Deal/City Deal... · Web view“One word – ‘brilliant’. Best thing I ever did was to sign up with JST…. They paid for my courses, updated my CV and now I am getting lots

The Challenges I Faced

What the Project Did The Difference It Made

Year 1 – Case StudiesNot fluent in English

Lacked proven experience in chosen sector (clinical research) in the UK

Low confidence & frustration at time out of work

One to one support

Confidence building

Interview preparation

Mock panel interviews & presentations

Updated CV

English practice

IT support

Job-searching / Job Brokerage

Clinical research job

Improved communication skills

Qualifications in ICT

Improved confidence and self-esteem

“The kindness of BRC staff and volunteers was appreciated much more than words can say.”

“ I wouldn’t have been able to get through this challenging time without the help and support I received at BRC through City Deal”

Needed support to market a start-up business

One to one business advice and support sessions

Practical marketing and networking

Active business with clients

Improved confidence in marketing and networking

Updated with Year 3 Case Studies– December 2018



support

Confidence building activities

Skilled and experienced in engineering and mechanics but previous health problems resulted in over 10 years out of work.

Lack of recent qualifications and experience.

Lack of IT skills and knowledge of online jobsearching processes.

No up to date jobsearch tools e.g. CV

New qualifications & work experience in construction / housing improvement sector

IT skills & qualifications

Updated CV


Engineering job with Jaguar Land Rover

Improved confidence

Up to date ICT, jobsearching and workplace skills and qualifications


“Being out of work for a long period of time can be daunting. I have a range of skills in engineering, mechanics and robotics and was unable to put them in use due to my illness. But since being ready to find work, the advisers and tutors at BRC have helped me regain confidence. The support I have received is second to none. I am really happy that I am in full time work and it is all thanks to the support provided through City Deal.”




A range of complex health needs resulting from a serious accident as a young man.

Difficulty communicating due to health conditions (breathing issues, anxiety, depression).

Idea for self-employment.

One to one welfare and benefits advice


IT skills training including support to develop a website & business branding

Confidence building

Ready to launch business with support from family

Improved feeling of health and mental wellbeing


“Having someone else to believe in me and my ideas gave me a real boost”

“If you’d told me 12 months ago I’d be running a business now I’d have said you were pulling my leg”.

Ex-offender recently released from prison.

Negative outlook as concerned about how a criminal record would be viewed by employers.

New qualifications and work experience in construction / housing improvement sector

Updated CV

IT support


Developed Strong commitment and hard work to finding a job, resulting in a job.

Improved positive outlook and motivation

Improved confidence

Up to date IT, job-searching and workplace skills and qualifications




Confidence building & encouragement

Getting involved with other community projects i.e. Bike Right


“Attending BRC has helped me a lot. I have learnt new skills and gained new qualifications. It has given me the opportunity to get my life on track. The centre is local to where I live and staff are very helpful. I have learnt how to best use the Universal Job Match website and also send emails. I am grateful for all of the assistance and support I have received through City Deal as I have successfully found employment”.

Out of work for 2 years

Caring responsibilities

Lacked up to date skills and qualifications

Previous experience as a cleaner but no success in applying for jobs

One to one support and mentoring

Confidence building

Jobsearch skills & tools

Support to complete applications


Voluntary work in the community

ICT support

Part time Industrial cleaning job with the potential for more hours.


Up to date ICT, job-searching and workplace skills and qualifications

“I didn’t know where to turn for help with getting a job.”

“I was unsure about going to the interview as it (the job) was only for a few hours but I’m so glad you




Workplace skills and qualifications

Updated CV

talked me into it.

Not worked for 14 years

Previous health conditions

Lacked up to date skills and qualifications

No access to internet

CV out of date

One to one support and mentoring

Confidence building

Workplace skills and qualifications including ICT

Updated CV


Job-search skills & tools

Support to complete applications


Cleaning job



“I had just about given up hope of getting back into work”.

“It’s great to feel like part of a team”.

