporting Period: August 2019

Department of Technology and Information Delaware Department of Transportation (DelDOT)

Service Desk Monthly ITC Metrics

Page 1 of 1

Report Title: Incident Tickets by Agency and Type - DDS 55

Run Date and Time: 09/09/2019 13:03:19 Eastern Daylight Time

Run by: Anthony Spiezio

Table name: u_incident_dti

Query Condition: Opened between 08/01/2019 00:00:00 and 08/31/2019 23:59:59 AND Department DDS starts with 55

Contact type

DDS Email Monitoring Phone Self-service Walkthrough Total

55-00-00 4 0 1 0 0 5

55-01-01 0 0 5 2 0 7

55-01-02 10 0 10 2 0 22

55-01-03 3 0 2 0 0 5

55-02-01 27 2 64 16 1 110

55-03-01 2 0 6 9 0 17

55-04-70 19 0 40 16 0 75

55-06-01 2 0 12 0 0 14

55-08-30 11 0 29 10 0 50

55-08-40 4 0 14 4 0 22

55-11-10 86 0 81 14 2 183

55-11-60 0 0 2 0 0 2

Total 168 2 266 73 3 512

Incident Tickets by Agency and Type - DDS 55 Page 1

Run by: Anthony Spiezio 09/09/2019 13:03:19 Eastern Daylight Time

Report Title: MTTR - 55 - DelDOT



Table name: incident_metric

Query Condition: Definition = Incident State Duration AND Task type = Incident DTI AND Value = New .or. Value = Open .or. Value = Work inProgress AND Department DDS starts with 55 AND Resolved between 08/01/2019 00:00:00 and 08/31/2019 23:59:59

Severity

DDS 2 - High 3 - Medium 4 - Low Average

55-00-00 0 Seconds 0 Seconds 2 Days 9 Hours 18 Minutes 2 Days 9 Hours 18 Minutes

55-01-01 0 0 1 Day 15 Hours 10 Minutes 1 Day 15 Hours 10 Minutes

55-01-02 0 0 2 Days 3 Hours 36 Minutes 2 Days 3 Hours 36 Minutes

55-01-03 0 0 2 Days 19 Hours 29 Minutes 2 Days 19 Hours 29 Minutes

55-02-01 26 Minutes 4 Days 14 Hours 7 Minutes 1 Day 2 Hours 5 Minutes 1 Day 6 Hours 34 Minutes





55-08-30 0 0 1 Day 26 Minutes 1 Day 26 Minutes

55-08-40 1 Hour 56 Minutes 36 Minutes 1 Day 35 Minutes 22 Hours 8 Minutes

55-11-10 18 Minutes 2 Hours 53 Minutes 2 Days 1 Hour 44 Minutes 2 Days 14 Minutes

55-11-60 0 0 1 Hour 4 Minutes 1 Hour 4 Minutes

Average 45 Minutes 2 Days 8 Hours 16 Minutes 1 Day 14 Hours 59 Minutes 1 Day 15 Hours 1 Minute

MTTR - 55 - DelDOT Page 1


512 Incidents DTI

Report Title: Incidents by ITC Dept sorted by Agency and Severity - DDS-55



Table name: u_incident_dti

Query Condition: Opened between 08/01/2019 00:00:00 and 08/31/2019 23:59:59 AND Department DDS starts with 55 AND Task type = Incident DTI.or. Parent Incident Task type = Incident DTI .or. Caller = Anthony Spiezio .or. Opened by = Anthony Spiezio .or. Watch listCONTAINS Anthony Spiezio

Group by: Department

Sort Order: Agency in ascending order, Severity in ascending order

DDS Ticket Number Caller Category ShortDescription Severity Opened Closed

❖ Department: DelDOT-Del Transportation Authority (91)

55-02-01 INC0331739 Robert Dutton Network DelDOT - NotNetworkConnection AtCustomer'sDesk . DOT -TIS - FiberSupport hasbeen madaaware and willarrange for avendor to makerepairs.

3 - Medium 08/15/201905:51:49

55-02-01 INC0330650 Mary Wahl Network DOT - CreditCard MachineNot Connectingto ProcessPayments

3 - Medium 08/07/201911:19:17

08/12/201911:00:01

55-02-01 INC0330375 Lacey Townsend Software DelDOT - ErrorWhen AccessingM5

3 - Medium 08/05/201921:50:36

08/06/201906:28:08

55-02-01 INC0333655 ElizabethCampbell

Hardware Unable to setuptelevoiceconferernce inSmyrn aClaytonroom. Bothphone have todial tone

3 - Medium 08/29/201909:19:41

09/01/201910:00:02

55-02-01 INC0333993 Christa Bledsoe Hardware DelDOT - DTC -Computer ismissing - DTCReservationArea

3 - Medium 08/31/201912:09:25

09/03/201915:00:01

55-02-01 INC0330462 KoyaHammonds-Lee

Software DelDOT - DART- Error Message

4 - Low 08/06/201910:49:12

08/12/201918:00:03

55-02-01 INC0330133 Dawn Demarest Software DelDOT/DART -DocStar LicenseFailure

4 - Low 08/05/201907:56:53

08/08/201909:00:04

55-02-01 INC0332117 Joseph Lee Jr. Hardware DelDOT - MouseDouble ClickIssue

4 - Low 08/19/201911:04:23

08/19/201912:13:47

55-02-01 INC0330844 John Calnan Software DelDOT -Unable to Printto Plotter

4 - Low 08/08/201911:05:11

08/15/201917:00:09

55-02-01 INC0333845 WayneHenderson

Hardware DTC - Computerwill not boot up -getting badimage error

4 - Low 08/30/201909:02:05

09/03/201909:01:22

Incidents by ITC Dept sorted by Agency and Severity - DDS-55 Page 1



55-02-01 INC0331019 Terressa Gray Software DOT - Unable toListen ToVoicemails

4 - Low 08/09/201910:39:21

08/12/201911:00:04

55-02-01 INC0331965 John Syryla Software DelDOT - M5Reports areSlow and ThrowServer Errors

4 - Low 08/16/201910:53:02

08/19/201912:00:06

55-02-01 INC0332069 Dawn Demarest Software DOT - DTC -DocSTARApplication isDown

4 - Low 08/19/201908:56:15

08/21/201908:07:37

55-02-01 INC0332955 Barbara Kemp Software DelDOT -DelDOT HomePage NotCorrect AfterWindows 10Upgrade

4 - Low 08/26/201904:59:35

08/29/201906:00:09

55-02-01 INC0332967 TeresaRidgeway

Software DelDOT - BadImage Error inWindows

4 - Low 08/26/201907:28:15

08/30/201915:00:07

55-02-01 INC0333280 Denise vonSteuben

Hardware DelDOT - IssuesDisplayingWebsites InMultipleBrowsers

4 - Low 08/27/201911:37:33

55-02-01 INC0331929 Bria Henry Hardware DOT - DTC -Monitor is Black

4 - Low 08/16/201908:44:06

08/16/201913:52:10

55-02-01 INC0331513 Robert Morris Jr. Hardware DOT/DTC -Secure Printsare Going to theWrong Folder9/4

4 - Low 08/13/201916:00:08

09/09/201912:00:02

55-02-01 INC0333890 WayneHenderson

Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201910:51:45

09/06/201909:00:08

55-02-01 INC0329857 Charles Mullin Software DelDOT -RITM0368332Not Done

4 - Low 08/01/201910:23:27

08/04/201914:00:06

55-02-01 INC0333990 CandelariaRivera

Software DOT - PDFsOpening n Edge

4 - Low 08/30/201913:26:59

09/06/201909:00:09

55-02-01 INC0330793 StephanieBlevins

Network DelDOT/DTC -Fuel FocusSystem Unableto Communicatewith M5,GeorgetownLocation

4 - Low 08/08/201909:01:50

08/12/201908:00:08

55-02-01 INC0333895 Manuel Serrano Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201910:55:34

09/06/201910:00:05

55-02-01 INC0331627 Stephen Ottinger Hardware DelDOT -ReportingDesktop Has NoPower

4 - Low 08/14/201911:08:57

08/18/201915:00:08

55-02-01 INC0330874 LynnetteWatkins

Hardware DelDOT - NewLogitechHeadset NotWorking WithPhone

4 - Low 08/08/201912:13:32

08/09/201914:31:45

55-02-01 INC0333918 Marva Williams Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201911:29:50

09/07/201909:00:06




55-02-01 INC0332974 Peggy Markovitz Hardware DelDOT/DTC -RehobothComputer StartUp Repair ErrorAfter Win 10Upgrade

4 - Low 08/26/201907:37:12

55-02-01 INC0332220 Vincent Damiani Software DOT - DTC -PDFs are Blank

4 - Low 08/20/201908:15:40

08/23/201909:00:01

55-02-01 INC0332940 MichaelChalmers

Software DelDOT - M5 IsDown

4 - Low 08/24/201907:06:16

08/27/201908:00:03

55-02-01 INC0330912 StephanieBlevins

Software DOT - M5Server Error

4 - Low 08/08/201915:02:10

08/11/201918:00:01

55-02-01 INC0331186 Tara Megee Software DOT - DTC -Stop Code

4 - Low 08/12/201909:29:35

08/17/201911:00:07

55-02-01 INC0331341 Lawrence Deats Hardware DOT - PC NotSending Signalto Display

4 - Low 08/13/201907:58:12

08/16/201912:00:04

55-02-01 INC0333114 ChristopherLawless

Software DelDOT -AudioLog InstallIssue &ComputerSlowness

4 - Low 08/26/201913:31:26

09/01/201909:00:04

55-02-01 INC0333101 Michael Faust Software DOT - Windows10 Upgrade

4 - Low 08/26/201913:00:03

08/31/201910:00:07

55-02-01 INC0330846 WandaKazlauskas

Software DelDOT - LaptopWill Not KeepPulse SecureSigned In

4 - Low 08/08/201911:06:14

08/12/201910:00:06

55-02-01 INC0333342 Lydia Garnick Hardware DOT - DesktopSpeakers Issue

4 - Low 08/27/201915:04:10

08/31/201909:00:04

55-02-01 INC0331735 Dwayne Mason Software DelDOT -Unsuccessfultesting in SSOQA database

4 - Low 08/14/201919:53:54

08/18/201917:00:07

55-02-01 INC0332068 Terri Syryla Network DOT - Unable toaccessstreamingwebsite -Incorrect useragent for webfilter

4 - Low 08/19/201908:54:12

08/22/201914:00:03

55-02-01 INC0333380 MaryemmaBrown

Software DelDOT -Monitor LostConnection

4 - Low 08/28/201905:42:47

08/31/201910:00:03

55-02-01 INC0329976 RichardRodriguez

Hardware DOT - MonroeEpay PC -NoDisplay

4 - Low 08/02/201908:37:43

08/05/201915:00:04

55-02-01 INC0332122 Richard Burton Software DelDOT -Cognos ShowingWrong Time

4 - Low 08/19/201911:02:57

08/29/201915:00:02

55-02-01 INC0332555 Tabitha Kaye Hardware DelDOT - IssuesWith UmaGanesan'sLaptop

4 - Low 08/21/201915:08:44

08/25/201910:00:03

55-02-01 INC0330954 Anna Mena Software DOT - ErrorMessage - Useris unable to loginto Citrix

4 - Low 08/08/201921:14:05

08/13/201915:03:28




55-02-01 INC0330751 KimberlyThomas-Sturgis

Software DelDOT -Cannot Openmydot

4 - Low 08/08/201905:47:08

08/11/201907:00:00

55-02-01 INC0332956 Kenyatte Pagan Software DelDOT -Unable to Log Into Finesse

4 - Low 08/26/201906:36:31

08/29/201907:00:07

55-02-01 INC0332860 Craig Lambert Hardware DOT/DTC -Epay PC HardDrive is Full

4 - Low 08/23/201911:45:39

08/26/201913:00:09

55-02-01 INC0331230 Vaughn BrooksJr.

