Dell state and local government solutions

Dell state and local government solutions - meet the new DellAs a professional working in state and local government you are well aware of the role of technology in improving access and delivery of government services, cost-saving opportunities and efficient processes to drive innovation. With over 30 years of working closely with hundreds of customers just like you, we understand both the challenges you face and the technology you need to overcome them.

We’ve partnered with organizations like yours, to deliver solutions and services that empower state and local government staff and citizens, connect communities and improve service delivery. With a dedicated team of specialists, our solutions have tackled just about every IT operational issue faced in government, from the modernization of data centers to the setting-up of shared infrastructure services.

As you might be aware, in recent years, Dell has undertaken an extensive strategic acquisition program designed to help customers to address their IT challenges. Today, we have transformed into a full-fledged provider of technology solutions that span the desktop to the data center and to the cloud — all built on a foundation of our own intellectual property. Through this guide, I wanted to introduce you to the new Dell.

We hope this guide will provide some relevant insights into how Dell is partnering with organizations just like yours, and how we can work with you to deliver better outcomes, more easily manage your information and technology, and drive cost efficiencies that open the door for future innovation.

We would enjoy the opportunity to discuss how we might partner to enable your evolution through these interesting times in IT!

Yours Sincerely,

John MullenVice President and General ManagerDell State and Local Government - Large Institutions

Government cloud servicesHelping organizations understand if, and how, they can take advantage of cloud technologies.

Enabling shared servicesRemoving the unnecessary cost and inefficiency of running duplicated services by delivering fast, secure access to shared services.

Mobilizing the workforceEmpowering a more mobile and agile workforce with anytime, anywhere, any device access.

The Dell differenceDelivering an agile, efficient and scalable architecture which is enabling state and local government to transform their services and drive down costs.

Application modernization in governmentUnlock efficiency and innovation while reducing costs with application renewal and transformation.

Data management in governmentBreaking through the data integration barriers to turn data into insights - creating value from information rather than just storing it.

Security solutions for governmentProtect the whole organization - inside and out - enhance compliance and governance, and enable the use of new technologies to improve service to the public.

“ Government customers are as concerned about security threats as corporate customers, if not more so. Every time a security breach features in the news, IT professionals in government agencies are kept awake at night. Dell’s end-to-end portfolio includes security solutions from the endpoint through the data center, many of them software-based, with the scalability and flexibility to meet the needs of today and tomorrow.” Mark Horan Vice President Dell State & Local Government

The Dell differenceThe need for a new approachThe IT infrastructure demands of today are not what they were just a few years ago. The IT department is no longer in the business of managing hardware or software - it now delivers the services that enable the organization to reach its mission, to be more agile, to respond on demand and to control costs. Today the expectation is that IT will not be a cost center but will be the engine of growth, driving an organization-wide transformational agenda by delivering higher levels of efficiency, agility and cost management.

We have a long history of working closely with our state and local government customers and we understand the high-level drivers of change within the environment. This extensive experience has given us unique insights into the challenges our customers face when transforming their organizations. Our strategy is differentiated based on a focus on practical innovation, efficient and affordable solutions and our superior customer relationship model.

To make it easier for our customers to take advantage of this end-to-end capability, we have simplified our solutions to align with four key customer imperatives:

TransformHelping organizations to move from old, underperforming or outdated platforms. Dell transformation services are underpinned by strategic acquisitions like Make and Clerity software, helping to ensure the transformation process is simpler, faster and less disruptive.

ConnectEmpowering a more mobile workforce with anytime, anywhere, any device access and empowering IT to manage the process efficiently. Dell delivers the most manageable devices, centrally controlled by tools like KACE software and Wyse cloud computing.

InformHelping customers turn their data into insights, creating value from the information they create, rather than just storing it. Dell breaks

through the data integration barriers with tools like Dell Boomi that integrate on-premise and off-premise data and by automatically and intelligently optimizing data everywhere by virtualizing servers and storage.

ProtectEnabling our customers to overcome the evolving security threats and ensure compliance by leveraging our security portfolio, including:• SecureWorks security and risk consulting,

threat intelligence and security research• SonicWALL unified threat management• SecureWorks managed security service -

automating malware detection and analysis with real-time protection.

Removing avoidable costsAgainst a landscape in which costly legacy systems remain and where expensive propriety solutions and overtly services-dependent systems are still being sold, the Dell approach delivers significant cost savings. CapEx is driven down through commoditization and standardization across the infrastructure and OpEx is lowered by driving ever-greater levels of automation and manageability across not only Dell solutions, but those of other vendors too.

New & proprietaryAgile,e�cient,scalable

LegacyCommodity

with services

Agility & scalability

Operationale�ciency

OpEx

OpEx

CapEx

CapEx OpEx CapEx

OpEx CapEx

Low

High

Low High

Dell is actively working with state and local government across the US to transform their organizations – driving up efficiency, increasing agility and helping reduce costs. This guide outlines how you can leverage Dell end-to-end capability to address your key strategic challenges.

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“ It was also a matter of security best practice. When you’re responsible for security as well as providing easy access, you need to be able to sleep at night.... With Dell, we’ve managed to find the sweet spot.” Jay Terrell CTO Fulton County Government

The challengeToday’s hyper-connected world creates more opportunities for state and local governments to improve their services to constituents than anyone ever dreamed possible. But to take advantage of these new opportunities, a secure and compliant foundation is needed that mitigates risk, enables efficiency and productivity, and can be built despite limited IT resources.

The Dell solution Dell Security solutions help you protect critical data and systems efficiently and effectively, consistently comply with regulations without impacting government agility, and enable end users and the organization to move faster and do more. Dell:• Eliminates proprietary islands of information

that create risky security gaps. • Secures the organization from endpoint to

data center to cloud.• Enables the organization to more efficiently

meet its IT compliance and auditing requirements.

• Does not impede end-user productivity.