Not worked for 10 years

Attended courses & applied for jobs but unsuccessful

Regular job-search activity and support

Development of ICT and job-search skills and tools

Achieved two part time jobs as a Kitchen assistant and a cleaner





Low confidence and self-esteem as a result

One to one support with interview skills & techniques

Confidence building, mentoring & encouragement


Post-employment mentoring & support


Improved feelings of health & well-being from working and being part of a team

“I can’t believe I got an interview! It’s my first one in 5 years”.

“I love my job at the school – I wouldn’t change it for the world”.

Previously worked all his life in factories, the engineering and construction sector health problems led to him being on health-related benefits.

Concerns and anxiety about the change from health-


Development of workplace skills including IT.

One to one support and mentoring.

Confidence building & regular encouragement

Updated CV

Open-minded and more positive about the future.


Up to date work experience.

“The environment was relaxed and not hostile – I now feel more positive and stronger and am more open minded about the future”.




related benefits to Jobseekers Allowance as felt he could not return to previous types of employment due to health concerns.

Project worker – “Tony has come a long way from the first time we met. He is a valuable volunteer and is able to help out in all aspects of the admin work – it would be lovely if we could include other members of his family in the programme as well”.

Not worked for 19 years due to a mixture of family commitments and health issues.

Previous food industry experience.

Following a move from health-related benefits to jobseekers allowance, despite wanting to work concerned whether would find employer who understood her health

Intense one to one support, mentoring and encouragement.

Confidence and motivation building.

Development of workplace skills including English and Maths.

Employability & jobsearch skills and tools including interview preparation.

Volunteering within community project.

Updated CV with transferable and new skills and experience.

Offering peer support to others in similar situation.

Improved confidence, motivation and self-esteem.

Up to date CV.

A front desk job and subsequent supervisor job with Jump Nation.

Improved feeling of health and wellbeing.

Son also working following short time with project.

“Didn’t think I would ever be able to work again”

“The confidence the girls at WAAC gave me helped




conditions.

Lacked confidence and was at a low point.

me to find myself again and give me strength to look forward in my life”.

Employer – “Nicola is hard working and always willing – she recently won one of the staff awards ‘Busy Bee’ as she can’t sit still! She just missed out on the ‘mother hen’ awards as well as she is always looking after everyone else.”

Looking for opportunities to fit around young children and other family commitments.

Previous payroll/finance experience but started baking at home to control severe allergies in her children.

Accessed a number of development courses.

Confidence building.

One to one support and guidance on self-employment.

Post-employment support and mentoring.

Increased confidence and motivation.

Created a start-up ‘allergy free’ cupcake business.

5 star food hygiene rating achieved.

Continuing to support local community and project events and share her experiences with other residents.

Project Worker – “The Working Together Project gives people the opportunity to drop in – it’s not initially about work – the voluntary nature of the programme”.




Not worked for 30 years.

Lacked confidence and relevant workplace skills.

Felt isolated.

Suffered from a range of health conditions.

Development of workplace skills and qualifications. Work placement and experiences

One to one mentoring, support and encouragement.

Confidence and resilience building.

Post-employment support.

A job with a taxi firm.

Improved confidence and self-esteem.

Improved feelings of well-being from working.

“My life is completely different”

“I never believed what a difference a job would make”.

“I can’t thank you all enough”.

Wanted to go self-employed following a redundancy but didn’t know where to start.

Experienced and trained as a 24hour locksmith.

Family to support.


Developed a business plan, specific advice on HMRC compliance and marketing.

Sourced accountant & advice on tax returns.

A start up locksmith business established. Improved confidence and self-esteem.

“BCHG’s support has helped me to move on following redundancy to set up my own business”. It was clear that they understood my situation and the team worked to help me take my first steps to become a self-employed locksmith”.






“I’ve already registered the company and have attended a SWEDA intensive support session to further expand my business plan. Without this I couldn’t have set up my business but I’m now looking forward to the future”.

Mental health issues including anxiety

Low confidence

Socially isolated

Concerned & anxious about recent move from ESA to JSA benefits

Provided holistic one to one support sessions to tackle immediate concerns and worries including benefit advice & support.

Group & one to one Job-search & IT training sessions.

Planned health & wellbeing sessions to support with practical strategies for managing anxiety.

