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David SpencerMobile 07841 339 432
[email protected] [email protected] Info Tech Repairs Ltd London SE22 0ARProfile Experienced Infrastructure Engineer to EMEA technology management
consultancies Over ten years’ experience supporting Microsoft clients, server products and
network systems, Windows Server 2012 R2, CISCO Switches, VMware EXSi 6,Exchange Server 10, Office 365, Linux Ubuntu.
Expertise in a wide range of IT products, including client and server hardware.Laptop Repairs, CISCO switches, Server installation and maintenance.
Experience in live environments, covering multisite locations, in banking, medical and retail sectors. By VPN into clients, Servers, Switches, Routers and visiting clients sites.
Work History
Contract: Lucid Dates 04/03/2016 to 06/04/2016Technical Support Analyst
Responsibilities: Client Mott Macdonald Support to a blue chip architectural consultancy. Using call logging software ServiceNow. 2nd/ 3rd line application support. Example of tittles Adobe, Autodesk, Bentley, MS, CISCO, Tekla, Visiting client at desk and remote. Building computers using SCCM.Active Directory, Team Viewer, Remote Control. Backup daily tapes (Dell Power Vault TL4000) Purchasing Hardware Software through Dell Portal etc.
Contract: Hays Dates: 13/02/2016 to 18/03/2016 Technical Support
Responsibilities: Client BAA, Post Office Working in part in the customer walk in helpdesk area client would either come in with a variety of queries which 95% would be resolved within 20 minutes. 1St 2nd level Desktop support and mobile phone migration from Blackberry’s to Windows phone. Windows 7 to 10 migration, AD password reset and SCCM installation of application.
Contract: Lucid Dates: 30/11/2015 to 29/01/2016Technical Support Analyst
Responsibilities: Client Mott Macdonald Support to a blue chip architectural consultancy. Using call logging software ServiceNow. 2nd/ 3rd line application support. Example of tittles Adobe, Autodesk, Bentley, MS, CISCO, Tekla, Visiting client at desk and remote. Building computers using SCCM.Maintaining and instructing staff on use of Video Conference equipment. Contract: Hays Dates: 10/09/2014 to 27/11/2015
Senior Customer Engineer
Responsibilities: Network RailWorking Responsibilities to stock take computer to be migrated (this project had 13 thousand computers throughout the UK) Use SCCN to load Windows 7 and Application. Floor walking and general trouble shooting. Flagging wrong or unproductive process and creating new process.
Contract: Keystream Technology Dates: 12/05/2014 to 31/05/2014Windows 7 Deployment Engineer
Responsibilities: Royal Surrey Healthcare trust Royal Surrey Healthcare trust Visiting departments and testing that preparatory application can be updated to windows 7. Contacting software authors to find upgrade solution. Test upgraded solution and upgrade client computer to windows 7 with compliant preparatory application.
Contract: Reed Dates: 17/03/2014 to 18/04/2014Windows Deployment Engineer
Responsibilities: Managed migration from Windows XP to Windows7 at a Michelin star Hotel
Contract: Northgate Information Solution PLC Dates: 30/10/2013 to16/02/2014
Infrastructure EngineerResponsibilities: Migrating Windows 7 based server databases and point-of-sales software from Windows XP to Windows 7. Performed against a precise script in a live medical environment.
Employer: Criminal Reduction Initiative Dates: 11/11/ 2011 to 12/07/2013Infrastructure EngineerResponsibilities: Infrastructure Engineer for 23 site locationsInstallation, configuration, maintenance and troubleshooting all IT hardware and software across an organisation employing over 5,000 staff.Project managing the implementation of new IT environments within new project locations, ensuring all deadlines were met. This included liaising with third party agencies to ensure that all data needs and considerations were accounted for.Installation, configuration and maintenance of IT Training Suites for service users.Research and purchase of new hardware and softwareImplementation of all categories of data cabling for network installationsMaintenance of inventory control for computer hardware Ensuring electronic files and data were transmitted or held in a secure fashion and legally compliant.
Contract: IBM (via Worldwide TechServices Dates: 15/12/10 to 17/06/11
Job Title & Responsibilities: Managing transition of desk side support contract to IBMDocumenting scope of current role performed by the existing desk side support team and highlighting gaps between current role and the services as described in the MSOW with WWTS) .
Contract: Bearing Point Ltd (via Fujitsu-Siemens) Dates: 10/08/07 26/11/10
Job Title & Responsibilities: Infrastructure Engineer to an EMEA technology management consultancy
Senior IT support to one of Europe’s blue chip IT consultancy, Ensuring the effective use of all it programs and equipment (Network, Desktop,
Laptop Support, Blackberry’s, Audio Visual, Communication) and helping consultants with project proposals
Provided personal IT support to the Chair:
Maintenance and repair all BearingPoint employee laptops (400 units)
Maintenance and repair the desktops on site (200 units)
Maintenance and repair all laser printers on site (50 units)
Maintenance and repair laptops for International BearingPoint employees, visiting the UK
Enhanced Fujitsu-Siemens reputation within BearingPoint, by delivering excellent service to all his customers on site.
Rebuilding servers
QualificationsMCP 70-270 Windows 2000 ProfessionalMCP 70-290 Microsoft Server 2003 EnvironmentMCP 70-291 Microsoft Server 2003 Implementing Managing MaintainingMCP 70-284 Microsoft Server 2003 Exchange Server Implementing ICND1 100-101 Cisco Networking Device and working for my CCNAICND2 100-202
