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Dell local government solutions
Dell local government solutions - meet the other Dell As a professional working in local government you will be aware of the role of technology in the successful delivery of services to users, efficient processes, cost-saving opportunities and the transformation of services and working practices. What you may not know is that Dell has partnered with councils and local government organisations across the UK for over 25 years to deliver solutions and services that empower local government staff and citizens, connect communities and improve service delivery. With a dedicated team of local government specialists, our solutions have tackled just about every IT operational issue faced in local government, from the modernisation of data centres to the setting-up of shared infrastructure services, such as the one recently deployed for the Scottish Fire and Rescue Service.
With dedicated local government account teams and specialists across the country, we understand both the challenges facing leadership teams within local government and the technology needed to overcome them.
In recent years, Dell has undertaken an extensive strategic acquisition programme designed to help customers to: • ReduceCapExthroughthecommoditisationandstandardisationofeverythingintheir
infrastructures.• ReduceOpExbydrivingautomationandmanageabilityacrossnotonlyDellsolutions
but those of other vendors too.
This more agile, scalable architecture provides Dell customers with greater transformative agility and efficiency in tackling their strategic initiatives.
This guide is designed to give an overview of Dell local government solutions and provide some insights into the benefits they deliver to individual stakeholders within the local government environment, enabling technology to deliver better service outcomes, easier Information and technology management and cost efficiencies to drive innovation. We know, of course, that each organisation faces its own unique challenges, and that one size cannot fit all. We hope however that this guide will serve to start a conversation that you find both revealing and insightful.
To continue the conversation, please visit Dell.com or call 0844 444 6057
Claire VyvyanDirector and General Manager - Dell UK Public Sector
Government cloud computingHelping organisations understand if, and how, they can take advantage of cloud technologies.
Enabling shared servicesRemoving the unnecessary cost and inefficiency of running duplicated services by delivering fast, secure access to shared services.
Mobilising the workforceEmpowering a more mobile and agile workforce with anytime, anywhere, any device access.
The Dell differenceDelivering an agile, efficient and scalable architecture which is enabling local authorities to transform their services and drive down costs.
Consulting servicesEnabling new, more efficient operational working practices across all staff groups, to save money, drive efficiency and improve service to citizens.
Data management in governmentBreaking through the data integration barriers to turn data into insights - creating value from information rather than just storing it.
The Dell difference“ Dell’s strategic acquisitions put us in the position of being able to provide a set of end-to-end business outcomes for our local authority customers and help them transform their use of IT solutions from the traditional consumption model to one that is optimised and flexible.” Tim Griffin Vice President and General Manager Dell UK
The need for a new approachThe IT infrastructure demands of today are not what they were just a few years ago. The IT department is no longer in the business of managing hardware or software - it now delivers the services that enable the organisation to reach its mission, to be more agile, to respond on demand and to control costs. Today the expectation is that IT will not be a cost centre but will be the engine of growth, driving an organisation-wide transformational agenda by delivering higher levels of efficiency, agility and cost management.
We have a long history of working closely with our local government customers and we understand the high-level drivers of change within the environment. This extensive experience has given us unique insights into the challenges our customers face when transformingtheirorganisations.Ourstrategyis differentiated based on a focus on practical innovation, efficient and affordable solutions and our superior customer relationship model.
To make it easier for our customers to take advantage of this end-to-end capability, we have simplified our solutions to align with four key customer imperatives:
Transform- helping organisations to move from old, underperforming or outdated platforms. Dell transformation services are underpinned by strategicacquisitionslikeMakeandCleritysoftware, helping to ensure the transformation process is simpler, faster and less disruptive.
Connect- empowering a more mobile workforce with anytime, anywhere, any device access and empowering IT to manage the process efficiently. Dell delivers the most manageable devices,centrallycontrolledbytoolslikeKACEsoftware and Wyse cloud computing.
Inform- helping customers turn their data into insights, creating value from the information they create, rather than just storing it. Dell
breaks through the data integration barriers with tools like Dell Boomi that integrate on-premise and off-premise data and by automatically and intelligently optimising data everywhere by virtualising servers and storage.
Protect- enabling our customers to overcome the evolving security threats and ensure compliance by leveraging our security portfolio, including:• SecureWorks security and risk consulting,
threat intelligence and security research• SonicWALL unified threat management• SecureWorks managed security service
- automating malware detection and analysis with real-time protection.
Removing avoidable costsAgainst a landscape in which costly legacy systems remain and where expensive propriety solutions and overtly services-dependent systems are still being sold, the Dell approach deliverssignificantcostsavings.CapExisdriven down through commoditisation and standardisation across the infrastructure and OpExisloweredbydrivingever-greaterlevelsofautomation and manageability across not only Dell solutions, but those of other vendors too.
