December 2014

DIAL Turns a Year Old! This December, LTPDL1 & RFHDL celebrated their first birthday with great style and panache. The enthusiastic staff members of the twin hotels put together a delightful evening of dance, music and games called ‘Sparsh’. Designed to enchant everyone, the event encapsulated a panorama of cultural performances, folk and patriotic singing including Bollywood numbers performed by our very talented and self styled dancers. Mention worthy are our differently abled colleagues who left no stone unturned in setting the evening ablaze with their spell bounding contributions. Adding extra spice to this razzmatazz was the delectable ‘Purani Dilli ka Khana’, that left everyone asking for more.

Republic of Noodles, Lemon Tree Premier, Ulsoor Lake, Bangalore has brought us another laurel by winning the prestigious Times Food Award presented in association with Times City and Bangalore Times under the Best Pan Asian Cuisine, Casual Dining category. The award was received by Mohinder Singh, the Hotel General Manager and Akash Bhatia, the Resident Hotel Manager at the ITC Gardenia, Magnolia, Bangalore on 8th December. Chef Surojit along with his talented team were also felicitated on this occassion. The Food Oscars were graced by close to 500 guests including celebrities from the world of Business, Fashion & Bollywood. The team delighted the guests with their signature dishes making it the most memorable night of the year 2014 in Bangalore. Timescity.com and Bangalore Times commended RON for its delectable pan-Asian cusine and for making eating out in Bangalore a truly pleasurable experience. Congratulations Team LTPBL1, here’s wishing many more milestones to you.

Republic of Noodles wins Times Food Award 2014

Shantanu Kumar Das, Assistant Food & Beverage Manager, Red Fox Hotel-Delhi Airport was awarded the 'Unsung Hero of the Year Award 2014 by Hotelier India in a glitzy ceremony on 12th December’ 14 for his initiative in training Employees With Disability especially his work pertaining to employees with Down’s Syndrome. Congratulations Shantanu!!

Govinda (born Govind Arun Ahuja) ace actor, politician, original King of Comedy and everyone’s Hero No. 1 recently visited LTPDL1. Govinda appeared in several commercially successful films in the 1990s and was one of biggest superstars of his era. Chi Chi, as he is lovingly called has received several Filmfare Awards and Zee Cine Awards. Having made his debut in Ilzaam in 1986, he has appeared in over 165 Hindi films. In June 1999, Govinda was voted as the tenth greatest star of stage or screen of the last thousand years by BBC News Online users

Rajpal Yadav recently visited LTPDL1. Born in Uttar Pradesh, he was associated with Shahjahanpur theatre and performed in lots of plays before going to Lucknow for theatre. He then pursued acting in National School of Drama, Delhi before moving to Mumbai to follow his dreams. A Sansui Screen Awardee, he is popular for his roles in Hera Pheri and Garam Masala. He has also done a Hollywood movie in the year 2014 called- ‘Bhopal: A Prayer for Rain’.

Top Mentions Meet our who got the maximum appreciation from guests on TripAdvisor & GSTS for their refreshing service Deepika Jaiswal Front Office LTPJP1 168 Komal Vijay Front Office RFHJP 111 Chinchu Thankachan F&B Service RFHJP 99 Anindita Das Munshi Front Office LTPDL1 86 Paramjeet Ohlan Front Office RFHDL 82

Lovely guest feedback letters for various employees across India

LTPHY1 RFHJP LTHCN LTPBL1

United Colors of Lemon Tree Lemon Tree saluted the undying spirit of our differently abled colleagues on World Disability Day 3rd December, celebrating the beautiful inclusiveness that is deeply

embedded in our DNA.

LTHAH LTHHY1

LTHWF

A gleaming smile, a song on our lips and an ability to never let things go unheard; with an ever increasing dedication, we march on. Yes we did, we can and we will. We Believe!

Here’s hoping the world feels as proud as we do today and pledges to wear this sentiment on its sleeve … for

aren’t we all differently abled !

LTPBL1

From LTPHY1 Files When the hotel tailor did not turn up for his shift due to illness, Surinder had his work cut out, to get a guests trouser stitched and delivered the next day as promised. After his shift got over, Surinder took the initiative to find a competent local tailor and got the guest’s trousers stitched, dry-cleaned and delivered as committed to the delighted guest.