Identity and access management (IAM)Control access to IT systems and information while enhancing productivity and security with solutions that simplify:• Identity governance

Complete, organization-driven governance for identities, data and privileged access.

• Privileged management Centrally manage privileged accounts with individual accountability.

• Access management Ensure that all users can get to the resources they need to do their jobs from any location and any device.

• Compliance and IT governance Ensure the integrity, confidentiality and availability of sensitive information while also providing audit-worthy proof of compliance.

Network securitySecure your network while sustaining performance and simplifying management with solutions that deliver:• Next-generation firewalls

Implement a comprehensive layer of defense.• Secure mobile access

Provide your employees and extranet partners with SSL virtual private network (VPN) access to the authorized resources they need from virtually any device, anywhere.

• Email security Protect your organization from viruses, zombies, spam, phishing and other attacks while simplifying management and controlling costs.

Endpoint security Protect your data wherever it goes with solutions that deliver: • Endpoint security

Protect all of your endpoints from a broad range of threats.

• Endpoint management and compliance Identify and remediate endpoint vulnerabilities from a single console.

• Endpoint encryption and data protection Use a single set of management tools to employ endpoint encryption wherever your data resides.

Services Fortify security and better protect, predict and respond to threats with: • Managed security services

Protect the network.• Security and risk consulting

Enhance security posture, reduce risk, facilitate compliance and improve operational efficiency.

• Incident response Provide rapid containment and eradication of threats.

• Counter Threat Unit Identify emerging threats, develop countermeasures and protect citizens.

Security solutions for government

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Mobile employeesand citizens

Remoteemployeesand citizens

Governmentemployees

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Dell Security

Identity and access managementDell One Identity and other IAM solutions enable the right people to have the right access to data, applications and privileged accounts while improving confidentiality, integrity and availability.

Endpoint securityDell protects your data wherever it goes, stopping ever-evolving threats from compromising security and reducing productivity. Dell enables you to enforce compliance with security policies across servers, PCs and devices, as well as encrypting endpoints without affecting performance.

How Dell Security worksThe diagram below provides an overview of the key components of Dell security solutions.

Secure access to cloud-based applications.

Network securityDell SonicWALL’s next-generation firewalls implement a comprehensive layer of defense. Secure mobile access extends that protection to employees and citizens outside the government IT infrastructure. Email security protects your organization with cloud-based and on-site solutions.

ServicesDell’s information security services help you assess security with penetration testing, web application and vulnerability scanning, manage your firewalls, and protect against intrusion. We also offer 24x7 network security monitoring and help you comply with PCI and other regulatory requirements.

Cloud Access ManagerDell One Identity Cloud Access Manager delivers single sign-on (SSO), just-in-time cloud provisioning, identity federation, access control and auditing for a wide array of web application access scenarios.

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Solution benefits by department

Dell Security solutions are proven to deliver benefits that impact government workers, citizens/constituents and information management and technology.

Information Management and TechnologyDell Security helps IT protect the whole government efficiently and proactively, comply with regulations and enable the adoption of new technologies to better serve citizens. Benefits include:• Protecting against internal and external threats• Closing security gaps, mitigating risk and reducing complexity• Securing the IT infrastructure, data and applications from the device

to the data center to the cloud• Simplifying day-to-day operations• Improving governance and compliance

Government Workers and CitizensDell’s end-to-end solutions protect against threats while not standing in the way of people and productivity. Benefits include:• Enabling workers and citizens to securely access data and

applications from desktops, laptops, tablets and smartphones• Reducing the number of identities workers and citizens must

remember and manage• Enabling workers and citizens to access data and applications from

local, remote, and cloud-based sources• Empowering workers to provide more effective and secure services

to citizens• Simplifying and facilitating citizen access to government data

and services

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Taking a closer look

In order to provide you with as much information as possible about Dell security solutions we have put together a range of resources and assets designed to give you the opportunity to take a closer look.

Security case studiesCyberattacks on sensitive and mission-critical government information continue to threaten the government agencies, making cybersecurity top-of-mind for you. Our technology can provide full-spectrum visibility and share context-aware intelligence, enabling you to adapt to ever-changing threats and regulations, while continuously strengthening security across the agencies.

Read more at Dell.com/slg/security.

Security assets in TechCenterDell is an industry leader in security solutions, delivering a variety of products and services for government customers. The Security community on Dell TechCenter presents a variety of information on network security, secure mobile access, email security and identity and access management.

Read more at en.community.dell.com/techcenter/security.network-mobile-email/.

Learn more about Dell security solutions at Dell.com/slg/security.

Security eBookDownload a copy of the eBook on Security, which goes into greater detail on Dell’s end-to-end security solutions at Dell.com/slg/security-whitepaper.

V Connected Security - Software Solutions | 2014 Dell. All rights reserved.

Challenges

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“If we need to work on a server, we’ll be able to move the workload to the other data center using Dell Compellent Live Volume, and users will never notice. This is important for keeping the city functioning 24x7.” Robert JosephSystems AdministratorCity of Las Vegas

The challengeLegacy applications, particularly those on mainframe and Unix platforms, can be extremely costly to maintain, imposing serious limitations on your organization’s ability to deliver the agility needed for many of today’s important IT opportunities, including virtualization, cloud computing, mobility and big data. However, modernizing applications to meet future-ready government IT reform requirements can be complex, risky and disruptive to operations. Dell can make your journey to unleashing application efficiency and innovation smooth and seamless.

Working with Dell No matter where you are in the technology adoption lifecycle, Dell can help you safely update, overhaul or migrate your agency applications from legacy platforms to more agile and flexible systems.

Our Application Modernization Services help you easily transition your agency’s application portfolio to reduce complexity and lower your IT costs. We offer three services to help you jumpstart your application transition.

Define where you want to goA Dell Portfolio Assessment provides a clear understanding of how you can improve agency services, reduce costs and boost efficiency. We work with your teams to analyze current operational state, strategic mission objectives along with existing workloads, mobility and collaboration needs. Then we help you to design a future application and architecture roadmap to modernize your environment.