New & propietaryAgile,e�cient,scalable
LegacyCommodity
with services
Agility & scalability
Operationale�ciency
OpEx
OpEx
CapEx
CapEx OpEx CapEx
OpEx CapEx
Low
High
Low High
Dell is actively working with local authorities across the UK to transform their organisations – driving up efficiency, increasing agility and helping reduce costs. This guide outlines how you can leverage Dell end-to-end capability to address your key strategic challenges.
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The challengeStaff represent both the greatest asset and the largest expense for local authorities. That’s why it’s critical to attract and retain key staff and ensure they have access to the applications and information they need in order to be productive both individually and collaboratively.
Inrespondingtothesedemands,CIOsfacepressure to introduce and deploy secure mobile technologies, cloud computing technologies, workflow management systems and team collaboration environments. However, as changes are made to the office environment and staff are asked to adjust to new ways of working, further challenges can arise, including: • Team dynamics and social aspects of
work change as staff are no longer in the same location every day, possibly working in isolation.
• Individuals need training to be successful in the new environment.
•Modernising business processes to align with new ways of working.
• IT infrastructures have to be able to support a large number of agile workers.
• An in-house IT team has to be maintained in order to transition and manage the infrastructure changes needed to support mobile working initiatives.
The Dell solution The Dell Flexible WorkStyle solution is designed to enable local authorities to transform offices and work facilities into more mobile, agile and collaborative workplaces thatarelocationindependent.Customerscan take advantage of the Dell investment in defining technical architectures and
repeatable consulting services which enable organisations to take a flexible, modular approach to securing enterprise-wide results.
Leveraging key technologies including unified communications, collaboration, mobility, identity and access management, cloud and virtual desktop, the solution creates a connected workplace that reflects the needs of all stakeholders.
To help accelerate the speed at which you can create a highly mobile, agile workforce, empowered to connect and collaborate in real time, our approach focuses on engaging with cross-function departments like HR, Finance and Facilities early in the process.
Plan your flexible workstyle transformationOurconsultantsworkwithyoutoexploreaholistic approach to unified communications and collaboration, to help you better understand your current challenges and develop a realistic path to achieve your goals. This process is de-risked further for organisations following our investment in defining technical architectures and repeatable consulting services that combine to reduce risk, cost and time to successful implementation.
In addition, by providing a single point of contact for the entire solution that covers consulting and systems integration around business process, application architecture, infrastructure architecture, operations and management, we ensure that organisations realise tangible near-term benefits.
Explore new ways to work using Flexible WorkStyle.Dell™ Services IT Consulting for Communications and Collaboration
Streamline your workforce with fully integrated communications.Envision your organization being truly connected, with information, insight and innovation shared freely among team members. Picture a workstyle where the best people can collaborate at the office, from home or mobile, to solve problems in real-time and increase productivity. With Dell Flexible WorkStyle, this could be your reality.
Flexible WorkStyle is aimed at creating a highly mobile, agile workforce, empowered to connect and collaborate in real-time. People can find others with the right skills, work together remotely, and ultimately innovate throughout your organization. Flexible WorkStyle encourages team members to find new ways to work that drive results.
We can help you imagine new ways to work and enable your team to stay connected – anywhere, anytime.
Key benefits
• Business-wide results
• Efficient short engagements for a
rapid transformation
• High business value across
the organization
• Inclusive of all stakeholders
• Flexible, modular approach
Our consultants can work with you to create a connected workplace that considers the needs of all stakeholders.
Human Resources
Comms
Finance
IT/ISLegal Flexible WorkStyle
Facilities
Business
“Ourfocusonenablinganagile workforce has delivered improvements across three key metrics: productivity, the quality of service to the community and staff morale.” Andy Spurway Head of Service Delivery WiltshireCouncil
Mobilising the workforce
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VDIPre-integrated VDI systems from Dell help simplify deployment, delivering: • 5-fold faster time to value
with pre-cabled, validated virtualisation system
• 33% less administration time with integrated management consoles
• 75% reduction in physical server footprint
• 50% less power and cooling required
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On-premises cloud for desktopand application virtualisation
Unified communications, messaging, document management and collaboration
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How Dell Flexible WorkStyle worksThe diagram below provides an overview of the kind of components that combine to enable an agile workforce.
Property rationalisationThe Dell Flexible WorkStyle solution enables local authorities to rationalise property by transforming traditional bricks and mortar workplaces into more mobile, agile and collaborative workplaces which are location independent.
