Denver, CO · n-r-c.com • 303-444-7863 icma.org • 800-745-8780 Denver, CO ... Summary The National Citizen Survey™ (The NCS™) is a collaborative effort between National Research

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Denver, CO Comparisons by Demographic Subgroups

2014

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Summary The National Citizen Survey™ (The NCS™) is a collaborative effort between National Research Center, Inc. (NRC) and the International City/County Management Association (ICMA). The survey and its administration are standardized to assure high quality research methods and directly comparable results across The NCS communities. This report discusses differences in opinion of survey respondents by annual household income, race, age and sex.

Responses in the following tables show only the proportion of respondents giving a certain answer; for example, the percent of respondents who rated the quality of life as “excellent” or “good,” or the percent of respondents who attended a public meeting more than once a month. ANOVA and chi-square tests of significance were applied to these comparisons of survey questions. A “p-value” of 0.05 or less indicates that there is less than a 5% probability that differences observed between subgroups are due to chance; or in other words, a greater than 95% probability that the differences observed are “real.” Where differences were statistically significant, they have been shaded grey.

The margin of error for this report is generally no greater than plus or minus three percentage points around any given percent reported for the entire sample (828 completed surveys). For subgroups of responses, the margin of error increases because the sample size for the subgroup is smaller. For subgroups of approximately 100 respondents, the margin of error is plus or minus 10 percentage points.

Notable differences between demographic subgroups included the following:

Respondents with the highest income ($100,000 or more) rated the general Community Characteristics higher than respondents who make less, with the exception of ratings for Denver as a place to raise children and the overall appearance of Denver. Female respondents tended to rate their neighborhood as a place to live, Denver as a place to retire, and the overall appearance of Denver higher than male respondents. The ratings for overall quality of life were highest among the 18-34 year olds, with ratings dropping at each increase in age group.

Respondents over the age of 55 or those who make less than $25,000 per year feel the least amount of overall safety in Denver. These two groups also feel the least safe in Denver's downtown/commercial area during the day. Respondents who make $25,000 or more feel equally safe in their respective neighborhoods; respondents who make less than $25,000 don’t feel as safe in their neighborhood as the other respondents.

Ratings within Governance for the value of services for the taxes paid to Denver, the overall direction that Denver is taking and generally acting in the best interest of the community were highest among respondents who make between $50,000 and $99,999 a year, who are white and who are within 18 and 34 years of age. White respondents and respondents who make between $50,000 and $99,999 a year are among those who are most satisfied with fire services. Respondents who are not white and those who are 55 years of age or older are the least satisfied with animal control.

When rating Recreation and Wellness within Governance, respondents whose yearly income is between $50,000 and $99,999 and white respondents gave the highest ratings of satisfaction for recreation centers or facilities and their recreation programs or classes. White respondents and respondents who make $100,000 or more a year gave the highest satisfaction ratings for City parks and health services.

When rating Denver’s sense of community, respondents who make less than $25,0000 yearly, who are not white, who are female and residents who are 55 years of age or older each provided the highest ratings among other respondents in their subgroup.

The higher the annual household income, the more likely a household was to use the web, mobile application, or e-mail to conduction financial transactions with the city. Those who make less than $25,000 a year and who are not white were least likely to conduct financial transactions via the web or e-mail and were most likely to conduct in-person financial transactions with the city.

The National Citizen Survey™

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Table 1: Community Characteristics - General

Percent rating positively (e.g., excellent/good)

Annual household income Race Age Sex

Overall Less than $25,000

$25,000 to $49,999

$50,000 to $99,999

$100,000 or more White

Not white

18-34

35-54 55+ Female Male

The overall quality of life in Denver 73% 85% 91% 94% 89% 83% 90% 88% 82% 88% 87% 87%

Overall image or reputation of Denver 71% 83% 81% 86% 82% 77% 83% 79% 79% 80% 81% 80%

Denver as a place to live 83% 89% 92% 95% 93% 82% 90% 93% 87% 89% 91% 90%

Your neighborhood as a place to live 65% 71% 87% 91% 82% 72% 81% 81% 78% 83% 77% 80%

