Decision Management - The Universal Driver for Value Creation - MIPA March, 2013

8/13/2019 Decision Management - The Universal Driver for Value Creation - MIPA March, 2013

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Cjnhshgm ObmbejojmtCjnhshgm ObmbejojmtSaj Zmhvjrsbf Crhvjr `gr Pbfuj NrjbthgmSaj Zmhvjrsbf Crhvjr `gr Pbfuj Nrjbthgm

Cr. Tbrhtgsa IbsuObrna 2, 942>

OburhthusHmsthtutjOburhthusHmsthtutjOburhthusHmsthtutjOburhthusHmsthtutjOburhthusHmsthtutjOburhthusHmsthtutjOburhthusHmsthtutjOburhthusHmsthtutj

g`Trg`jsshgmbfBnngumtbmtsg`Trg`jsshgmbfBnngumtbmtsg`Trg`jsshgmbfBnngumtbmtsg`Trg`jsshgmbfBnngumtbmtsg`Trg`jsshgmbfBnngumtbmtsg`Trg`jsshgmbfBnngumtbmtsg`Trg`jsshgmbfBnngumtbmtsg`Trg`jsshgmbfBnngumtbmts


2/49

@fgw g` Chsnusshgm@fgw g` Chsnusshgm

Yjvhsht Cjnhshgm Obmbejojmt

Euhchme Trhmnhpfjs bmc Iuhfchme Ifgnks g` Pbfuj Nrjbthgm

Cjnhshgm Obmbejojmt Bpprgbnajs bmc Grhjmtbthgm

Bcgpt Bnthgmbifj Bpprgbnajs

Bvghc Jheat Srbps

Fhijrbtj rgo Igumcjc Ybthgmbfhty

@gffgw Igumcbrhjs g` Ngrpgrbtj Egvjrmbmnj

Yhsk Obmbejojmt - Saj Gtajr Mboj g` Cjnhshgm Obmbejojmt

^ustbhmbihfhty Obmbejojmt - Kjy tg Fgme Sjro Pbfuj Nrjbthgm Nbsj ^tucy gm Chsngumt Obmbejojmt

Uajm `uturj fggks abzy, ht hs thoj tg eg ibnk tg ibshns


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Yjbna Bpjx

>

Yjvhsht Cjnhshgm Obmbejojmt

Ihtj taj ^gurnj


4/49

Uabt hs Cjnhshgm Obkhme

Cjnhshgm obkhme hs taj prgnjss iy wahna obmbejrs rjspgmc tggppgrtumhthjs bmc tarjbts iy bmbfyshme gpthgms bmc obkhmecjnhshgms bigut egbfs bmc ngursj g` bnthgms

Gppgrtumhthjs ? Ubys tg hoprgvj grebmhsbthgmbf pjr`grobmnj

Sarjbts ? Gnnurs wajm taj grebmhsbthgm hs b``jntjc iybcvjrsj hopbnts g` jvjmts

3

Cghme wabt hs rheat hs mgt abrc - Kmgwhme wabt hs rheat hs.

Fymcgm I Lgamsgm

Gmnj ygu abvj obcj ygur obrks wbtna gut `gr jrbsjrs.

Uhff YgejrsSaj stgry g` b khc gm b whmtjr ogrmhme hm b ahff stbthgm

Fjbrmhme pghmt< Obkj ijst usj g` jmvhrgmojmt bmc sbvj hmputs

Nrhshs hs b wgmcjr`uf gppgrtumhty tg wbstjNrhshs hs b wgmcjr`uf gppgrtumhty tg wbstj -- Yjobhm hm b stbtj g` rjbchmjssYjobhm hm b stbtj g` rjbchmjss


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Tbrthnhpbmts hm Hmchb ijfhjvj tabt hmcustry / sjntgr prjssurjs whffhmnrjbsj nabffjmejs bmc gppgrtumhthjs gvjr taj mjxt tarjj yjbrs

Oblgr Nabmejs bmc Nabffjmejs Gvjr taj Mjxt Sarjj Xjbrs

1>%

58%

Mjjc `gr `bstjr cjnhshgm obkhme

Trgcunt/^jrvhnj Cjobmc Ergwta

Hmchb EfgibfHopjrbthvjs g` bErgwhme Jngmgoy

53%

02%

Sgp Nabffjmejs

@hmchmes `rgo b ^tucy g` HIO

:

^gurnj< HIO Hmsthtutj `gr Iushmjss Pbfuj,

Saj Efgibf N@G ^tucy 9424

Bs b rjsuft g` tajsj `bntgrs, b oblgrhty g`Hmchbm @hmbmnj grebmhzbthgms ijfhjvj tabt tajyabvj tg obkj oblgr nabmejs tg rjspgmc.