Network DOT/DTC -River RoomConf Rm NoNetworkConnection

4 - Low 08/12/201911:37:54

08/15/201913:00:05

55-02-01 INC0330468 Tanya Burton Software DOT - EmailDelay whenSending fromLaptop

4 - Low 08/06/201910:45:28

08/11/201911:00:11


Hardware DOT - LaptopScreen is BlankWill Not Turn On

4 - Low 08/26/201908:59:04

55-02-01 INC0331790 Harry Dutton Network DelDOT - BadNetwork WallJack

4 - Low 08/15/201909:40:35

08/18/201915:00:04

55-02-01 INC0332608 MaryemmaBrown

Software DOT - DTC -TrapezeFreezing

4 - Low 08/22/201907:19:20

08/25/201908:00:00

55-02-01 INC0330153 LorachelBaldwin

Software DOT - Unable toopen any appsin Trapeze

4 - Low 08/05/201908:34:23

08/08/201910:00:07

55-02-01 INC0331674 Tamarra Banks Software DelDOT - Visio2016 UploadFailed Error

4 - Low 08/14/201913:32:58

08/24/201912:00:07

55-02-01 INC0333132 David Levins III Hardware DOT - MonitorAdapter Issue

4 - Low 08/26/201914:33:54

08/30/201910:00:06

55-02-01 INC0333111 Harry Fish III Hardware DOT - AddLaptop Back toDomain

4 - Low 08/26/201913:28:22

08/27/201908:58:48

55-02-01 INC0331486 Lawrence Deats Software DOT - ErrorMessage -Unable to logonto diagnostictool

4 - Low 08/13/201914:57:18

08/14/201912:24:57

55-02-01 INC0330122 LatoyaCunningham

Software DTC - CannotRescheduleTrips in Trapeze

4 - Low 08/03/201918:06:18

08/07/201914:00:07

55-02-01 INC0329805 FaisalKhanFahad

Software DelDOT -Unable to ViewPaychecks inPeoplesoft

4 - Low 08/01/201906:39:23

08/05/201915:00:09

55-02-01 INC0331763 Robert Dutton Hardware DelDOT/DTC -Computer NotPowering Up,UPS ModuleBad

4 - Low 08/15/201908:28:57

08/18/201910:00:07

55-02-01 INC0333891 Margaret Webb Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201910:52:40

55-02-01 INC0331711 Denise Tyler Software DOT - Unable toConnect toInternet

4 - Low 08/14/201915:17:42

08/18/201909:00:02




55-02-01 INC0333725 Robert Morris Jr. Hardware DelDOT/DTC -MidCountyComputer NotBooting Up

4 - Low 08/29/201911:19:39

09/02/201914:00:07

55-02-01 INC0333168 Robert Pistoria Hardware DOT - DTC -Monitor is NotDisplaying

4 - Low 08/27/201907:31:29

08/30/201915:00:05

55-02-01 INC0329973 Tanya Burton Software DelDOT -Delayed ReceiptOf Sent Emails

4 - Low 08/02/201907:29:48

08/05/201915:00:06

55-02-01 INC0333586 WendyO'Connell

Software DelDOT -Outlook issues

4 - Low 08/28/201915:45:45

09/02/201917:00:05

55-02-01 INC0332297 Annette Ulrich Software DelDOT -Unable To OpenAudiolog PlayerClient

4 - Low 08/20/201911:49:09

08/20/201914:59:15

55-02-01 INC0330376 Orin Jorgenson Software DOT - Unable toAccess M5

4 - Low 08/06/201901:59:45

08/06/201906:26:23


Software DelDOT - AudioLog NotSuccessfullyInstalled

4 - Low 08/30/201911:09:23

09/07/201909:00:04

55-02-01 INC0333886 Patricia Collison Software DOT - Windows10 UpgradeFailed

4 - Low 08/30/201910:48:35

09/06/201914:00:09

55-02-01 INC0330247 Sharon Beamer Hardware DelDOT -Keyboard NotWorking

4 - Low 08/05/201911:50:51

08/08/201914:00:15


Hardware DOT - LaptopScreen is BlankWill Not Turn On

4 - Low 08/20/201912:22:45

08/25/201918:00:00

55-02-01 INC0332133 David Reese III Network DelDOT -Number 302-577-3850 HasNo Dial Tone

4 - Low 08/19/201911:31:32

08/26/201912:00:08



4 - Low 08/30/201911:03:17

09/06/201911:00:01

55-02-01 INC0333360 Corey Burris Software DelDOT -Outlook Slow/Prompting ForCredentials

4 - Low 08/27/201915:56:28

09/06/201917:00:10

55-02-01 INC0332976 Lawrence Deats Software DOT - ErrorMessage - Cannot run "HyperTerminal" forGFI fareboxrepairs.

4 - Low 08/26/201908:50:55

08/31/201909:00:02

55-02-01 INC0332958 Kenyatte Pagan Software DOT - Unable toOpen PDFsAfter Updates

4 - Low 08/26/201906:52:33

08/28/201910:39:47

55-02-01 INC0330740 Anna Mena Software DelDOT - Dart -MidCounty -Trapeze OpsReport Error

4 - Low 08/07/201916:20:35

08/15/201908:00:07

55-02-01 INC0331213 Dwayne Mason Software DOT - DTC -Unable to Print

4 - Low 08/12/201910:53:51

08/13/201912:33:05

55-02-01 INC0333883 Christa Bledsoe Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201910:47:13

09/06/201912:00:08




55-02-01 INC0332417 Maya Matthews Software DOT - DTC -Outlook SearchOnly ShowingRecent Emails

4 - Low 08/21/201908:04:08

08/24/201909:00:11


Software DOT - Unable toChange ADPasswordComplexity Req

4 - Low 08/23/201910:50:43

08/29/201909:00:03

55-02-01 INC0333279 Gary Morris Software DOT - DTC -Desktop Failingto Boot afterUpgrade

4 - Low 08/27/201911:41:02

08/28/201913:28:07

55-02-01 INC0330326 Anna Mena Software DelDOT - SSOError

4 - Low 08/05/201914:22:32

08/05/201915:07:28

55-02-01 INC0330944 Tamarra Banks Hardware DelDOT/DTC -Laptop Crashed,Will Not PowerUp

4 - Low 08/08/201915:42:37

08/12/201915:00:09


Software DOT - Unable toChangePassword

4 - Low 08/23/201911:19:44

08/26/201912:00:09

55-02-01 INC0330463 Peggy Markovitz Hardware DelDOT -Cannot Clickand Drag

4 - Low 08/06/201910:26:10

08/12/201910:00:05

55-02-01 INC0330263 ElizabethCampbell

Hardware DOT - Unable toPrint to NetworkPrinter

4 - Low 08/05/201911:52:56

08/09/201913:00:04

55-02-01 INC0331636 David Levins III Hardware DelDOT - RadioNotCommunicatingWith Buses

4 - Low 08/14/201911:34:05

08/23/201911:00:06

55-02-01 INC0331398 Lawrence Deats Software DOT - ErrorMessage

4 - Low 08/13/201910:11:47

08/16/201911:00:09

55-02-01 INC0333035 SteshaGoodman

Software DOT - DTC -Trapeze BookingMissing

4 - Low 08/26/201910:45:02

08/31/201910:00:08

55-02-01 INC0333194 Rosalyn Nichols Hardware DOT/DTC -Desktop BadImage

4 - Low 08/27/201908:44:06

08/30/201917:00:10

❖ Department: DelDOT-Del Transportation Authority (14)

55-06-01 INC0333466 Heather Jacobs Software DOT - ComputerKeeps LockingOut

4 - Low 08/28/201910:51:47

08/31/201912:00:09

55-06-01 INC0333877 Iva Lanier Software DOT - Unable toPrint SpecificDocument

4 - Low 08/30/201910:33:20

09/02/201911:00:05

55-06-01 INC0333184 RichardCrismond

Hardware DelDOT -Computer WillNot Boot AfterWindows 10Upgrade

4 - Low 08/27/201908:34:25

08/31/201910:00:05

55-06-01 INC0332883 Mark Quigley Network DOT - RehobothTicketBoothPhone Line

4 - Low 08/23/201912:42:30

08/31/201912:00:05

55-06-01 INC0333623 Tromie Clark Network DOT - DTC -Vehicle LaptopWill Not Connectto Network

4 - Low 08/29/201907:29:15

09/01/201910:00:04




55-06-01 INC0330943 Mark Quigley Software DelDOT - GTWNDART GasPumpCommunicationFailing

4 - Low 08/08/201916:31:45

08/18/201914:00:09

55-06-01 INC0333673 Sharon Wilhelm Network DelDOT - SSL-VPN IssuesConnecting &Using RemoteDesktop

4 - Low 08/29/201909:48:08

09/01/201911:00:05

55-06-01 INC0331090 Lindsay Kelly Software DelDOT -Cognos/TrapezeReporting Error

4 - Low 08/09/201914:52:48

08/12/201918:00:06

55-06-01 INC0331963 Dwayne Mason Software DelDOT -Cannot Open orCompose Emails

4 - Low 08/16/201910:00:45

08/19/201911:00:11

55-06-01 INC0332292 Sharon Wilhelm Software DOT - Unable toaccess SSL afterName Change

4 - Low 08/20/201911:22:07

08/23/201914:00:03

55-06-01 INC0332209 Mark Quigley Facilities DOT - BuildingStruck byLightning

4 - Low 08/19/201916:13:40

08/30/201913:00:03

55-06-01 INC0330115 Debra Callaway Software DelDOT -Unable to GetInto Citrix Apps

4 - Low 08/02/201919:58:47

08/07/201914:00:06

55-06-01 INC0330347 Sharon Wilhelm Software DTC - Unable toAccess IntranetClassifieds

4 - Low 08/05/201915:28:57

08/08/201919:00:07

55-06-01 INC0330020 Bruce Demeter Hardware DelDOT - DART-Lost all networkconnection

4 - Low 08/02/201910:54:57

08/05/201912:00:09

❖ Department: DelDOT-DMV-Administration (183)

55-11-10 INC0332785 William Craig Software DOT - OracleImage ProcessManagement isDown

2 - High 08/23/201909:01:47

08/23/201909:50:53

55-11-10 INC0332783 Caleb Vicks Software DelDOT -Document DirectDown

2 - High 08/23/201908:54:20

08/26/201910:00:07

55-11-10 INC0330780 Jeffry Pearson Hardware DOT - DMVWilm - CreditCard Device notConnecting

3 - Medium 08/08/201909:06:01

08/16/201909:00:04

55-11-10 INC0332775 Anne Cornell Software DelDOT -UninsuredMotorist CreditCard Error Code510

3 - Medium 08/23/201908:13:57

08/26/201910:00:09

55-11-10 INC0332841 Levi Fisher Software DOT/DMV - Q-Matic DisplayIssues

3 - Medium 08/23/201910:51:55

08/29/201913:00:01

55-11-10 INC0330185 Sheila Scotton Software DOT - ScriptingErrors in OracleImaging

3 - Medium 08/05/201909:17:39

08/08/201913:00:06

55-11-10 INC0331971 ChristinePalombo

Software DOT/DMV - G,F&R DrivesMissing

4 - Low 08/16/201911:08:31

08/19/201912:00:01

55-11-10 INC0330300 Adam White Hardware DOT - Station 20Mouse Issues

4 - Low 08/05/201913:41:12

08/06/201908:27:29




55-11-10 INC0331756 Ralph Johnson Software DelDOT -Program toUpload CSVFiles Crashing