Denver as a place to raise children 65% 79% 85% 73% 77% 75% 78% 77% 74% 77% 76% 76%

Denver as a place to retire 66% 66% 61% 64% 64% 67% 59% 66% 69% 70% 60% 64%

Overall appearance of Denver 72% 84% 85% 76% 80% 80% 84% 78% 76% 83% 77% 80%

Table 2: Community Characteristics - Safety

Percent rating positively (e.g., excellent/good, very/somewhat safe)



$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Overall feeling of safety in Denver 58% 72% 84% 72% 74% 68% 78% 73% 64% 71% 74% 73%

In your neighborhood during the day 78% 93% 93% 93% 91% 86% 92% 89% 87% 89% 90% 90%

In Denver's downtown/commercial area during the day 67% 83% 83% 80% 81% 73% 82% 82% 72% 79% 79% 79%

Table 3: Community Characteristics - Mobility




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Overall ease of getting to the places you usually have to visit 63% 57% 64% 54% 57% 68% 58% 58% 66% 57% 63% 60%

Ease of public parking 22% 31% 32% 43% 33% 33% 31% 40% 28% 32% 34% 33%

Ease of travel by car in Denver 46% 42% 51% 39% 45% 46% 43% 48% 44% 47% 43% 45%

Ease of travel by public transportation in Denver 53% 51% 54% 39% 47% 56% 47% 52% 52% 47% 52% 50%

Ease of travel by bicycle in Denver 59% 62% 72% 64% 68% 55% 72% 64% 53% 61% 68% 65%

Ease of walking in Denver 65% 67% 75% 76% 73% 67% 74% 73% 67% 66% 77% 71%

Availability of paths and walking trails 73% 73% 82% 70% 74% 76% 78% 75% 69% 71% 79% 75%

Table 4: Community Characteristics - Natural Environment




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Quality of overall natural environment in Denver 64% 81% 84% 81% 81% 75% 85% 75% 76% 82% 77% 79%


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$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Air quality 51% 54% 64% 52% 54% 63% 63% 55% 47% 55% 57% 56%

Table 5: Community Characteristics - Built Environment




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Overall "built environment" of Denver (including overall design, buildings, parks and transportation systems) 67% 78% 76% 69% 72% 77% 78% 69% 70% 72% 74% 72%

Public places where people want to spend time 74% 77% 80% 82% 80% 76% 80% 82% 74% 80% 78% 79%

Variety of housing options 43% 44% 46% 52% 48% 41% 47% 47% 46% 43% 51% 47%

Availability of affordable quality housing 27% 26% 24% 28% 24% 34% 24% 29% 26% 23% 30% 27%

Overall quality of new development in Denver 59% 72% 72% 72% 70% 69% 77% 66% 60% 67% 71% 69%

Table 6: Community Characteristics - Economy




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Overall economic health of Denver 61% 70% 81% 83% 79% 68% 79% 76% 71% 73% 78% 76%

Denver as a place to work 64% 81% 89% 89% 84% 78% 87% 80% 78% 83% 82% 82%

Denver as a place to visit 85% 91% 93% 89% 91% 86% 90% 89% 91% 91% 88% 90%

Employment opportunities 39% 54% 62% 75% 64% 47% 67% 57% 50% 60% 59% 60%

Shopping opportunities 76% 82% 87% 83% 85% 74% 86% 79% 81% 84% 81% 82%

Cost of living in Denver 26% 22% 41% 44% 37% 32% 31% 38% 38% 35% 36% 35%

Vibrant downtown/commercial area 67% 73% 79% 74% 77% 68% 82% 72% 67% 76% 74% 75%

Table 7: Community Characteristics - Recreation and Wellness




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Health and wellness opportunities in Denver 68% 79% 87% 86% 84% 76% 82% 85% 79% 81% 83% 82%

Fitness opportunities (including exercise classes and paths or trails, etc.) 70% 79% 88% 88% 87% 68% 85% 80% 78% 79% 85% 82%