Reduce costs and use savings to fund IT transformationOur Application Re-hosting service is the perfect solution to integrate existing legacy mainframe and UNIX systems onto more agile architectures. We move your workloads without complexity to open systems architectures, preserving existing application code, data and end-user interfaces with minimal disruption to ongoing agency operations. Best of all, re-hosting saves annual operating costs on legacy systems by as much as 30 to 70 percent.

Unleash your application environment to do moreOur Application Re-architecture service enables you to redevelop applications to take advantage of modern architectures (Java, .NET) that support cloud, mobile and virtualized deployments. You retain agency functionality without disrupting mission-critical organization operations or service delivery. Re-architected applications are smaller and more manageable to maintain, resulting in significant cost savings. Plus a centrally supported framework allows easier upgrades, migrations, new technology introductions and rapid response to agency change.

Although IT modernization could be a complex and risky undertaking, today’s tools and techniques from Dell actually make the process relatively simple and doable within a reasonable time frame. The far greater risk to the future of your organization is to not modernize and leave the applications on proprietary platforms.

Application modernization in government

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The diagram below provides an overview of the benefits delivered by Dell Application Modernization Services.

Improve response times and scalabilityModernizing legacy environments provides cost-effective, future-ready platforms to accommodate growing workloads and interoperability requirements.

How application modernization works

Departments

Reduce high infrastructure costs and streamline operations Dell Application Re-hosting enables you to rapidly move legacy application environments to modern, standards-based systems with minimal change.

Realize new initiatives and enhance agility Dell Application Re-architecture transforms outdated applications into modern architectures which reduce IT complexity and make it easier to implement new business requirements.

Gain understanding and create a roadmap Dell Portfolio Assessment helps you better understand the applications, databases and processes that run in your data center today and map out a modernization strategy for the future.

Data center

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Solution benefits by department

Dell Application Modernization solutions can make your IT environment more efficient, responsive and competitive.

UsersTo the end-user, Dell’s modernization approach can be as seamless as desired.• With re-hosting, end-user interfaces can remain the same. This

approach minimizes change and retraining requirements• If updated user interfaces are desired, Dell can streamline workflows

and modernize application interfaces to enhance productivity

OperationsWith a proven, end-to-end approach, Dell delivers multiple benefits to IT operations, including:• Increased agility. IT will be able to respond more rapidly to

user change requests and deploy new applications and updates more efficiently

• Greater integration. It is more cost efficient and flexible to perform integration on distributed platforms built on industry-standard technology

• Simplified operations. Your organization will be able to utilize lower-cost application servers and use virtualization to eliminate server sprawl

FinanceApplication modernization will have a dramatic impact on spending by reducing hardware, software and maintenance costs. Whether it’s a portfolio assessment, re-architecture or re-hosting, you’ll be certain of your return on investment (ROI) – thanks to our innovative fixed-price approach. And that ROI is significant:• Mainframe re-hosting lowers annual operational costs by 30-70

percent for many organizations• Application re-architecture can reduce lines of code by

60-80 percent, simplifying maintenance and reducing long term application support costs

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Taking a closer look

In order to provide you with as much information as possible about Dell Application Modernization solutions we have put together a range of resources and assets designed to give you the opportunity to take a closer look.

Application modernization infographic

See how Dell Services helps you transform with the future in mind at Dell.com/slg/appmodernization.

Application modernization videoView a brief video and learn Dell how Dell Services mitigates common mainframe and UNIX migration challenges, enabling you to be certain of your return on investment with a fixed-price approach to application modernization at Dell.com/slg/appmodernization.

Learn more about Dell Application Modernization services at Dell.com/slg/appmodernization.

Application modernization case studies

Find out how customers have benefited from Dell Application Modernization Services at Dell.com/slg/appmodernization.

Transform with the future in mindMove o� proprietary systems onto standards-based platforms that better equip your applications for cost-e�ective growth and scaling – with no vendor lock-in. We can modernize legacy application and data environments from a range of platforms including:

Transform your legacy applications and modernize with certainty.Accelerate innovation while becoming more e�cient and responsive with Dell Application Modernization Services.

Application re-architecture:Realize new initiatives and enhance agilityby redeveloping legacy applications to modern architectures such as Java and .NET.

Application re-hosting:Reduce high infrastructure costs and streamline operations by replatforming mainframe and proprietary UNIX applications with minimal change to industry-standard plaforms.

We o�er a single source of accountability and expertise for the entire solution. Our dedicated team of solution delivery experts can help simplify your migration design and transformation for faster results.

Mainframes(IBM System z servers)

Midrange systems(IBM System i / iSeries and Unisys)

UNIX systems(IBM AIX, HP-UX, Solaris)

Legacy languages and data(COBOL, RPG, Pacbase, MUMPS and many more)

Our application re-architecture solution can help you reduce lines of code by

Our mainframe re-hosting solution can help you lower annual IT costs by

Be certainof your future with an end-to-end approach

Our established methodologies and unique IP can address all of your moderization needs.

Learn more at Dell.com/appmod

Portfolio assessment:Gain a deeper understanding of the applications, databases and processes that run in your data center today and map out a modernization strategy for the future.

Be certainof your ROI with our fixed price approach

Be certainof your results with our comprehensivemodernization portfolio

ChallengeTo increase business agility and cut

operational costs, Airlines Reporting

Corporation (ARC) is modernizing

its business-critical application

environments from legacy mainframe

systems to a service-oriented

architecture.

Solution

ARC engaged Dell™ Services to help

validate and assess its application

modernization strategy.

Benefits• Validation of legacy modernization

strategy

• Mitigation of modernization risks

• Faster analysis of program

interdependencies

• Ongoing support for ARC’s

modernization agenda

Solutions featured• Application Modernization

• Portfolio Assessment

Accelerating IT modernizationAirlines Reporting Corporation validates its application modernization efforts, enhances IT understanding and reduces risk with Dell Services

Customer profile

Company Airlines Reporting

Corporation

Industry Travel, Hospitality &

Tourism

Country United States

Website www.arccorp.com

“We can now move faster on projects that are beneficial to the business from an architecture perspective. This is the value of the Dell tools, which have helped us organize and decipher COBOL programs in the legacy environment.”