55%

5:%

:>%

>8%

4% 94% 34% 04% 14% 244%

Trjssurj tg rjcunj ngst ibsj

Cjobmc `gr jxtjrmbf trbmspbrjmny (j.e.,Igbrc, sabrjagfcjrs, tbxpbyjrs, rjeufbtgrs)

Bihfhty tg btrbnt bmc rjtbhm tbfjmt

Bnnjss tg sagrt tjro fhquhchty/fgme-tjro nbphtbf

51%

08%

:0%

34%

4% 94% 34% 04% 14% 244%


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3Ys - Yheat Sbsk bt Yheat Shoj whta Yheat Trgnjss bmc `gr Yheat Pbfuj

Crbobthn hoprgvjojmts hm systjos bmc prgnjcurjs `gr (^jvjm ^jbs)

Rubfhty - Ngopjththvj ch``jrjmthbthgm g` prgcunts bmc sjrvhnjs

Ngst - Fjbcjrsahp hm prgcunts fh`jnynfj obmbejojmt

Pgfuoj - Ngopjththvj bcvbmtbej ijshcjs ijhme taj `hrst ogvjr

Yjfbthgm - Cjfheat g` igta hmtjrmbf bmc jxtjrmbf nustgojrs

^pjjc - Yjspgmc tg nabmejs hm obrkjt, bmc jmvhrgmojmt

Ngrmjr ^tgmjs g` Cjnhshgm Obkhme `gr Pbfuj Nrjbthgm

0

- Surmgvjr g` rjsgurnjs, uppfy-nabhm @fjxhihfhty - Tjbks bmc trgueas bmc oufthchrjnthgmbf jxpbmshgm

^ustbhmbihfhty - Cjvjfgp jmcurhme suistbmnj tg sustbhm bff bigvj

Chsnrjtj ogcjffhme g` pjr`grobmnj fhmkjc hmnjmthvjs


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Ngoobmcojmts `gr Nabmehme Jmvhrgmojmt

Obkj cjnhshgm tbkjrs bwbrj g` Uabt oby eg wrgme

Ij bwbrj g` grebmhsbthgmbf rjbfhthjs - Ruhnk `hx sgfuthgms obyyhjfc gmfy sagrt tjro rjsufts

Trgpajshsj `gr fgme rum bmc irhme hm Ngffjnthvj Uhscgo Ngmvjrej tgwbrcs taj `rbojwgrk g` Jmtjrprhsj Yhsk

Obmbejojmt (JYO)

Srjbt jvjr shm fj Hm`grobthgm bs ^trbtj hn Bssjt

Sargw bwby Jxjnuthvj ûoobrhjs, nrhthnbffy jxbohmj Cjtbhfs

Ij chspbsshgmbtj `gr wabt hs tg ij crgppjc, hmnfuchme pjgpfj,yjt rhme `jmnj tbfjmts

Cg mgt hemgrj ôbff gpjrbthgms / Trgcunts bmc wbstbejs

Bmc taj fhst egjs gm `gr spjnh`hn rjbfos g` grebmhsbthgms

ûstbhmjc vbfujûstbhmjc vbfuj ejmjrbthgm skhff bmc mgt gwmjrsahpejmjrbthgm skhff bmc mgt gwmjrsahphs taj ufthobtj nrhtjrhb `gr gnnupyhme tajhs taj ufthobtj nrhtjrhb `gr gnnupyhme taj Crhvjrs ^jbtCrhvjrs ^jbt


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1

Cjnhshgm ObmbejojmtCjnhshgm Obmbejojmt -- Euhchme TrhmnhpfjsEuhchme Trhmnhpfjs

bmc Iuhfchme Ifgnks `gr Pbfuj Nrjbthgmbmc Iuhfchme Ifgnks `gr Pbfuj Nrjbthgm


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8


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Obxhohsbthgm

g` Pbfuj

Bcchthgms &Hmmgvjmthgm*

Pbfuj Nrjbthgm ?

Trj-bssjss hopbntsg` sjjcs hm taj

Ugoi g` Shoj

Pbfuj abs b vbfuj

gmfy h` hts

vbfuj hs vbfujc.]

Hmnrjbsj hm

^abrjagfcjrs

Ujbfta

*Hmmgvjmthgm ?Hmmgvbthvj bmc Hmvjmthvj Pbfuj Nrjbthgm

] Irybm Cysgm, `grojr NJG g` Ngnb Ngfb


11/49

Agw tg bpprgbna

CjnhshgmObmbejojmt

2. Abf` `hffjc

whta wbtjr

9. Abf` jopty

>. Saj efbss

hs uff - abf``hffjc whta

wbtjr bmcabf` whtabhr.

^gurnj< Zmkmgwm

ûnnjssùfûnnjssùfcjnhshgmcjnhshgmobkhmeobkhme

prjsuppgsjsprjsuppgsjspgshthvjpgshthvj

btthtucj bmcbtthtucj bmcprgbnthvjprgbnthvjbpprgbnabpprgbna


12/49

Iushmjss Jmvhrgmojmt B Runhk Yjnbphtufbthgm

Jxpgsurj tg sjvjr efgibf ngopjththgm jvjm gm agoj ergumc Chrjnt hopbnt g` efgibf jvjmts Ngupfhme bmc cjstbihfhshme j``jnts

Sjnamgfgey jxpfgshgm fjbchme tg `bstjr cjfhvjry bt nustgojrs jbsj

Ngmsuojrhso bmc obmh`gfc gpthgms tg naggsj `rgo Jbrfhjr groufb g` Trhnj ? Ngst + Trj-cjtjrohmjc Yjturm

hs ijhme rjpfbnjc iy obrkjt crhvjm rjbfhthjs

29

^jffhme Trhnj ? Pbfuj nrhthnbffy ojbsurjc iy nustgojrs `gr taj uthfhty

Yjturm ? Cjit ^jrvhnhme Ngsts, Trg`ht, bmc Yjtjmthgms gr`uturj jxpbmshgm. Saus

Ngst ? Yjshcuj (^T Yjturm) tg ij sabrjc iy gtajr hmputs

Sbrejt gr Pbfuj Obmbejojmt hs NG^S

Obmbej pjr`grobmnj bmc ngsts, jfsj ogvj bwby `rgo ngopjththgmObmbej pjr`grobmnj bmc ngsts, jfsj ogvj bwby `rgo ngopjththgm


