Presentation on

Microsoft Dynamics

Sub.- ERPBy-Group No-12

Rajesh kumar(Roll no-35)

Rameshwar Kumar

Raj Prabhakar

History

Microsoft Dynamics is a line of ERP (enterprise resource planning) and

CRM (customer relationship management) applications developed by

the Microsoft Business Solutions group within Microsoft.

Microsoft Dynamics applications are delivered through a network of

reselling partners who provide specialized services.

There are 300,000 businesses that use Microsoft Dynamics

applications and 10,000 Microsoft Dynamics reselling partners

worldwide.

The Microsoft Business Solutions group was

formed in part from Microsoft’s acquisition of

two software companies: Great Plains Software,

acquired in April 2001, and Navision, acquired

in July 2002.

The Microsoft Business Solutions group is based

in Bellevue, Washington

Market Share & Presence

According to a 2010 survey by vendor-neutral ERP consultants Panorama Consulting Group, the market share of Tier II ERP vendors grew from 23% to 30% last year while that of ERP leader SAP dropped from 35% to 31% and Oracle from 28% to 25%.

Microsoft Dynamics held its own, growing slightly from 14% to 15% during the same period.

Panorama's 2008 survey was based on 1,300 respondents worldwide from 2005 to 2008 while the 2010 survey was tallied from 1,600 participants last year.

The 2010 survey also ranked Microsoft Dynamics No. 2 behind SAP on ERP vendor short lists by prospective buyers and seventh of the top 10 in selection.

In its 2008 report, the consulting firm pointed out

that the cost savings for Microsoft Dynamics is great,

with an SAP implementation averaging $16.8 million

in total costs compared to $12.6 million for Oracle,

$2.6 million for Microsoft Dynamics and $3.5 million

for Tier II applications.

Panorama concluded that Dynamics was gaining in

popularity because of its markedly lower price tag;

Dynamics was favored by users, who like the familiar

Microsoft interface, but less popular with executives,

who cited a somewhat higher business risk.

Criterion of comparing ms dynamics Business IntelligenceOne cause for higher risk was Dynamics' lack of business

intelligence tools. Also contributing to a higher perceived risk factor with Dynamics is the small- to mid-sized market it serves rather than the software itself. Smaller customers lack the sophistication of larger enterprises and often try to cut corners and/or implement the software without recognizing the need for specialized help.

Project Duration and CostMicrosoft Dynamics, which averaged two weeks to two months

less than Oracle and SAP, respectively, but, on the downside, showed the largest variability in project completion.

Panorama concluded that more ERP implementations last year took longer than expected (57%) and cost more than expected (59%) but, on the plus side, they consumed 20% less as a percentage of annual revenue (6.9% in 2009 vs. 9% in 2008).

However, the "savings" came with a price: 41% of responding companies failed to achieve at least half of the benefits they anticipated from their ERP installations.

Contd… Managing Organizational ChangeIn addition, the 2010 study concluded that most companies do

not effectively manage the organizational changes that ERP sets in motion, with nearly half citing poor communication between management and employees as a contributing factor.

Many companies also were adjusting to a new CEO during their ERP implementations while significant numbers were coping with layoffs or a merger or acquisition.

The CloudPanorama's latest survey found that SaaS (Software-as-a-

Service) and hosted ERP solutions are faster to implement and cost less than on-premise applications. The downside is that they are far more likely to exceed budget estimates due to excessive vendor hype. In addition, SaaS and hosted solutions tend to be more appropriate for small- and mid-sized companies and narrow functions such as CRM or purchasing.

Microsoft Dynamics does not currently have a SaaS or hosted ERP offering (although various partners and resellers do offer hosted solutions).

ProductsMicrosoft Dynamics ERP It is an enterprise resource planning

application primarily geared toward midsize organizations as well as subsidiaries and divisions of larger organizations. Microsoft Dynamics ERP includes four primary products:

Microsoft Dynamics AX (formerly Axapta) Microsoft Dynamics GP (formerly Great Plains

Software) Microsoft Dynamics NAV (formerly Navision) Microsoft Dynamics SL (formerly Solomon IV) Also included are retail solutions:Microsoft Dynamics RMS Microsoft Dynamics POS 2009

Contd…Microsoft Dynamics CRM is a multi-lingual

customer relationship management application from Microsoft that provides sales, service, and marketing capabilities, and includes Microsoft Dynamics CRM Online, the online version of Microsoft Dynamics CRM.