From LTPBL1 Files Rishabh helped a guest who was looking to purchase a new trolley bag by not just providing him with the necessary information he sought but also by offering to get his old trolley bag repaired. He took the guest’s old trolley bag and hopped several shops before getting it repaired and delivered to the hotel. The guest profusely thanked him for his initiative.

From RFHDL Files Deepak, Abhyaraj, and Rahul ensured that a Foreign National guest’s musical performance at Hauz Khas went smoothly by helping out as event coordinators. Since, the guest did not have an Indian network number, our ‘Three Musketeers’ not only liaisoned with the guest’s event company but also visited the venue with the guest to settle all arrangements, thus, guaranteeing the Irish Embassy function was a hit. Way to go trio!

From LTPBL1 Files Some luggage of a guest was mistaken by another guest as his own and got carried off to Mysore. Realizing that the guest’s bag had to be fetched back, Nagaraju volunteered to travel by bus on his day off and brought back the luggage on the very same evening, thus saving the hotel the expense of sending a dedicated car for this.

From LTHCN Files While cleaning a room, Alam found a large sum of money in an open e-safe. He escalated the same to the floor supervisor and the guest was handed over his rightful money to the exact amount. Well done, Alam. It once again stands proved that Honesty is the best policy and one of the core values of Lemon Tree.

From LTHAR Files Ramchandra coordinated with the local Airport personnel and made sure that a guest’s mobile phone, that the guest had unknowingly left in the hotel lobby, reached him well before his flight took off. The guest was overwhelmed by the proactive response of the hotel and thanked Ramachandra for going beyond the call of duty to deliver his mobile.

From LTHGB Files When Pranay got to know that the guest had lost his mobile handset during his visit to Tirupathi, he proactively called the guests number and got in touch with the person who had found it. He then co-ordinated with his friend in Tirupathi and oragnised the delivery of the phone back to the guest.

From LTPHY1 Files Rahul offered a distressed lady guest a ride to LTHGB when a local cab driver mistakenly dropped her at LTPHY1 late at night, not realizing that a new hotel in Hyderabad had opened. Since the guest was reluctant to hire the hotel cab, Rahul offered to drop the lady guest and her kid to LTHGB. Later, he came back to the hotel to complete his shift.

From LTHGB Files Ranjith accompanied a guest for a day-long sightseeing of Hyderabad on his day off. The guest who was earlier hesitant to step out alone, enjoyed the personalized service given by Ranjith and was impressed by his thorough knowledge of the glorious city. The itinerary of the tour included monuments, popular eating joints to frequently visited shopping complexes.

LT

HIN

: Go F

ish

LTHAR: Krooning Knights

LTH

DN

: B

ell

e!

Bell

y!

DIAL: Southern Spice

LTH

CD

: Maid

en

Oval

Color me Bright | LTHCD

Pune Warriors | LTHHP Smashing Competition | LTHEC Vs Keys Hotel

Art Attack | LTHWF

Aiming for the Queen | LTABR

Bright New Ideas | LTHAH Bubble Burst | LTHEC

Lemon Tree Premier

Lemon Tree Hotels

Red Fox Hotels

Total Group

Total Revenue (Rs Lakhs)

RPD

Total Revenue (Rs Lakhs)

RPD

Total Revenue (Rs Lakhs) RPD

Total Revenue (Rs Lakhs)