Scott Goodin, Senior Manager for Enterprise Architecture, Airlines Reporting Corporation

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“ Our legacy SAN was an expensive solution. For the Dell Compellent SAN, we expect the total cost of ownership to be 50 percent lower.” Robert Joseph Systems Administrator City of Las Vegas

The challengeIn the state and local government IT environment, customers have never had to face a more demanding range of challenges regarding data usage and management. With the explosion in data creation, resource requirements increase exponentially every year and the demands of ‘big data’ are starting to have a significant impact.

At the same time, compliance and Freedom of Information regulations continue to grow – all this in an environment characterized by increasing storage volumes, a need for long-term data retention and high levels of security.

At Dell we view data management as an end-to-end process rather than just a term for the traditional storage of data. Our view is that data management covers a wide spectrum, incorporating data creation, retention, disposal and security across the entire customer IT environment.

Based on the principle that effective data management starts at the policy level, the Dell approach is to collaborate closely with customers to handle data growth and, more importantly, control the way data is managed across the organization.

We believe it’s time to break the cycle of ‘buy more disc’, to free customers from the high-impact, frame-based cycle of changes to data storage and evolve the model into one that delivers invest-as-required tools and technologies that are fluid and dynamic.

The Dell solutionThe Dell approach, Fluid Data, is based on an architecture designed to automatically optimize data wherever it is held, providing high efficiency and availability without hidden lifecycle costs. Utilising a combination of industry-leading

software technologies, Fluid Data underpins the entire Dell data management portfolio, with management and storage solutions that cover all aspects of the data lifecycle and that can be tailored to fit the needs of any state and local government organization, whether small, mid-sized or at enterprise level. All Dell solutions are based on industry-standard protocols, are scalable both horizontally and vertically and will continue to develop and innovate as data management requirements grow.

The wide portfolio of data storage technology covers the traditional areas of primary storage, back up, archive and de-duplication and is supported by an industry-proven range of data management and security tools.

The Dell approach is based on an understanding of customer data usage over the entire data lifecycle. For customers without a defined data management policy structure, the Dell team provides a collaborative environment in which to build a comprehensive data management strategy using an interactive workshop or a more in-depth Storage Assessment. The output defines unique customer requirements and documents them fully before making any technology decisions.

Data management in government

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How Dell Fluid Data architecture worksRight data. Right place. Right time.

Dell has developed an end-to-end portfolio of enterprise storage solutions built on the Fluid Data architecture designed to automatically and intelligently optimize data everywhere, providing high efficiency and availability without hidden lifecycle costs.

Business continuityDell Compellent Live Volume software enables organizations to avoid planned downtime and easily distribute workloads by dynamically migrating data between two Storage Center SANs. The technology acts as a storage hypervisor, creating a new layer of virtualization that allows a single volume to be shared between two arrays, whether in the same data center or two local sites.

Compliance reportingDell Data Protection|Encryption combined with Dell KACE K1000 Appliance reporting, present auditors and stakeholders with highly granular reports on the security of individual files to meet compliance reporting requirements.

Archive Dell object storage technologies scale horizontally and vertically to provide limitless archive capacity at the lowest possible cost of ownership.

Disaster recoveryArchive

Automated tieringDell Compellent arrays offer best-in class automated tiering, advanced data protection and superior ease of use.

Data control Dell data protection and encryption tools provide customers with a simple and flexible way to safeguard data. We protect data both in transit and at rest, enabling safe and secure utilisation of data for remote users.

Primary data center

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Solution benefits by department

Dell Data Management solutions deliver benefits for Information Management and Technology, Finance and Operations staff as well as front-line and back office employees.

FinanceDell data management delivers value across the organization, with no hidden lifecycle costs. The solution enables:• Lower overall TCO, with reduced resourcing requirements• Smoother investment cycle, with spending to match business needs

when necessary• Lower acquisition costs, delivered on a structured basis by controlled

operating budgets, not by the need for new capital expenditure (OpEx not CapEx)

UsersThe Dell approach is focused on the user experience at all levels, providing:• Transparent tiered storage, delivering the right data, in the right place

at the right time• Improved user performance, with automatic tiering that is flexible

and efficient• Non-disruptive replacement cycle, covering both equipment

replacement and solution implementation

Information management and technologyWhether in data creation, storage, security or disposal, Dell provides data management technology and expertize that delivers:• The resources to run data management processes efficiently, in both

technology and staff skills• Reduced complexity, with single management consoles designed to

work within the IT ecosystem, not as separated islands of technology• Added technology agility – providing the latest technology at all times

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Taking a closer look

In order to provide you with as much information as possible about Dell Government data management solutions we have put together a range of resources and assets designed to give you the opportunity to take a closer look.

Free discovery workshopSpend a half-day with a Dell state and local government solutions architect and participate in an interactive session designed to explore ‘the art of the possible’. Dell experts will share critical success factors, shared learning from other state and local government deployments and indicative timelines and expectations.

Please ask your Dell Account Manager for details.

StrategyDell storage is transforming the way the world thinks about storage. We’ve started fresh, building the right storage architecture using best-of-breed technologies developed in the last decade. Our strategy is based on a commitment to deliver on an open, scalable design to enterprises of all sizes.

Use casesCloud. Convergence. Security. Big data. The Fluid Data architecture is designed to help you anticipate and evolve to changing — even competing — IT delivery models.

Core technologiesDell thoughtfully integrates key technologies across the Fluid Data architecture, among them: intelligent tiering, management and protection in both block and file infrastructures. As a result, you can keep your data as dynamic as your business.