4 - Low 08/15/201908:28:26

08/19/201918:00:04

55-11-10 INC0330856 Robert Quinn Software DOT - ErrorMessage -Virtual DrivingTest StationRunning Slow

4 - Low 08/08/201911:31:11

08/11/201916:00:01

55-11-10 INC0333594 ChristineMuraska

Software DOT - OnBaseClient Error

4 - Low 08/28/201916:01:45

09/01/201910:00:02

55-11-10 INC0331180 StephenBoulanger

Software DOT - DMV -MVALS ShellMissing Line

4 - Low 08/12/201909:23:37

08/15/201912:00:05

55-11-10 INC0330692 JacquelineBaker

Hardware DelDOT - Tablet060 Won't StayCharged

4 - Low 08/07/201914:04:00

08/09/201909:39:55

55-11-10 INC0330926 Archie Martin JR Software DelDOT -Unable to Loginto DelawareLearning Center

4 - Low 08/08/201915:29:43

08/11/201916:00:01

55-11-10 INC0330239 Adam White Hardware DelDOT/DMV -Station 27Monitor Issue

4 - Low 08/05/201910:22:21

08/05/201913:39:05

55-11-10 INC0332704 Emily Hickey Software DelDOT -Unable ToExpand FolderIn Outlook

4 - Low 08/22/201911:51:00

08/23/201910:42:29

55-11-10 INC0333780 Stacy Phillips Hardware DelDOT/DMV -Paging NotWorking atGreeter 7230

4 - Low 08/29/201914:43:40

09/02/201911:00:08

55-11-10 INC0330260 AnthonyNewman

Software DelDOT -Network Drive IsMissing

4 - Low 08/05/201912:14:19

08/05/201912:23:12

55-11-10 INC0333534 Bridgette Abd-Elaziz

Software DOT - Unable toLogin to LeaveBalance

4 - Low 08/28/201914:01:00

08/31/201915:00:10

55-11-10 INC0330145 RondaHammond

Software DelDOT -Problemsopeningdocument direct

4 - Low 08/05/201908:09:52

08/08/201909:00:05

55-11-10 INC0330172 Mario Glover SR Hardware DelDOT/DMV -Vehicle ServicesComputersIssues, AlsoGetsHostExplorer2007

4 - Low 08/05/201909:09:59

08/08/201915:00:03

55-11-10 INC0332652 Shveta Aggarwal Hardware DelDOT - User'sPC not booting

4 - Low 08/22/201909:43:12

08/30/201911:00:07

55-11-10 INC0330938 KimberlyChesser

Software DOT - ErrorMessage - userunable to loginto the networkwith laptop - nocomputeraccount

4 - Low 08/08/201916:24:18

08/09/201910:58:48

55-11-10 INC0330995 William Craig Hardware DelDOT -Stattion 9 DriverImprovement

4 - Low 08/09/201909:03:43

08/17/201915:00:10





Hardware DelDOT -Reporting PrinterJamming Issues-pending vendorrequest forrepairssubmitted

4 - Low 08/22/201910:24:41

08/25/201915:00:07

55-11-10 INC0330893 Levi Fisher Software DOT - UserAccountsMisMatchedbetween MVALSand DocumentDirect

4 - Low 08/08/201913:45:26

08/15/201912:00:10

55-11-10 INC0332784 Brian Roach Software Windows 10Upgrade Issues-DOTL2KHHN32

4 - Low 08/23/201909:11:50

55-11-10 INC0330473 Robert Quinn Software DelDOT - KioskDisplaying25360 ErrorCode

4 - Low 08/06/201911:01:52

08/09/201917:00:09

55-11-10 INC0331103 Lynne Lott Hardware DOT - PrinterIssue - Lexmarkis printing off-center for titlesand registrations

4 - Low 08/09/201915:47:56

08/12/201910:16:21

55-11-10 INC0332667 Levi Fisher Hardware DelDOT - PrinterNo LongerOperational

4 - Low 08/22/201910:04:57

08/25/201915:00:05

55-11-10 INC0332797 FrancesJohnson

Software DelDOT - Oracleimaging NotResponding

4 - Low 08/23/201909:32:41

08/26/201910:00:06

55-11-10 INC0331342 Ralph Johnson Hardware DelDOT - ASAP- Needsassistancegetting windowsupdated

4 - Low 08/13/201907:56:57

08/17/201910:00:05

55-11-10 INC0330318 Robert Quinn Software DOT - DMV -Unable toAccess Idemiaon Station #5

4 - Low 08/05/201914:04:30

08/08/201916:00:05

55-11-10 INC0332787 Levi Fisher Software DOT - OracleImage ProcessManagement isDown

4 - Low 08/23/201909:21:49

08/23/201909:50:21

55-11-10 INC0333615 Amanda Dixon Software DelDOT - CreditCard SystemNot Working

4 - Low 08/28/201920:03:57

09/01/201908:00:03

55-11-10 INC0332965 Lauren Mitchell Software DOT - DriverTrainingSimulator Willnot LoadDiagnosticDriver

4 - Low 08/26/201908:04:41

08/29/201912:00:03

55-11-10 INC0329930 SharonMarantino

Software DOT - ErrorMessage

4 - Low 08/01/201914:40:47

08/05/201909:00:03


Software DOT - CreditCard PadMalfunction -Station 5

4 - Low 08/23/201912:47:42

08/26/201911:37:31




55-11-10 INC0330928 MelissaFaragher

Software DelDOT -Unable To EditTag Number -CUSTOMERWAITING

4 - Low 08/08/201915:42:49

08/09/201909:08:49

55-11-10 INC0330132 Maurice Gibson Software DOT - DMV -Unable to OpenMVALSApplication

4 - Low 08/05/201907:23:53

08/08/201916:00:06

55-11-10 INC0331305 Krista Burns Software DelDOT - LoginFailure WithexacqVision

4 - Low 08/12/201915:26:40

08/17/201915:00:09

55-11-10 INC0332348 Mark Buckalew Software DelDOT - LostAccess to EmailFolders on UDrive

4 - Low 08/20/201915:02:04

08/24/201909:00:10

55-11-10 INC0330869 William Craig Software DelDOT -PaperStreamError for Chantel- RedoRITM0368548

4 - Low 08/08/201911:37:23

08/23/201910:00:08

55-11-10 INC0331431 Rosangel Pena Software DelDOT -Unable toProduce ToxLocApproval Letter

4 - Low 08/13/201911:11:28

08/16/201915:00:06

55-11-10 INC0332324 Amanda Webber Software DelDOT/DMV -Oracle Down atTolls. Unable toPull UpDocuments

4 - Low 08/20/201911:31:16

08/23/201914:00:05

55-11-10 INC0332541 Kim McClendon Software DOT - Unable toPrint Screenfrom Mainframe

4 - Low 08/21/201914:27:47

08/24/201915:00:09

55-11-10 INC0330176 William Craig Software DelDOT -Cannot AccessOracle Archives

4 - Low 08/05/201909:20:35

08/10/201910:00:09

55-11-10 INC0329996 Marinah Carver Hardware DOT - Lobby-TVConnected PC isnot Working

4 - Low 08/02/201909:14:57

08/05/201912:00:11

55-11-10 INC0330937 George Burnett Hardware DelDOT - TabletNot Charging

4 - Low 08/08/201916:17:35

55-11-10 INC0330155 Priscilla Boles Software DOT - DMV -Unable to OpenMVALS

4 - Low 08/05/201908:36:59

08/08/201916:00:04

55-11-10 INC0332184 TaLia Hickman Software DOT - DMV -Unable to Loginto Cisco Finesse

4 - Low 08/19/201914:12:50

09/01/201908:00:02

55-11-10 INC0330101 Lauren Gebhart Hardware DelDOT - GTWN- Fax/CopyMachine (1039)SqueakingReally Badly

4 - Low 08/02/201915:31:45

08/08/201909:50:35

55-11-10 INC0330279 William Craig Software DelDOT - OracleErrors

4 - Low 08/05/201912:47:12

08/08/201914:00:11

55-11-10 INC0331401 Lynne Lott Hardware DelDOT -Lexmark PrinterLeaving LinesOn Prints

4 - Low 08/13/201910:16:17

08/13/201912:17:27




55-11-10 INC0330350 EmileeMcKelvey

Software DelDOT - Q-MaticInactive/LogoutIssues

4 - Low 08/05/201915:44:27

08/09/201916:00:05

55-11-10 INC0333629 Emily Hickey Hardware DOT - DMV -Georgetown -Unable to Loginto Phone

4 - Low 08/29/201908:24:54

08/29/201911:04:58

55-11-10 INC0331446 Norma Foreman Software DOT - WindowsPrompting forCredentials

4 - Low 08/13/201911:44:12

08/13/201913:09:16


Software DelDOT -Missing CiscoLink

4 - Low 08/20/201912:36:17

08/21/201914:37:16


Hardware DOT - PrinterIssue

4 - Low 08/13/201909:55:28

08/14/201912:37:13

55-11-10 INC0330770 Regina Jones Software DelDOT - ARTSDevice NotRegistered Error

4 - Low 08/08/201908:38:53

08/12/201911:00:03

55-11-10 INC0333733 Adam White Software DelDOT - CDLRestriction Issue- CustomerWaiting

4 - Low 08/29/201912:27:19

09/01/201917:00:02

55-11-10 INC0333678 Lisa Buente Hardware DMV - NewCastle - Scanneris not working onstation 24

4 - Low 08/28/201916:03:32

09/04/201914:14:05

55-11-10 INC0331761 BrianCavanaugh

Hardware DelDOT - LaptopOff Network

4 - Low 08/15/201908:50:59

08/18/201910:00:06

55-11-10 INC0331170 Christie Thomas Software DelDOT -Unable ToAccess LeaveBalance Site

4 - Low 08/12/201908:52:51

08/15/201910:00:11

55-11-10 INC0329965 David Voight Hardware DelDOT - DMV -GTWN - Printerat Station 11 hasa Jamn

4 - Low 08/01/201918:42:50

08/02/201912:51:49

55-11-10 INC0332734 Jana Simpler Software DOT - Unable toCopy CalendarEvents to SomeUsers

4 - Low 08/22/201913:29:56

08/26/201911:00:06

55-11-10 INC0330160 Amanda Dixon Software DelDOT- 5WorkStation'sare down

4 - Low 08/05/201908:55:20

08/06/201908:06:37

55-11-10 INC0333254 Robert Quinn Software Road Scholarfails boot

4 - Low 08/27/201910:43:16

08/30/201911:00:07

55-11-10 INC0333510 Anne Cornell Software DOT - DMV -UninsuredMotorist ErrorWhen MakingAdjustments

4 - Low 08/28/201913:08:39

09/02/201911:00:10

55-11-10 INC0332525 Stacy Phillips Software DOT - DMV -Unable to Printin ARTS

4 - Low 08/21/201913:19:47

08/21/201919:19:21

55-11-10 INC0333537 JillianTroumouhis

Hardware DelDOT - PrinterWill Not Print

4 - Low 08/28/201914:17:36

08/31/201915:00:12

55-11-10 INC0333844 Sumer Thomas Software DelDOT - DMV -Bad CheckErrors

4 - Low 08/30/201909:19:00




55-11-10 INC0331435 Wendy Carey Software DOT/DMV -Mainframe/Q-Matic and OracleLoading Issues

4 - Low 08/13/201911:20:04

08/16/201916:00:02

55-11-10 INC0331845 Christie Lewis Hardware DelDOT -Secure RoomPrinter RejectingCards