Improved confidence

Reduced social isolation

Open to new opportunities and starting to think about work positively

“I’m really grateful for the help and support I have received from the team. They are always there when I need them”

“I feel more confident with attending sessions and meeting new people at Job Club”

Transitory home and work life – moving all over UK since arriving in London with no spoken English as a young

Access to engagement and practical ‘therapeutic’ activities including gardening, cooking & healthy eating workshops.

Motivated to get back to work

Increased confidence




man.

Strong work ethic & willingness to work

Self-taught in English

Instability of a home & job have impacted on mental health & well-being including alcohol dependency & other problems

Employment support workshops

Job-searching sessions.

Peer support activities – encouraging and supporting other residents to develop the local garden.

Decrease in alcohol reliance / dependency.

Reduction in social isolation & active member of community.

Positive change in self-reported well-being.

“The staff have been so kind to me, even after I had let myself down by drinking again. Now I am back on my feet and not living an unhealthy life….it’s no good for your mental health, and I don’t want to go back”.

“Working on the garden I have met new friends. Before this I have never spoken to my neighbours even though I have lived here for 5 years! Now we chat, share food and grow plants together.”

Mental health issues

Learning difficulties

Access to ‘therapeutic’ opportunities designed to encourage social skills, interaction and develop communication skills.

Once confidence grew, moved to accessing employment support sessions.

Increased in confidence and optimism

Gained employment – Maintenance Cleaner

“They’ve really helped me in a big way and keep me focussed on what is important”.




One to one interview skills.

Regular ongoing contact post-employment

“They’re more like friends to me and listen to my concerns”

No qualifications

Poor literacy skills & dyslexia

Partially deaf

Participated in engagement event.

Went on to access volunteering & Grow for Work programme at charities market garden – where learned practical horticultural skills and gained experience.

Team working activities.

Planned job-searching sessions

Identified a clear employment route.

Developed new work based skills and practical experience

Increased confidence, self-esteem and motivation

Reduced social isolation.

“I enjoy coming to the garden. It has given me a routine and structure”.

“I’ve learnt to sow seeds, correct way of planting, using equipment. I’m looking forward to harvesting season”

“It gets me out of the house and out of my head, everyone here is great.

No recent work experience & Confidence building course Reduction in social isolation




work references

Concerns about lack of understanding by employers of his condition (Autism)

Volunteering and gardening course delivered by Disabled People User-led Organisation (DPULO)

Personal Development Training

Support to update CV

Job-searching and IT sessions

Access to complementary programmes & specialist advice partners

Reduced feelings of anxiety

Developed New practical skills

Through a (peer & expert) supportive environment, improved confidence to talk about challenges he faces with his condition.

“I am very happy with support from IFA, they understand my needs and have helped me.”

“Coming to the gardens has been a good way of getting me out of the house, through volunteering I have learnt new skills and surprised myself”.

Long term unemployed

Mental health issues

Attended rehab for gambling addiction

Severe lack of confidence

Access to ‘therapeutic’ opportunities designed to encourage social skills, interaction and develop communication skills.

Access to engagement activities to build confidence, trust and develop basic life skills. This including accessing Healthy Kickstart sessions (healthy eating &

Improved basic life skills.

A focus on wanting to improve his life & circumstances.

Increased awareness of services and support available.

“I am feeling more confident and have a more positive




cooking on a budget) as was unable to prepare a meal & accessing soup kitchens.

Support to job-search.

outlook since working with Ideal for All”

“I am aware of what is available but I don’t always access provision if I’m having a bad day”.

“I enjoy coming down and talking to the team. They support me with my jobsearch”

Not in paid employment for 5 years due to raising young family.

Lost confidence and feels shy in front of new people.

Confidence building course

Employability course for Customer Service

Maths & English course

Increased confidence in abilities and motivation

Reduced social isolation & improved support network

“Brilliant – Loved it all!”

Long term unemployed

Previous skilled self-employed tradesperson.

Concerned that age and length of unemployed a barrier to employment.

Work placement within community garden

Confidence building and other relevant training courses.

