A LEADERSHIP PERSPECTIVE FOR HARVARD STUDIES

DEMOGRAPHICS HIGHLIGHTS 154 in Attendance

Over 200 on waiting list

Average age-49

International-35.5% Northwest-10% Southeast-9.5% Mid Atlantic-13.5% Mid Central-5% Midwest-14% Western-12.5%

Healthcare-18% Human Services-

52% Education-28%

DEMOGRAPHICS

InternationalNorthwestSoutheastMid Atlantic Mid CentralMidwestWestern

Strategic Perspectives in Nonprofit Management

Definition:

Determines how your organization views and solves important issues.

Putting “strategic” before the word “perspective” indicates a tactical carefully formulated approach

CASE METHOD• Case is presented• Place yourself in the role of the decision maker• Define the situation• Probe underlying issues• Compare different alternatives• Suggest courses of action• No simple solutions• Incomplete information

THE WEEK IN REVIEW

MONDAYThe Environment is changing don’t change your

mission, change your strategy!

TUESDAY

Let your successes run…cut your losses

WEDNESDAY

LISTEN

THURSDAY

Relevance

“Changing lives, just not Smiles!”

FRIDAY

PREDICT

ANTICIPATE

EXECUTE

SATURDAYA collection of programs however carefully put together is not the same as STRATEGY

IMPLEMENTING CHANGE

MISSION

EXCELLENT SERVICE

CRITICAL CHALLENGES

DEFINING OUR MISSION’S IMPACT

Old Mission StatementKids in Need of

Dentistry’s mission is to provide high quality comprehensive dental care and education to

kids in need throughout Colorado.

New Mission Statement

Kids In Need of Dentistry's Mission is to increase the health

and happiness of Colorado’s children in need by eliminating

dental disease through treatment and

education.

CREATING AN EXCELLENT SERVICE ORGANIZATION

The Four Service Truths1. You can’t be good at everything2. Someone has to pay for it3. It’s not your employees fault 4. You must manage your patients

FACING CHALLENGES THAT ARE CRITICAL TO THE SUCCESS OF MY ORGANIZATION

Is our mission to inward focus?Have we drifted off our mission?Do peripheral activities gain attention?Is our mission doable in a changing

environment?Is tension between growth and quality

mismanaged?Do we have unresolved conflicts within the

organization?Is there misalignment with public interest?

KIDS IN NEED OF DENTISTRY'S CHALLENGES102 Years OldHistory with schoolsGreat PartnershipsCommitted Board of

TrusteesOnly dental

nonprofit that sees children

CompetitionLarger ClinicsDecrease in

Foundation FundingHealthcare Reform

CONTACTS THANK YOUKIDS IN NEED OF DENTISTRY

Julie Collett, RDHExecutive Director

2465 S. Downing Street #210Denver, CO 80210303-733-3710 x111www.kindsmiles.org

MILTON MURRAY FUND FOR PHILANTHROPY

c/o Rocky Mountain Adventist Healthcare Foundation

7995 E. Prentice Avenue, Suite 204Greenwood Village, CO 80111

303-715-7610

HARVARD BUSINESS SCHOOLStrategic Perspectives in Nonprofit

ManagementEmail: executive_education@hbs.edu

Telephone: 1-800-427-5577

QUESTIONS