Business need

To improve customer care, prevent

performance problems and reduce

IT workload, the South Dakota

Housing Development Authority

needed to replace its tape-based

backup system with a disk-based

approach to data protection.

Solution

The Authority deployed DR4000 Disk

Backup appliances at its primary and

backup sites. Thanks to deduplication

rates of 72-85 percent, backups

complete within approved windows,

saving IT staff two hours a day and

ensuring reliable recovery that

satisfied auditors.

Benefits

• Eliminated business disruptions

due to backups running past their

allotted windows

• Slowed data growth and reduced

costs by delivering deduplication

rates of 72-85 percent

• Reduced IT workload by at least

two hours a day, speeding other

important projects

• Met auditors’ requirements for

reliable granular restores and

disaster recovery

Solutions featured

• Backup and Recovery

• Disaster Recovery

Agency accelerates backup and recovery with DellSouth Dakota Housing Development Authority enjoys fast backups, reliable recovery and deduplication rates of 72–85% while reducing IT workload by two hours a day with the DR4000 Disk Backup Appliance

Customer profile

Company South Dakota Housing Development Authority

Industry Government

Country United States

Employees 100

Website www.sdhda.org

“We are saving at least two hours a day with the DR4000 that we used to have to spend managing the backup process, so we have more time to spend on other projects.”

Travis Duffy, Network Administrator

To learn more about Dell data management visit Dell.com/slg/data.

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“ By using Dell Services, we cut our implementation time from two months or more to just two weeks.” Chris Benson IT Director City of Redondo Beach, California

The challengeFaced with spending cuts, many state and local government organizations are exploring the opportunity presented by shared services as a means of providing the innovation necessary to deliver services for less. There are major attractions to the shared services approach, including the ability to find operational cost and resource savings, increase flexibility and deliver improved responsiveness.

However, to create and operate shared services environments, organizations need to cross many traditional boundaries and provide new ways of working, which raises a series of challenges, including how to evaluate the various shared services models:• Centralized approach - in which a CIO

expands services to include and incorporate other organizations into a single shared services IT model, whether at line of business application level or at a resource level

• As-a-service model - where the organization looks beyond its own resources to consider cloud technologies, including private, public and hybrid

• Out tasking – in which operational functions are outsource to private organizations

Having decided on a model, state and local government agencies are faced with the challenges of:• Finding time for this transformational initiative

while dealing with the day-to-day pressures within the organization

• Developing the skills in-house to deliver a new model when IT is already stretched on existing commitments

Working with DellDell has a history of being at the forefront of the evolution of cloud and shared services globally, and with over 25 years’ experience of providing state and local government solutions we are well placed to help organizations to evaluate and develop relevant solutions that meet their needs.

ServicesFor Dell, every successful shared service starts with initial scoping and design. During these important first stages we provide our customers with professional services to provide assessment, scope and design engagements with shared services environments that including impact assessments, feasibility studies and decision support reports. This approach allows senior management to understand the impacts, costs, risks and benefits of a shared service prior to committing.

TechnologyThrough a series of strategic acquisitions and product investments, Dell has developed the key technology building blocks that enable organizations to adopt and efficiently manage shared services.

Enabling shared services

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SharedServices

Approach

Department 1 Department 2 Department 3 3rd Party Company

The diagram below provides an overview of a number of shared services options.

Identity and securityDell Quest offers a suite of security and identity management solutions that provide a robust and secure environment and manageability, ensuring that there is no data leakage or cross-contamination of the environments.

ReportingQuest Software provides toolsets and management consoles that enable the IT team to increase capacity without increasing resources and manage and report on shared services SLAs.

DaaSDesktop-as-a-Service

On-premises cloud for HR

How Dell shared services solutions work

Centralized approach

As-a-service

Backup and archiving

Desktop-as-a-serviceDell DaaS On Demand manages your virtual desktops (user profiles, operating system and applications) with a self-service portal. Dell manages the rest as a monthly subscription service, including data center hardware and facilities, VDI software and security.

Network securityDell SonicWALL Next-Generation Firewalls and Unified Threat Management firewalls deliver intrusion prevention, malware protection, application intelligence and control, real-time traffic visualization, and inspection for Secure Sockets Layer (SSL)–encrypted sessions at the gateway.

Application integrationDell Boomi enables you to connect any combination of cloud, software-as-a-service (SaaS) or on-premises applications without appliances, software or coding.

Out-tasking

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Solution benefits by department

Dell Shared Services solutions are proven to deliver benefits that impact stakeholders across the organization including Information Management and Technology, Finance and Operations.

Information management and technologyThe flexible approach offered by shared services enables the IT department to:• Retain the services in which they have appropriate skills

and capabilities • Divest themselves of services which could be more efficiently

provided elsewhere• Cross-charge for successful or specialist IT teams that offer services

which deliver best practice • Improve continuity and resilience of service• Enable the improved scalability of systems

FinanceShared services have the potential to deliver savings through sharing back office functions like IT and legal, as well as opening-up opportunities to team-up with other authorities to deliver frontline services like waste disposal and road maintenance.

Benefits include:• Sustainable savings through economies of scale through

aggregation of costs • Opportunity to lower IT infrastructure and staffing costs by cross-

charging other organizations for these resources

OperationsWhether in business applications such as HR, or a resource-level service like data protection, departments are able to utilize shared services to exploit expertize and knowledge, giving them the ability to:• Speed up the delivery of transformational services, as these services

are not held back by legacy infrastructure • Improve cooperation with other institutions, enabling strategic

development of cross-institution support services

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Taking a closer look

In order to provide you with as much information as possible about Dell shared services solutions we have put together a range of resources and assets designed to give you the opportunity to take a closer look.

Free discovery workshopSpend a half-day with a Dell state and local government solutions architect and participate in an interactive session discussing your mobile working needs. Dell experts will share critical success factors, shared learning from other state and local government deployments and indicative timelines and expectations.

Please ask your Dell Account Manager for details.