Management Reporter for Microsoft Dynamics ERP is a financial reporting and analysis solution. Users can easily create income statements, balance sheet statements, cash flow statements and other financial reports without needing IT assistance. Reports can be stored in a centralized Report Library along with external supporting files. Security on reports and files may be controlled using Windows Authentication and SQL Server.

Contd…Microsoft Dynamics AX It is a comprehensive business management

solution for midsize and larger organizations that works like with familiar MS softwares.MS Dynamics AX is built to make it easy to do business across locations and countries by consolidating and standardizing processes helping to improve productivity providing across the organization and helping to simplify compliance .

Microsoft Dynamics GP It is a comprehensive business management

solution for midsize organizations that is designed to help you adapt to new opportunities continued growth by requiring little customization, training, and administration.

Contd…Microsoft Dynamics NAV It is a complete ERP solution fore midsize

organizations that is fast to implement, easy to configure and simple to use. Available in more than 42 country version, the solution deliver specific industry functionality for highly specialized industries and organizations to help meet the local needs of region of operation.

Microsoft Dynamics SL It is a business management solution that is

specialized to help project-driven midsize organizations obtain reports and business analysis, while helping to increase efficiency, accuracy and customer satisfaction. With ability to automate and streamline projects and complex accounting jobs from a single interface, user can manage people, projects and profitability.

Capabilities in Microsoft Dynamics ERP solutions Financial managementStreamline financial processes and simplify analysis by

automatically presenting formerly disparate sources of information in a single, RoleTailored view.

Share reports in a business portal on the company intranet, or publish data on your extranet with enhanced security to promote privacy for auditors.

Work with familiar software such as Microsoft Office Excel directly in your Microsoft Dynamics ERP solution and link to ERP data using Microsoft Office applications.

Planning and Budgeting Depending on his business needs, user can:Deliver basic planning and budgeting with simplified, template-

based planning and budgeting functionality using Microsoft Forecaster for Microsoft Dynamics ERP.

Take advantage of powerful analysis and reporting capabilities including creating and publishing financial statements such as Profit and Loss (P&L) statements, balance sheets, and cash flow reports with Management Reporter for Microsoft Dynamics ERP.

Create boardroom-quality reports without IT help, enhance security for report distribution

Contd… Project ManagementManage employees, contractors, partners, equipment, and

materials to align with project goals and client expectations.Create effective billing structures, track expenses, and

reduce billing cycles to control project performance, costs, and revenues.

Accelerate project workflows with automation, and make important business information available to all stakeholders.

Supply Chain ManagementControl and streamline inventory with real-time visibility

into data and automatic notifications that help you align customer demand with inventory management, purchasing, manufacturing, and distribution.

Set realistic expectations with customers for delivery, and access current product specifications and up-to-date pricing to help customers make informed buying decisions.

Build profitable vendor and partner relationships by providing self-service access to critical business information using portal technology—including agreements and commitments—and monitoring partner performance.

Contd… Human Resource ManagementGive employees self-service access to

information about performance, payroll, benefits, and career path from your company’s web portal.

Adjust HR processes to changing business needs, ensure compliance with government requirements, and simplify administrative tasks.

Save time with payroll direct deposit, access employee data at any time, and integrate with general ledger, project management, and bank reconciliation applications.

Platform Technology used Combining Microsoft Dynamics ERP solutions with applications such as

Microsoft Office 2010 and Microsoft SharePoint Server 2010 enables you to deliver the best productivity experience across the PC, phone, and browser—in tools such as Microsoft Outlook and Microsoft Excel, where people spend most of their time.

Simplify desktop environments with Windows 7 Quickly view multiple open windows as large thumbnails or preview the

desktop by positioning the mouse over the Show Desktop button. Get up to speed quickly with a consistent user interface A familiar user interface is now more consistent across SharePoint 2010,

Office 2010, and Microsoft Dynamics ERP solutions, making it easier to find commands and actions and get up to speed quickly on new applications.

Drive productivity with Microsoft Outlook 2010 Access Outlook e-mail messages, to-do lists, and appointments directly

from a Microsoft Dynamics ERP Role Center and see the status of e-mail recipients

Visualize data for clarity and insight with Excel 2010 Excel 2010 includes features that significantly improve data visualization

and help you see patterns and trends that might otherwise remain hidden. For example, with Sparklines, you can see concise visual representations of Microsoft Dynamics ERP data in the form of small charts, right in your worksheet.