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Pbfuj nrjbthgm ? Zthfhty Ngst, gr Yjsuft Ngst = 2

Obxhohsj Pbfuj ? Obxhohsj Zthfhty gr Ohmhohsj Ngst

Bcc vbfuj iy ohmhohshme vbfuj cjstrunthgm

@gnus gm strbtjehn crhvjrs g` vbfujs

Yjogvj sui-gpthobfhty hm gpjrbthgms

Yjvhsht @umcbojmtbfs g` Pbfuj Nrjbthgm

2>

Trgnjss nrgss - `umnthgmbf cbtb bmc usj hm`grobthgm

Ugrk hmmgvbthvjfy bmc usj shopfj sgfuthgms

Cjvjfgp supjrhgr nbpbihfhthjs j``jnthvj `gr Nustgojrs igta hm

Jxtjrmbf, bmc Hmtjrmbf Jmvhrgmojmt

Saj Srjmc hs vhshifjSaj Srjmc hs vhshifj Xgu abvj mg iushmjss tg ij hm tajXgu abvj mg iushmjss tg ij hm taj

iushmjss g` cghme iushmjss umfjss ygu nrjbtjiushmjss g` cghme iushmjss umfjss ygu nrjbtj sustbhmbifj vbfujssustbhmbifj vbfujs


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Sbrejt - Uajrj tg eg `rgo wajrj 77

Xjstjrcb

Sgogrrgw Iushmjss pjr`grobmnjobmbejojmt hs bffbigut obkhme sjmsj g` Uabt hs abppjmhme

%

Ngmcunt trjmc bmbfyshs =Ngmcunt trjmc bmbfyshs = Obp prjsjmt pgshthgmObp prjsjmt pgshthgm == @hx strbtjehn hmtjmt@hx strbtjehn hmtjmt == Hmhthbtj BnthgmHmhthbtj Bnthgm

Sgcby

mgw bm

Uabt sagufc abppjmhm `grwbrc pbta


16/49

Cjtjrohmbthgm g` Jxpjntjc Yjturm

Yhsks - Yjturm Srbcj-g``

Sbr

Ejt

Yhsk-YjturmHmch``jrjmnj Fhmj

Bssjssjc Yjturm(^jfjntjc trbtjey)

jturM

(%)

Yhsks ($ Ohffhgm )

Yhsk @rjj Yjturm %

QQ%

Fjt us rjvhjw taj rjsufts g` b nbsj stucy g` @grtumj :44 Ngs.

Grebmhsbthgmbf egbfs brj ijst bnahjvjc wajm bfhemjc whta hmchvhcubf egbfs


17/49

BBnnaahhjj

ObmbejojmtObmbejojmtJxpjntbthgmJxpjntbthgm

JopfgyjjJopfgyjj

E. A.E. A. Ag`stjcjsAg`stjcjs Erbpa `gr Jopfgyjj IjabvhgurErbpa `gr Jopfgyjj Ijabvhgur(Trgnjss g` Sbrejt ^jtthme)(Trgnjss g` Sbrejt ^jtthme)

\gmj BJbsy

\gmj ICh``hnuft

\gmj NHopgsshifj

25

jjoojjmmtt

Tjr`grobmnjTjr`grobmnj

J``grts & TjrnjpthgmJ``grts & Tjrnjpthgm g` Jopfgyjjs bmc Obmbejojmtg` Jopfgyjjs bmc Obmbejojmt


18/49

Saj Zfthobtj Nrhtjrhb

^gnhjty^gnhjty

JmtjrprhsjJmtjrprhsjIjmj`htsIjmj`hts AbrosAbros

Ijmj`htsIjmj`hts UhmUhm -- UhmUhm TTbrbshtjbrbshtj

@bntgr `gr ch``jrjmthbthme taj prgcunt / sjrvhnj g``jrjc tg taj sgnhjty

21

AbrosAbros ObrtyrObrtyr SjrrgrhstsSjrrgrhsts

TbrbshtjTbrbshtj Mgt ij bifj tg sunk `gr fgmeMgt ij bifj tg sunk `gr fgmeSjrrgrhstsSjrrgrhsts Khffjc hm mg thojKhffjc hm mg thojObrtyrObrtyr Ifjjc tg cjbtaIfjjc tg cjbtaûnnjssùf ^trbtjeyûnnjssùf trbtjey Nrjbtj b whmNrjbtj b whm--whm shtubthgmwhm shtubthgm

Jxnfushvj rjfhbmnj gm hmbmnhbf hmchnbtgrs prgogtjsJxnfushvj rjfhbmnj gm `hmbmnhbf hmchnbtgrs prgogtjs sagrt tjrosagrt tjro ijabvhgurijabvhgur

tabttabt sbnrh`hnjs fgme tjro vbfujsbnrh`hnjs fgme tjro vbfuj `gr sagrt tjro pjr`grobmnj`gr sagrt tjro pjr`grobmnj -- TgrtjrTgrtjr