Shared services assets in TechCenterYou can find a range of cloud assets for Dell shared services in TechCenter at the Dell Cloud TechCenter.http://en.community.dell.com/techcenter/cloud. Dell BoomiSee how Dell Boomi allows you to connect any combination of cloud, Saas, or on-premises applications with no appliances, no software, and no coding.

Dell cloud on demandSee how Dell cloud hosting provides you with a secure, manageable and flexible public cloud application.

Dell SecureWorksSee how Dell SecureWorks provides world-class information security services to help organizations protect their IT assets, comply with regulations and reduce security costs.

Dell OpenStackSee how Dell OpenStack enables you to build a cloud foundation that is designed to handle massive data loads and still remain flexible and scalable.

Dell Cloud Service for SharePointSee how this managed service offers the Standard and Enterprise versions of SharePoint 2013 hosted on Dell Cloud.

Learn more about Dell shared services at Dell.com/slg/sharedservices.

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“ Our officers are now so much more efficient and productive that if each saves just 15 minutes a day, the city gains almost 2,000 more hours a year in additional street time, by using the Dell Latitude E6420 XFR notebooks.” Jeff Hunter Sunnyvale Department of Public Safety Captain City of Sunnyvale, California

The challengeStaff represent both the greatest asset and the largest expense for state and local government. That’s why it’s critical to attract and retain key staff and ensure they have access to the applications and information they need in order to be productive both individually and collaboratively.

In responding to these demands, CIOs face pressure to introduce and deploy secure mobile technologies, cloud computing technologies, workflow management systems and team collaboration environments. However, as changes are made to the office environment and staff are asked to adjust to new ways of working, further challenges can arise, including: • Team dynamics and social aspects of work

change as staff are no longer in the same location every day, possibly working in isolation

• Individuals need training to be successful in the new environment

• Modernising business processes to align with new ways of working

• IT infrastructures have to be able to support a large number of agile employees

• An in-house IT team has to be maintained in order to transition and manage the infrastructure changes needed to support mobile working initiatives

The Dell solution The Dell Flexible WorkStyle solution is designed to enable state and local government to transform offices and work facilities into more mobile, agile and collaborative workplaces that are location independent. Customers can take advantage of the Dell investment in defining technical architectures and repeatable consulting services which enable organizations to take a flexible, modular approach to securing enterprise-wide results.

Leveraging key technologies including unified communications, collaboration, mobility, identity and access management, cloud and virtual desktop, the solution creates a connected workplace that reflects the needs of all stakeholders.

To help accelerate the speed at which you can create a highly mobile, agile workforce, empowered to connect and collaborate in real time, our approach focuses on engaging with cross-function departments like HR, Finance and Facilities early in the process.

Plan your flexible workstyle transformationOur consultants work with you to explore a holistic approach to unified communications and collaboration, to help you better understand your current challenges and develop a realistic path to achieve your goals. This process is de-risked further for organizations following our investment in defining technical architectures and repeatable consulting services that combine to reduce risk, cost and time to successful implementation.

In addition, by providing a single point of contact for the entire solution that covers consulting and systems integration around business process, application architecture, infrastructure architecture, operations and management, we ensure that organizations realize tangible near-term benefits.

Explore new ways to work using Flexible WorkStyle.Dell™ Services IT Consulting for Communications and Collaboration

Streamline your workforce with fully integrated communications.Envision your organization being truly connected, with information, insight and innovation shared freely among team members. Picture a workstyle where the best people can collaborate at the office, from home or mobile, to solve problems in real-time and increase productivity. With Dell Flexible WorkStyle, this could be your reality.

Flexible WorkStyle is aimed at creating a highly mobile, agile workforce, empowered to connect and collaborate in real-time. People can find others with the right skills, work together remotely, and ultimately innovate throughout your organization. Flexible WorkStyle encourages team members to find new ways to work that drive results.

We can help you imagine new ways to work and enable your team to stay connected – anywhere, anytime.

Key benefits

• Business-wide results

• Efficient short engagements for a

rapid transformation

• High business value across

the organization

• Inclusive of all stakeholders

• Flexible, modular approach

Our consultants can work with you to create a connected workplace that considers the needs of all stakeholders.

Human Resources

Comms

Finance

IT/ISLegal Flexible WorkStyle

Facilities

Business

Mobilizing the workforce

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On-premises cloud for desktopand application virtualization

Unified communications, messaging, document management and collaboration

Microsoft O�ce 365

How Dell Flexible WorkStyle worksThe diagram below provides an overview of the kind of components that combine to enable an agile workforce.

Property rationalizationThe Dell Flexible WorkStyle solution enables state and local government to rationalize property by transforming traditional bricks and mortar workplaces into more mobile, agile and collaborative workplaces which are location independent.

Dell WyseDell Wyse thin clients offer a low cost, PSN compliant alternative for desk-bound employees, enabling organizations to substantially reduce the costs associated with equipment deployment and maintenance.

Identity and access managementQuest One Identity and access management solutions offer a simpler way to provide employees with the right access to business-critical information, handling identity management and access governance.

User and device managementWith Dell Cloud Client Manager, organizations can provide a fully managed service, allowing them to:• Manage and secure devices• Configure and deploy apps• Deliver proactive reporting

and supportOr they can choose the option of adopting BYOD, ensuring:• Compliance• Deliver/revoke services• Separated corporate and

personal processes

SecurityDell solutions for endpoint security streamline management while blocking annoying spam and malware, finding potential endpoint vulnerabilities and encrypting the enterprise data residing on endpoints.

VDIPre-integrated VDI systems from Dell help simplify deployment, delivering: • 5-fold faster time to value

with pre-cabled, validated virtualization system

• 33% less administration time with integrated management consoles

• 75% reduction in physical server footprint

• 50% less power and cooling required

Remote working With Dell secure remote access solutions, employees and partners can get SSL VPN access with two-factor authentication to mission-critical resources from virtually any endpoint — including desktops, laptops, smartphones and tablets.