RPD

LTPBL1 189 121 LTPGN1 135 71

LTPHY1 340 193

LTPJP1 146 89

LTPDL1 255 130

RFHED 70 67

RFHJP 112 131

RFHHY 107 104

RFHDL 167 189

Total 2942 1998

FINANCIAL PERFORMANCE FOR

DECEMBER 2014

LTHAH 113

LTHAR 181

LTHEC 160

LTHCD 81

LTHCN 140

LTEDM 54

LTABR 201

LTHUV 46

LTHIN 92

LTVLR 46

LTHHP 105

LTHWF 75

LTHDN 53

LTHCN2 73

LTHGB 104

87

93

112

64

89

45

59

35

71

17

97

59

33

41

67

GSTS FOR DECEMBER

2014

Lemon Tree Premier

Lemon Tree Hotels

Red Fox Hotels

Overall Scores

Overall Scores

Overall Scores

Overall Satisfaction

Overall Satisfaction

Overall Satisfaction

Value For Money

Value For Money

Value For Money

Will You Recommend

Will You Recommend

Will You Recommend

Will You Return

Will You Return

Will You Return

LTPBL1 92.71% 93.93% 89.41% 96.98% 97.05%

LTPGN1 91.63% 93.81% 89.60% 97.65% 94.79%

LTPHY1 93.56% 93.99% 92.27% 98.68% 95.92%

LTPJP1 92.30% 92.85% 91.16% 97.44% 91.15%

LTPDL1 91.59% 91.87% 88.37% 96.87% 93.95%

LTHAH 90.61% 91.22% 89.08% 96.47% 93.88%

LTHAR 89.62% 89.93% 87.65% 95.96% 93.98%

LTHEC 90.40% 89.94% 90.80% 97.64% 94.87%

LTHWF 89.48% 91.22% 88.82% 95.18% 95.19%

LTHCD 88.98% 88.68% 87.36% 93.68% 95.21%

LTHCN 86.68% 86.98% 82.05% 92.23% 89.28%

LTEDM 94.03% 94.83% 90.90% 98.57% 97.77%

LTABR 90.10% 92.01% 83.91% 96.49% 90.38%

LTHUV 88.72% 90.74% 83.92% 94.03% 94.86%

LTHIN 90.38% 91.28% 88.85% 97.99% 96.49%

LTVLR 86.44% 88.46% 79.82% 91.94% 88.31%

LTHHP 87.79% 88.14% 83.58% 92.77% 93.01%

LTHDN 91.72% 92.11% 88.96% 97.09% 96.59%

LTHCN2 89.00% 90.55% 86.65% 92.11% 95.22%

LTHGB 90.12% 89.48% 86.37% 95.68% 94.44%

RFHED

89.81%

92.16%

89.76%

95.75%

94.57%

RFHJP 89.76% 92.32% 90.62% 97.04% 96.03%

RFHHY 89.18% 89.90% 85.63% 95.74% 93.42%

RFHDL 92.73% 97.63% 90.39% 96.98% 97.06%

Md. Zubair Shaikh HK | LTHAH

Prabhu FO | LTHCN

Sachin Bhirud F&B Pdt | LTHAR

Mohit Agarwal F&B Service | LTEDM

Vipul Thakur Sales | LTHIN

Bharat Bhushan FO | LTHEC

Pankaj Kumar F&B Service | LTABR

Raghu B N HK | LTVLR

Budhadevdas HK | RFHHY

Vicky Kumar HK | RFHED

Nirmal Sahu Sales | LTHHP

Inder Singh Stores | LTHUV

Sumit Kumar FO | LTPGN1

Raghvendra CK Security | LTPBL1

Ankit Banyal HK | RFHJP

Narayan HK | LTHWF

Shiva Kumar HK | LTPHY1

Gurdeep Kaur HK | LTHCD

Rajat Roy F&B Service | LTPJP1

Karandeep Singh FO | LTPDL1

Rahul Khatri FO | RFHDL

Sunil Chauhan HK | LTHDN

Manju HK | LTHCN2

Naveen Kumar Engg | LTHGB

Parth Prajapati F &B Service | LTHAH

Prashant Bhardwaj FO | LTHCD

K. Durka Simman F&B Service | LTHCN

Shivanand MS HK | LTHEC

Deepa Jain FO | LTEDM

Jay Prakash Engg | LTHUV

Kapil Singh HK | RFHDL

Rajpal HK | RFHED

B Saikrishna F&B Service | LTPBL1

Chinappa FO | LTHWF

Manish Jaiswal FO | LTPJP1

Rahul Khanna F&B Service | LTVLR

Vanshul Rehlan Sales | LTPGN1

Vinod Rawat Stores | LTPDL1

Chandrashekhar FO | LTHAR

Rahul Sharma HK | LTHIN

Shradha More FO | LTABR

Anoop Singh F&B Pdt | RFHJP

Surjit Karmkar F&B Service | RFHHY

Vikas F&B Pdt | LTPHY1

Chetan Sati F&B Pdt | LTHDN

Lokesh Singh F&B Service | LTHHP

Dinesh Muthiah Sales | LTHCN2

Umabati Postang FO | LTHGB