Recreational opportunities 72% 81% 89% 93% 87% 76% 91% 82% 79% 84% 86% 85%

Availability of affordable quality food 58% 68% 77% 79% 78% 55% 78% 68% 68% 70% 74% 72%

Availability of affordable quality health care 50% 61% 55% 71% 64% 52% 58% 60% 63% 59% 62% 61%

Availability of preventive health services 55% 64% 65% 76% 70% 56% 69% 66% 62% 64% 68% 66%

Availability of affordable quality mental health care 43% 45% 48% 39% 46% 44% 50% 43% 44% 38% 54% 46%


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Table 8: Community Characteristics - Education and Enrichment




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Overall opportunities for education and enrichment 65% 75% 80% 75% 77% 65% 75% 72% 76% 74% 74% 74%

Availability of affordable quality child care/preschool 55% 41% 39% 40% 43% 45% 38% 46% 46% 36% 52% 43%

K-12 education 50% 63% 49% 40% 48% 54% 46% 48% 55% 50% 49% 49%

Adult educational opportunities 57% 69% 71% 62% 67% 61% 64% 67% 64% 63% 67% 65%

Opportunities to attend cultural/arts/music activities 71% 77% 89% 85% 86% 71% 87% 80% 78% 83% 82% 82%

Table 9: Community Characteristics - Community Engagement




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Opportunities to participate in community matters 45% 58% 62% 71% 66% 44% 68% 54% 56% 61% 59% 60%

Openness and acceptance of the community toward people of diverse backgrounds 50% 53% 66% 66% 64% 51% 69% 56% 52% 61% 60% 60%

Table 10: Governance - General




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


The City of Denver 58% 68% 75% 69% 71% 62% 70% 67% 67% 68% 69% 68%

The value of services for the taxes paid to Denver 39% 51% 64% 56% 58% 43% 65% 48% 47% 53% 55% 54%

The overall direction that Denver is taking 51% 63% 76% 74% 72% 57% 79% 65% 54% 67% 68% 67%

The job Denver government does at welcoming citizen involvement 51% 50% 54% 59% 55% 50% 57% 50% 50% 53% 53% 53%

Overall confidence in Denver government 44% 54% 60% 58% 57% 50% 62% 54% 47% 54% 57% 55%

Generally acting in the best interest of the community 36% 53% 60% 60% 56% 48% 62% 50% 48% 52% 56% 54%

Being honest 43% 47% 58% 53% 51% 53% 63% 47% 42% 49% 53% 51%

Treating all residents fairly 32% 42% 50% 53% 48% 40% 53% 44% 37% 44% 47% 45%

Overall customer service by Denver employees (police, receptionists, planners, etc.) 46% 55% 59% 62% 60% 47% 60% 54% 55% 57% 56% 57%

The Federal Government 41% 41% 43% 41% 40% 47% 35% 44% 47% 41% 42% 42%


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Table 11: Governance - Safety




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Police/Sheriff services 50% 59% 61% 57% 60% 55% 61% 54% 60% 61% 55% 58%

Fire services 85% 89% 95% 91% 92% 86% 92% 89% 90% 92% 89% 90%

Ambulance or emergency medical services 81% 86% 88% 87% 87% 84% 88% 85% 86% 87% 85% 86%

Crime prevention 40% 49% 46% 49% 47% 48% 49% 46% 47% 48% 46% 47%

Fire prevention and education 62% 68% 59% 60% 62% 61% 58% 62% 65% 62% 61% 62%

Animal control 52% 53% 66% 60% 62% 49% 74% 52% 48% 58% 58% 58%

Emergency preparedness (services that prepare the community for natural disasters or other emergency situations) 54% 65% 62% 57% 62% 57% 65% 58% 57% 58% 63% 60%

Table 12: Governance - Mobility




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Traffic enforcement 48% 44% 39% 45% 44% 41% 42% 43% 46% 48% 39% 44%

