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Ramon Cliquet Full-stack Senior Designer www.ramon.im Design Systems: Delivering a Consistent Design -led Customer Experience.

Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

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Page 1: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Ramon CliquetFull-stack Senior Designer

www.ramon.im

Design Systems:Delivering a Consistent Design-led Customer Experience.

Page 2: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

What we will cover .

1. Industry facts and challenges

2. How a design system can help

3. What a design system really is

4. How to create a design system

5. The adoption of a design system

6. Q&A

Page 3: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Olá!About me.

● From Brazil, settled in Perth WA

● 15+ years of design experience cross discipline

● Co-created apps & sites used by millions of people

● Involved in the creation and governance of three Design Systems

Page 4: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

So,First things first.

#1------------------------------------ The Problem.

Page 5: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Brands are investing in design to go digital.

But digital is complexand is everywhere.

Page 6: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Customers are demandingfor disruption and innovation.

But 79% of products miss their launch dates* . * Source: 1CGT/Sopheon Survey

Page 7: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Fellow designers, It is time to productionizeour services.

We must empower our teams and customers .

Page 8: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

The digital design drama. 0_0

Rapidly growth with too much demand

Tailor -made for individual problems

Difficult to scale and maintain consistency

Slow response to metrics and data collection

Page 9: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Hum.But how can a Design System save us all?

#2 ------------------------------------- The Solution

Page 10: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

A Design System aims to enable empower and enforce great experiences :)

Allow internal and external teams to speak the same language

Accelerate product development and design hand-over

Provide a consistent and unique experienceto your customer

Page 11: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

This is why corporations like Google, Apple and IBM have created and shared their design systems.

http://styleguides.io/

https://material.io/design/

http://carbondesignsystem.com/

https://atlassian.design/

https://developer.apple.com/design/human-interface-guidelines/

Page 12: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Let’s not only make great design.

Let’s make design great.For everyone.

Page 13: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Let's make design

reusable.

Page 14: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Let's make design

consistent.

Page 15: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Let's make design

efficient.

Page 16: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Let's make design

robust.

Page 17: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Let's make design

reliable.

Page 18: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Some core benefitsof a Design System.

Avoids duplication and re-work

Creates unification, alignment and consistency

Provides ready-to-use material

Saves time, money and hussle

Page 19: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Cool.But what da heck a Design System really is?

#3 ---------------------------------- The Approach.

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Design System is your product interface & experience, living & briefing one single source of truth.

Page 21: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

It should include your GUI elementsdesign, code and documentation- Part 1.

Colors:

Hierarchy, usage, combinations, reserved, etc.

Typography:

Size, weights, typefaces, line -height, etc.

Visual Layout:

Grids, spacing, positioning, structure, etc.

Visual Assets:

Logos, icons, images, illustration, etc.

Page 22: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

It should include your GUI elementsdesign, code and documentation-Part 2.

Common components:

Buttons, forms, tables, cards, etc.

Common Patterns:

Validations, do’s and don'ts, etc.

Content tone and voice:

Use of words, sentences, etc.

Motion, sounds and gestures

Interaction specs for touch devices, etc

Page 23: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

But it could easily go beyondthe visuals.

Principles And criterias:

Guidelines, accessibility checks and etc.

Processes and activities:

Ways of working, design stages and etc.

Team structure and roles:

Responsibilities, deliverables and contact details.

Page 24: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

People, you don’t need to start from scratch.

Page 25: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Awesome.How do I create a Design System then?

#4 ------------------------------------ The Process.

Page 26: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

You might just get started as a side project.

But at some point, you will need a working team.

Page 27: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Bear in mind:

A design system is meant to be a ever evolving product.Not a project.

Page 28: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Organisingyour Design System.

● Principles

● Basics

● Components

● Patterns

● Areas

● Layouts

Page 29: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Hey,ensure a design pack.

● Components and symbols

● Team contribution and visibility

● Version control

● Naming conventions

● Peer review

● https://materialdesignkit.com/android -gui/

Page 30: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Hey,ensure a code base.

● Self-contained components

● Standalone dependency

● Code snippets and formatting

● Naming conventions

● Version control

● Code review

● GIT YARN and NPM packages

Page 31: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Hey,ensureusability .

● Mobile-first approach

● Built in accessibility from component level

● W3C compliance checks

● Check components and page performance

● Interactions responses and consistency

Page 32: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Hey,ensure testing .

● Use your design system to build your design system

● Test regularly cross device

● Use packages to facilitate adoption

● Provide confidence in your code

Page 33: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Boom! Implemented.Now what?

#5 -------------------------------- The Governance.

Page 34: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Now, here comes the hard bit !Believe me. 0_o

Buy-in and Adoption

Feedback and Communication

Governance and Collaboration

Storytelling and documentation

Page 35: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

It must evolve. Listen to users feedback andreimagine it.

Revisit content and structure

Regroup elements and components

Rethink solutions and purpose

Rewrite code and performance

Page 36: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Reduced design and production effort

Source: https://gel.westpacgroup.com.au/case -studies/summary/

Page 37: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Consistency guides a userthrough a product.

Page 38: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

You’ll havemeaningful conversationsabout your product.

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Some examples and references

http://styleguides.io/

https://www.designbetter.co/design -systems-handbook

http://atomicdesign.bradfrost.com/

https://theblog.adobe.com/building -design-system-speed-scale-collaboration -innovation/

https://designmodo.com/design -system/

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Let’s keep in touch!

[email protected]

www.ramon.im

Page 41: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

And that’s a wrap.Questions?

#6 --------------------------------------------- Q&A.

Page 42: Delivering a Consistent Design-led Customer Experience.€¦ · Delivering a Consistent Design-led Customer Experience. What we will cover. 1. ... The digital design drama. 0_0. Rapidly

Ramon CliquetFull-stack Senior Designer

www.ramon.im

Design Systems:Delivering a Consistent Design-led Customer Experience.