19/49

Hmtrgspjnt bmc Yjpgshthgm taj Iushmjss bmc Trgcunts

Ngopjthtgrs

Saj Grebmhsbthgm KmgwmMgt

Kmgwm

KmgwmTuifhnKmgwfjcej

Zmhquj^trjmeta*

28

Mgt Kmgwm

** Zmhquj strjmeta whff fhj hm kmgwhme wabt taj ngopjthtgrs cg mgt kmgw

** ^trhvj tg ogvj tg taj umjxpfgrjc brjb tg bnahjvj b stbtj g` rjbcymjss`gr prgbnthvjfy cjfhvjrhme wabt taj sgnhjty whff bsk `gr tgogrrgw

Ifhmcmjss Zmjxpfgrjc**

Saj gmfy fhoht tg gurSaj gmfy fhoht tg gur rjbfhsbthgmrjbfhsbthgm g` tgogrrgw whff ij gur cguits g` tgcbyg` tgogrrgw whff ij gur cguits g` tgcby


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2. Ahea Nbphtbf-Gutput Ybthg - Jmsurj prgcunthvhty g` bff rjsgurnjs

9. Gutsgurnhme - Gutput ibsjc ngmtrbnts

>. Uagfj Fh`j-g`-Bssjt Ngsthme - Fh`j nynfj ngsthme g` rjsgurnjs

3. Gpjrbthgms - Jngmgohjs g` snbfj

:. Trgnurjojmt - Ijmj`hts g` vgfuoj g` hmputs bmc uthfhthjs

0. Nbphtbf bt Yhsk - Nbphtbf strunturj bmc hmbmnhme cjnhshgm

Fgme Sjro Kjy Crhvjrs g` Pbfuj `gr Ogmjy

94

5. ^hmefj Tghmt Yjspgmshihfhty - Hmtjerbthgm whta chstrhiutjc fjbcjrsahp

1. Hmmgvbthgm - ^ystjos, prgnjssjs bmc tajhr bppfhnbthgm hm jxjnuthgm

8. Ngopjththgm bmc Ngopjthtgrs - Cgojsthn bmc gvjrsjbs

24. Yhsks - Obmbej, trbms`jr bmc bvghchme rjpjththgm g` ohstbkjsTrhgrhthsj, joijc hmtg pfbm bmc tbkj bnthgms tg nrjbtj ogrj vbfujs

Cjvjfgpjc `rgo taj tagueats g`

Bcrhbm Ogmtbeuj, Cy. Nabhrobm g` Tbrtmjrsahps, ZK


21/49

Cjnhshgm Obmbejojmt

pprgbn js bm r jm b gm

Cjnhshgm obkhme hs taj wby g` jvjrygmjs fh`j


22/49

Sjm Ngoobmcojmts `gr Cjnhshgm Obkhme

Ejmjrbf Obmbejojmt pghmt g` vhjw2.2.2.2.2.2.2.2. Cj`hmj giljnthvjs bmc egbfs tg ij bnahjvjc

9. Cj`hmj taj prgifjo(s) tg ij rjsgfvjc

>. ^tucy taj hmtjrmbf bmc jxtjrmbf rjbfhthjs

3. Cjvjfgp bftjrmbthvj ngursjs g` bnthgms

:. Nrhthnbffy cj`hmj bmc ehvj cuj ngmshcjrbthgms tg fhohthme `bntgr(s)

0. ^jfjnt taj bpprgprhbtj cjnhshgm obkhme tggfs

99

5. Phsubfhsj taj rjsgurnj rjquhrjojmts `gr jxjnuthme taj cjnhshgm1. Zmcjrstbmc ch``jrjmnjs ijtwjjm cjnhshgms obcj bmc tg ij

jxjnutjc umcjr prgljntjc obrkjt ngmchthgms whta

- Njrtbhmty

- Zmnjrtbhmty bmc / gr- Hmtjrmbf bmc jxtjrmbf rhsks

8. Zmcjrstbmc taj mjjc bmc hopgrtbmnj `gr nrjbthvhty bmc hmmgvbthgm

24. Jvbfubtj cj`hmjc bftjrmbthvjs bmc naggsj taj ijst gmj bt taj rheat thoj


23/49

^tjps hm Cjnhshgm Obkhme Trgnjss ... 9

@hmbmnhbf Obmbejojmt Tghmt g` Phjw ^agufc ij ngmshcjrjc `gr bff cjnhshgms2. Cj`hmj rjfjvbmt bmc hrrjfjvbmt ngsts bmc rjvjmujs

9. Zmcjrstbmc taj hopgrtbmnj g` qubfhtbthvj `bntgrs

>. Ngmstrunt stbtjojmts g` YJFJPBMS ngsts bmc rjvjmujs `gr jbna cjnhshgm

bftjrmbthvjs - whta bclustojmts gr qubfhtbthvj `bntgrs

3. Bmbfysj taj hopbnt gm sjeojmt prg`ht vhs--vhs ngmerujmnj tgwbrcsngrpgrbtj egbfs

9>

.

0. Bssjss taj mjjc `gr bcchme rhsk prjohuo tg taj rjturm `rgo cjnhshgm

5. Bmbfysj taj ngm`fhnts tabt oby brhsj whta gtajr qubmthtbthvj giljnthvjs

1. Ngmcunt sjmshthvhty bmbfyshs whta vbrhbthgms hm vgfuoj rjfbtjc bmc `hmbmnhbf

vbrhbifjs

8. Cjtjrohmj taj tgtbf vbfuj g` ngst / rjturm hm taj thoj agrhzgm / fh`j nynfj

24. ^jfjnt taj bftjrmbthvj whta aheajst rjturm b`tjr sbths`yhme taj suiljnthvj

`bntgrs bmc rhsk prjohuo.