Dell WyseDell Wyse thin clients offer a low cost, PSN compliant alternative for desk-bound workers, enabling organisations to substantially reduce the costs associated with equipment deployment and maintenance.
Identity and access managementQuestOneidentityandaccess management solutions offer a simpler way to provide employees with the right access to business-critical information, handling identity management and access governance.
User and device managementWithDellCloudClientManager,organisations can provide a fully managed service, allowing them to:•Manage and secure devices• Configureanddeployapps•Deliver proactive reporting
and supportOrtheycanchoosetheoptionofadoptingBYOD,ensuring:• Compliance•Deliver/revoke services• Separated corporate and
personal processes
Remote working With Dell secure remote access solutions, employees and partners can get SSL VPN access with two-factor authentication to mission-critical resources from virtually any endpoint — including desktops, laptops, smartphones and tablets.
SecurityDell solutions for endpoint security streamline management while blocking annoying spam and malware, finding potential endpoint vulnerabilities and encrypting the enterprise data residing on endpoints.
Mobile workingUsing Dell SonicWALL Wireless Networking Solutions, mobile workers can connect securely to the network via WiFi and 3G with an enterprise-class firewall/VPN gateway.
Unified communicationsIncluding Microsoft® Lync for IM, Voice, Video and PBX integration and replacement.
On-premises cloud with application convergenceThis approach enables ubiquitous, convenient on-demand access to the appropriate applications and data, which can be rapidly provisioned with minimal management effort to any approved device in any location. Mobile application delivery is simplified by combining:
•Mobile Device Management (MDM)• Application Virtualisation
and Streaming
• VPN access• Virtual Desktop Infrastructure (VDI)• Firewall
Dell XPS Duo
Optiplex
PowerEdge
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Solution benefits by department
The Dell Flexible WorkStyle solution has been proven to deliver benefits that impact front-line and back office workers as well as their colleagues in Information Managment and Technology, FinanceandOperations.
Information management and technologyWith proven methodology and reference architecture, Dell facilitates near-term impact delivering multiple benefits including: • Matching employees role and skills to appropriate
technology, creating a “digital identity” accessible whether they are based in the office, at home or in the field.
• Improving mobile data security by removing the need to store information locally or on a transportable device.
• Improving IT process and policy adherence.• Getting more done, faster, and for less – by adopting a solution
that maximises manageability and reduces operating costs.
Operations and financeThe holistic approach from Dell results in a transformational programme that not only brings about changes to property estate and technology models, but also to the working practices and processes employed to serve citizens better. Benefits include:• Significant financial savings through a rationalised
property estate, freeing-up capital and revenue.• Accelerates the roll-out of work from home initiatives,
driving down unnecessary overhead and facility costs.• The ability to access any information from any location or
device, which frees-up the workforce to focus on service delivery and efficiency without the frustrations of legacy systems.
Local authority workersBy making it easy for employees to access relevant local government data and records on almost any device independent of location, the solution: • Promotes the sharing of information across departments and
sites, enhancing the ability to collaborate. • Increases opportunity for improved front line service delivery
through better, more timely communication.• Enablescommunityworkerstoupdaterecordsonthemove,
cutting out the time-consuming and costly requirement to return to base.
• Accelerates decision-making by ensuring relevant information is always available.
Taking a closer look
In order to provide you with as much information as possible about Dell Flexible WorkStyle we have put together a range of resources and assets designed to give you the opportunity to take a closer look.
Free discovery workshopSpend a half-day with a Dell Local Government Solutions Architect and participate in an interactive session discussing your mobile working needs. Dell experts will share critical success factors, shared learning from other local government deployments and indicative timelines and expectations.
Please ask your Dell Account Manager for details.
Flexible WorkStyle case studiesFind out how customers have benefited from the Dell Flexible WorkStyle solution at Dell customer stories.
Follow this link to learn more about Dell mobility solutions
Flexible WorkStyle brochureDownload a copy of the Flexible WorkStyle brochure which outlines the award-winning approach that Dell has developed and tested.
Explore new ways to work using Flexible WorkStyle.Dell™ Services IT Consulting for Communications and Collaboration
Streamline your workforce with fully integrated communications.Envision your organization being truly connected, with information, insight and innovation shared freely among team members. Picture a workstyle where the best people can collaborate at the office, from home or mobile, to solve problems in real-time and increase productivity. With Dell Flexible WorkStyle, this could be your reality.
Flexible WorkStyle is aimed at creating a highly mobile, agile workforce, empowered to connect and collaborate in real-time. People can find others with the right skills, work together remotely, and ultimately innovate throughout your organization. Flexible WorkStyle encourages team members to find new ways to work that drive results.