Employability Course for Horticulture

Positive work placement feedback has led to renewed focus on goals

Relevant work experience

New qualifications and skills

Improved confidence and optimism




Maths and English “Very accessible”

“The staff are very helpful”

Not in paid employment as raising family

Out of date skills

Lack of confidence

Accessed engagement activities and soft skill courses to build confidence, trust and team working including Nail Art, Sugarcraft, Slimming Club.

Customer Service training.


Reduced social isolation and improved support network

“I am more confident!”

“I can carry a conversation, talk and approach more people”.

“I should have no problems in the real world and employment”.

Needed a new start after being relocated to a woman’s refuge in the area

Low self-esteem

Socially isolated with no support network

One to one support

Work placement

Access to development training including Maths and English courses

Increased confidence, self-esteem and feelings of well-being

Reduced social isolation and a new support network

Active member of the community offering peer-support to other project participants




Depression

English a second language

Work experience

New skills and qualifications

Increased aspiration and career plans

Unemployed for 7 years due to bereavement and family issues

Recently moved from health related benefits to JSA.

Volunteering as a Teaching Assistant & completing relevant qualifications.

Lacked confidence & finding it difficult to secure work

One to one support to build confidence and self-esteem.

Up to date CV.

Tailored application support.

Job brokerage and matching service.

Support to move from benefits to paid employment.

Post-employment support to secure permanent employment.

Full time (temporary) paid employment in a school

Increased confidence, self-esteem and optimism about the future.

“I firmly think the help from Just Straight Talk has been more beneficial as it’s given one to one and directed solely for the support I need rather than the support offered from the Jobcentre which has always been done as group sessions and in my opinion of no benefit to me”.

Previous temporary roles led to frequent movement on and off benefits.

Brokered relevant training and accreditation.

Up to date CV

Achieved workplace qualification and accreditation.

Improved job-search skills and confidence in job-searching abilities.




Lack of stable employment.

Needed specific employer led qualifications / accreditation.

Support to effectively job-search. Securing regular interviews.

“One word – ‘brilliant’. Best thing I ever did was to sign up with JST…. They paid for my courses, updated my CV and now I am getting lots of replies and interviews”.

Learning difficulties

Struggles to support his own personal care and well-being.

Lacks a support network or structure within the community.

Willing to try new things but gets easily confused and is concerned that people will not understand him.

Lack of understanding of job-search requirements has led

One to one support to contact DWP on reconsideration of benefit sanction – full benefit awarded.

Support to undertake job-search.

Planned access to practical and vocationally based courses to build confidence, develop workplace and team working skills.

Improved awareness of support available.

Improved confidence to open up & share issues.

“I am really pleased with the help I receive. I know I can talk to Ideal for All and they will help me”.

“I want to try the gardening so I can learn new things. I like being outside”.




to benefit sanctioning.

Limited English language skills which makes him feel excluded.

Socially isolated & with little opportunity to meet people with a shared background.

Wants to get involved & access help to get him back to work.

One to one IAG & CV development sessions.

Assisted job-search sessions.

Accessed Grow for Work programme – practical horticulture & employment development sessions at charities community gardens to build on existing skills.

Brokerage of ESOL course

Reduced social isolation & gave opportunities to meet people outside the area.

New horticulture & other practical skills.

Work experience – demonstrated reliability, good practical skills, and a willingness to learn.

Improved confidence and resilience in accessing new opportunities.

Opportunity to develop English language skills.

“I enjoy coming and trying things I have never done before”.

Garden Supervisor: “He is a great addition to our volunteering group, he works hard and gets on with things”.

Qualifications were not Job-search support including CV writing, Secured full time employment in Administration.




recognised in the UK.

Lack of employment history.

Lived in UK for 7 years with good level of both spoken & written English but lacked confidence in abilities.

applications, transferable skills.


Support to understand employment related issues including tax codes, in work benefits and managing debt.

Post-employment support specifically to support transition from benefits to paid work.

Increased confidence and self-esteem.

“Thank you so much for all your help, I could not have done it myself.”

Out of work for 18 months.

Feeling low and lacking confidence after having to close a previous business.