Street repair 26% 29% 27% 29% 28% 28% 28% 29% 26% 25% 31% 28%

Street cleaning 53% 49% 61% 61% 61% 43% 61% 55% 51% 58% 55% 56%

Street lighting 52% 49% 56% 56% 55% 49% 53% 52% 56% 52% 56% 54%

Snow removal 44% 44% 56% 48% 53% 39% 54% 42% 51% 46% 53% 49%

Sidewalk maintenance 38% 38% 45% 37% 41% 38% 42% 42% 35% 40% 40% 41%

Traffic signal timing 49% 43% 42% 34% 42% 41% 43% 41% 41% 48% 37% 42%

Bus or transit services 67% 56% 64% 64% 65% 59% 63% 61% 67% 62% 64% 63%

Table 13: Governance - Natural Environment




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Garbage collection 69% 80% 78% 87% 82% 72% 76% 79% 85% 81% 78% 79%

Recycling 63% 73% 74% 86% 76% 69% 68% 79% 79% 75% 75% 75%

Yard waste pick-up 45% 70% 58% 57% 60% 51% 57% 57% 59% 59% 56% 58%

Preservation of natural areas such as open space, farmlands and greenbelts 51% 62% 72% 68% 68% 55% 70% 63% 60% 67% 63% 65%

Denver open space 53% 71% 73% 69% 70% 61% 72% 68% 62% 69% 67% 68%


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Table 14: Governance - Built Environment




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Storm drainage 60% 62% 63% 60% 64% 57% 68% 60% 57% 57% 67% 62%

Land use, planning and zoning 44% 48% 54% 50% 52% 42% 57% 45% 44% 46% 53% 50%

Code enforcement (weeds, abandoned buildings, etc.) 41% 42% 38% 32% 38% 39% 49% 34% 28% 40% 36% 38%

Table 15: Governance - Economy




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Economic development 50% 58% 71% 72% 68% 54% 75% 61% 56% 62% 67% 65%

Table 16: Governance - Recreation and Wellness




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


City parks 75% 92% 88% 91% 90% 81% 89% 88% 84% 86% 89% 87%

Recreation programs or classes 63% 73% 80% 77% 78% 65% 80% 72% 70% 74% 75% 74%

Recreation centers or facilities 61% 68% 79% 74% 76% 62% 74% 72% 70% 71% 73% 72%

Health services 54% 59% 67% 74% 69% 53% 69% 61% 64% 61% 68% 64%

Table 17: Governance - Education and Enrichment




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Public library services 72% 82% 86% 91% 89% 70% 90% 80% 81% 85% 83% 84%

City-sponsored special events 55% 64% 73% 66% 69% 57% 75% 59% 62% 68% 64% 66%

Table 18: Governance - Community Engagement




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Public information services 62% 70% 78% 70% 75% 63% 82% 65% 67% 73% 69% 71%


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Table 19: Participation General

Percent rating positively (e.g., always/sometimes, more than once a month, yes)



$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Sense of community 54% 53% 56% 64% 58% 54% 57% 60% 55% 59% 55% 57%

Recommend living in Denver to someone who asks 81% 92% 92% 95% 92% 83% 91% 91% 88% 90% 91% 90%

Remain in Denver for the next five years 80% 90% 87% 91% 88% 86% 84% 91% 88% 89% 87% 87%

Contacted the City of Denver (in-person, phone, email or web) for help or information 51% 45% 54% 51% 54% 44% 48% 53% 52% 57% 44% 51%

Table 20: Participation - Safety




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Was NOT the victim of a crime 80% 84% 81% 83% 83% 78% 82% 77% 87% 82% 82% 82%

Did NOT report a crime 66% 72% 70% 69% 71% 65% 67% 65% 79% 70% 69% 69%

Table 21: Participation - Mobility




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Walked or biked instead of driving 69% 79% 80% 85% 80% 77% 90% 78% 65% 75% 82% 79%

Carpooled with other adults or children instead of driving alone 53% 53% 60% 53% 57% 49% 67% 56% 37% 54% 56% 55%

Used bus, rail, subway or other public transportation instead of driving 69% 63% 69% 63% 67% 67% 76% 66% 54% 64% 69% 67%

Table 22: Participation - Natural Environment




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Recycle at home 74% 80% 88% 92% 87% 77% 81% 89% 84% 85% 84% 85%