We can help you imagine new ways to work and enable your team to stay connected – anywhere, anytime.
Key benefits
• Business-wide results
• Efficient short engagements for a
rapid transformation
• High business value across
the organization
• Inclusive of all stakeholders
• Flexible, modular approach
Our consultants can work with you to create a connected workplace that considers the needs of all stakeholders.
Human Resources
Comms
Finance
IT/ISLegal Flexible WorkStyle
Facilities
Business
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The challengeThe cloud has become the term used across the world to denote an agile, data-rich infrastructure, with many early adopters speaking of a low cost technology, available on demand. However, within the context of local and regional government, it often seems hard to see the practical benefits of using the cloud.
Furthermore, organisations also need to consider issues including:• Security• Choiceofpublicorprivatecloudora
combination of both• Legislation in regard to where the
data is held• Identifying suitable and appropriate
applications • Integration with existing infrastructure
Cloudcanandwillmeanmanythingstomanypeople. With every technology the true test is in how it adapts itself to your organisation. What is certain is that cloud allows many organisations to have a new option, a new set oftools.Cloudhascertainlydemonstratedto organisations a different way to make technology work for them and also shown a capacity to allow a new way for people to create, innovate and engage.
When considering the benefits of cloud in local government, we help customers to evaluate:• Is there a cost saving or efficiency gain that
your organisation can take advantage of?• Is there a potential improvement in outcomes,
for example in areas such as inclusion?• Is there potential for innovation?
Working with DellDell has been part of the cloud computing evolution from the beginning. Today many of the public and private clouds run on Dell hardware.Ourinfrastructuredeliversdigitalmaps to mobile users, cloud email to lawyers, and more than six billion diagnostic images securely to hospitals and physicians. Backed by a decade of experience building cloud environments, Dell is well placed to help you evaluate the applicability of cloud technology to your organisation.
Dell cloud services and cloud products cover many domains. These include:• Consultancyandfeasibilityconsulting• Opensourcecloudinfrastructure• Virtual desktop from the cloud• Cloudbackupanddatastorageservices• Cloudsecurity• Identity software for cloud authentication•Multi-cloud management software
The collective experience and knowledge within Dell is yours to access. In most cases we begin by simply discussing the operational issues that you are facing and from this we recommend technology solutions that address these issues. Sometimes these solutions take the form of cloud services or include cloud technologies. While our approach is not predicated on a cloud outcome, if cloud technologies or services are identified as being suitable, then Dell can provide the support, reference architectures and deployment framework necessary to help make you successful.
Government cloud computing
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“ If the disaster recovery infrastructure is in the Dell cloud, we don’t have to worry about it anymore — Dell is in charge. As a result, the team saves additional time, which it can spend on other end-user support activities and projects to deliver business improvements.”
Peter KentHeadofCorporateInfrastructureServices
Janet
Mobileworker
Fixed remoteworker
O�ce/Roamer worker
Public CloudCompute on demandStorage on demand
aaS CloudDesktop as a ServiceSoftware as a Service
Private CloudInfrastructure as a ServiceBack-up as a ServiceStorage as a Service
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The diagram below provides an overview of the cloud computing models.
Application integrationDell Boomi enables you to connect any combination of cloud, software-as-a-service (SaaS) or on-premise applications without appliances, software or coding.
Application as-a-service• SalesForce.com• Facebook•Microsoft®Office365
User and device managementWithDellCloudClientManager,organisationshavetheflexibility to provide a fully managed service including:•Manage and secure devices• Configureanddeployapps•Deliver proactive reporting and supportOrtheycanchoosetheoptionofadoptingBYOD,ensuring:• Compliance•Deliver/revoke services• Separated corporate and personal processes
Identity and access managementQuestOneidentityandaccessmanagementsolutionsoffera simpler way to provide employees with the right access to business-critical information, handling identity management and access governance.
Public CloudElasticcapacitywithoptions for one-off IT services/events and to meet occasional demand.• AmazonCloudServices•Microsoft Azure • GoogleCloudServices
Private CloudFixed capacity hosted cloud environment for seasonal and flexible IT requirements.• Storage•Dropbox• Archive
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How government cloud computing works
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Solution benefits by department
Dell government cloud computing solutions have been proven to deliver benefits that impact front-line and back office workers as well as their colleagues in Information Managment and Technology,FinanceandOperations.