Mobile workingUsing Dell SonicWALL Wireless Networking Solutions, mobile employees can connect securely to the network via WiFi and 3G with an enterprise-class firewall/VPN gateway.

Unified communicationsIncluding Microsoft® Lync for IM, Voice, Video and PBX integration and replacement.

On-premises cloud with application convergenceThis approach enables ubiquitous, convenient on-demand access to the appropriate applications and data, which can be rapidly provisioned with minimal management effort to any approved device in any location. Mobile application delivery is simplified by combining:

• Mobile Device Management (MDM)• Application Virtualization and

Streaming

• VPN access• Virtual Desktop Infrastructure (VDI)• Firewall

Dell XPS Duo

Optiplex

PowerEdge

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Solution benefits by department

The Dell Flexible WorkStyle solution has been proven to deliver benefits that impact frontline and back office employees as well as their colleagues in Information Management and Technology, Finance and Operations.

Information management and technologyWith proven methodology and reference architecture, Dell facilitates near-term impact delivering multiple benefits including: • Matching employees role and skills to appropriate technology,

creating a “digital identity” accessible whether they are based in the office, at home or in the field

• Improving mobile data security by removing the need to store information locally or on a transportable device

• Improving IT process and policy adherence• Getting more done, faster, and for less – by adopting a solution that

maximizes manageability and reduces operating costs

Operations and financeThe holistic approach from Dell results in a transformational programme that not only brings about changes to property estate and technology models, but also to the working practices and processes employed to serve citizens better. Benefits include:• Significant financial savings through a rationalized property estate,

freeing-up capital and revenue• Accelerates the roll-out of work from home initiatives, driving down

unnecessary overhead and facility costs• The ability to access any information from any location or device,

which frees-up the workforce to focus on service delivery and efficiency without the frustrations of legacy systems

Local authority employeesBy making it easy for employees to access relevant state and local government data and records on almost any device independent of location, the solution: • Promotes the sharing of information across departments and sites,

enhancing the ability to collaborate• Increases opportunity for improved frontline service delivery through

better, more timely communication• Enables employees to update records on the move, cutting out the

time-consuming and costly requirement to return to base• Accelerates decision-making by ensuring relevant information is

always available

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Taking a closer look

In order to provide you with as much information as possible about Dell Flexible WorkStyle we have put together a range of resources and assets designed to give you the opportunity to take a closer look.

Free discovery workshopSpend a half-day with a Dell state and local government solutions architect and participate in an interactive session discussing your mobile working needs. Dell experts will share critical success factors, shared learning from other state and local government deployments and indicative timelines and expectations.

Please ask your Dell Account Manager for details.

Flexible WorkStyle case studiesFind out how City of Redondo Beach have benefited from the Dell Flexible WorkStyle solution at bit.ly/Dell-Flexible-WorkStyle-Redondo.

Learn more about Dell mobility solutions at Dell.com/slg/mobilecomputing.

Flexible WorkStyle brochureThe Dell Flexible WorkStyle brochure outlines the award-winning approach that Dell has developed and tested.

Download the brochure at bit.ly/Dell-Flexible-WorkStyle-Brochure.

Business need To keep delivering services at peak

performance, the City of Redondo

Beach’s IT infrastructure — from its

desktops to its data center — needed

updating, but at minimal capital cost.

Solution

With the help of Dell Services, the

City deployed 55 virtualized desktops

for public access, enabled remote

desktop access for City employees,

virtualized applications for delivery

to 550 city employees, and mirrored

storage to improve disaster recovery.

Benefits• Public access PCs are more

available, saving 200 hours in IT

repair time a year

• Employees gain workplace

flexibility via remote access

• Deployment disruptions minimized,

with no services impact

• Deployment occurred 75 percent

faster, improving employee

acceptance

• Disaster recovery configuration

provides peace of mind

• Leasing eliminated initial capital

investment needs

Solutions featured• Deployment Services

• Desktop Virtualization

• Application Virtualization

• Disaster Recovery

• Financial Services

• Networking

• Storage

City employees gain flexibilityand IT saves time A major IT refresh has given City of Redondo Beach employees new work flexibility andprovided citizens with better PC access, while saving IT staff hundreds of hours annually

Customer profile

Company City of Redondo

Beach, California

Industry State & Local

Government

Country United States

Employees 550 (full-time and

part-time staff)

Website www.redondo.org

“Dell’s desktop virtualization solution makes PC workstation downtime at the libraries a thing of the past and easily saves us about 200 IT hours a year.”

Chris Benson, IT Director, City of Redondo Beach, California

Dell Flexible WorkStyleA guide to Dell Unified Communications and Collaboration Services

Envision your organization truly connected, with team members

freely sharing information, insight and innovation. Imagine a

work style that allows people to collaboratively solve problems in

real time at the office, at home or on the go. With Dell™ Flexible

WorkStyle, this could be your reality.

Flexible WorkStyle helps you create a highly mobile, flexible

workforce empowered to connect and collaborate in real time. It

allows people to find others with the right skills and work together

remotely to foster innovation. Flexible WorkStyle helps team

members across your organization find new ways of working to

produce results.

Dell IT Consulting enables your Dell Flexible WorkStyle transformation

Shift your focus from infrastructure to innovation

Reduce the need for travel, optimize communication and lower IT expenses. Enable work anytime, anywhere to maximize individual productivity. Foster collaboration among team members.

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“ Our people have the flexibility they need to get their jobs done from anywhere in the world with the Dell virtualized infrastructure we’ve put in place. For example, our park rangers can be out in the field, and they have access to their full Windows desktop.”

Brooks BennettChief Information Officer

City of Round Rock

The challengeThe cloud has become the term used across the world to denote an agile, data-rich infrastructure, with many early adopters speaking of a low cost technology, available on demand. However, within the context of state and local government, it often seems hard to see the practical benefits of using the cloud.