Made efforts to make your home more energy efficient 75% 71% 70% 72% 73% 70% 65% 73% 80% 73% 70% 72%

Made efforts to conserve water 85% 87% 84% 89% 86% 88% 80% 92% 89% 87% 86% 87%

Table 23: Participation - Built Environment




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


NOT under housing cost stress 15% 51% 72% 98% 70% 47% 67% 64% 60% 60% 68% 64%

Did NOT observe a code violation 48% 50% 51% 49% 49% 52% 53% 47% 47% 50% 49% 50%


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Table 24: Participation - Economy




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Purchase goods or services from a business located in Denver 94% 99% 99% 100% 98% 98% 99% 98% 97% 98% 99% 98%

Economy will have positive impact on income 31% 34% 41% 57% 43% 39% 43% 47% 32% 36% 46% 41%

Work in Denver 48% 63% 67% 70% 64% 60% 75% 65% 41% 59% 66% 63%

Table 25: Participation - Recreation and Wellness




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Used Denver recreation centers or their services 45% 59% 59% 52% 54% 60% 64% 56% 41% 52% 58% 55%

Visited a neighborhood park or City park 86% 93% 98% 99% 95% 93% 99% 97% 86% 95% 95% 95%

Eat at least 5 portions of fruits and vegetables a day 76% 86% 89% 90% 86% 86% 87% 88% 81% 87% 85% 86%

Participate in moderate or vigorous physical activity 81% 86% 94% 96% 90% 90% 95% 92% 82% 89% 92% 90%

Reported being in "very good" or "excellent" health 45% 55% 72% 81% 69% 51% 73% 65% 52% 62% 67% 64%

Table 26: Participation - Education and Enrichment




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Used Denver public libraries or their services 71% 69% 70% 57% 65% 70% 65% 67% 67% 71% 63% 67%

Attended a City-sponsored event 46% 48% 69% 68% 63% 49% 70% 58% 45% 58% 61% 59%

Table 27: Participation - Community Engagement




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Contacted Denver elected officials (in-person, phone, email or web) to express your opinion 14% 12% 14% 29% 19% 15% 13% 21% 23% 18% 18% 18%

Attended a local public meeting 21% 21% 15% 24% 17% 31% 12% 24% 27% 19% 21% 20%

Watched (online or on television) a local public meeting 32% 22% 19% 24% 22% 28% 15% 22% 37% 24% 23% 24%

Read or watch local news (via television, paper, computer, etc.) 87% 87% 79% 88% 83% 91% 75% 87% 97% 88% 82% 85%

Vote in local elections 81% 74% 91% 97% 90% 79% 85% 87% 91% 93% 81% 87%


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Table 28: Community Focus Areas

Percent rating positively (e.g., essential/very important)



$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Overall feeling of safety in Denver 85% 86% 86% 89% 88% 83% 79% 90% 94% 90% 83% 87%

Overall ease of getting to the places you usually have to visit 82% 84% 83% 88% 85% 83% 80% 87% 88% 85% 84% 84%

Quality of overall natural environment in Denver 81% 87% 89% 85% 85% 88% 87% 86% 86% 85% 87% 86%

Overall "built environment" of Denver (including overall design, buildings, parks and transportation systems) 83% 74% 80% 85% 79% 85% 78% 86% 80% 80% 82% 81%

Health and wellness opportunities in Denver 85% 84% 84% 71% 78% 87% 77% 80% 88% 82% 79% 80%

Overall opportunities for education and enrichment 87% 82% 82% 81% 82% 86% 79% 84% 87% 88% 78% 83%

Overall economic health of Denver 88% 87% 93% 94% 92% 90% 87% 95% 94% 92% 91% 91%

Sense of community 82% 79% 69% 67% 70% 83% 67% 75% 81% 78% 69% 73%

Table 29: Question 14 How likely, if at all, would you be to use each of the following methods of payment to conduct financial transactions with the City? (Percent rating as "very likely" or "somewhat likely").