Information management and technologyDell cloud solutions eliminate risks from proprietary architectures and enable you to innovate in-house based on your specific needs. Dell delivers the support, reference architectures and the deployment framework to help cloud to deliver:• Simplified management - provision, activate and manage your
virtual desktops from a central web portal• Application modernisation and integration - connect any
combination of cloud, software-as-a-service (SaaS) or on-premises applications without appliances, software or coding
•Rapid response to provisioning IT services at very short notice when required
Operations and financeDell makes it easy to build and manage the cloud so that it keeps pace as your business strategies or processes change. You can create the path you need today and implement without worrying about exit strategies and vendor lock-in risks:• Lower upfront costs with a predictable monthly subscription. That
means you can scale your infrastructure based on fluctuating business demands without the cost of IT management
• Improve security and compliance with cloud by ensuring that sensitive data can be regularly backed up, replicated and purged from local devices
• Increase agility – enabling rapid capacity on-tap for unpredictable or seasonal spikes in demand
Local authority workersWith an increasingly mobile workforce, organisations can use cloud-based desktop virtualisation such as Dell DaaS to quickly and easily provision employees based on their role, ensuring:• Access to the applications and information that they need to
be productive• 24/7 connectivity, independent of location or device• Automated backup of end user data
Taking a closer look
In order to provide you with as much information as possible about Dell cloud computing solutions we have put together a range of resources and assets designed to give you the opportunity to take a closer look.
Free discovery workshopSpend a half-day with a Dell Local Government Solutions Architect and participate in an interactive session discussing your needs. Dell experts will share critical success factors, shared learning from other local government deployments and indicative timelines and expectations.
Please ask your Dell Account Manager for details.
Cloud assets in TechCenterDell is an industry leader in cloud computing, delivering a variety ofproductsandservicesforenterprisecustomers.TheCloudWikipresents a variety of information on these products and services as well as event overviews and partners. Read more
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Customer case studiesSee how Dell customers are benefiting from cloud solutions.
Business needSFRS needed to offer its 9,000
personnel a reliable finance system
from day one of the service launch,
while work was still progressing on
developing a wide area network (WAN).
Solution
The emergency service chose Dell
Cloud Dedicated Service to deliver the
system and Dell Cloud on Demand for
its intranet and website services.
Benefits• Staff keep focused on work with
high-performing cloud system
• SFRS scales solution in minutes
with cloud flexibility
• Organisation saves resources with
pay-as-you-grow model
• Customer easily switches additional
services to the cloud
• SFRS establishes model for future
cloud successes
Solution areas• Cloud Computing
• Cloud Services
Restructured fire service launches with multi-cloud IT Scottish Fire & Rescue Service successfully unites country’s fire and rescue teams with cloud-based finance system installed in just six weeks
Customer profile
Company Scottish Fire & Rescue Service
(SFRS)
Industry Emergency Services
Country United Kingdom
Employees 9,000, including
8,000 firefighters
Website www.firescotland.gov.uk
“ We had our new finance system up and running in the cloud in just six weeks. It was great work by everybody involved, and testament to the efforts of Dell and Six Degrees Group, which did everything to make the project a success.” Stuart Chalmers, ICT Business Services Manager, Scottish Fire & Rescue Service (SFRS)
Follow this link to learn more about Dell cloud solutions
The challengeFaced with spending cuts, many local government organisations are exploring the opportunity presented by shared services as a means of providing the innovation necessary to deliver services for less. There are major attractions to the shared services approach, including the ability to find operational cost and resource savings, increase flexibility and deliver improved responsiveness.
However, to create and operate shared services environments, organisations need to cross many traditional boundaries and provide new ways of working, which raises a series of challenges, including how to evaluate the various shared services models:• Centralisedapproach-inwhichaCIO
expands services to include and incorporate other organisations into a single shared services IT model, whether at line of business application level or at a resource level
• As-a-service model - where the organisation looks beyond its own resources to consider cloud technologies, including private, public and hybrid
• Outtasking–inwhichoperationalfunctionsare out-sourced to private organisations
Having decided on a model, local government institutions are faced with the challenges of:• Finding time for this transformational
initiative while dealing with the day-to-day pressures within the organisation
•Developing the skills in-house to deliver a new model when IT is already stretched on existing commitments
Working with DellDell has a history of being at the forefront of the evolution of cloud and shared services globally, and with over 25 years’ experience of providing
local government solutions we are well placed to help organisations to evaluate and develop relevant solutions that meet their needs.
ServicesFor Dell, every successful shared service starts with initial scoping and design. During these important first stages we provide our customers with professional services to provide assessment, scope and design engagements with shared services environments that including impact assessments, feasibility studies and decision support reports. This approach allows senior management to understand the impacts, costs, risks and benefits of a shared service prior to committing.
TechnologyThrough a series of strategic acquisitions and product investments, Dell has developed the key technology building blocks that enable organisations to adopt and efficiently manage shared services.