24/49

JxpjrhojmtbthgmJxpjrhojmtbthgm

Agw tg sjfjntAgw tg sjfjnt

`rgo bftjrmbthvjs`rgo bftjrmbthvjs

YjfhbmnjYjfhbmnj

gm taj bstgm taj bst

Naghnj obcj whtaNaghnj obcj whta

rh at jrs jnthvjrh at jrs jnthvj

Efgibf

Ngumtry

Ngrpgrbtj

Bpprgbnajs `gr ^jfjnthme Cjnhshgm Bftjrmbthvjs

YjsjbrnaYjsjbrna

bmc bmbfyshsbmc bmbfyshs

NrjbthvjNrjbthvj HmtuhthvjHmtuhthvj

^gurnj< Obmbejojmt^gurnj< Obmbejojmt -- B Efgibf Tjrspjnthvj,B Efgibf Tjrspjnthvj, UajhrhnaUajhrhna & Kggmtz& Kggmtz

93

Bvghc `bffhme hmtg Cjnhshgm Srbps wahfj bcgpthme bmy g` taj bpprgbnajsBvghc `bffhme hmtg Cjnhshgm Srbps wahfj bcgpthme bmy g` taj bpprgbnajs


25/49

Fjvjfs g` Cjnhshgm Obkhme

Trgerboojc & Mgm-prgerboojc CjnhshgmsGrebmhsbthgmbf

FjvjfMbturj g` Trgifjo Mbturj g` CjnhshgmZmstrunturjcZmstrunturjc MgmMgm--prgerboojcprgerboojc

9:

^trunturjc

TrgerboojcTrgerboojc^gurnj< Obmbejojmt - B Efgibf Tjrspjnthvj, Uajhrhna & Kggmtz

Yjvhjw grebmhsbthgmbf pahfgsgpay, prhmnhpfjs bmc prbnthnjsYjvhjw grebmhsbthgmbf pahfgsgpay, prhmnhpfjs bmc prbnthnjs


26/49

Jheat Srbps g` Cjnhshgm Obkhme

2.2.2.2.2.2.2.2. Bmnagrhme - Chsprgpgrthgmbtj wjheat tg taj hrst hm`grobthgm

9. ^tbtujsquj - Ihbsjs tgwbrcs prjsjmt shtubthgm

>. ^umk Ngst - Fjbcs tg pjrpjtubtj pbst ohstbkjs

3. Ngm`hrohme jvhcjmnj - Fjbcs tg sjjk hm`grobthgm suppgrthme bm

jxhsthme prj`jrjmnj bmc tg chsngumt gppgshme hm`grobthgm:. @rbohme - Jrrgrs hm stbtjojmt wahfj `rbohme b prgifjo gm

wahna b cjnhshgm hs tg ij tbkjm

90

. -

hm `grjnbsthme cjnhshgm vbrhbifjs5. Trucjmnj - Fjbcs tg gvjr nbuthgusmjss wahfj jvbfubthme hopbnts g`

umnjrtbhmthjs

1. Yjnbffbihfhty - Fjbcs tg ehvj umcuj wjheat tg rjnjmt crbobthn jvjmts

Saj ijst wby tg bvghc bff taj trbps hs bwbrjmjss - `grjwbrmjc hs`grjbrojc

Aboogmc L. ^. , Kjjmjy Y. F. bmc Ybh``b A.Abrvbrc Iushmjss ^naggf, Igstgm, OB Z^B


27/49

Igumcjc Ybthgmbfhty

Tjgpfj sagw igumcjc rbthgmbfhty wahfj tbkhme cjnhshgms

Ht ojbms bihfhty tg obkj rbthgmbf naghnjs hs igumcjc iy

Hmsu``hnhjmt hm`grobthgm bigut taj prgifjo

Yjfjvbmt nrhtjrhb Ngmstrbhmt g` thoj bmc ngst

Rubfhty bmc bogumt g` cbtb

Ojmtbf ngmstrbhmt tg sgfvj taj rgifjo

95

Bs b rjsuft pjgpfj

Ngoprgohsj gm taj ijst pgsshifj sgfuthgm

Eg `gr sgojtahme wahna hs bnnjptbifj tg taj fjbcjrsahp tjbo

^bths`hjs rbtajr tabm gpthohsj

Fburjbtj Ajrijrt ^hogm

^gurnj< Hmchbm Obmbejojmt, Cjnjoijr, 9424

Auobm ihbsjs nbm b``jnt strbtjehn iushmjss cjnhshgmsAuobm ihbsjs nbm b``jnt strbtjehn iushmjss cjnhshgms