4 - Low 08/15/201912:52:34

08/22/201909:00:01

55-11-10 INC0331399 Rosanna Mena Network DelDOT - ErrorWhen Calling

4 - Low 08/13/201909:56:31

08/18/201914:00:08

55-11-10 INC0329941 YeseniaSaucedo

Software DelDOT - CreditCard Setting forPhone OptionsFails to Work

4 - Low 08/01/201915:03:20

08/09/201917:00:10

55-11-10 INC0333327 Stacy Phillips Software DelDOT/DMV -L1 Facial Hit InError - CustomerWaiting

4 - Low 08/27/201913:33:08

08/30/201915:00:05

55-11-10 INC0333158 Deborah Phillips Network DelDOT - Useris having anissue connectingto the I drive -getting messagenetworkdiscovery is notturned on

4 - Low 08/26/201915:47:45

08/29/201917:00:11

55-11-10 INC0330388 John Taylor Software DelDOT -Mainframe AppNot Loading

4 - Low 08/06/201908:17:24

08/09/201915:00:07


Hardware DelDOT - MouseWill Not MoveBetweenMonitors

4 - Low 08/22/201909:52:19

08/22/201912:59:37

55-11-10 INC0331752 Kemp Windhorst Software DOT/DMV -Unable to MakeAdobe DefaultProgram forPDF's

4 - Low 08/15/201908:31:39

08/18/201909:00:03

55-11-10 INC0331626 Robyn Bose Software DelDOT -Cannot EditDMV PDFsOnline inInternet Explorer

4 - Low 08/14/201910:39:47

08/17/201916:00:02

55-11-10 INC0333671 Stacy Phillips Software DOT - VirtualDriveConnection

4 - Low 08/29/201910:07:51

08/29/201911:01:40

55-11-10 INC0332560 Dalara Mears Software DOT/DMV -PaperStreamDriver Missing

4 - Low 08/21/201915:25:30

08/24/201917:00:01

55-11-10 INC0329862 Angela Stewart Hardware DelDOT - CreditCard Pad NotWorking

4 - Low 08/01/201910:36:44

08/11/201914:00:08

55-11-10 INC0333503 Emily Hickey Network DelDOT - TriagePhone CannotLog On

4 - Low 08/28/201912:45:05

08/29/201907:34:06


Network DelDOT - CiscoPhone Issues

4 - Low 08/01/201912:11:10

08/09/201911:55:11

55-11-10 INC0330021 Lynne Lott Software DelDOT - EmailWrong

4 - Low 08/02/201910:54:24

08/15/201911:00:02





Hardware DOT - DMV -Tablet Pen NotWorking

4 - Low 08/07/201914:04:13

08/07/201917:48:16


Software DelDOT - UserHad AccessRemovedIncorrectly**ASAP**

4 - Low 08/23/201908:00:51

08/26/201910:00:10

55-11-10 INC0330282 Glenn Kemp Software DOT - WirelessKeyboardConstantlyLosingConnection -Pending 8/14

4 - Low 08/05/201912:50:40

08/16/201913:45:21

55-11-10 INC0331368 Lauren Gebhart Network DelDOT - DeviceSign in Error

4 - Low 08/13/201908:59:57

08/16/201911:00:10

55-11-10 INC0333369 Tammy Wiley Hardware DOT -WorkstationCrashed Error:Something WentWrong

4 - Low 08/27/201915:26:36

08/30/201918:00:08

55-11-10 INC0330942 Archie Martin JR Software DelDOT -Unable to Signinto DE LearningCenter

4 - Low 08/08/201916:28:08

08/18/201917:00:07

55-11-10 INC0332999 DeborahJohnson

Software DOT - MultipleLexmark PrintingIssues

4 - Low 08/26/201909:15:28

55-11-10 INC0333986 Scott Sieg Software DOT - VerizonBooster Signalnot Working

4 - Low 08/30/201915:51:25

55-11-10 INC0331157 Archie Martin JR Software DelDOT - Useris having anissue accessingthe DelawareLearning Center- Getting error

4 - Low 08/12/201908:02:30

08/28/201912:28:39

55-11-10 INC0332593 Robert Quinn Hardware DOT -Roadscholar PCissues

4 - Low 08/21/201918:22:10

08/30/201911:00:03

55-11-10 INC0331074 Caleb Vicks Software DelDOT - DPCCerrors

4 - Low 08/09/201913:36:54

08/12/201915:00:07

55-11-10 INC0331425 Scott Clapper Software DelDOT -Unable ToTransfer VIR

4 - Low 08/13/201910:50:08

08/16/201912:00:03

55-11-10 INC0331338 BrianCavanaugh

Hardware DOT - DMV -LaptopPrompting forBitlockerRecovery Key

4 - Low 08/13/201907:42:54

08/18/201915:00:04

55-11-10 INC0330747 Rachel Davis Software DelDOT - DealerPortal Issue

4 - Low 08/07/201920:29:22

08/19/201911:00:08

55-11-10 INC0332782 Emily Hickey Software DOT - DesktopMissing PhoneIcon

4 - Low 08/23/201909:03:47

08/23/201910:31:32

55-11-10 INC0333931 Maria Rojas Software DelDOT - IssuesOpening ClassRosters

4 - Low 08/30/201911:51:32

09/08/201911:00:04




55-11-10 INC0330431 Tina LaFace Hardware DelDOT -DesktopShutting DownRepeatedly

4 - Low 08/06/201909:39:09

08/12/201916:00:07


Software DOT - DMV -TroubleAccessing Email

4 - Low 08/26/201909:33:51

08/26/201911:39:29

55-11-10 INC0333871 Eddie Seymore Hardware DOT - CardReader in Drive-Thru Not TakingPayment

4 - Low 08/30/201910:28:46

09/03/201909:57:30

55-11-10 INC0330654 Daniel Huhn Hardware DOT -TelevisionsDrivers andVehicle ServiceDept Error

4 - Low 08/07/201911:48:43

08/09/201914:32:28

55-11-10 INC0331168 Kemp Windhorst Software DOT/DMV -Unable to OpenOracle on PC

4 - Low 08/12/201909:00:40

08/15/201910:00:11

55-11-10 INC0330191 Robert Quinn Software DOT - DMV -Unable to OpenMVALS

4 - Low 08/05/201909:55:03

08/08/201915:00:04

55-11-10 INC0331188 Anne Cornell Software DOT - Unable toDial Out

4 - Low 08/12/201909:36:41

08/12/201916:11:24

55-11-10 INC0332942 David Cohen Software DelDOT -Mainframe NotWorking AfterWindows 10Upgrade

4 - Low 08/24/201908:15:07

08/29/201910:00:08

55-11-10 INC0333762 Stacy Phillips Software DelDOT -Username Issuein ARTS

4 - Low 08/29/201914:01:44

09/01/201915:00:01

55-11-10 INC0330969 Adam White Software DMV -Georgetown -Idemia isfreezing onstation 21

4 - Low 08/09/201908:30:31

08/13/201909:17:16

55-11-10 INC0330920 Gabrielle Fay Software DelDOT -Unable To EditCalendars

4 - Low 08/08/201914:42:32

08/14/201914:54:25

55-11-10 INC0330139 Rochell Johnson Software DOT - DMV -MVALSConfigurationError

4 - Low 08/05/201908:18:18

08/08/201915:00:05

55-11-10 INC0333609 TheresaCreshine

Software DOT/DMV -Unable toreceive calls

4 - Low 08/28/201917:22:11

09/01/201909:00:07

55-11-10 INC0333295 Jason Luff Software DOT - ErrorMessage

4 - Low 08/27/201912:26:39

55-11-10 INC0332777 Andrea Zebley Hardware DelDOT/DMV -Dover UninsuredMotorist CreditCard Error

4 - Low 08/23/201908:07:57

08/26/201909:00:02

55-11-10 INC0331749 ElizabethLarimore

Software DOT - DMV -Unable toCalculatePenalities in UMApplication

4 - Low 08/15/201908:13:50

08/16/201913:48:34

55-11-10 INC0332101 Stacy Phillips Software DOT - Unable toLoad RoadScholar Tablet

4 - Low 08/19/201910:22:39

08/22/201910:10:53




55-11-10 INC0331665 Levi Fisher Software DOT - Oracle isDown

4 - Low 08/14/201913:21:51

08/17/201915:00:06

55-11-10 INC0330733 Amy Anthony Software DelDOT - FraudFlag NeedsLifted

4 - Low 08/07/201915:51:50

08/10/201917:00:00

55-11-10 INC0330985 Dianne Moran Software DelDOt - User ishaving an issueaccessing theDelawareLearning Center- Invalidcredentials

4 - Low 08/09/201909:01:37

08/27/201915:56:38

55-11-10 INC0331391 Christopher Cox Software Windows 10Upgrade Issues-DOTLBSQ3R72

4 - Low 08/13/201909:54:44

08/26/201910:00:08

55-11-10 INC0332259 Norma Foreman Hardware DOT/DMV -Signature PadNot Working atStation 21

4 - Low 08/20/201910:49:59

08/20/201914:32:29

55-11-10 INC0330816 Jason Rendulic Hardware DelDOT - TabletOff Network

4 - Low 08/08/201909:34:00

08/16/201912:00:04

55-11-10 INC0330328 Tanya Lyons Software DOT - ForeignConviction Issuein MVALS

4 - Low 08/05/201914:45:15

08/09/201900:00:10

55-11-10 INC0332569 Bonnie Ruggiero Software DelDOT -Cannot Accessto ApproveLeave Balances

4 - Low 08/21/201915:17:59

08/29/201914:00:08

55-11-10 INC0333600 Valerie Carey Software DelDOT -OutlookFreezing

4 - Low 08/28/201916:18:10

09/02/201917:00:05

55-11-10 INC0332410 Shveta Aggarwal Software DOT - LaptopWindows CannotRepair Message

4 - Low 08/21/201907:44:23

08/24/201909:00:10

55-11-10 INC0332138 Shelly Watkins Hardware DOT - Monitor Ison but No DPSource Detected

4 - Low 08/19/201911:30:20

08/22/201916:00:01


Network DOT - PhoneLogin Issue

4 - Low 08/20/201908:33:15

08/20/201908:56:12

55-11-10 INC0331871 Norma Foreman Hardware DOT/DMV -Scanner Error

4 - Low 08/15/201914:35:52

08/19/201910:42:02

55-11-10 INC0333676 Tanya Lyons Software DelDOT/DMV -Request toRemoveRestriction forLicense #1438681 -URGENT

4 - Low 08/29/201909:51:28

09/01/201911:00:06

55-11-10 INC0332963 William Austin Network DelDOT - Useris having issuesopening Outlook- keeps askingfor password

4 - Low 08/26/201908:00:42

08/29/201913:03:39

55-11-10 INC0330815 Valerie Carey Software DelDOT - DealerPortal Issue 3

4 - Low 08/08/201910:13:55

08/12/201916:00:09





Hardware DelDOT - Tablet118 Will NotDock - Repairedtablet arrivedand is beingreimaged now.

