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Delivering business impactOur predictive analytics model
A 1-point improvement in CXcan have a multi-million dollar impact.
64
76
70
74
81
SCORE
81
70
78
71
73
SCORE
0.3
0.6
1.2
0.5
2.2
IMPACT
4.0
2.2
3.3
2.5
3.5
IMPACT
BUY ONLINE
BUY OFFLINE
RECOMMEND
RETURN
BRAND CONFIDENCE
OutcomesOutcomes of the Customer Experience
WHAT OUTCOME DOES IT IMPACT?
79.30 100
70.2
WHERE AM I RIGHT NOW?WHERE SHOULD I BE?
PATENTED
FXI SCORE
LOOK AND FEEL
NAVIGATION
IMAGES
PRODUCT INFO
PERFORMANCE
LeversDrivers of Satisfaction
WHICH LEVERS SHOULD I PULL?