Lacked the financial resources to set up new business.

One to one business advice and support sessions on marketing, business planning and financing.

Support to access loan fund, set up by BCHG as part of City Deal project to purchase van & materials.



Self-employment through a new business start-up.

Increased confidence, feels more optimist about the future and back in control of life.

Lack of qualifications. Information, advice and guidance. Gained relevant skills and qualifications – asbestos




Lack of focus and direction in relation to employment.

Construction skills and experience programme.

Support with travel - cycling course & free bicycle

awareness, CSCS card, manual handling, Health & Safety and First Aid.

Work experience with Wolverhampton Homes.

Increased independence & access to transport.

Motivation to develop English and Maths skills.

Focus on an employment and career path.

“The centre was near to where I live and the staff were friendly and supportive. This training has given me the opportunity to gain qualifications and new skills. I am motivated to work hard and find employment construction”.

Recently homeless and now living in unfurnished flat.

Lack of confidence and self-esteem.

Lack of direction and focus.

Supported by the Community Connector to get basic furniture for his new flat.

Information, advice and guidance.

Access to construction skills and work experience programme.

“This has given me a chance to gain qualifications and helped me feel better about myself. I have achieved a great deal. I have a CV, passed my course. The staff have been very helpful, supportive and professional”.

Gained work experience, new skills, qualifications




(CSCS card) and updated CV.

Increased confidence and feeling of self-worth; with a new focus and determination to succeed.

Year 2 – Case StudiesExpired professional licence (security industry) – unable to afford training and licence costs.

Lack of update to CV

Security industry skills programme including SIA licence.

Job skills support – applications and preparation for interviews arranged through the project.

One to one job search support.

Gained new skills, qualifications and license – Level 2 Door Supervision, SIA Door Supervision Licence, Emergency First Aid.

Up to date CV.

Employment in the security industry.

“If it were not for the support of City Deal I would not be in work. More has been done for me in these last three months through City Deal, than the last 12 months signing on at the Job Centre. I am very grateful for the support!”

The employer said following the interview– “He was well-presented and came across well…he was able to answer interview questions in detail.”




Having previously been made redundant, lacked confidence in interviews and selling skills to employer.

One to one support in applying for work and preparing for interviews including mock interviews.

Access to job-search facilities and group sessions.

Improved application skills leading to securing interviews.

Went on to secure a permanent contract, after successfully completing an initial 12 week temporary contract.

Valued member of the team – his employer says he is “hardworking, reliable and conscientious” and proud that he is part of the team.

Due to raising a family had not been in paid employment for some time & had lost confidence in applying for work.

Building confidence through volunteering and supporting project events including leading community healthy lifestyle sessions.

Updated skills – first aid, drug and alcohol awareness.

Updated CV, support with job applications and interview techniques.

Secured employment in chosen field – early years and education at local school.

Her confidence has continued to develop - she is now leading a local mother and toddler group.

“I would like to thank the project staff for building my confidence and self-esteem and making me believe that could successfully go back into work. I believe without their help I would still be unemployed.”

Worked part-time but needed Tailored and responsive job-search support to fit around working hours and

Secured full time employment with the Range,




full time employment.

Couldn’t access other local support due to cost & lack of flexibility of hours and way in which support was delivered.

remote support.

Updated CV, interview skills.

following successful temporary contract.

The job has offered more training and development opportunities.

Previously an electrical engineer, due to serious illness unable to work for the last three years.

Period of unemployment had led to mild depression.


Security industry skills training programme.

An updated CV and one to one job-search support including mock interview.

Gained new skills, qualifications and license – Level 2 Door Supervision, Emergency First Aid, Customer Service, L1 Health & Safety, CSCS card.

Up to date CV.

Improved confidence and motivation.

Employment in the security industry on securing SIA licence.

“The security programme has helped me in so many ways. As well as gaining qualifications through the programme and being offered employment, my confidence and self-esteem has increased. I feel I have a sense of purpose and direction in terms of career goals. I would not have been able to do this if it




were not for the support the City Deal project making this possible for me.”