28/49

^hx Ns g` Cjnhshgm Obkhme

Ngmstrunt - Nfjbr phnturj g` wabt oust ij cjnhcjc

Ngophfj - Fhst giljnthvjs bmc rjquhrjojmts tg ij ojt

Ngffjnt - Hm`grobthgm gm bftjrmbthvjs tabt ojjt rjquhrjojmts

Ngopbrj - Bftjrmbthvjs tabt ojjt rjquhrjojmts

Ngmshcjr - Saj wabt oheat eg wrgme `bntgr whta jbna bftjrmbthvj

goo - b j b jn s gm bm rjob m ngoo j rgue

91

@bntgrs tg ij ngmshcjrjc `gr Cjnhshgm obkhme

TrhgrhthjsTjrnjpthgm Egbfs

Bnnjptbihfhty

PbfujPbfuj

YhsksCjobmcs

^tyfj

Yjsgurnjs

LuceojmtLuceojmtIushmjss spjnh`hn bntgrs


29/49

Yhsk bmc Tjr`grobmnj Obmbejojmt

Chsn

fgsurjbm

Fjebfbmc

Igum

Cjnhshgm whtahm Igumcbrhjs g` Ngrpgrbtj Egvjrmbmnj

98

Hmcjpjmcjmnj bmc Pbfuj Grhjmtbthgm

Srbmspbrjmny

Y

jeufbtgry

c

brhjs

Iushmjss Trbnthnjs bmc Jtahns

NgrpgrbtjEgvjrmbmnj

Bfhem strbtjehn gvjrsheat rgfj whta Yhsk Hmtjffhejmnj bmcBfhem strbtjehn gvjrsheat rgfj whta Yhsk Hmtjffhejmnj bmc NgmerubtjcNgmerubtjc EgbfsEgbfs


30/49

Jtahnbf cjnhshgm obkhme tgcby `bnjs b nabffjmej ijtwjjm

Ubmt ^jf` - Tbrt g` wj taj Trg`jsshgmbfs (H wbmt ht tahs wby!!)- Jogthgmbf, Hopufshvj, Agt-ajbcjc

- Jxjrnhsjs b rjfbthvj chsrjebrc gr jtahnbf ngmshcjrbthgms

âgufc ^jf` - Ngmtrbst tg wbmt sjf`- Ybthgmbf, Ngemhthvj, Sagueatùf bmc Nggf-ajbcjc

-

Jtahns & Cjnhshgm Obkhme Ubmt ^jf` vs. âgufc ^jf`

>4

- Ujbvjs brgumc jtahnbf vbfujs bmc prhmnhpfjs,

Yjngoojmcbthgm g` taj ButagrNufturbf nabmejs whtahm taj grebmhsbthgm sagufc bho bt

irhmehme cjnhshgm obkhme nfgsjr tg gur jtahnbf vhjwpghmts.Cjvjfgpjc `rgo tagueats g` Obx A. Ibzjrobm

^trbus Trg`jssgr bt taj Abrvbrc Iushmjss ^naggf


31/49

Cjnhshgm Obmbejojmt Trgnjss bmc Yhsk Jxpgsurj Trg`hfj

, , ,

, , & ,

Bnthgm- Obp jvjry Nbsa Ejmjrbthgm Zmht vs. Yhsks bmc Ohthebthgm ^tjps

Nrjbtj bmc Yjvhjw taj Yhsk Yjehstjr

>2

.

Ajbfta&

^b`jty

/

&

, ,

, ,

, ,

. ,


32/49

Saj Yhsk Jxpgsurj Nbfnufbtgr

2 / 9 / > / 3 / : 2 / 9 / > / 3 / : 2 / 9 / > / 3 / :

Hmjxpjrhjmnj g`Kjy Jopfgyjjs

Yjwbrcs `gr Jxjnuthvj

Fjvjf g`

Ybtj g`Jxpbmshgm

Trjssurj `grTjr`grobmnj

Ergwta

Nufturj

^ngrj+ + ?

attp / 3 / :

Ibc Mjws2 / 9 / > / 3 / : 2 / 9 / > / 3 / :

2 / 9 / > / 3 / : 2 / 9 / > / 3 / : 2 / 9 / > / 3 / :

Ngopjththgm

SrbmsbnthgmNgopfjxhty

Ebps hm Chbegm-gsthn Tjr`grob-mnj Ojbsurjs

Cjerjj g` Cjnj-mtrbfhsjc cjnhs-hgm obkhme

Hm`grobthgm Obmbejojmt

^ngrj

+ +?

+ + ? ^ngrj

Sgtbf ^ngrj?

Cjshemjc whta Hcjbs `rgo gurnj< Abrvbrc Iushmjss Yjvhjw, Oby-Lumj 2888, Trg`. Y. ^hogms bmc N. O. Uhffhbos^ngrj Yjsufts< ^b`j ? 8 -94 Nbuthgm ? 92 - >3 Cbmejr ? >: - 3:


33/49

ûstbhmbihfhty Obmbejojmtûstbhmbihfhty Obmbejojmt --Kjy tg Obmbejojmt g`Kjy tg Obmbejojmt g`

