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Dealing with ResistanceHave to implement new ideas and unlearn old

methods that are no longer functional

Discomfort is normal when they have to giveup

Modern organizations stress on collaboration,cooperation & trust

No acceptance for competition, resistance andanger within the team

But we must accept that negative reactionsare valid forms of epression

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!ow "ield #trategies toDeal with ResistanceResistance has been traditionally not valued

by organization $ managers use low yieldstrategies to deal with resistance

%hey try to brea resistance by threatening,coercing, selling or intellectualizing

#ome managers de'ect and ignore resistance

by appearing to have not (heard) anything%his may wor temporarily but never wor in

the long run

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High "ield #trategies toDeal with Resistance*ontemporary approach is to treat resistance

as natural and to believe that people willalways resist those things that they feel arenot in their best interst

#tep one + #urface, Honor, cnowledge, andReinforce

#urface+Mae e-orts to assure the resister that it is safe to

epress feelings

s for it , listen deeply and decode the intent behindwhat is epressed

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High "ield #trategies toDeal with Resistance#tep one + #urface, Honor, cnowledge, and

Reinforce

Honor+

.hen the resister epress negative emotions, he or shewould lie to now whether it is actually being heard orconsidered valid

By verbal and non verbal cues, give indication that theresister matters and counts

cnowledge+ /ts not acceptance but aims at letting person now that

she has right to resist

0or eample, (/ can see why you are upset)

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High "ield #trategies toDeal with Resistance#tep one + #urface, Honor, cnowledge, and

Reinforce Reinforce

/t may be new eperience for resister#o it is good idea to reinforcement by statements lie

(please continue)

/t eeps safe environment

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High "ield #trategies toDeal with Resistance#tep two+ 1plore, 2robe, Negotiate and Rechec1plore+

Distinguish authentic from pseudo resistance as theformer pertains to a speci3c demand , while pseudo

demand is real but nothing to with demand

2robe+

Discuss the options that are liely to solve the issue athand , but don4t agree to do anything immediately5

Negotiate+Negotiate with the resister now to mae sure that the

options chosen to solve the causes for resistance suitboth the organizations and the resister

Rechec+ Before the meeting its good idea to chec the

terms of reference, and an agreement is obtained towardsthe commitment for change5

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1-ective 0eedbac*ounseling0eedbac can be used in tass such as coordinating

ream wor, a formal performance appraisal, seeingclari3cations and delegation5

6eneral 6uidelines for feedbac2lan for the feedbac session5 *hoose an appropriate place & time

2raise in public and censure in private

.hen giving praise, which is supportive feedbac , donot append a negative feedbac with it5 / will dilute theusefulness of the praise

Be clear about the outcomes you wish to obtain byfeedbac , at the same time , be open to get new outputs