Since moving to the UK 11 years ago, worked hard to improve English and improve skills but lacked skills and qualifications to progress in work.

“I have always worked hard since arriving to the UK, but lacked the opportunity and confidence to gain qualifications and progress further.”


Security industry skills training programme.

An updated CV and one to one job-search support including mock interview.

Gained new skills, qualifications and license – Level 2 Door Supervision, Emergency First Aid.

Up to date CV.


Employment in retail security.

“I have gained new skills, qualifications and have had interviews with employers. The project has boosted my confidence and given me the opportunity to gain new skills”.

First time out of work – unprepared for current job market and online job-search approaches including

An updated CV, support with job-search and registration on the Universal Job Match website.

“I have in past thought about pursuing a career in security but never had the opportunity. Thanks to City Deal I have been able to attain my licence and qualifications”.




universal job match.

Lack of qualifications

No up to date CV

“As I have always been in work I have never had the need to have a CV.”

Security industry skills programme.

One to one preparation for interviews.

Gained new skills, qualifications and license – Level 2 Door Supervision, SIA Door Supervision licence, Emergency First Aid.

Up to date CV.


Opportunity to go forward to second stage of interview – once SIA badge received.

Suffered from acute agoraphobia (fear of leaving the house).

Loss of self-confidence and becoming withdrawn and lonely following significant bereavements.

Supported to attend three day motivational and confidence building course.

Working with aftercare team to identify volunteering and work opportunities.

Improved confidence, positively and optimism about the future.

Feeling less isolated and with support, able to leave the house more frequently.

Moved to the UK in 2011 for a better life and more job prospects – but

Formal ESOL classes to improve English skills.

Improved feelings of health & wellbeing.




communication barriers made applying for work difficult.

Despite securing work, she suffered an injury and forced to give up job and move onto health-related benefits – this was a very stressful period and lost confidence.

Access to support groups and therapeutic activity sessions.

Level 1 & 2 Health and Social Care training / qualification.

One to one support from casework to apply for voluntary and employment opportunities.

Ongoing in-work support to continue to build confidence & deal with set-backs relating to in-work benefits.

Improved confidence.

Improved communication and language skills.

New and employer focused skills and qualifications.

Back into employment on a part time basis to gain further skills and experience.

Improved ability and strategies to cope with set-backs and challenges.

Has become a community ambassador – supporting others within the community to access the project and providing translation support for new participants.

Ignited a long term goal to work with people with depression and dependency issues.

“It’s good to have a mix of creative activities and courses to learn and get skills”.

Dealing with debt issues. One to one support and encouragement Debt management plan led to overall reduction in




Loss of confidence in applying for work and making transition from benefits to work with three dependent children.

Negative and despondent about future.

to build confidence and improve motivation.

Weekly one to one job-search support including interview preparation.

Facilitated debt management support via CAB.

In-work benefit calculations and support.

debt.

Increased job interviews.

Increased confidence.

Secured employment as a care and support worker.

“The programme increased my confidence and made me value and believe in myself again. I would recommend this initiative to anyone”.

Long term illness leading to arthritis and mobility issues.

Looking for a new direction having previously worked in healthcare.

Limited IT skills.

Support to access online learning.

Customer service training and qualifications.

Job-search training and facilities.

New skills and qualifications – IT, customer service.

Improved job-search skills.

Increased confidence.

“City Deal has been a great help, I have made new friends and more confidence to try new things. Now I am ready to complete some work experience”.

Left school with no One to one sessions and support to build Increased confidence, self-esteem and positivity




qualifications.

Raised a family from a young age and has not since worked (for the past 24 years).

Nervous and anxious meeting people outside of the family.

Lacked confidence and self-esteem.

confidence and trust in attending the local centre.

Support to participate in group activities and training sessions.

Skills training and qualifications – including English, maths, health and social care.

about the future.

Increased social and team working skills.

On track to complete the Level 1 Health & Social Care qualification & improve English and Maths skills.

“Roseland House is just the best, it gave me confidence and loads of support, the staff are amazing. They made me feel safe and wanted.”

A shoulder injury ended a career in care.

Felt demoralised and unlikely to work again due to health and lack of experience in other fields.

