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D&B Hoovers
MS Dynamics Installation Guide
Version 1.0
April 24, 2017
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Installing D&B Hoovers MS Dynamics Package
To install D&B Hoovers in the MS Dynamics environment, follow these steps:
1. Click on the following link to access and download the current package as a .zip file for installation into MS Dynamics 2016 or 365:
http://dnbhoovers.link/installMSD
2. Save the .zip file to a local computer.
3. Within MS Dynamics, go to Settings > Solutions.
4. In the solutions list menu choose Import.
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5. In the Select Solution Package dialog, browse for the D&B Hoovers MS Dynamics package .zip file saved in Step 2.
6. Choose Next.
7. If desired, view information about the solution before choosing Import.
8. A progress bar displays as the import completes.
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9. Upon completion, view the results and choose Close.
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Configuring D&B Hoovers in MS Dynamics
10. To configure any site-wide settings in the site’s MS Dynamics instance, start at the CRM Admin page within the D&B Hoovers application. Follow the steps below to access this page: a. From the Account section of MS
Dynamics, choose the ellipsis menu icon, then select D&B Hoovers.
b. OR, from the Sales menu, select D&B Hoovers.
c. Tip: Sign in with a MS Dynamics username and password if not already logged in.
11. Upon initial login, a welcome message displays that asks, “Are you an existing D&B Hoovers user?” If so, select Yes and enter your user credentials.
12. If not, select No, which will prompt a 3-day trial activation.
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13. Before using D&B Hoovers in MS Dynamics, configure it for the organization by following the steps in the D&B Hoovers MS Dynamics Customization Guide.
Other Resources
The Dun & Bradstreet Customer Service team is available 24×5, M-F. We recommend that implementations into Production environments be conducted during these business hours when the Customer Service team is available, should you require assistance. For help with installation or configuration, email [email protected] or call the one of the following numbers:
US: 800-433-0287
UK: 0800 389 4265
Rest of Europe: +44 (0)207 382 8840
Asia Pacific: +91 124 4538911
Rest of World: 001-978-318-4650