$25,000 to $49,999

$50,000 to $99,999


Not white 18-34


Cash 73% 66% 46% 34% 47% 64% 55% 49% 50% 53% 51% 52%

Credit card/debit card 86% 94% 98% 99% 96% 93% 100% 97% 86% 96% 94% 95%

Check 40% 61% 54% 61% 56% 54% 35% 61% 79% 56% 55% 56%

Table 30: Question 15

How likely, if at all, would you be to use each of the following methods to conduct financial transactions with the City? (Percent rating as "very likely" or "somewhat likely").



$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Web 69% 65% 92% 96% 87% 72% 95% 88% 56% 83% 84% 83%

Mobile application 44% 49% 61% 68% 59% 52% 70% 64% 26% 57% 57% 57%

Email 38% 55% 76% 81% 69% 56% 70% 72% 50% 71% 60% 66%

Phone 72% 73% 76% 63% 70% 76% 69% 72% 73% 74% 68% 71%

In-person 82% 78% 65% 44% 59% 83% 62% 65% 69% 62% 69% 65%




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


In the past 12 months have you or anyone in your household contacted 311? 35% 30% 34% 36% 32% 39% 21% 40% 44% 39% 28% 34%


10


What was your impression of the 311 agent in your most recent contact? (Rate each characteristic below.): (Percent rating as "excellent" or "good").



$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Knowledge 81% 87% 76% 74% 77% 81% 79% 74% 82% 84% 72% 78%

Responsiveness 75% 87% 80% 70% 75% 84% 74% 77% 80% 85% 69% 78%

Courtesy 80% 93% 87% 81% 85% 84% 88% 82% 88% 91% 79% 85%

Overall impression 73% 88% 84% 73% 80% 77% 88% 74% 81% 87% 71% 80%




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


To what extent do you agree or disagree with the following statement: "The City of Denver government does a good job of managing police officer conduct"? (Percent rating “strongly agree” or “somewhat agree”) 54% 57% 53% 61% 55% 62% 51% 63% 55% 53% 60% 57%




$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Have you had any in-person, phone or email contact with an employee of the City of Denver within the last 12 months (including police, receptionists, planners or any others? 58% 42% 61% 61% 57% 51% 52% 62% 53% 55% 56% 56%


What was your impression of the employee(s) of the City of Denver in your most recent contact? (Rate each characteristic below.): (Percent rating as "excellent" or "good").



$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Knowledge 73% 76% 85% 74% 79% 77% 76% 77% 82% 76% 80% 78%

Responsiveness 62% 70% 78% 62% 70% 64% 68% 64% 76% 66% 71% 69%

Courtesy 65% 74% 73% 65% 71% 66% 65% 65% 81% 67% 71% 70%

Overall impression 64% 71% 71% 62% 68% 64% 65% 64% 75% 67% 68% 67%


As the City considers ways to improve its customer service, how important, if at all, should the following be? (Percent rating as "essential" or "very important").



$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Shorter wait times for lines 76% 77% 77% 73% 73% 85% 66% 80% 84% 80% 72% 76%

Faster processing times for transactions and paperwork 84% 82% 82% 77% 79% 86% 76% 83% 85% 82% 79% 81%

Business hours that sync with my schedule 61% 74% 72% 72% 68% 77% 76% 70% 62% 72% 68% 70%


11

As the City considers ways to improve its customer service, how important, if at all, should the following be? (Percent rating as "essential" or "very important").



$25,000 to $49,999

$50,000 to $99,999


Not white

18-34


Ease in getting my questions answered 90% 91% 88% 93% 90% 90% 88% 92% 90% 91% 89% 90%

More polite/courteous interactions with City employee 81% 79% 74% 76% 73% 88% 72% 81% 80% 81% 73% 77%

Clearer information on the City website 85% 79% 81% 82% 79% 87% 79% 84% 81% 85% 78% 81%

Increased access to City services in my neighborhood 72% 72% 66% 63% 62% 83% 69% 70% 62% 72% 63% 67%

Documents

Denver, CO · n-r-c.com • 303-444-7863 icma.org • 800-745-8780 Denver, CO ... Summary The National Citizen Survey™ (The NCS™) is a collaborative effort between National Research