Support to get ‘online’ and develop ICT skills.

Updated CV

One to one confidence building and motivation sessions – focusing on ability and experience.

Job-search skills training and access to job-search facilities.

Improved confidence, self-esteem, more positive and upbeat about the future.

New skills and confidence in using ICT.

Fresh perspective & focus on what was achievable and that utilised 20 years of experience.

Moved into flexible and part-time employment in a local care home.




Despite completing sports leadership training and qualifications at college found it hard to get a job in sports industry. As a result, out of work for over 3 years.

Lots of other training including a short stint on a retail apprenticeship during this period had also not worked out.

Heart was still set on a job in sport.

Volunteering opportunities

One to one support and mentoring to develop confidence and belief.

Targeted job-search support, job brokerage and access to relevant vacancies.

Up to date CV.

Application and interview preparation including access to interview clothing.

Ongoing support and in-work contact.

“They didn’t push me into jobs I didn’t want to do and they tried to match my skills and interests to real jobs. They helped my confidence, gave me one-to-one support and with the connections they have made a difference to me gaining work”.

Employment as a part-time sports coach, with a view to increasing hours.

Unemployed for over a year following redundancy from factory role.

Lack of confidence in using computers and applying for

Support to develop ICT skills, especially in relation to job-search.

Small group support and social skills sessions.

Confident in using ICT for job-search – emailing and uploading CVs, online application forms.

Improved confidence in group settings.




jobs. Job-search training and access to facilities.

Able to independently job-search.

“I am now able to apply for jobs more independently as I am more confident using the computer. Through attending job club I am learning more and getting more interviews”.

At risk of becoming homeless as a result of marriage breakdown.

Anxious and afraid of what the future held.

Unclear of her benefit entitlement and responsibilities.

Lack of up to date work experience in chosen field (administration).

Support to navigate legal and housing information and advice.

Facilitating a volunteering opportunity in a community organisation where experience in administration work could be gained.

Support to develop a structured programme of job-search.

Being better informed about the legal and housing situation enabled a clearer focus on the practical steps to be taken.

Improved confidence and feeling more positive about the future.

Gained work experience in administration.

“I was confused about what I had to do… the advice, guidance and support helped me know what I need to do to move forward”.

Autism can make it difficult to communicate and build social

Lots of one to one support and contact to Regularly attending and participating in group job-




relationships.

Also suffers from anxiety.

Limited work experience and need reasonable adjustments in the workplace.

build trust before coming to the centre.

Support to attend group job-search and other training sessions e.g. Food Hygiene.

Small group support and social skills sessions.

Tailored training session including Think Positive Feel Positive, anxiety management, Therapeutic Craft Sessions.

Access to trained and experience disability support workers.

search and training session.

Less introverted and more confident in working as part of a group – this included volunteering at a Christmas event.

Ready to move to next stage of development by building work based skills and volunteering to gain experience.

“Staff are very supportive, and I feel comfortable around them. Thank you for the help, you’re all so kind”.

Never finished school and hated the whole experience.

Lack of qualifications.

Didn’t want to be ‘on the dole’ but was reluctant to engage with an employment or

One to one contact and support to build trust and get thinking about work.

Information, advice and guidance on employment pathways.

Support to access basic skills training.

New skills and qualifications – ICT Level 2, English & Maths Level 1 and completing FLT training.

Enjoyed the learning experience & wants to gain more qualifications and skills.

Feeling more positive about the future.




training programme.

Lack of focus on type of employment.

“I don’t want to be on benefits for the rest of my life, I want to provide for my family and have a positive future with a good job. They understand what it’s like trying to get a job round here…and they are able to offer just the right support and help I needed.”

Originally from Nigeria, the family settled in Scotland a few years ago and built strong links with the community. The family relocated a year ago to the Black Country (for the husbands work).

Struggled to meet people and felt very lonely and isolated.

Previous experience in catering but not working at the moment.

Through networking at local school, encouraged to attend engagement and social events.

One to one support, contact and encouragement.

Facilitated community based volunteering and skill development opportunities e.g. running healthy cooking sessions.