Fgme Sjro Iushmjss Tjr`grobmnjFgme Sjro Iushmjss Tjr`grobmnj

@gur T Bpprgbna `gr ûstbhmbihfhty


34/49

^ustbhmbihfhty Obmbejojmt - Yjvhshtjc

Rujsthgms tg pgmcjr gvjr

2. Hs taj Jbrta `hmhtj gr hm`hmhtj7

9. Hs taj nbpbnhty g` taj Jbrta fhohtjc7

>. Hs ht pgsshifj tg rjstgrj gr rj`gro hts nbpbnhty7

3. Uhff ergwta hm tahs Jbrta ij fhohtjc tg hts nbpbnhty7

:. Nbm bm grebmhsbthgm hemgrj suna qujsthgms bmc ergw7

Uag whff tbkj fjbc tg bmswjr taj fbst qujsthgm - taj NJG,N@G gr NQG7

@gur T Bpprgbna ^ustbhmbifj Trgcunt, Tfbmjt, Tjgpfj bmc Trg`ht


35/49

ûstbhmbihfhty Obmbejojmt - Yjvhshtjc .. 9

Saj prgnjss g` Cjvjfgpojmt tabt ojjts taj mjjcs g` taj prjsjmtwhtagut ngoprgohshme taj bihfhty g` ùturj ejmjrbthgms tg ojjt tajhr

gwm mjjcs. hs ûstbhmbifj CjvjfgpojmtUgrfc Ngoohsshgm gm Jmvhrgmojmt bmc Cjvjfgpojmt

(Saj Irumctfbmc Ngoohsshgm), 2815

ûstbhmbifj Obmbejojmt

Chrjnt taj ngursj g` b ngopbmy hm wbys tabt rjstgrj bmc jmabmnj

ngmtrhiutj tg taj wjff-ijhme g` nurrjmt bmc ùturj ejmjrbthgms

Hmtjerbtj jmvhrgmojmtbf, sgnhbf bmc egvjrmbmnj hssujs hmtgiushmjss strbtjey

Iuhfc vbfuj iy cj`hmhme, jvbfubthme bmc rjpgrthme gm hmchnbtgrsijygmc `hmbmnhbf pjr`grobmnj

^jt prhgrhthjs `gr Igttgo Fhmj - Trg`ht, Tjgpfj, Tfbmjt bmc / gr Trgcunt


36/49

ûstbhmbihfhty Obmbejojmt Uabt tg ojbsurj

Ojbsurjojmt g` ûstbhmbihfhty jobmbtjs `rgo MbturbfNbphtbfhso

Ojbsurj cjvjfgpojmt bmc uthfhsbthgm g` `gur typjs g`nbphtbf

@hmbmnhbf

Trgcunt / ^jrvhnj Ejmjrbthgm *

Mbturbf * Auobm

* Obtjrhbf rjsgurnjs bmc jmjrey usjc hm obmu`bnturhme / sjrvhnhme

** ^tgnk g` mbturbf jngsystjos tabt yhjfcs b `fgw g` vbfubifjjngsystjo eggcs gr sjrvhnjs hmtg ùturj, j. e., trjjs, wbtjr igchjs


37/49


38/49

Nrhtjrhb `gr ojbsurjojmt

^gnhbf Nrhtjrhb*^gnhbffy cjshrbifj

Nufturbffy bnnjptbifj

Tsynagfgehnbffy murturhme

*Sg b njrtbhm jxtjmt suiljnthvj ojbsurjojmt

@hmbmnhbf Nrhtjrhb

Sjnamgfgehnbffy `jbshifjGpjrbthgmbffy vhbifj whtahm fh`j nynfj

Jmvhrgmojmtbf Nrhtjrhb

Jmvhrgmojmtbffy rgiustZthfhty pgshthvj

Ejmjrbthgmbffy sjmshthvj

Nbpbifj g` ngmthmugus fjbrmhme


39/49

Saj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt JmrhnaojmtSaj Erjbt Jmrhnaojmt

H` H abvj gmj Cgffbr bmc h` ygu abvj gmj Cgffbr

bmc wj jxnabmej

Uj abvj gmj Cgffbr jbnaiut

H` H abvj gmj Cgffbr bmc h` ygu abvj gmj Cgffbr

bmc wj jxnabmej

Uj abvj gmj Cgffbr jbnaiut

>8

bmc wj jxnabmej

Uj abvj twg Hcjbs jbna

Ohffhgms sbw taj bppfj `bffhme, Mjwtgm bskjc way

Sahs hs taj `gumcbthgm g` ^ustbhmbifj Iushmjss Tjr`grobmnj Obmbejojmt

bmc wj jxnabmej

Uj abvj twg Hcjbs jbna

Ohffhgms sbw taj bppfj `bffhme, Mjwtgm bskjc way

Sahs hs taj `gumcbthgm g` ^ustbhmbifj Iushmjss Tjr`grobmnj Obmbejojmt


40/49

SausSaus spbkjspbkj taj Uhsj Obmtaj Uhsj Obm

Saj `hrst stj tg sgfvj b rgifjo hs tg ij hmSaj `hrst stj tg sgfvj b rgifjo hs tg ij hm

34

Eggc ijehmmhme hs abf` cgmjEggc ijehmmhme hs abf` cgmj

Ij Nfjbr bigut ygur giljnthvjsIj Nfjbr bigut ygur giljnthvjs

Sahmk twhnj ij`grj ygu cgSahmk twhnj ij`grj ygu cg

Mg rhsk mg ebhmMg rhsk mg ebhm


41/49

Nbsj ^tucy^trbtjehn Ugrkhme Nbphtbf Obmbejojmt

32

Saj ^tgry g` b Uhm-Uhm Eboj g`

@hvj Iushmjss ^tbkj Agfcjrs

N ^t c ^t t h U kh N ht f O tN ^t c ^t t h U kh N ht f O t


42/49

Nbsj ^tucy gm ^trbtjehn Ugrkhme Nbphtbf ObmbejojmtNbsj ^tucy gm ^trbtjehn Ugrkhme Nbphtbf Obmbejojmt

Ngoogm Ibmk -

@hm. Eggcs

Obmu`bnturjr (2)

Obtjrhbf

54%54%

94% g` Ihff Tbhc94% g` Ihff Tbhc

^uppfy g` Obtjrhbfs^uppfy g` Obtjrhbfs

T.T.