Enabling shared services
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“ We had our new finance system up and running in the cloud in just six weeks. It was great work by everybody involved, andtestamenttotheeffortsofDelland6Degrees Group - they really did everything to make the project a success.” StuartChalmers ICTBusinessServicesManager Scottish Fire & Rescue Service
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The diagram below provides an overview of a number of shared services options.
Identity and securityDell Quest offers a suite of security and identity management solutions that provide a robust and secure environment and manageability, ensuring that there is no data leakage or cross-contamination of the environments.
ReportingQuest Software provides toolsets and management consoles that enable the IT team to increase capacity without increasing resources and manage and report on shared services SLAs.
DaaSDesktop-as-a-Service
On-premisescloud for HR
Backup and archiving
Desktop-as-a-serviceDellDaaSOnDemandmanages your virtual desktops (user profiles, operating system and applications) with a self-service portal. Dell manages the rest as a monthly subscription service, including data centre hardware and facilities, VDI software and security.
Network securityDell SonicWALL Next-Generation Firewalls and Unified Threat Management firewalls deliver intrusion prevention, malware protection, application intelligence and control, real-time traffic visualisation, and inspection for Secure Sockets Layer (SSL)–encrypted sessions at the gateway.
Application integrationDell Boomi enables you to connect any combination of cloud, software-as-a-service (SaaS) or on-premises applications without appliances, software or coding.
How Dell shared services solutions work
Centralised approach
As-a-service
Out-tasking
Solution benefits by department
Dell Shared Services solutions are proven to deliver benefits that impact stakeholders across the organisation including Information Managment and Technology, Finance andOperations.
Information management and technologyThe flexible approach offered by shared services enables the IT department to:•Retain the services in which they have appropriate skills and
capabilities •Divest themselves of services which could be more efficiently
provided elsewhere• Cross-chargeforsuccessfulorspecialistITteamsthatoffer
services which deliver best practice • Improve continuity and resilience of service• Enabletheimprovedscalabilityofsystems
FinanceShared services have the potential to deliver savings through sharing back office functions like IT and legal, as well as opening-up opportunities to team-up with other authorities to deliver frontline services like waste disposal and road maintenance.
Benefits include:• Sustainable savings through economies of scale through
aggregation of costs • OpportunitytolowerITinfrastructureandstaffingcostsby
cross-charging other organisations for these resources
OperationsWhether in business applications such as HR, or a resource-level service like data protection, councils are able to utilise shared services to exploit expertise and knowledge, giving them the ability to:• Speed up the delivery of transformational services, as these
services are not held back by legacy infrastructure • Improve cooperation with other institutions, enabling
strategic development of cross-institution support services
Taking a closer look
In order to provide you with as much information as possible about Dell shared services solutions we have put together a range of resources and assets designed to give you the opportunity to take a closer look.
Free discovery workshopSpend a half-day with a Dell Local Government Solutions Architect and participate in an interactive session discussing your mobile working needs. Dell experts will share critical success factors, shared learning from other local government deployments and indicative timelines and expectations.
Please ask your Dell Account Manager for details.
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Shared services assets in TechCenterYou can find a range of cloud assets for Dell shared services in TechCentreatDell Cloud TechCentre. Dell BoomiSee how Dell Boomi allows you to connect any combination of cloud, Saas, or on-premises applications with no appliances, no software, and no coding.
Dell cloud on demandSee how Dell cloud hosting provides you with a secure, manageable and flexible public cloud application.
Dell SecureWorksSee how Dell SecureWorks provides world-class information security services to help organisations protect their IT assets, comply with regulations and reduce security costs.
Dell OpenStackSeehowDellOpenStackenablesyoutobuildacloudfoundationthat is designed to handle massive data loads and still remain flexible and scalable.
Dell Cloud Service for SharePointSeehowthismanagedserviceofferstheStandardandEnterpriseversionsofSharePoint2013hostedonDellCloud.
Follow this link to learn more about Dell shared services
The challengeIn the local government IT environment, customers have never had to face a more demanding range of challenges regarding data usage and management. With the explosion in data creation, resource requirements increase exponentially every year and the demands of ‘big data’ are starting to have a significant impact.
At the same time, compliance and Freedom of Information regulations continue to grow – all this in an environment characterised by increasing storage volumes, a need for long-term data retention and high levels of security.
At Dell we view data management as an end-to-end process rather than just a term forthetraditionalstorageofdata.Ourviewis that data management covers a wide spectrum, incorporating data creation, retention, disposal and security across the entire customer IT environment.