4 - Low 08/07/201913:58:35

08/30/201909:49:57

55-11-10 INC0332218 Jason Luff Software DOT - MaximoUnable to ShipPremium Tags,Read Only Error

4 - Low 08/20/201908:17:29

08/25/201908:00:02

55-11-10 INC0331724 Nicole Brancati Software DOT - MVALSUnable to UseCamera

4 - Low 08/14/201916:14:29

55-11-10 INC0331765 Eddie Seymore Hardware DOT - MonitorIssues

4 - Low 08/15/201909:09:31

08/15/201912:15:32

55-11-10 INC0330351 EmileeMcKelvey

Software DelDOT -ComputerInternal Error

4 - Low 08/05/201916:05:31

08/23/201909:00:02

55-11-10 INC0332864 Valerie Woodard Hardware DelDOT -Lexmark PrinterStopped PrintingTitles fromMVALS

4 - Low 08/23/201909:34:44

08/26/201913:00:07

55-11-10 INC0330224 Regina Jones Software DelDOT -OutlookFreezing - ASAP

4 - Low 08/05/201910:40:31

08/18/201916:00:07

55-11-10 INC0330385 Robyn Bose Hardware DelDOT -Battery BackupFailing

4 - Low 08/06/201908:11:30

08/06/201910:34:19


Software DOT - DMV -Unable toAccess Email

4 - Low 08/12/201914:12:29

08/13/201909:15:21


Software DelDOT -OnBase ViewingIssue

4 - Low 08/21/201914:42:21

08/24/201915:00:06

55-11-10 INC0332053 Christie Lewis Software DelDOT - Q-Matic LoadingBlank **ASAP**

4 - Low 08/19/201908:16:47

08/22/201909:00:02

55-11-10 INC0331859 Scott Sieg Hardware DOT - LaptopUpgrade toWindows 10Issues

4 - Low 08/15/201914:05:41

08/16/201914:56:35

55-11-10 INC0333571 VeronicaForeman

Hardware DelDOT - UserProfile CannotBe Added

4 - Low 08/28/201915:17:53

09/09/201909:17:15

55-11-10 INC0331366 Kemp Windhorst Software DOT - Unable toOpen Oracle

4 - Low 08/13/201909:01:34

08/13/201912:46:17

55-11-10 INC0333574 TheresaCreshine

Software DeDOT - CiscoPhone IssuesDeclining orIgnoring Calls

4 - Low 08/28/201915:31:05

08/29/201909:55:21

55-11-10 INC0333927 Kemp Windhorst Software DelDOT - DMV -Mainframe IconFails to Launch

4 - Low 08/30/201911:20:27

09/02/201912:00:02


Software When prining e-mail prinertbeeps andrequest changetray type to Vinyl

4 - Low 08/29/201915:30:03

09/01/201916:00:07




55-11-10 INC0333616 Caleb Vicks Network DelDOT -Applying 6month extensionon expired EAC- Expiration Dateall 0's

4 - Low 08/28/201920:31:22

09/01/201912:00:10

55-11-10 INC0330676 Rosangel Pena Software DOT - ToxLocTransfer Failing

4 - Low 08/07/201913:19:47

08/29/201910:00:09


Software DelDOT -Outlook NotResponding

4 - Low 08/28/201914:11:55

09/02/201917:00:08

55-11-10 INC0331730 Gary Thornton Software DelDOT - DMV -Record is locked- Showing asUpdating TagPC 436626

4 - Low 08/14/201917:50:04

08/18/201911:00:08

55-11-10 INC0333554 Amanda Dixon Software DelDOT - CreditCard SystemNot Working

4 - Low 08/28/201914:36:13

09/01/201910:00:06

55-11-10 INC0330146 April Arrington Software DelDOT -Cannot AccessMainframe

4 - Low 08/05/201908:18:37

08/08/201916:00:08

55-11-10 INC0333611 Westina Taylor Hardware DOT/DMV -Unable to Printfrom Outlook

4 - Low 08/28/201917:41:39

55-11-10 INC0331518 Shveta Aggarwal Software Windows 10upgrade issue -DOTLDHX3R72

4 - Low 08/13/201916:18:04

08/30/201909:00:04

55-11-10 INC0330286 Glenn Kemp Software DOT - Unable toAccessEmployee Self-Service

4 - Low 08/05/201912:38:02

08/05/201913:35:34

55-11-10 INC0331517 Scott Sieg Software Windows 10upgrade issue -DOTL1GX7R72

4 - Low 08/13/201916:06:49

08/19/201915:00:02

55-11-10 INC0330685 Mario Glover SR Software DelDOT -Shortcuts NotWorking

4 - Low 08/07/201913:33:22

08/10/201914:00:02

55-11-10 INC0333578 Sheila Scotton Software DelDOT/DMV -DataManagementSection EmailsDown

4 - Low 08/28/201914:15:44

09/02/201917:00:03

55-11-10 INC0332070 Cinthia Brooks Software DelDOT -DisgnosticDriving LauncherNot Working

4 - Low 08/19/201909:02:24

08/22/201914:00:00

55-11-10 INC0330027 Rebecca Daniels Hardware DOT - DoverDMV - FaxMachine notWorking

4 - Low 08/02/201911:10:36

08/05/201913:00:02

55-11-10 INC0332594 Nicole Brancati Hardware DOT - CameraWill Not Connect

4 - Low 08/21/201918:23:17

08/25/201913:00:01

55-11-10 INC0333176 Edward Uhrick Software DelDOT -Unable to Loginto Credit CardApp - Station 7

4 - Low 08/27/201908:14:57

08/30/201910:00:06

55-11-10 INC0331751 Amanda Dixon Hardware DOT - DMV -Unable to Printto Printer

4 - Low 08/15/201908:32:05

08/19/201915:00:04




55-11-10 INC0333233 Doreen Taylor-Polk

Software DelDOT -MVALS TurnsGreen and WillNot Print

4 - Low 08/27/201909:19:37

08/30/201910:00:07



4 - Low 08/30/201914:58:44

09/02/201917:00:06

55-11-10 INC0331102 Valerie Carey Software DelDOT -Unable toChangeInsurance Code

4 - Low 08/09/201915:31:57

08/24/201915:00:07

55-11-10 INC0330965 Lynne Lott Software DelDOT - Errorsin the Govolutionresults

4 - Low 08/09/201901:45:11

08/13/201915:04:40



4 - Low 08/12/201913:01:53

08/15/201914:00:10


Software DelDOT -Finesse LoginError

4 - Low 08/15/201908:14:32

08/18/201911:00:07

55-11-10 INC0330737 Kathryn Thomas Hardware DOT - CreditCard MachineNot Swiping

4 - Low 08/07/201916:07:51

08/17/201918:00:02

55-11-10 INC0329863 Lynne Lott Software DelDOT - TempTag DailyUploadGovolutionResults - SevereError

4 - Low 08/01/201910:34:45

08/05/201915:00:09

55-11-10 INC0333310 Robert Tull Software DelDOT/DMV -MVALSPayment Error inCash Drawer

4 - Low 08/27/201911:20:20

08/30/201915:00:07

55-11-10 INC0332803 Norma Foreman Software DOT - ArtsTesting Screen

4 - Low 08/23/201909:50:27

08/23/201910:34:30

55-11-10 INC0333478 Maria Rojas Software DelDOT -Unable To GetTo MotorcycleProgram

4 - Low 08/28/201911:24:21

09/01/201909:00:08

55-11-10 INC0333839 Janine Valenti Hardware DelDOT - Useris unable to print

4 - Low 08/30/201908:10:09

❖ Department: DelDOT-DMV-Toll Administration (2)

55-11-60 INC0333467 Pollard Jackson Network DelDOT -Unable to MakeCalls

4 - Low 08/28/201910:08:16

08/31/201912:00:08

55-11-60 INC0333688 Jacob Ferger Network DelDOT -Biddles TollPlaza CiscoIntercom BusySignal

4 - Low 08/29/201910:30:37

09/01/201912:00:10

❖ Department: DelDOT-Maintenance and Operations-Maintenance Districts (75)

55-04-70 INC0333435 Michael Mitchell Hardware DelDOT -ComputerStartup RepairError

4 - Low 08/28/201910:06:26

09/01/201911:00:03

55-04-70 INC0329966 ChristopherLucas

Software DelDOT -Unable to get tocertain sites withpasswords

4 - Low 08/01/201919:16:55

08/17/201901:00:04




55-04-70 INC0329899 Geri Larson Software DelDOT -Problem withPage SetupOrientation inPSS - Pendinguser responsefollow up8/5/2019

4 - Low 08/01/201913:32:16

08/15/201909:00:09

55-04-70 INC0331293 Francis LeCates Network DelDOT - AlarmDialer FaultCode at Area 3

4 - Low 08/12/201912:47:14

08/13/201912:14:10

55-04-70 INC0330625 Jamie Kavelak Hardware DelDOT -Unable ToConnect ToNetwork WithLaptop

4 - Low 08/07/201910:35:53

08/10/201914:00:05

55-04-70 INC0333607 Michael Mitchell Network DelDOT - Helpwith DelDOTIntranet

4 - Low 08/28/201916:38:23

08/31/201917:00:07

55-04-70 INC0333889 Stewart Megee Software DelDOT -Unable to Log Into Skype forBusiness

4 - Low 08/30/201909:52:24

09/02/201911:00:09

55-04-70 INC0332234 ChristopherGore

Software DOT - Unable toOpen EgressSwitch Email

4 - Low 08/20/201909:50:41

08/30/201912:00:08

55-04-70 INC0333881 MatthewGardner


4 - Low 08/30/201910:43:38

55-04-70 INC0333823 RyanKendzierski

Hardware DelDOT - Useris having anissue with emailon his IPhone 7 -his emails arenot showing up

4 - Low 08/29/201912:12:37

55-04-70 INC0331835 Jamie Kavelak Hardware DOT - MonitorsAre NotDisplaying

4 - Low 08/15/201912:10:07

08/18/201915:00:05

55-04-70 INC0330524 Cynthia Davis Software DelDOT - SSOIssue

4 - Low 08/06/201913:32:12

08/07/201915:40:48

55-04-70 INC0332009 Michael Lewis Hardware DOT - EmailRejected bySORBS

4 - Low 08/16/201914:41:55

08/22/201912:00:04

55-04-70 INC0329877 Michael Huff Software DelDOT - EmailError

4 - Low 08/01/201911:11:24

08/05/201915:00:07

55-04-70 INC0333500 Laurel Roberts Software DOT - Unable toAccess LeaveBalance System

4 - Low 08/28/201912:32:30

08/31/201913:00:08

55-04-70 INC0332225 MatthewPalsgrove

Software DOT - Unable toOpen .heic File

4 - Low 08/20/201908:37:31

08/23/201912:00:09

55-04-70 INC0332856 Edward Savin Hardware DOT - ErrorMessage -Printer 49.4C06Service Error,Will Not Print

4 - Low 08/23/201911:39:56

08/30/201908:00:10

55-04-70 INC0330164 James Herbert Hardware DelDOT -Unable To Print

4 - Low 08/05/201909:03:23

08/06/201914:46:50

55-04-70 INC0329856 Michael Huff Network DelDOT -Unable to SendMultiple Photosvia Email -Pending 9/9

4 - Low 08/01/201910:11:09




55-04-70 INC0330200 Jamison Carver Hardware DOT - PrintersNot Visible onLaptop

4 - Low 08/05/201909:05:41

08/09/201917:00:11

55-04-70 INC0331539 Taylor King Software DOT - Unable toReachdeldot.govWebsites

4 - Low 08/14/201907:56:21

08/14/201914:55:23

55-04-70 INC0329972 ChristopherAnderson

Software DelDOT -Cannot AccessLearning Center

4 - Low 08/02/201907:30:01

08/30/201915:00:06

55-04-70 INC0333650 Deirdre Wallace Software DelDOT -Maximo ChangeRequest Issue

4 - Low 08/29/201908:57:36

09/07/201910:00:06

55-04-70 INC0333887 Sara Esposito Software DOT - Windows10 UpgradeFailed

4 - Low 08/30/201910:49:32

09/07/201908:00:07

55-04-70 INC0330223 Michael Hauske Software DelDOT -Outlook PST FilePassword

4 - Low 08/05/201910:35:47

08/08/201916:00:07

55-04-70 INC0330008 Seth Mogle Software DelDOT -Unable To SeeFolder OnNetwork Drive

4 - Low 08/02/201909:26:22

08/08/201910:00:09

55-04-70 INC0333322 DannaSammons

Hardware DelDOT - BadImage ErrorAfter Upgrade.This PC is nowvacant so I willget to it when Ican.