Contd…Create compelling documents and presentations with Word

2010 and PowerPoint 2010 Share vital business and sales information in formats familiar to your

recipients by accessing, exporting, and sharing information from Microsoft Dynamics ERP solutions using programs such as Microsoft Word 2010 and Microsoft PowerPoint 2010. Office 2010 takes your communications to the next level with sophisticated audio and video editing tools in Word and PowerPoint that can help bring business documents and presentations to life.

Extend accessibility with Office Web Applications Microsoft Office Web Applications (available for Word, Excel,

PowerPoint, and Microsoft Office OneNote) enable you to access information from anywhere using a PC, phone, or browser. For example, you can access up-to-the minute data through the Excel Web Application by using a browser when you are away from your PC

Monitor and analyze business performance Microsoft PerformancePoint Services (formerly Microsoft Office

PerformancePoint Server), is now included as a component of SharePoint Server 2010 and can monitor and analyze your business performance. PerformancePoint Services helps you gain insight by displaying Microsoft Dynamics ERP information as dashboards and key performance indicators with the option to drill down for more detail.

Success Story of career launcher Established in 1995, Career Launcher India Limited (CL) provides

educational services in over 195 locations across India, Middle East, and United States. It offers guidance and test-preparation services for school and college students to gain admission to professional courses. It publishes magazines and academic material, offers career advisory services, tutoring and training services.

Business Situation The IT infrastructure at CL consisted of Tally to manage accounting

requirements. An in-house developed Oracle based application was installed at each of the 195 centers to manage student’s enrollment, receipts and outstanding information.

CL database consists of approximately five million entries. The existing system could neither cope with the growing volumes of data, nor hold the detailed information about its students and customers. Thus there were multiple storage locations which often resulted in ambiguity.

With increasing number of schools and training centers, CL identified the need of a standardized enterprise resource planning (ERP) solution that could be simultaneously implemented at all the locations. The Oracle based application used at CL was developed over years to define the unique features and functionalities. Thus its seamless integration with the new ERP was one of the prime requirements of the organization.

Contd… Solution They chose Microsoft Dynamics NAV because of its

versatility, scalability and flexibility. CL used the expertise of Microsoft® Certified Partner Tectura for the implementation

With all the essential features present in the solution, Tectura minimally customized the solution to include the integration with the Oracle-based application that manages student’s enrollment, receipts and outstanding information. The application is used at more than 195 centers of CL. 2.5 lakh (2,50,000) students’ data and transactions were migrated to Dynamics NAV. During this migration, it was business as usual for CL as the environment wasn’t affected.

BenefitsReduces Administrative Costs by U.S.$ 20,000 Now operate with 30 percent fewer employees in finance,

reducing the administrative cost by U.S.$ 20,000Increases Operation Efficiency by 70 PercentAllows Seamless IntegrationConsolidates, Analyzes Data for Decision Making

Causes of erp implementation failure & preventions

ERP failures can be prevented if we can identify the root causes of the failure regardless of the company and industries that implement them.

Following are some causes of ERP failure.Software selection and planning At the time of ERP selection and planning the top

management should be very careful. Choosing wrong product is the primary cause of ERP failure. Each company has a different business environment, software selection should be based on its quality, software developed for organization vertical, implemented in similar type of organization. Before starting the project, proper blueprint should be made with help of industry experts and consultants. This will lead to successful implementation.

Vendor Selection If the vendor is not able to understand the business

process and people, ERP project will fail. Software vendor should not be new in the market and must have a good team of industry experts. Involvement of vendor should be from their top management.

Contd…User rejection Users resist change. If ERP Software is complex and the

proper training has not been arranged, users will fail to understand the new system and this will impact the implementation process.

Software structure ERP system architecture should be industry specific

and user friendly. If software architecture is not matching the baseline of the industry, customization will be more and project will go long. More customization is one of the biggest reasons of ERP implementation failure.

Business process If business processes make it complicated for the

organizations to select ERP for industry specific, they can choose software which is implemented in similar type of organization. All ERP softwares are not flexible and one should be careful about customization possibility and cost of customization.

Thank You !