David Andrew Taylor

12 Foulser Road, London, SW17 8UD - david.88@hotmail.co.uk - 07936 370 763

Six years of employment in consumer facing customer service and conflict resolution in 'Front of House' hotel roles.

Experience in taking a political engagement project from conception to operation. A strong and growing network of working relationships with MPs, Peers and CCHQ team,

Employment

Head of Events and CommunicationsConservative Christian Fellowship (Conservative Campaign Headquarters) Aug 2013 - Current

Engaging with CCF supporters and enquirers through email, phone and in person. Informing them of policy, opinion and events

Working alongside CRD, CCHQ Press and Correspondence to advise and reply to case work on Christian issues.

Managing the CCF relationship with friends groups and promoting working partnerships Redesign and maintenance of CCF website and social media. Taking print projects from conception to print

and distribution. Organically increasing Facebook and Twitter followers, dramatically expanding the reach and influence of the CCF online.

Assisting in the planning and operation of events; finding sponsors and communicating to press. Working with MPs and Peers to engage Christian organisations in the political process. Representing the CCF at conferences, exhibitions and public speaking engagements. Arranging and leading CCF teams during by-elections and the general election. Organising strategic ‘hustings

style’ events in target constituencies. Stationed in South Thanet for the election campaign I assisted in the organising of volunteers and ‘battle bus’ visits.

Member Services, Zipcar, London. August 2012 – August 2013

Complaint handling and first contact resolution through email and phone. Extensive case work on escalated and long standing complaints and queries.

Developing standards of procedures for fraud detection and revenue protection. Support of new staff in use of computer systems and product knowledge. Using active listening and inquiry skills to understand the situation and contribute to a positive experience

Sales Coordinator, Corus Hotel (389 rooms), London. Nov 2010 - Aug 2012

Managing diaries and appointments of sales team, Sourcing leads and handling complaints and queries from corporate accounts.

Tasked with redesigning the reports used by the Sales Director, ensuring accuracy of team’s reports. Giving tours and presentations of the hotel to prospective business accounts.

Reception Supervisor and Duty Manager, Hawkwell Hotel (64 rooms), Oxford. Jul 2009 - Nov 2010

Responsible for day to day running and training of reception as well as creating new training and procedures. Duty manager shifts as most senior staff member on site, dealing with customer complaints and emergencies,

ensuring bar and restaurant run smoothly, responsible for handling day’s cash takings. Overseeing large events, ensuring smooth running of weddings and conferences. Responsible for coordination

of staff and suppliers as well as customer relations.

Telesales, Newross Impex Ltd, Leeds. Mar 2009 - July 2009

Business to Business telesales of classic men’s wear. Implementing sales and communications Stratergy for the newly created role

Telesales, Customer service, Door to door sales, Clearanswer Call Centres, Leeds. Mar 2008 – Mar 2009

Outbound calling of cold / warm leads.

Training of new staff and development of sales brochures. Temporary management periods, filling in for vacant managers.

Education

A levels in Sociology and Theatre Studies at Didcot Sixth Forms 2003 - 2005

9 GCSE's, The King's School in Witney. 1996 - 2003

Maths, Double Science, English, Religious Studies, German, Geography, Drama, Graphic Design

Volunteer work

Youth Group development in West London, Hillsong Church London 2011 - 2013.

Overseeing the planting and growth of local groups of Young Adults (17-24yrs). The groups provide a bible study, mentorship, and social community for the youth in the church. They engage with local charities and ensure the youth are connected into healthy communities of their own age.

Providing leadership development, event planning and mentoring. One on one development of group members, providing support with all aspects of life from family conflict to job

seeking. Involved in managing teams at conferences in Wembley Arena and the O2, being responsible for recruiting

young adults to the team and ensuring delegates are kept at ease.

Political Activity

Active member of Tooting Conservatives

Involved in canvassing of Bedford ward Attending Chair's meeting to discuss fundraising opportunities and joint activities with CCF Liaising with ward councillors and association chairmen to encourage inclusion of CCF group into ward

activities.

Faith Education Leaders Symposium

Liaising between Department of Education and Faith School Leaders Proposing, developing and chairing a symposium with the above. Taking casework from the symposium and maintaining relationships

Interests

Visiting art galleries and museums I am a member of Tate and British Museum, attending lectures and tours. Football and Rugby Current affairs, local and international.