4 - Low 08/27/201913:56:54

09/09/201912:00:06

55-04-70 INC0333704 Douglas MarkerJR

Hardware DelDOT - Useris unable to loginto his IPad - itdefaulted backto the originalsetup

4 - Low 08/29/201910:20:11

55-04-70 INC0333899 Kenneth Hudson Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201910:58:37

09/05/201907:42:01

55-04-70 INC0331138 Joseph Cassidy Hardware DelDOT - PCFan Very Loud

4 - Low 08/12/201906:49:24

08/17/201910:00:07

55-04-70 INC0333251 Frank Pepper Software DelDOT -Outlook FreezesWhenForwardingEmails

4 - Low 08/27/201910:34:25

08/30/201911:00:06

55-04-70 INC0331607 Paul Apostolina Software DOT - AdobeFroze PCStoppedResponding

4 - Low 08/14/201910:09:06

08/14/201910:31:51

55-04-70 INC0330416 LeslieHernandez

Hardware DOT - PrinterIssue -IntermittentlyJams

4 - Low 08/06/201909:29:17

08/10/201914:00:05

55-04-70 INC0333170 Francis LeCates Network DelDOT - FireAlarm Trouble atAdmin Building

4 - Low 08/27/201907:52:47

08/30/201907:12:44

55-04-70 INC0333919 Stewart Megee Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201911:32:52

09/05/201908:00:04




55-04-70 INC0332340 Teresa Stoakley Hardware DOT - Unable toAccess LeaveBalances Nobackend serveravailable

4 - Low 08/20/201914:26:00

08/23/201916:00:12

55-04-70 INC0330946 ChristopherGore

Software DelDOT -MaintenanceRequest -System HasStopped Theability to DeleteStages in theWorkflow

4 - Low 08/08/201916:44:36

55-04-70 INC0331345 Kevin West JR Hardware DOT - MonitorFlickering

4 - Low 08/13/201908:00:51

08/22/201907:02:15

55-04-70 INC0333913 Deborah Cox Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201911:20:48

09/06/201912:00:07

55-04-70 INC0332124 James Argo Software DOT - OutlookKeeps Asking forPassword

4 - Low 08/19/201911:18:41

08/22/201914:00:01

55-04-70 INC0332770 Lauren White Software DOT - Unable toPrint to Printer

4 - Low 08/23/201907:23:42

08/26/201913:00:08

55-04-70 INC0332115 Evelyn Rivera Hardware DelDOT - NorthDistrictChapman YardCopier/FaxError, NotWorking

4 - Low 08/19/201910:32:09

08/22/201914:00:02

55-04-70 INC0329922 Matthew Gibson Software DOT - ErrorMessage

4 - Low 08/01/201914:29:55

08/10/201909:00:02

55-04-70 INC0331336 Elwood Wooters Software DOT - Unable toUse Internet onTablet

4 - Low 08/13/201906:52:09

08/30/201907:12:07

55-04-70 INC0333816 Skip Sanders Software DelDOT - AppleIPADConnectivityErrors 9/9

4 - Low 08/29/201916:51:39

55-04-70 INC0332975 Donald Dutton Hardware DOT - PC WillNot Boot

4 - Low 08/26/201908:46:55

55-04-70 INC0330515 George HutnyanJR

Software DelDOT -Unable to LogOn To FreightWebsite

4 - Low 08/06/201911:27:55

08/10/201910:00:05

55-04-70 INC0330581 StewartDouglass

Software DOT - Unable toPrint FromMaximo After PCUpgraded

4 - Low 08/07/201908:02:55

08/10/201910:00:06

55-04-70 INC0333396 Stewart Megee Network DOT - Data PortNot Working inGeorgetownAdmin Building

4 - Low 08/28/201908:06:14

09/07/201913:00:04

55-04-70 INC0332681 Timothy Phillips Software DelDOT - Y:Drive FolderBlank - Unableto View Files

4 - Low 08/22/201910:32:34

08/26/201916:00:10

55-04-70 INC0333429 Shalamar Brown Hardware DelDOT -Computer WillNot Exit SleepMode

4 - Low 08/28/201909:50:12

08/31/201911:00:08




55-04-70 INC0331039 Taylor King Software DelDOT -T201709504Contingency

4 - Low 08/09/201911:33:15

08/19/201918:00:07

55-04-70 INC0330220 Jamison Carver Software DelDOT -Unable To GetTo M5

4 - Low 08/05/201910:16:08

08/05/201910:40:06

55-04-70 INC0333901 JosephMcGrann

Software DOT - Windows10 UpgradeFailed

4 - Low 08/30/201911:01:24

55-04-70 INC0333900 CarltonDickerson


4 - Low 08/30/201911:00:14

55-04-70 INC0331123 Victor Sweatt JR Software DelDOT -ChromePrompting forAdminCredentials

4 - Low 08/10/201914:40:35

08/13/201918:00:02

55-04-70 INC0331716 Tracy Friday Software DelDOT - UDrive Missing

4 - Low 08/14/201915:11:10

08/20/201907:37:16

55-04-70 INC0333458 Ann Todd Hardware DOT - Unable toUse Copier

4 - Low 08/28/201910:37:22

09/07/201913:00:03

55-04-70 INC0333909 Carolyn Agnew Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201911:17:09

09/06/201909:00:10

55-04-70 INC0333950 Deirdre Wallace Software DelDOT -Cognos Report -LocationNumber withCostsAssociated

4 - Low 08/30/201911:52:40

09/02/201914:00:10

55-04-70 INC0333166 Danna Belshaw Software DelDOT - ErrorBootingWindows -waiting forDanna to contactme when she'savailable.

4 - Low 08/27/201906:39:03

08/28/201911:58:26

55-04-70 INC0331946 Jeffrey VanHorn Hardware DOT - MSSurface notUpdating

4 - Low 08/16/201909:39:52

08/22/201909:00:03

55-04-70 INC0333395 CynthiaWarrington

Software DelDOT -Cannot AccessDropboxPayment Site

4 - Low 08/28/201907:49:33

08/31/201910:00:08

55-04-70 INC0333906 Philip Hall Software DOT - Windows10 Upgrade FailPending new PCshipments

4 - Low 08/30/201911:04:27

55-04-70 INC0331851 Billy Keen JR Hardware DOT - iPadScreenShattered -Follow up 9/23(Waiting onRITM0374014)

4 - Low 08/15/201913:30:15

55-04-70 INC0332409 Eric Disharoon Software DOT - OutlookContinuouslyFreezing

4 - Low 08/21/201906:50:14

08/24/201908:00:03

55-04-70 INC0330913 Joseph Cassidy Software DOT - M5Server Error

4 - Low 08/08/201915:04:43

08/11/201918:00:07

55-04-70 INC0333882 RaymondBrittingham

Software DOT - Windows10 UpgradeFailed

4 - Low 08/30/201910:45:51

09/08/201909:00:04




55-04-70 INC0331913 Charles McLeodIII

Hardware Deldot -Webpage NotLoading

4 - Low 08/15/201921:24:11

08/22/201910:00:04

55-04-70 INC0333009 Sara Esposito Software DOT - ComputerNot Waking Up

4 - Low 08/26/201909:33:13

08/30/201912:00:05

55-04-70 INC0333411 Darlene Bennett Hardware DOT - SecondMonitor Goes toPower Save

4 - Low 08/28/201908:44:04

09/07/201914:00:03

55-04-70 INC0333914 Martin Adams Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201911:25:26

09/09/201910:00:08

55-04-70 INC0333583 Taylor King Software DelDOT -Trouble OpeningOutlook

4 - Low 08/28/201915:40:07

09/02/201917:00:09

55-04-70 INC0333894 Heidi Oxley Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201910:54:13

55-04-70 INC0333303 Pamela Lord Software DOT - ErrorMessage AfterWindows 10Update

4 - Low 08/27/201912:56:17

❖ Department: DelDOT-Office of the Secretary-Community Relations (5)

55-01-03 INC0332679 Charles Freel Hardware DelDOT -ComputerThrows RearFan Failure Erroron Boot

4 - Low 08/22/201910:32:56

08/26/201915:00:07

55-01-03 INC0330362 Louise Holt Hardware DelDOT - CellPhone GotErased

4 - Low 08/05/201916:35:59

08/09/201908:00:05

55-01-03 INC0330949 Laurie Yanacek Software DelDOT -ONBASESoftware NotPicking UpDocuments fromPaper StreamCapture

4 - Low 08/08/201917:13:24

08/18/201914:00:11

55-01-03 INC0330542 Laurie Yanacek Software DelDOT -Unable toAccess LeaveBalance

4 - Low 08/06/201915:04:25

08/09/201916:00:08

55-01-03 INC0331928 Shelley Koon Software DelDOT -Cannot OpenMaximo onMacintoshDesktop

4 - Low 08/16/201908:40:12

❖ Department: DelDOT-Office of the Secretary-Finance (22)

55-01-02 INC0331803 Bonnie Backus Software DOT - Unable toSearch inOutlook

4 - Low 08/15/201910:26:59

08/16/201913:54:06

55-01-02 INC0331183 PatriciaCartagena-Santiago

Software DOT - OpenedSuspect Email

4 - Low 08/12/201909:23:11

08/15/201911:00:01

55-01-02 INC0331698 RosemaryNorman

Software DelDOT - LeaveBalanceSubmittal &Approval NotReceived

4 - Low 08/14/201914:46:30

08/18/201910:00:07


Software DOT - MaximoErroring whenOrderingSupplies

4 - Low 08/08/201910:09:48

08/08/201913:52:11




55-01-02 INC0332923 James Hoagland Hardware DOT - Laptopwill not AcceptNew Password

4 - Low 08/23/201914:23:08

08/26/201916:00:09

55-01-02 INC0333709 Kelvin Davis Hardware DelDOT -Computer WillNot Boot 8/30

4 - Low 08/29/201911:15:21

09/02/201914:00:11

55-01-02 INC0332204 Nancy Chen Software DelDOT - NotAble To MoveLine

4 - Low 08/19/201916:16:03

08/30/201910:00:05

55-01-02 INC0330924 Kavita Kumar Software DelDOT - ErrorWhen Scanning

4 - Low 08/08/201915:34:41

08/16/201911:00:07

55-01-02 INC0331948 Crystal Kemp Software DelDOT - Userhas error whenscanning checks

4 - Low 08/16/201909:12:21

08/19/201910:00:02

55-01-02 INC0333270 Kelvin Davis Hardware DelDOT -Computer NotBooting - ASAP

4 - Low 08/27/201911:23:16

08/31/201914:00:02

55-01-02 INC0331013 Bonnie Backus Software DelDOT - SpendAnalysisCalculatingIncorrectly

4 - Low 08/09/201909:27:48

08/30/201916:00:07

55-01-02 INC0333023 Amanda Giuttari Software DOT - EmailsNot Sending orReceiving

4 - Low 08/26/201910:24:50

08/29/201911:00:05

55-01-02 INC0330180 James Hoagland Hardware DOT - DoverAdmin LewisRoom - NoPower onMonitors