G.G.

`gr`gr @hm.@hm.

JJ -- 22

JJ -- 99

JJ -- >>JJ -- 00

Fgbm g` Ibmk turmjc MTBFgbm g` Ibmk turmjc MTB JJ -- 44

Ybw Obtf.Obmu`bnturjr

D 2:% Chsn.

39

snrgw n .

Obmu`bnturjr (9)

Turnabsjr@hm. Trgcunt

@hm.@hm.

EggcsEggcs

Tbyojmt g` Hmvghnj g` O`r (2)Tbyojmt g` Hmvghnj g` O`r (2)

Ngm`hrobthgm `gr Tbyojmt tg Jsnrgw B/nNgm`hrobthgm `gr Tbyojmt tg Jsnrgw B/n

JJ -- 33

JJ -- ::

JJ -- ::

J ? Jvjmt g` SrbmsbnthgmJ ? Jvjmt g` Srbmsbnthgm

24% rjtbhmjc iy Ibmk24% rjtbhmjc iy Ibmk


43/49

3>

Cjnhshgm Pbrhbifjs bmcSggfs `gr Jvbfubthgm


44/49

Uabt Brj Cjnhshgm Pbrhbifjs7

Cjnhshgms vbrhbifjs brj tagsj `bntgrs wahna brj jssjmthbf `gr Cjtjrohmbthgm g` taj giljnthvjs bmc hts qubmth`hnbthgm

Cj`hmhthgm g` taj prgifjo tg ij rjsgfvjc gr tbsks tg ijbnngopfhsajc

Rubmth`hnbthgm bmc ojbsurhme g` hopbnts g` suiljnthvj jfjojmts

Jvbfubthgm g` bftjrmbthvj ngursjs g` bnthgm

33

Bssjss bmc bmthnhpbtj taj rjquhrjojmts bmc rjbfhthjs curhme taj

prgnjss g` jxjnuthgm bmc

^jfjnthme taj ijst bftjrmbthvj ngursj g` bnthgm

Hopgrtbmnj

Chrjnt gr Hmchrjnt Trhobry gr ^jngmcbry

Hoojchbtj gr @uturhsthn bmc

Hmtjrmbf gr Jxtjrmbf

S f ` J f th ` C h h P h if


45/49

Sggfs `gr Jvbfubthgm g` Cjnhshgm Pbrhbifjs

Gmeghme Bnthvhthjs Yjfbthvj Bmbfyshs g` Pbrhbifjs (Ybthg Bmbfyshs j.e.

Ngmtrhiuthgm gm ^bfjs)

Obrehmbf Ngst vs. Obrehmbf Yjvjmuj

Trg`htbihfhty Hmcjx

Hmtjrmbf Ybtj g` Yjturm (HYY)

3:

Ngst Pgfuoj Trg`ht Yjfbthgmsahp (j.e. Irjbk Jvjm Tghmt)

Ch``jrjmthbf Ngst vs. Ch``jrjmthbf Yjvjmuj

Jquhvbfjmt Zmht Bpprgbna

Bnthvhty Ibsjc Ngsthme

Ngst hs taj vbfuj g` bmy khmc sbnrh`hnjc tg nrjbtj b prgcunt gr bmgtajr vbfuj

Sggfs `gr Jvbfubthgm g` Cjnhshgm Pbrhbifjs 9


46/49

Sggfs `gr Jvbfubthgm g` Cjnhshgm Pbrhbifjs 9

Gmeghme Bnthvhthjs (ngmtc.)

Ibfbmnj ^ngrj Nbrc

Jngmgohn Pbfuj Bcchthgm

Obrkjt Pbfuj Bcchthgm ^jmshthvhty Bmbfyshs

Yhsk ogcjffhme whta Njrtbhmty Jquhvbfjmt Bpprgbna

30

Yheat sjfjnthgm g` taj tggf fjbcs tg taj rheat cjnhshgm

S f ` J f th ` C h h P h if >


47/49

Sggfs `gr Jvbfubthgm g` Cjnhshgm Pbrhbifjs >

@uturj Bnthvhthjs Fh`j Nynfj Ngsthme

Yjfbthvj Bmbfyshs g` Pbrhbifjs (j.e. YGH, YGNJ, jtn.)

Chsngumtjc Nbsa @fgw

Mjt Trjsjmt Pbfuj Tby-ibnk Tjrhgc

^jmshthvhty Bmbfyshs

35

gn b gst jmj t mb ys s

Jngmgohn Ybtj g` Yjturm

Cgojsthn Yjsgurnj Ngst


48/49

@urtajr Sagueats@urtajr Sagueats

31

Saj jssjmnj g` obmbejojmt fhjs hmcrgpphme taj fbst fjttjr bmc obkj ht Obmbej Ojm!

Ht hs sthff ijttjr tg crgp taj fbst twg fjttjrs bmc obkj ht Obmbej Oj!


49/49

Sabmk XguSabmk XguSabmk XguSabmk XguSabmk XguSabmk XguSabmk XguSabmk Xgu

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Decision Management - The Universal Driver for Value Creation - MIPA March, 2013