Developed a social and support network locally and no longer felt isolated or lonely.

Became an asset to the community through volunteering work.

Improved confidence and positivity.

Volunteering work led to part-time work at the community centre.

Lone parent with dependent Provided access to a play scheme to Now in stable accommodation.




children, the youngest of whom required a lot of support.

Lack of confidence.

Health issues including depression means a heavy reliance on mother for support.

Suffered domestic violence in the past.

Unstable housing situation – moving frequently, leading to instability for family.

engage with lone parents.

Tailored confidence and motivational training session – Look Good, Feel Good.

Facilitated community based volunteering opportunities.

Put a family support worker to provide extra support with personal issues, whilst undertaking development training.

Feels better able to cope and move forward with additional support in place.


Work experience gained through volunteering.

Not been in paid employment for 20 years.

Full time caring responsibilities for son and father – with additional


One to one job-search advice and support including on-line applications.

Up to date CV.

Increased confidence and self-esteem.

Able to apply independently for work and confident in explaining caring responsibilities.

Following DBS clearance, will be moving into




support in place started to think about work but didn’t know where to start.

No job-search or IT skills or experience.

Ongoing in-work support. employment.

Year 3 – Case StudiesUnemployed after an accident at work – and recovering from an operation. Wanted to keep active and meet new people.

Long term goal of starting own business.

Encouraged to undertake some short courses and volunteering opportunities.

Skills for employment and enterprise workshops.

Completed a range of courses including horticulture, maths, English and IT skills.

Increased IT confidence.

Increased skills in enterprise.

Started own business – now looking for help which the project are supporting him to recruit for.




Needed help with maths, English and IT skills.

“It’s a great opportunity to learn new skills and do something different. After completing the “Grow your own business course” I can now focus on my business and look forward to the future”.

Long term unemployed.

Issues with substance misuse.

Stressful personal circumstances through social service involvement.

Looking after child alone.

Previous care leaver.

Determined to do more for his family – interested in self-employment.

Advice and guidance.

Emotional support and coping strategies.

Parallel support for addiction.

Support to explore self-employment.

General employment support to source opportunities– up to date CV.

Increased confidence and optimism about the future.

Has secured a job in the hospitality sector to build a base from which he can revisit self-employment at a later date.

Has since been promoted to a manager role – now responsible for recruiting staff.

Work has given him a sense of pride and he is flourishing.

Ongoing support for customers.

Mental health issues. Initially supported through one to one support.

Increased confidence and motivation – leading to supporting a local community event.




Lacking confidence.

Struggling to find the right type of work.

Encouraged to attend therapeutic group gardening sessions to develop confidence and skills.

Employment support through Job Club provision including using/developing IT & online jobsearch skills, interview skills and CV update.

Improved IT skills.

Improved communication skills.

Improved jobsearch skills – updated CV.

Part-time employment in warehousing.

“I love gardening and it keeps me focused”

“I really wanted work and now I am earning a wage”

Long-term unemployed

Homeless – periods of rough sleeping

Mental Health issues

Low self-esteem

No qualifications

Supported to find a place to live

Employment support – confidence building, interview preparation, CV.

Security industry skills and customer service training programme.

Encouragement and motivation to perceive when there were set back.

Gained new skills, qualifications and SIA license – Level 2 Door Supervision, Emergency First Aid, Customer Service Level 2.

Up to date CV.


Employment in retail security.

“I have gained so much confidence and am in a different place to where I was before starting the programme”.




Anxiety and low confidence, following a difficult period after giving up work to focus on the family and her health.

Encouraged to take up some learning as a way of building confidence and meeting new people.

Progressed to a health and social care course.

Employment support – CV, interview skills.


Reduced feelings of isolation and anxiety.

Gained employment – after making a speculative approach to a potential employer.

Long-term she would like to go to university to study counselling.

“I was made to feel so welcome and this gave me the confidence to join the programme and complete my Maths and English qualifications.”


Documents

Deal/City Deal... · Web view“One word – ‘brilliant’. Best thing I ever did was to sign up with JST…. They paid for my courses, updated my CV and now I am getting lots