4 - Low 08/05/201909:34:50

08/09/201908:00:06

55-01-02 INC0332812 Dawn Haw-Young

Software DelDOT -Receiving ANAT086 On TheMainframe

4 - Low 08/23/201910:05:20

08/26/201913:00:07


Hardware DelDOT - FaxNot Sending orReceiving

4 - Low 08/22/201909:34:27

08/30/201915:00:06

55-01-02 INC0331856 Crystal Kemp Software DelDOT -Remote DepositSecurity SettingsError

4 - Low 08/15/201913:53:57

08/19/201910:00:03

55-01-02 INC0330762 Dawn Haw-Young

Software DelDOT -Unable toConnect toMainframe -closing 8/22 - noresponse

4 - Low 08/08/201908:18:23

08/23/201908:02:43

55-01-02 INC0331800 Mary Harrington Software DOT - ErrorMessage -BonfirePermissionIssue

4 - Low 08/15/201910:40:36

08/18/201915:00:07

55-01-02 INC0330810 AmandaSkowronski

Software DelDOT - FMIS5 Login Error

4 - Low 08/08/201910:01:54

08/08/201910:30:57

55-01-02 INC0331441 Micheale Smith Software DelDOT -FACTS AllowedUnallotment ForMore ThanAllotted Amount

4 - Low 08/13/201911:47:26

08/23/201912:00:07

55-01-02 INC0332190 Tamara Lang Software DelDOT - TifiaBillingDiscrepancies

4 - Low 08/19/201915:05:10

08/30/201910:00:06




55-01-02 INC0333821 Danielle Watson Software DOT - AccountContinuouslyLocking

4 - Low 08/30/201906:57:54

09/02/201908:00:08

❖ Department: DelDOT-Office of the Secretary-Office Of The Secretary (7)

55-01-01 INC0331537 Kristin Schaap Software DOT - Unable toReachdeldot.govWebsites

4 - Low 08/14/201907:19:42

08/16/201913:45:59

55-01-01 INC0330998 Alison Pedigo Software DelDOT - Useris having anissue with Word- Getting blackscreen

4 - Low 08/09/201909:24:06

08/12/201910:00:07

55-01-01 INC0330311 Ann Cordo Software DelDOT -OutlookPrompting ForCredentials

4 - Low 08/05/201914:10:33

08/05/201914:19:47

55-01-01 INC0331322 Brad Eaby Software DelDOT -Voicemail SpeedDial Incorrect

4 - Low 08/12/201916:34:18

08/23/201914:00:06

55-01-01 INC0331087 Shanita Hall Software DelDOT - AnnieCordo's AccountKept Locking

4 - Low 08/09/201913:46:07

08/16/201917:00:02

55-01-01 INC0333405 Alison Pedigo Software DelDOT - PPTCrashes WhenAttempting toView Estimate

4 - Low 08/28/201908:46:30

09/06/201914:00:06

55-01-01 INC0331697 Lesley Devine Hardware DOT - MonitorNot Working

4 - Low 08/14/201914:46:41

08/18/201909:00:04

❖ Department: DelDOT-Planning (17)

55-03-01 INC0333146 ThomasBrockenbroughJr

Hardware DelDOT -Keyboard NotWorking

4 - Low 08/26/201915:37:07

08/26/201916:31:24

55-03-01 INC0330415 JohnAndrescavage

Hardware DelDOT -Unable To Print

4 - Low 08/06/201909:19:10

08/12/201912:00:06


Hardware DelDOT -ConferenceRoom WallScreen Will NotDisplayConference at1pm

4 - Low 08/29/201910:39:40

08/29/201911:58:53

55-03-01 INC0331210 Maria Andaya Software DOT - BlueRevu In ViewMode Issue

4 - Low 08/12/201910:51:11

08/13/201911:19:47

55-03-01 INC0332687 Helen Kendall Hardware DOT - ErrorMessage -Monitor Issue

4 - Low 08/22/201911:00:42

08/25/201916:00:03

55-03-01 INC0332937 Amanda Belford Hardware DOT - DriverIssue inTownsend Conf.Rm

4 - Low 08/23/201916:40:35

08/29/201913:00:01


Hardware DOT - DesktopIssues withMouse andKeyboard

4 - Low 08/28/201914:19:55

08/31/201916:00:01

55-03-01 INC0330915 Loretta Way Software DOT - ErrorMessage -laptop will notturn on

4 - Low 08/08/201915:10:13

08/13/201915:01:39




55-03-01 INC0332849 Loretta Way Hardware DelDOT - Dymo450 Not Printing

4 - Low 08/23/201911:00:58

08/26/201912:00:08

55-03-01 INC0333888 Sireen Muhtaseb Software DelDOT -Windows 10Upgrade Failed

4 - Low 08/30/201910:50:41


Hardware DelDOT - MouseStops WorkingFrequently

4 - Low 08/26/201909:31:08

08/29/201911:00:03


Hardware DelDOT -Unable To Print

4 - Low 08/06/201911:01:37

08/09/201912:00:04

55-03-01 INC0332323 Renay Walls Hardware DelDOT -ContinuingComputer Issues

4 - Low 08/20/201913:03:07

55-03-01 INC0329989 Renay Walls Hardware DOT - ComputerUnresponsive/Freezing

4 - Low 08/02/201909:06:06

08/19/201915:00:03

55-03-01 INC0330752 Aaron Bell Hardware DelDOT - PrinterIssue DOT0505

4 - Low 08/08/201907:46:47

08/11/201912:00:06

55-03-01 INC0330142 Aaron Bell Hardware DOT - PrinterIssue

4 - Low 08/05/201908:35:40

08/29/201914:28:57

55-03-01 INC0332121 Claudy Joinville Hardware DOT - IssuesRunning Scriptsin CUBE

4 - Low 08/19/201910:57:13

08/27/201915:38:50

❖ Department: DelDOT-Technology and Innovation (19)

55-02-01 INC0329819 David Gray Hardware DelDOT -DEMA/TMCPower Outage -On BackupGenerators

2 - High 08/01/201908:22:28

08/04/201911:00:07

55-02-01 INC0332600 Dan Akeme Network DelDOT -Proactive - DOT-Rt-30-TrafficCam isdown

3 - Medium 08/22/201900:27:12

08/25/201918:00:06

55-02-01 INC0331969 AlavudeenAbdulsamath

Software DTI -PR_FACTS_LOAD_PROJ_LOCFAILED

4 - Low 08/16/201910:40:48

08/25/201910:00:04

55-02-01 INC0333585 Faith SanDiego Network DelDOT -Firewall RequestNot Completed

4 - Low 08/28/201915:44:02

09/02/201910:00:05

55-02-01 INC0331914 Anand Kirti Software DelDOT - ServerProxy Issue

4 - Low 08/15/201921:47:21

08/26/201909:00:03

55-02-01 INC0333747 Anand Kirti Software DelDOT -Repeated SlowSystemPerformanceOver VPN(INC0325625)

4 - Low 08/29/201912:49:15

55-02-01 INC0330299 Daryl Harris Hardware DelDOT -Cracked LaptopScreen -Pending8/29

4 - Low 08/05/201913:40:24

09/01/201914:00:07

55-02-01 INC0333150 Haritha Kotturi Hardware DelDOT - Useris havingconnectivityissues withvirtual machine

4 - Low 08/26/201916:00:10

08/30/201910:00:04




55-02-01 INC0331069 Venkata Patlolla Software DelDOT - T&ITeam LostAccess to T&IFolder

4 - Low 08/09/201913:27:33

08/15/201910:00:09

55-02-01 INC0333127 Venkata Patlolla Hardware DOT - Unable toSign into LaptopLost DomainTrustRelationship

4 - Low 08/26/201914:13:19

08/29/201916:00:06

55-02-01 INC0331020 Joel Villamor Hardware DelDOT -Computer HangsUp When HostExplorer ErrorAppears

4 - Low 08/09/201910:27:37

08/17/201913:00:01

55-02-01 INC0333943 Theresa VanderSchel

Software DelDOT - DMV -Inspection Lanesare notCommunicatingwith Mainframe

4 - Low 08/30/201911:27:15

09/02/201914:00:11

55-02-01 INC0331729 AlavudeenAbdulsamath

Software DTI - PlantationRoadImprovements,RobinsonvilleRoad to US 9

4 - Low 08/14/201917:16:26

08/19/201908:00:07

55-02-01 INC0330956 RonaldGalbreath

Network DelDOT - NVRCamera atDover AdminBuilding hasWrong Gateway

4 - Low 08/09/201907:43:44

08/09/201913:55:27

55-02-01 INC0330955 Anand Kirti Software DelDOT - Issuegetting responsefrom FirstMaptest server**ASAP**

4 - Low 08/08/201922:47:16

08/12/201911:00:03

55-02-01 INC0332591 KrishnaInabathini

Hardware DOT -TST2ACOGNOSServer Issue

4 - Low 08/21/201916:58:25

08/29/201917:00:13

55-02-01 INC0332112 Floyd KingsleyIII

Hardware DelDOT - PCWill Not Boot

4 - Low 08/19/201910:25:29

08/25/201914:00:10

55-02-01 INC0332213 RonaldGalbreath

Hardware DelDOT -Unable To LogIn To PC

4 - Low 08/20/201906:43:49

08/23/201912:00:10

55-02-01 INC0333929 Anand Kirti Hardware DelDOT - SlowSystemPerformanceURGENT

4 - Low 08/30/201910:57:18

09/08/201911:00:02

❖ Department: DelDOT-Transportation Solutions-Project Teams (50)

55-08-30 INC0330957 Christopher King Software DelDOT -OutlookFreezing AfterAdobe EditorInstallation

4 - Low 08/09/201907:07:39

08/12/201910:00:04

55-08-30 INC0333454 Jeremy Dutton Hardware DelDOT -Display ScreenFlickering

4 - Low 08/28/201910:33:30

09/07/201911:00:10

55-08-30 INC0333512 Michelle Glackin Software DOT - Unable toAccess EgressPackage

4 - Low 08/28/201913:05:55

08/30/201908:08:00




55-08-30 INC0331248 Daris Parsons Software DelDOT - 504Error Trying toReachSussexCountyGov Websites

4 - Low 08/12/201912:14:06

08/16/201913:00:08

55-08-30 INC0333924 Shante Hastings Software DOT - Windows10 Upgrade FailPending User

4 - Low 08/30/201911:41:53

55-08-30 INC0333939 Buffy Gerald Hardware DelDOT - Useris having anissue withdesktop - screenis all back andwhite - unable toinfo clearly

4 - Low 08/30/201910:04:03

08/30/201913:48:31

55-08-30 INC0332607 CatherineSchwander

Software DelDOT -OutlookFreezing -Pendingcustomer test

4 - Low 08/22/201906:51:34

08/29/201915:00:02

55-08-30 INC0333862 JenniferPinkerton

Network DelDOT - UDrive Will NotStay Mapped

4 - Low 08/30/201909:18:21

09/06/201909:00:09

55-08-30 INC0333412 JenniferPinkerton

Software DOT - Unable toConnect to U:drive

4 - Low 08/28/201908:27:54

08/28/201910:38:41

55-08-30 INC0333004 Michael Beulah Hardware DelDOT - Issueswith SharedDrives on Tablet

4 - Low 08/26/201909:30:10

08/29/201911:00:08

55-08-30 INC0333656 ChristopherPurfield


4 - Low 08/29/201909:29:01

09/01/201911:00:07

55-08-30 INC0330336 ChristopherNacrelli IV

Hardware DelDOT -Computer ErrorLogging In

4 - Low 08/05/201914:58:21

08/08/201916:00:05

55-08-30 INC0333203 Brian Butcher Hardware DelDOT - Useris having anissue withdesktop - will notboot up correctlysince theupgrade

