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Is Your Professional Recruitment Process the Best that it Can
Be?
David S. ClurmanAssistant Director of Residential EducationUniversity of Maryland, Baltimore County
MACUHO Annual ConferenceOctober 28, 2011
Who is in the room?
• Who am I?• Why am I presenting this topic?• What do I know about staff selection?
• Who are you?• Why are you here?• What role do you play in recruitment
of professional staff on your campus?
About UMBC
• Carnegie Class: Doctoral/Research-Extensive Institution
• Fall 2010 Enrollment: • 10,210 Undergraduates• 2,678 Graduates
• Residential Population: 3,875 (1,116 first-year)
• 2011-2012 Tuition w/ Room & Board: $19,488*
UMBC Residential Life staffing structure
about UMBC’s selection process -screening
We create a screening committee that is diverse
Unqualified applicants are screened out prior to reviewing applications
Each qualified candidate is reviewed by two people
Each candidate gets rated Screening committee identifies top
candidates for phone/conference interviews
about UMBC’s selection process - the interview packet
Job description Organizational chart of office and
division Office mission and values Information about our professional
staff UMBC student profile Costs for students Rights & Responsibilities pamphlet Maps of campus and residential area
about UMBC’s selection process -early interviews
1st round interview questions – 30 minutes Note any follow-up areas if there are
2nd round interviews are dependent on time and staff availability (at conferences only)
Identify top 3-4 candidates to bring to campus
about UMBC’s selection processfood & travel
We pay for all travel and meals Accommodations are in an on-campus
apartment 1-2 staff members take them to dinner at
a local restaurant Breakfast and lunch are in the campus
dining hall Any expense forms are completed while
on campus We will pick up/drop off at local travel hub
about UMBC’s selection process -campus interviews
Candidate will meet with: Student leaders Community Directors Other Residential Life staff Campus Partners Assistant Directors of Residential
Education Director of Residential Life Vice President of Student Affairs
about UMBC’s selection process -campus interviews
Day overview Candidate will also have tours of campus
and at least one CD apartment Short breaks are scheduled into the day No presentations Water is provided Bathrooms are pointed out Day review Review benefits and timeline
about UMBC’s selection process -follow-up
References are contacted
Candidate is notified: If the selection timeline is altered If they were not selected for the position
Once candidate accepts the position, all other applicants are notified that the position has been filled
the selection process – job descriptions & postings
• Is the description accurate to the current tasks this position is currently responsible for?
• Is the vacancy anticipated or confirmed?• Will you list the salary?• What are the minimum qualifications?• Will you accept applications directly or do they
need to go through HR?• What is the deadline that applications will be
considered?• What is required for the application (cover letter,
resume, reference letters or just contacts)?• Where will you post the opening?• Who will be on the search/screening committee?
What others are saying about employers
What are some of the best/worst things you have seen an employer
do when conducting a search process
(type of communication, phone interviews, on-campus interviews,
travel plans, accommodations, etc.)?
the selection process –communication - best
“Send candidate itinerary in advance [with names and titles] so they know who they are going to meet – this gives them an opportunity to prepare specific questions too.”
“Offering their cell phone number so the candidate can get in touch with the employer easily.”
“Responding to emails/voicemails in a timely manner.”
the selection process –communication - worst
“Little to no communication.”
“Emailing late in the evening (shows the person works late and [has] no work-life balance.”
“Employers taking about their personal lives in excess (i.e., drinking bingers, legal troubles, and medical issues).”
“Telling a candidate that they will be removed from the process if they make a follow up phone call to inquire as to their status.”
the selection process – meals & travel - best
“If reasonable and needed, arrange to pick up the candidate at their transportation hub (airport, train station, bus station, etc.”
“ On campus interview – allowed my partner to come the night before to see the campus/ apartment. Two of the staff took us both out to dinner.”
“Love eating at local restaurants that are not chains.”
“Booking travel for the candidate, which saves trouble with reimbursements.”
the selection process – meals & travel - worst
“No breaks at all – lunch is an interview as well.”
“During lunch and before interview sessions would begin, the employers were telling inside jokes and taking amongst themselves instead of listening to me or engaging me in the conversation.”
“Not providing reimbursement for travel unless the candidate is offered the job AND accept the job.”
the selection process – interview - best
“Asking for feedback about the interview process in case something strange had happened during the day that the candidate is concerned about.”
“Provide an interview host so that the candidate has a consistent person they can check in throughout the day.”
“Don’t take them on a campus tour in the rain.”
“Offering the candidate a bottle of water…”
the selection process – interview - worst
“Have multiple candidate for the same position on campus on the same day and set it up so they run into each other.”
“Have the primary interview session be with a group of 10-12 people.”
“Telling me that I answered a question incorrectly and then proceeded to tell me what I should have said, even though the person asked for my personal opinion.”
the selection process – interview - worst
“Worst are when there’s a lot of confusion about the day and folks at the work site don’t seem to even know that a search is taking place that day.”
“Making the candidate wait an hour for a schedule interview without any sort of apology.”
“Not allowing the candidate to interview and/or meet any students.”
“Not coaching the interview team.”
the selection process – miscellaneous - worst
“Change the position description between the time of application and the on campus interview.”
“Mixing up candidates (thinking you phone interviewed someone when you did not).”
“Asking a candidate to do a phone interview on the spot.”
“Not have group interview folks introduce themselves so I knew who they were/what they did at the institution.”
group sharing
What are some of the best things you have seen regarding a selection process?
the use of technology
First interviews prior to Placement Exchanges Offer Skype or phone Downfall – sometimes it doesn’t work well
Email Quick response (build time into your schedule) Include pertinent info in signature
Thank You’s If using email for sustainability purposes let people know
You Tube “Day in the life” video Exploring the residence halls, campus, etc…
Where to post?
Jobs.Studentaffairs.comHigherEdJobs.comChronicle.com/JobsAcademic360.comTedjob.comOthers?