Based on the principle that effective data management starts at the policy level, the Dell approach is to collaborate closely with customers to handle data growth and, more importantly, control the way data is managed across the organisation.
We believe it’s time to break the cycle of ‘buy more disc’, to free customers from the high-impact, frame-based cycle of changes to data storage and evolve the model into one that delivers invest-as-required tools and technologies that are fluid and dynamic.
The Dell solutionThe Dell approach, Fluid Data, is based on an architecture designed to automatically optimise data wherever it is held, providing
high efficiency and availability without hidden lifecycle costs. Utilising a combination of industry-leading software technologies, Fluid Data underpins the entire Dell data management portfolio, with management and storage solutions that cover all aspects of the data lifecycle and that can be tailored to fit the needs of any local government organisation, whether small, mid-sized or at enterprise level. All Dell solutions are based on industry-standard protocols, are scalable both horizontally and vertically and will continue to develop and innovate as data management requirements grow.
The wide portfolio of data storage technology covers the traditional areas of primary storage, back up, archive and de-duplication and is supported by an industry-proven range of data management and security tools.
The Dell approach is based on an understanding of customer data usage over the entire data lifecycle. For customers without a defined data management policy structure, the Dell team provides a collaborative environment in which to build a comprehensive data management strategy using an interactive workshop or a more in-depth Storage Assessment. The output defines unique customer requirements and documents them fully before making any technology decisions.
Data management in government
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“ The Dell approach to data management was refreshing, they engaged with us at a business level to understand our data not just sell us storage.” Neil Jones Head of Information Services NewportCityHomes
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How Dell Fluid Data architecture worksRight data. Right place. Right time.
Dell has developed an end-to-end portfolio of enterprise storage solutions built on the Fluid Data architecture designed to automatically and intelligently optimise data everywhere, providing high efficiency and availability without hidden lifecycle costs.
Automated tieringDellCompellentarraysofferbest-in class automated tiering, advanced data protection and superior ease of use.
Data control Dell data protection and encryption tools provide customers with a simple and flexible way to safeguard data. We protect data both in transit and at rest, enabling safe and secure utilisation of data for remote users.
Business continuityDellCompellentLiveVolumesoftwareenablesorganisationstoavoidplanneddowntime and easily distribute workloads by dynamically migrating data between two StorageCentreSANs.Thetechnologyactsasastoragehypervisor,creatinganewlayerof virtualisation that allows a single volume to be shared between two arrays, whether in the same data centere or two local sites.
Compliance reportingDellDataProtection|EncryptioncombinedwithDellKACEK1000Appliancereporting,presentauditors and stakeholders with highly granular reports on the security of individual files to meet compliance reporting requirements.
Archive Dell object storage technologies scale horizontally and vertically to provide limitless archive capacity at the lowest possible cost of ownership.
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Primary data centreDisaster recoveryArchive
Solution benefits by department
Dell Data Management solutions deliver benefits for Information Managment and Technology, FinanceandOperationsstaffaswellasfront-lineandbackofficeworkers.
FinanceDell data management delivers value across the organisation, with no hidden lifecycle costs. The solution enables:• LoweroverallTCO,withreducedresourcingrequirements• Smoother investment cycle, with spending to
match business needs when necessary• Lower acquisition costs, delivered on a structured
basis by controlled operating budgets, not by the need fornewcapitalexpenditure(OpExnotCapEx)
UsersThe Dell approach is focused on the user experience at all levels, providing:• Transparent tiered storage, delivering the right
data, in the right place at the right time• Improved user performance, with automatic
tiering that is flexible and efficient•Non-disruptive replacement cycle, covering both
equipment replacement and solution implementation
Information management and technologyWhether in data creation, storage, security or disposal, Dell provides data management technology and expertise that delivers:• The resources to run data management processes
efficiently, in both technology and staff skills•Reduced complexity, with single management
consoles designed to work within the IT ecosystem, not as separated islands of technology
• Added technology agility – providing the latest technology at all times
Taking a closer look
In order to provide you with as much information as possible about Dell Government data management solutions we have put together a range of resources and assets designed to give you the opportunity to take a closer look.
Free discovery workshopSpend a half-day with a Dell Local Government Solutions Architect and participate in an interactive session designed to explore ‘the art of the possible’. Dell experts will share critical success factors, shared learning from other local government deployments and indicative timelines and expectations.
Please ask your Dell Account Manager for details.