4 - Low 08/27/201908:41:54

09/03/201915:32:31

55-08-30 INC0331006 Ashley Krauss Software DOT - ErrorMessage

4 - Low 08/09/201910:10:49

08/15/201909:00:10

55-08-30 INC0333584 KathrynKressman

Software DOT - HotmixPhone Will NotDIal Voicemail

4 - Low 08/28/201915:30:57

09/01/201910:00:04

55-08-30 INC0330433 Karynn Reed Software DelDOT - IssueWith Camtasia

4 - Low 08/06/201909:48:10

08/10/201911:00:04

55-08-30 INC0331536 Jantzen Burton Software DelDOT -DelDOT WebsiteDown

4 - Low 08/14/201907:30:16

08/17/201910:00:08

55-08-30 INC0331630 Edwin Robles Software DOT - EgressWill Not StayEnabled

4 - Low 08/14/201911:10:49

08/18/201914:00:08

55-08-30 INC0330466 Jamie Pavona Software DelDOT -Google EarthPro Error

4 - Low 08/06/201910:37:41

08/09/201911:00:02

55-08-30 INC0329826 G. Sweeney Jr Software DelDOT -CamtasiaIntermittently NotOpening

4 - Low 08/01/201908:43:52

08/09/201910:00:09




55-08-30 INC0330842 Jeffery Steward Software DelDOT -Unable to OpenPDFs fromOutlook - followup 8/12

4 - Low 08/08/201910:40:37

08/17/201910:00:07

55-08-30 INC0330759 StephenCampanicki

Hardware DelDOT -Monitor at thePrint RoomDying -URGENT

4 - Low 08/08/201908:14:55

08/11/201910:00:05

55-08-30 INC0333185 CharlesFerguson III

Hardware DelDOT - User'scomputer will notboot up sincethe upgrade onFriday - Keepsgetting theStartup Repairmessage

4 - Low 08/27/201908:31:15

08/28/201909:33:32

55-08-30 INC0332874 RebeccaPatchett

Hardware DOT -ConferenceRoom PC IssuesSkype, Outlook,Webinars

4 - Low 08/23/201911:03:24

09/06/201917:00:08

55-08-30 INC0331679 John Gaines Software DOT - Unable toOpen Trns*port

4 - Low 08/14/201913:57:04

08/18/201915:00:05

55-08-30 INC0333744 John Gaines Hardware DOT - MonitorWill Not DisplayAfter PC Fell

4 - Low 08/29/201912:58:35

09/01/201916:00:06

55-08-30 INC0331966 Jantzen Burton Software DelDOT - LowStorage Warningfrom PC

4 - Low 08/16/201911:01:14

08/19/201914:00:10

55-08-30 INC0333869 Anna Smith Software DelDOT -Cannot OpenLinks in Outlook

4 - Low 08/30/201910:06:19

09/02/201911:00:09

55-08-30 INC0330522 Eric Yoder Software DelDOT -New/ReplyEmail CausingOutlook to Crash

4 - Low 08/06/201913:42:50

08/09/201915:00:09

55-08-30 INC0333820 Craig Blowers Software DOT - ErrorMessage

4 - Low 08/30/201906:54:23

09/06/201917:00:09

55-08-30 INC0331652 Vincent Ruff Hardware DOT - IPAD NotAuthenicating

4 - Low 08/14/201912:52:42

08/17/201913:00:02

55-08-30 INC0332695 Jamie Pavona Hardware DelDOT -NetworkConnectionIssues WhenNot on StateWiFI

4 - Low 08/22/201911:08:09

09/09/201910:00:06

55-08-30 INC0330923 Ashley Krauss Software DelDOT -ApplicationInstall Error -Pending userresponse willfollow up 8/14

4 - Low 08/08/201911:25:08

08/19/201912:47:24

55-08-30 INC0330579 Jason Hastings Hardware DOT - LaptopNot Charging

4 - Low 08/07/201907:52:44

08/07/201909:47:05

55-08-30 INC0333115 Sasmit Bhayde Software DelDOT -OutlookCrashing

4 - Low 08/26/201913:26:59

08/29/201914:00:10

55-08-30 INC0330961 ShaunArmstrong

Software DOT - WindowsMobile DeviceNot Working

4 - Low 08/09/201908:16:26

08/17/201910:00:04




55-08-30 INC0331340 Michael Beulah Software DOT - Unable toPrint to Plotter

4 - Low 08/13/201907:48:06

08/14/201910:49:55

55-08-30 INC0331002 Michelle Glackin Software DelDOT - IssuesPrinting FromSite

4 - Low 08/09/201909:35:01

08/12/201913:01:10

55-08-30 INC0329807 Bruce Caballero Software DelDOT - Time& Labor PageDisplayingHyroglifics

4 - Low 08/01/201907:34:30

08/04/201910:00:06

55-08-30 INC0331742 David Kleinot Software DOT - Unable toMake GoogleChrome DefaultBrowser

4 - Low 08/15/201907:28:01

08/18/201915:00:08

55-08-30 INC0330254 Diane Gunn Hardware DOT - ComputerWont Turn On

4 - Low 08/05/201911:50:59

08/08/201915:00:05

55-08-30 INC0332074 David Kleinot Software DelDOT -BluebeamStudio iPad App

4 - Low 08/19/201909:04:59

08/23/201909:00:02

55-08-30 INC0330667 Monroe Hite III Software DOT - Unable toStart OutlookApplication

4 - Low 08/07/201912:41:39

08/10/201913:00:04

55-08-30 INC0330032 William Likens Hardware Del-DOT -issues withnumber pad -(received,pending user)

4 - Low 08/02/201911:11:32

08/22/201910:20:41

55-08-30 INC0333266 ShaunArmstrong

Software DelDOT - ErrorMessage inCarlson Xports -pending userresponse willfollow up9/5/2019

4 - Low 08/27/201911:19:28

09/03/201914:04:53

55-08-30 INC0333192 Paul Bonsignore Software DelDOT -Computer BootError AfterWindows 10Upgrade

4 - Low 08/27/201908:47:04

08/31/201915:00:11

55-08-30 INC0330742 Patricia Davis Hardware DelDOT - OnBase ScannerIssue

4 - Low 08/07/201917:31:01

08/25/201911:00:03

55-08-30 INC0333896 Brian Butcher Software DOT - Windows10 Upgrade Fail

4 - Low 08/30/201910:57:09

55-08-30 INC0331059 Michelle Glackin Software DelDOT - ErrorConnecting toCourt Connect

4 - Low 08/09/201912:51:58

08/09/201913:37:09

55-08-30 INC0332088 Jonathan Tice Hardware DelDOT - Thesecuritydatabase on theserver does nothave a computeraccount for thisworkstation trustrelationship

4 - Low 08/19/201909:50:55

08/19/201910:09:32

❖ Department: DelDOT-Transportation Solutions-Traffic (22)

55-08-40 INC0331534 Jeffrey Kohel Software DOT - Unable toReachdeldot.govWebsites**PUBLICIMPACT**

2 - High 08/14/201907:05:18

08/16/201909:05:52




55-08-40 INC0331048 Devon Stover Software DelDOT/TMC -Delaware RoadInventoryMaintenanceResponsibilityNot PopulatingColors

3 - Medium 08/09/201911:47:43

08/12/201913:00:04

55-08-40 INC0330000 Lei XU Software DOT - ErrorMessage

4 - Low 08/02/201909:44:53

08/05/201911:00:03

55-08-40 INC0330284 Erin Remus Software DelDOT -Cannot AccessTimesheets onSSO

4 - Low 08/05/201912:53:08

08/08/201914:00:13

55-08-40 INC0332044 William Smart Software DelDOT - LeaveBalanceRequest NotReceived

4 - Low 08/19/201907:56:03

08/22/201910:00:00

55-08-40 INC0332791 Lara Brown Software DOT - ErrorMessage

4 - Low 08/23/201909:39:32

08/26/201911:00:03

55-08-40 INC0331541 Aaron Hunt Software DOT - PC BootUp Issues

4 - Low 08/14/201908:01:35

08/19/201909:00:05

55-08-40 INC0330586 Jack Hardy Hardware DOT - PlotterNot Printing

4 - Low 08/07/201908:14:01

08/17/201911:00:04

55-08-40 INC0333105 Lei XU Hardware DOT - ErrorMessage

4 - Low 08/26/201913:15:36

09/06/201916:00:03

55-08-40 INC0330035 Patrick Ryan Software DelDOT -Unable To EnterTime

4 - Low 08/02/201911:21:46

08/09/201910:54:38

55-08-40 INC0330245 Donald Purdy II Software DOT - Emailsnot comingThrough

4 - Low 08/05/201911:39:45

08/08/201914:00:11

55-08-40 INC0333269 Jacob Kulhanek Hardware DelDOT -Computer BlueScreen Issue-pendingperformed Dellupdate andinstalled newbios and othersDTI monitoring

4 - Low 08/27/201911:15:15

09/02/201910:00:05

55-08-40 INC0332570 Donald Weber Hardware DelDOT -Computer FanIssue

4 - Low 08/21/201915:38:30

08/30/201914:00:07

55-08-40 INC0330289 ChristopherRyan

Software DelDOT -Unable to Loginto LeaveBalance

4 - Low 08/05/201913:16:57

08/08/201914:00:12

55-08-40 INC0330827 Ashley Murphy Software DelDOT -Cannot AccessFolder on GDrive **ASAP**

4 - Low 08/08/201910:36:02

08/12/201909:53:56

55-08-40 INC0333789 Belkis Cuevas Software DelDOT -FlexDesignProgram Missingfrom NewComputer

4 - Low 08/29/201915:00:37

09/07/201911:00:08

55-08-40 INC0330080 Lara Brown Network DelDOT - PhoneNot Working

4 - Low 08/02/201914:06:47

08/05/201914:34:48




55-08-40 INC0330506 Amanda Davis Software DOT - OnBasePaperStreamCapture WrongScreen

4 - Low 08/06/201912:16:06

08/11/201910:00:05

55-08-40 INC0333624 Donald Weber Software DOT - O365Upgrade Failed**ASAP**

4 - Low 08/29/201906:53:59

09/07/201909:00:01

55-08-40 INC0330864 Ashley Murphy Software DelDOT - PSSIcon missing

4 - Low 08/08/201911:23:44

08/11/201915:00:00

55-08-40 INC0332212 Patrick Ryan Software DelDOT -Unable To LogIn To LeaveBalances

4 - Low 08/20/201906:49:01

08/23/201908:00:01

55-08-40 INC0333759 Brian Motyl Software DOT - Unable toUse TVs atGeorgetownConferenceRoom **ASAP**

4 - Low 08/29/201913:57:09

09/06/201917:00:12

❖ Department: Department of Transportation (5)

55-00-00 INC0329851 Lillian Turner Software DelDOT -CalendarBookings areNot Visible toOtherEmployees

4 - Low 08/01/201909:29:15

08/08/201915:00:01

55-00-00 INC0332029 Tirus Brown Software DelDOT - ServerFails to ReachRequired URL

4 - Low 08/16/201916:09:01

08/24/201911:00:02

55-00-00 INC0332677 Sriraj Panicker Software DelDOT -DNS/FQDNconfiguration forweb server172.31.74.58

4 - Low 08/22/201908:46:57

08/25/201914:00:11

55-00-00 INC0332828 Sriraj Panicker Hardware DelDOT -Dotwsdmvmodt01 NotResponding

4 - Low 08/23/201910:26:44

08/26/201912:00:11

55-00-00 INC0330420 CharlotteCoverdale

Hardware DelDOT/DART -Mouse StopsWorking

4 - Low 08/06/201909:19:26

08/09/201910:00:10

