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Delivering open, honest and measurable value

Delivering open, honest and measurable value - JKL Solutions · JKL Solutions The best partnerships are brilliant combinations; strawberries and cream, ice and lemon… just like

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Page 1: Delivering open, honest and measurable value - JKL Solutions · JKL Solutions The best partnerships are brilliant combinations; strawberries and cream, ice and lemon… just like

Delivering open, honest and measurable value

Page 2: Delivering open, honest and measurable value - JKL Solutions · JKL Solutions The best partnerships are brilliant combinations; strawberries and cream, ice and lemon… just like

Your award winning business solutions provider

Page 3: Delivering open, honest and measurable value - JKL Solutions · JKL Solutions The best partnerships are brilliant combinations; strawberries and cream, ice and lemon… just like

Build a long term partnership and save with JKL Solutions

The best partnerships are brilliant combinations; strawberries and cream, ice and lemon… just like JKL Solutions and you.

Founded by industry experts, Nick Miles and Nathan Rice, JKL was formed to address a need in the market for a truly customer centric solution, with integrity at its core. Our fundamental philosophy paired with our team’s energy, enthusiasm and positivity has rapidly positioned JKL at the forefront of the office supplies market in the UK, growing at a phenomenal rate of 27% per annum.

Through our Business Health Check, we can immediately deliver a beneficial impact to your bottom line. This free service examines your purchasing using a sophisticated cost analysis tool, carried out by experienced industry experts. This process consistency delivers savings in excess of 20% to our new partners.

We raise the bar on standards and have been honoured with host of industry awards due to our excellence in customer care and product initiatives. Backed by ISO 9001, you can also trust us to deliver on promises.

Office supplies are at the heart of our business and helping you is at the centre of everything we do.

Page 4: Delivering open, honest and measurable value - JKL Solutions · JKL Solutions The best partnerships are brilliant combinations; strawberries and cream, ice and lemon… just like

What you need, exactly when you need it

We supply everything for your office, rationalising your supply chain and delivering all the benefits associated with single source. Our team of experts provide a truly integrated solution in line with your requirements to add real value.

Through our UK based partnerships, you have the support of a £300 million world class operation with over 16,000 products in stock, from 200 suppliers, all available on a next day delivery service. Here’s how we do it:

• 1 million square feet of warehousing space across 3 distribution centres in the UK and Ireland

• £50m stockholding ensuring a first time order fill in excess of 97%

• State-of-the-art automated fulfilment system delivering orders accurately and on time

In addition to supplying products from over 200 leading manufacturers, we stock our own Q-Connect range, Europe’s brand of choice quality office products. Q-Connect offers a wide range of low cost office essentials as an alternative to brand name products with over 70 product groups and 3,000 products. Q-Connect combines quality products with an attractive price and VOW is proud to be the exclusive reseller of Q-Connect products in the UK and Ireland.

We take the hassle out of ordering supplies for your office, leaving you free to focus on the most critical areas of your business, safe in the knowledge that you are in the best possible hands; ours.

Page 5: Delivering open, honest and measurable value - JKL Solutions · JKL Solutions The best partnerships are brilliant combinations; strawberries and cream, ice and lemon… just like

So much more than just stationery

What our customers have to say

We offer a range of unique solutions which can help you save on two of the most precious business resources; time and money.

Print and branded products

Our print management portal enables you to create, proof and buy business cards and letterheads online. For anything out of the ordinary, such as marketing literature and promotional products, our team is here to help you every step of the way.

Interiors and space planning

Whether design, fit-out or refurbishment is required, we work independently or as part of your project team to deliver a positive impact and measurable benefits in business performance.

Be secure

It’s vital to protect confidential information. Our secure shredding service offers you a cost effective, environmentally friendly solution which ensures hat your shredded paper is recycled.

Successfully sustainable

As well as being ISO 14001 accredited, we use recycled packaging, our eco products are clearly identified. We will also collect your empty ink and toner cartridges.

99% of customers surveyed would not hestitate to recommend JKL.

“We have been a customer of JKL for many months, and are extremely pleased with theirservice and pricing. Our Account Manager is exceptional. She is quick to respond, advise and deal with anything we need assistance with. JKL is what service is all about.” Jayne Ashton. Office Manager

“JKL Solutions have supplied our business for many years and I genuinely believe others could learn from their approach. Communication is always strong and speedy, with regular review meetings to keep us updated on all aspects of our contract. We know our account is valued, something that in my 30 years I have not seen before.” Alan Freeman. Office/Facilities Manager

Page 6: Delivering open, honest and measurable value - JKL Solutions · JKL Solutions The best partnerships are brilliant combinations; strawberries and cream, ice and lemon… just like

Putting you in complete control

Over 65% of our customers use our online procurement website which is available 24/7, enabling you to browse and buy from over 12,000 products for fast, accurate delivery. You can also place orders by phone, fax or email.

An essential aspect of our proactive customer care consists of regular meetings at which we will supply a complete analysis of what, when and how you buy. This ensures a constant focus on delivering value through a tailored approach to you and your needs.

What makes us different to the rest

With so many options available to businesses, customer loyalty is paramount and a key benchmark to our success. Our customer retention rate is over 98% which has been achieved through the development of open, honest and transparent partnerships with every one of our customers. Here are just a few of our key differentials:

Our people. We have a loyal, experienced team of customer champions who take pride in delivering exceptional customer care and going the extra mile.

Our flexibility. Our business model provides maximum flexibility to deliver bespoke solutions to meet our customers’ specific requirements.

Our value. Anyone can do cheap. Very few can do cost effective, and do it consistently well. We’ve built an infrastructure to ensure you enjoy aggressive but sustainable prices, deploying industry leading models to save you money where it matters.

Our reliability. Through our robust processes and ordering systems, we deliver an outstanding service for total piece of mind, backed by a 99% guaranteed accuracy.

Our responsiveness. Your requirements can change without notice. We adapt and evolve to meet changing demands.

Our word. Quite simply, we always do what we say we’ll do.

Page 7: Delivering open, honest and measurable value - JKL Solutions · JKL Solutions The best partnerships are brilliant combinations; strawberries and cream, ice and lemon… just like

Let’s develop a brilliant partnership

Make the move

With the freedom of independence, and the experience to win, implement, manage and delight companies of all sizes, we are proud to be the solution that many are turning to. We listen, we discuss and sometimes challenge, but in the end we have one core purpose; to deliver a robust, cost effective and efficient solution tailored to you.

Many businesses firmly believe that “we buy best” and are sometimes reluctant to take the first step. If you are looking to enhance profits, release funds, free up time and replace lost revenue, then we would welcome a conversation with you. You have nothing to lose and everything to gain.

If you are ready to make the move to JKL, the transition will be smooth and trouble-free. A dedicated project manager will work with you to develop an agreed, timed project plan to ensure that transferring your business supplies provider causes absolutely no disruption to your day to day business. We understand that we need to be easy to deal with.

Our team’s honesty and transparency make JKL solutions a truly viable business partner. Our loyalty and trust leaves customers with an experience they want to talk about and share. We would be delighted to develop a brilliant partnership with you.

Care to find out more?

Please contact us today to discuss your needs in more detail.

Give us a call on: 0844 940 9410

Or why not drop the team an email: [email protected]

Page 8: Delivering open, honest and measurable value - JKL Solutions · JKL Solutions The best partnerships are brilliant combinations; strawberries and cream, ice and lemon… just like

JKL Solutions Ltd Warehams House Warehams Lane

Hertford SG14 1LA

Telephone: 0844 940 9410 Fax: 0844 940 9420

Email: [email protected] Website: www.jklsolutions.co.uk