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StrategyDell storage is transforming the way the world thinks about storage. We’ve started fresh, building the right storage architecture using best-of-breed technologies developedinthelastdecade.Ourstrategyisbasedonacommitment to deliver on an open, scalable design to enterprises of all sizes. Learn more
Use casesCloud.Convergence.Security.Bigdata. The Fluid Data architecture is designed to help you anticipate and evolve to changing — even competing — IT delivery models. Learn more
Core technologiesDell thoughtfully integrates key technologies across the Fluid Data architecture, among them: intelligent tiering, management and protection in both block and file infrastructures. As a result, you can keep your data as dynamic as your business. Learn more
Follow this link to learn more about Dell data management
Local government organisations around the world partner with Dell to transform the way they work, increase efficiency and reduce cost while continuing to provide high quality services to their local communities.
All Dell consultants are experienced experts with recognised industry-leading certifications, including 18 Gold Level Microsoft competencies, 5,000+ VMware certifications and,asanOpenStackpioneeringmember,over 1,100 expert developers worldwide. Dell is ranked No1 Worldwide Microsoft EnterprisePartnerGroup(EPG)partnerforMicrosoftLyncandMicrosoftExchange,Microsoft Windows 7 Deployments and Microsoft private cloud infrastructure.
Dell provides local governments with a single point of contact for the entire solution, covering consulting and systems integration across business process, applications, infrastructure architecture, operations, management and world-class security.
Transformation – doing more with lessIn a climate where budgets get ever tighter, organisations increasingly have to transform the way they work, moving from traditional operating models to streamlined processes.
At Dell we understand that streamlining processes goes beyond technology change. We have a track record of helping to bring together stakeholders on to the common ground that transformation requires, spanning people, resources, business processes, work styles, communications and improved efficiency.
Based on experience and customer feedback, Dell provides repeatable architectures and service frameworks that reduce risk, cost and time. We deliver project ownership from end-to-end, and our engagements are always tightly bound by service delivery agreements which deliver a specific agreed outcome.
From initial assessment through to implemen-tation, we help customers to navigate and make the transformation journey successful.
Dell ‘As-Is to-be’ Transformation BlueprintThe unique Dell ‘As-Is To-Be’ framework starts with understanding customer issues today and their ‘To-Be’ desired end-state, covering business, technology and return on investment benefits.Oncecurrentandfuturestatesareunderstood, the transformation strategy is developed, based on Dell experience and leveraging repeatable architectures.
Focused, efficient, easy to consume, independent and with no tie-in to Dell technology, the ‘As-Is To-Be’ Transformation Blueprint delivers high levels of business value by providing clear recommendations that help organisations achieve the transformation needed to realise their objectives.
Local government consulting services
“ Dell consultants worked with us to understand our business objectives and design an environment that looks to the future and achieves our growth outcomes.
We see Dell as a trusted service partner implementing an intelligent end-to-end infrastructure that changes the game for our customers and team here at NPS PropertyConsultants.” Rick Necchi ICTDirector Norse
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The Dell WADIM methodologyThe WADIM methodology is modular and flexible, designed to enable customers to select the right consulting engagement type for them from fixed price, fixed scope services that deliver time to value, through to custom, bespoke engagements. The flexibility in this approach allows the best match to be provided for customers based on their current position, objectives and budget.
The extensive level of Dell experience with strategy, transformation, infrastructure, security, applications development and management allows the creation of solutions which bring value to customers, while efficient planning and delivery ensure the solution can flex and grow over time.
Implementation Manage/SupportDesignAssessmentWorkshop
WorkshopThe workshop is designed to enable your Dell Local Government Solutions Architect to define objectives and to explore ‘the art of the possible’. In the half-day interactive session, Dell experts will share critical success factors, learnings from other local government deployments and indicative timelines and expectations.
AssessmentThe assessment process establishes your current position, your IT and staff resources and overall objectives. The process is customised to match individual customer requirements and is chargeable and subject to a discrete service delivery agreement.
DesignThe design phase is a paid engagement subject to a service delivery agreement. The solution design process is time and project-based and is designed so that ownership of the IP is passed to the customer at the end of the process.
ImplementationThe implementation process is designed to deliver the optimum result and avoid disruption. Implementation is technology-independent, time-based and bound by service delivery agreement.
ManagementThe management phase delivers comprehensive management toolsets, operational impact assessments and solution healthchecks.
For more information, please call one of the above contacts, or call 0844 444 6057
Kevin McAuleyemail: [email protected]: 07802 595 073
Lee Johnsonemail: [email protected]: 077171 56 862
Richard Schorfieldemail: [email protected]: 07850 652 109
John Belliniemail: [email protected]: 07841 878 141
Gregory Sheehanemail: [email protected]: 07713 306 616
Kevin Evansemail: [email protected] tel: 07802 594 809
Steve Parkinsonemail: [email protected]: 07802595193
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