Furthermore, organizations also need to consider issues including:• Security• Choice of public or private cloud or a

combination of both• Legislation in regard to where the data is held• Identifying suitable and appropriate applications • Integration with existing infrastructure

Cloud can and will mean many things to many people. With every technology the true test is in how it adapts itself to your organization. What is certain is that cloud allows many organizations to have a new option, a new set of tools. Cloud has certainly demonstrated to organizations a different way to make technology work for them and also shown a capacity to allow a new way for people to create, innovate and engage.

When considering the benefits of cloud in state and local government, we help customers to evaluate:• Is there a cost saving or efficiency gain that

your organization can take advantage of?• Is there a potential improvement in outcomes,

for example in areas such as inclusion?• Is there potential for innovation?

Working with DellDell has been part of the cloud computing evolution from the beginning. Today many of the public and private clouds run on Dell hardware. Our infrastructure delivers digital maps to mobile users, cloud email to lawyers, and more than six billion diagnostic images securely to hospitals and physicians. Backed by a decade of experience building cloud environments, Dell is well placed to help you evaluate the applicability of cloud technology to your organization.

Dell cloud services and cloud products cover many domains. These include:• Consultancy and feasibility consulting• Open source cloud infrastructure• Virtual desktop from the cloud• Cloud backup and data storage services• Cloud security• Identity software for cloud authentication• Multi-cloud management software

The collective experience and knowledge within Dell is yours to access. In most cases we begin by simply discussing the operational issues that you are facing and from this we recommend technology solutions that address these issues. Sometimes these solutions take the form of cloud services or include cloud technologies. While our approach is not predicated on a cloud outcome, if cloud technologies or services are identified as being suitable, then Dell can provide the support, reference architectures and deployment framework necessary to help make you successful.

Government cloud computing

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Mobileemployee

Fixed remoteemployee

O�ce/Mobile employee

Public CloudCompute on demandStorage on demand

aaS CloudDesktop as a ServiceSoftware as a Service

Private CloudInfrastructure as a ServiceBack-up as a ServiceStorage as a Service

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SecurityIDM UDM

The diagram below provides an overview of the cloud computing models.

Application as-a-service• SalesForce.com• Microsoft® Office 365

Identity and access managementQuest One identity and access management solutions offer a simpler way to provide employees with the right access to business-critical information, handling identity management and access governance.

Public CloudElastic capacity with options for one-off IT services/events and to meet occasional demand.• Amazon Cloud Services • Microsoft Azure • Google Cloud Services

How government cloud computing works

Application integrationDell Boomi enables you to connect any combination of cloud, software-as-a-service (SaaS) or on-premise applications without appliances, software or coding.

User and device managementWith Dell Cloud Client Manager, organizations have the flexibility to provide a fully managed service including:• Manage and secure devices• Configure and deploy apps• Deliver proactive reporting and support

Or they can choose the option of adopting BYOD, ensuring:• Compliance• Deliver/revoke services• Separated corporate and personal processes

Private CloudFixed capacity hosted cloud environment for seasonal and flexible IT requirements.• Storage• Dropbox• Archive

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Solution benefits by department

Dell government cloud computing solutions have been proven to deliver benefits that impact front-line and back office employees as well as their colleagues in Information Management and Technology, Finance and Operations.

Information management and technologyDell cloud solutions eliminate risks from proprietary architectures and enable you to innovate in-house based on your specific needs. Dell delivers the support, reference architectures and the deployment framework to help cloud to deliver:• Simplified management - provision, activate and manage your virtual

desktops from a central web portal• Application modernisation and integration - connect any

combination of cloud, software-as-a-service (SaaS) or on-premises applications without appliances, software or coding

• Rapid response to provisioning IT services at very short notice when required

Operations and financeDell makes it easy to build and manage the cloud so that it keeps pace as your business strategies or processes change. You can create the path you need today and implement without worrying about exit strategies and vendor lock-in risks:• Lower upfront costs with a predictable monthly subscription. That

means you can scale your infrastructure based on fluctuating business demands without the cost of IT management

• Improve security and compliance with cloud by ensuring that sensitive data can be regularly backed up, replicated and purged from local devices

• Increase agility – enabling rapid capacity on-tap for unpredictable or seasonal spikes in demand

Local authority employeesWith an increasingly mobile workforce, organizations can use cloud-based desktop virtualization such as Dell DaaS to quickly and easily provision employees based on their role, ensuring:• Access to the applications and information that they need to

be productive• 24/7 connectivity, independent of location or device• Automated backup of end user data

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Taking a closer look

In order to provide you with as much information as possible about Dell cloud computing solutions we have put together a range of resources and assets designed to give you the opportunity to take a closer look.

Free discovery workshopSpend a half-day with a Dell state and local government solutions architect and participate in an interactive session discussing your needs. Dell experts will share critical success factors, shared learning from other state and local government deployments and indicative timelines and expectations.

Please ask your Dell Account Manager for details.

Cloud assets in TechCenterDell is an industry leader in cloud computing, delivering a variety of products and services for enterprise customers. The Cloud Wiki presents a variety of information on these products and services as well as event overviews and partners.

Read more at Dell.com/slg/cloud.

Customer case studiesSee how Dell customers are benefiting from Dell cloud solutions at bit.ly/Dell-SLGov-Customer-Stories.

Learn more about Dell cloud solutions at Dell.com/slg/cloud.

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Contact your state and local government team

For more information, please call 1-800-981-3355 or contact your local Dell Account Manager.

Dell, XPS, Optiplex, Quest, PowerEdge, Dell Boomi, SonicWALL, Compellent, KACE, Dell Wyse, and the Dell logo are trademarks of Dell Inc. registered in the United States and other countries.

Dell service offerings do not affect customer’s statutory rights. Availability and terms of Dell Services vary by region. Terms and Conditions of Sales, Service and Finance apply and are available on request or at Dell.com/terms.

Dell Inc., One Dell Way, Round Rock, Texas 78682.

To learn more about state and local government solutions, visit Dell.com/slg.

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