DAWN HALL

9 DORIEN ROAD OLD SWAN

LIVERPOOL 13 2BS

Email.dawnmargarethall@gmail.com phone number..07910201369

PERSONAL SUMMARY

DOB: 03/07/1964

Mobility: Full driving licence

I have worked for over 16 years in the care sector, and have gained experience in different sectors

of care, I have my NVQ 1 AND NVQ 2 in care and also have my phlebotomy certificate which I

completed last year at a level 3.

I am able to work using my own initiative while supporting a team of staff and other healthcare

professionals, at all times ensuring that service user care procedures and practices and health and

safety guidelines are adhered to.

My aim is to continue to work with people; supporting people who require care themselves; in a

healthcare setting, a nursing, residential or day service setting. I would also like to continue to

support / guide / mentor staff who aim to offer a quality service to those they are supporting or

caring for.

CAREER HISTORY

Care Co ordinator U5 Social care

Managed staff sickness levels

Dealt with Social workers and families

Staff Rotas

Putting runs together

Doing on call

EMI/Residential Care Home Head Senior Carer – Thomas Leigh Care Home

I play a key role providing and being responsible for the delivery of residential and nursing care

services. Focusing upon supporting residents/service users with their daily needs, always working

with a person centred approach.

I must communicate in a caring, respectable and professional manner with service users

and their family members and other health care professionals.

I am responsible for assessing the care needs, risks and further required referrals for

service users and recording the details.

I supervise and mentor carers and newly qualified carers.

I am involved in the administration procedures and assessments for a service users

referred to the home for care.

I am the main point of contact for service users and communicating on their behalf with

other health care professionals.

I liaise with managers and other healthcare professionals to update service user care plans.

I carry out spot checks and relevant after care checks on carers in my team/under my

supervision.

I carry out administrative duties like updating and maintaining service user records. 

I am involved in working other health care professionals

Domiciliary Care Review Officer / Field Supervisor – HomeCarers Liverpool

I played a key role providing and being responsible for the delivery of domiciliary care services .

Focusing upon supporting service users to remain and live safely in their homes.

Please see above: EMI and Residential Care for further details.

In this position I cared for adults of all ages from young to the very old.

I supported carers to prompt medication safely and according to rules and regulations.

Adult Learning Disabilities / Education – Brothers of Charity Services, Liverpool –

As Activity Coordinator, I was required to line manage a team of staff. I was responsible for

planning the aims, objectives and priorities of their work. I would conduct regular scheduled one to

one meetings with staff to discuss activities, priorities, progress and problems.

I was responsible for deploying the resources within my control i.e. people's time; money and other

resources to achieve plans. I would ensure value for money by managing and monitoring budgets

and making the best use of resources.

I managed and promoted health and safety in the department and risk assessed activities off site.

I provided a wide range of activities to interest and stimulate the service users physically and

mentally. Privacy, dignity, independence, choice, rights and fulfilment for all service users was

maintained at all times.

I motivated and guided the care staff to support the service users in activities of their choice.

I carried out regular assessments and reviews with service users to ensure that we provided the

best care plans and offered a high standard service.

I chaired meetings and prepared agendas and minutes. I produced this information in a range of

different formats to ensure accessibility.

I would run workshops onsite at Thingwall Hall and in the local community. I worked closely with

other managers, staff, service users and community groups or businesses to create community

initiatives.

I have worked with people with physical and learning difficulties and people in the community who

have experienced drug and alcohol addiction. I still work voluntary for a community group that

supports people with disabilities, their family and friends.

I have also worked and trained to be able to support people with Dementia, I have experience and

training on how to support people presenting challenging behaviour.

Previous positions with BoC:

Adult Learning Disabilities / Education Instructor / Day Service Officer – Brothers of Charity

Services, Liverpool –

Adult Learning Disabilities / Education Care Assistant / Supervisor – Brothers of Charity

Services, Liverpool –

PROFESSIONAL EXPERIENCE

I able to contribute in practical ways to the success of my team and to company targets.

I have experience providing direct care to service users, including assessing their needs

and discussing their care package and care plans. This involves creating individual service

user care systems that look after a service users physical, mental and social needs.

I am able to ensure the working environment is safe in a busy environment that is under

pressure.

I am able to remain calm in difficult situations whilst at the same time being observant,

adaptable and firm when and where required.

I have worked alongside social workers and families of service users.

I have experience of prompting service users with medication and to operate different

oxygen apparatus, electric beds and transferring / mobility aids.

I have experience in catheter and stoma care.

I have the ability to respond quickly to emergencies.

I have excellent organizational skills

I have e excellent communication skills, ability to empathize to gain a persons trust and

confidence.

I am able to prioritize busy workloads.

I have experience of monitoring and collecting / recording information about service users

health, care packages, support requirements and acting accordingly.

KEY COMPETENCIES AND SKILLS

o Care Management

o Department Management

o Care Planning, Assessments & Reviews

o Food Hygiene Training / Awareness

o Effective Communication / alternative communication methods

o National Association for Providing Activities for Older People (NAPA) Training

o Management of Aggression

o Reminiscence Training Supporting People with Dementia

o Dementia Coach Training

o Quality Assurance Awareness / Experience

o Manual Handling Training

o Infection Control Training & Awareness

o Proactive Approach to Conflict Training / Experience

o Health & Safety Awareness Training

o Medication Awareness Training & Monitoring

ACADEMIC QUALIFICATIONS

NVQ 2 IN CARE AND HEALTH

NVQ 3 DIPLOMA

PHLEBOTOMY LEVEL 3

REFERENCES

Available on request.