K. Thilaga

Stores | LTHCN

Anshul Dogra

Finance | LTEDM

Tanuj Khare F&B Service | LTHIN

Saurabh Saxena FO | LTHUV

Sanjay Bej F&B Pdt | LTABR

Chinchu Thankachan FO | RFHJP

Pankaj Bisht F&B Pdt | RFHHY

KR Deepa F&B Service | LTPBL1

Amit Kumar

F&B Service | LTHWF

Hemant Parikh F&B Pdt | LTPJP1

Neeraj Kumar F&B Service | LTPGN1

Eligiti Raju F&B Service | LTPHY1

Shoeb Momna F&B Pdt | LTHAH

Harun Shaikh Sales | LTHAR

Sachetas M IT | LTHEC

Suresh Kumar Security | LTHCD

Soumya Prasanan FO | LTVLR

Bebasaheb AthavHK | LTHHP

Pankaj Yadav F&B Service | RFHED

Vishal Sharma Engg | LTPDL1

Ankush Pathak Engg | RFHDL

Kapil Kumar Engg | LTHDN

Sathish S. FO | LTHCN2

Dhananjay Singh HK | LTHGB

Mission Swachh

Bharat

All Lemon Tree hotels

have decided to

dedicate a stipulated

amount of man hours

towards a vision of

clean India. Here’s

tabulating the total

number of hours we

have devoted to the

cause. Buck up Guys!

Hotel

Target hours till December

Actual hours till December

LTP

LTPGN1 390 225

LTPBL1 390 480

LTPHY1 390 740

LTPJP1 520 248

LTPDL1 208 255

TOTAL LTP 1898 1948

LTH

LTHUV 234 182

LTABR 312 216

LTHHP 234 183

LTEDM 260 323

LTVLR 182 86

LTHAR 260 134

LTHIN 494 394

LTHCN2 182 139

LTHCN1 286 84

LTHEC 260 146

LTHAH 260 82

LTHWF 260 252

LTHCD 234 80

LTHDN 208 154

LTHGB 312 150

TOTAL LTH 3978 2605

RFH

RFHJP 260 128

RFHED 312 357

RFHHY1 390 287

RFHDL1 364 431

TOTAL RFH 1326 1203

TOTAL GROUP 7202 5755

To experience the ‘true joy of giving’ LTHGB

visited Nirmala Shishu Bhavan orphnage to

donate clothes to the kids while RFHED

distributed blankets to the underprivileged.

LTHIN organized a

typhoid vaccination

camp for its staff this

month.

LTHCD

LTHWF LTPBL1

DIAL

A press conference at LTHGB was held on 18th December 2014 presided by Sumant Jaidka to formally announce the opening of the hotel in the media. Coincidentally, the hotel also turned a month old on this day.

LTABR turned 8 years old and celebrated their birthday in true Lemon Tree fashion by cutting the birthday cake at the hotel amongst laughter and other fun activities. Later, they paid a visit to an all girls’ orphanage in Parra and donated food, stationary & clothes.

The Statesman recently covered Citrus

Café at LTHAR. The article was all praises

for our lip-smacking options and drooling

delicacies served in a refreshing ambience.

RFHJP inaugurated their own quirky ‘Aapni Fox Cafe’ to uplift the spirits of its staff members. The recreational centre housing a T.T. Table and several other entertaining gaming options, was also redone to help its staff unwind and relax.

LTHAR

LTPHY1

LTHCD

LTHDN

LTHIN

Merry Christmas!

The spirit of giving was embraced by love and care throughout the merry month of Christmas across our Hotels. DIAL put up a Christmas tree in the RFHDL lobby. It was not just an ordinary tree, but was meant to ADD LIGHT TO SOMEONES LIFE! The tree was attached to a cycle and each time a guest rode it, the tree lit up and in turn the hotel provided two warm meals to underprivileged people as a part of our sustainability initiative.