David Morales307 Hoffman Street, (415 )601-9955 david@race.com

OBJECTIVE:

To secure a position in a department to further increase my knowledge in technology as a Technical Project Manager, customer support service management, being able to grow and be involved in day to day business operations as well as grow the business.

EDUCATION:Archbishop Riordan High SchoolHigh School Diploma 1990-1994

San Francisco State University General Education, 1994-1996

Computer Learning CenterDegree in Network Administration, 1997-1998Coursework included: Network Administration, Novell 4.1, Software & Hardware installations and upgrades, Microsoft Office, Dos, and the Internet.

Honor Student and Tutor.

EXPERIENCE:

Technical Project Manager Projects & Planning Div. December 2004 - Present ITT Dept at the San Francisco Intl Airport

Project and Application Analysis Lead for ITT Depts. Handle all Projects coming into ITT Client Services

Handle all desktop, hardware and software support for all depts. in the Airport. Project Manager for Windows XP upgrade for 60 Depts. at the Airport (600 WKS) Cover helpdesk calls for all departments and airlines with opening trouble tickets Research of new software

ITT Dept at the San Francisco Intl Airport Technical Project Manager for the following Projects.

Visual Paging – Responsible for the Application Analysis and Recommendation, Managing Configuration, Schedule, Testing and Implementation of 130 + Visual Paging Screens throughout the SFO to be able to display Visual Pages for the Hearing Impaired.

Information Kiosk – Responsible for the Application Analysis and Recommendation, Managing Configuration, Schedule, Testing and Implementation for 12 Info Kiosks to be installed on all SFO Information Booths.

Customer Service Laptops - Responsible for the Application Analysis and Recommendation, Managing Configuration, Schedule, Testing and Implementation of 7 Laptops to be utilized by Information Booth persons to be able to access real time information for passengers

SFPD License Recognition - Responsible for the Application Analysis and Recommendation, Managing Configuration, Schedule, Testing and Implementation of network infrastructure to be able to connect Cameras on the lanes coming into the SFO and transmit images and info of all license plates.

Build out of Airport Directors Conf Room - Responsible for the Application Analysis and Recommendation, Managing Configuration, Schedule, Testing and Implementation/Build out of a total Presentation/Audio/Video Conferencing Solution.

FIDS (Flight Info Display System) – Assist a vendor to implement a new FIDS System using our current Wi-Fi Structure.

ADMS (Airport Duty Manager System) – Responsible for the Application Analysis and Recommendation, Schedule, Testing and Manage the development in building a new system that captures 24 hours worth of data that goes on at SFO.

Museum Video Wall – Build out, Configure and Manage the implementation of Monitors at SFO displaying Video showing current SFO Museum displays using our Content Management System.

Microsoft Exchange and Office 2007 Upgrade – Managed the client side of the project. This included planning the migration of Office 2003 to Office 2007 and Lotus Notes to Microsoft exchange for over 1000 Users. This would include scheduling and user training as well.

Carbon Kiosk – Responsible for the Application Analysis and Recommendation, Managing Configuration, Schedule, Testing and Manage the implementation of Self Service Kiosks that allow passengers to purchase carbon off-sets for based on their trip.

SAO LAN – Manage and Implement a specific designed firewall that connects 2 different networks. This was utilized to help SFO’s new badging system. This was an upgrade to the security system.

Windows XP Upgrade – Managed and Implemented Windows XP upgrade for 60 Depts. at the Airport (600 WKS)

Wi-Fi Authentication 802.11 –– Responsible for the Application Analysis and Recommendation, Managing Configuration, Schedule, Testing and Managed The Implementation of Wi-Fi using 802.1x for our FIDS, Visual Paging and Self Service Kiosks to connect securely to our network Via Wi-Fi.

Cyber Security – Manage and Implement Palo Alto Network Security hardware throughout the entire Airports Network Infrastructure to monitor and maintain security integrity.

Contract Specification System – Manage and assist with design of the internal system, based on business requirements, that generates construction contracts to bid for the entire Airport.

ABCT – Managed the team that built and deployed the ABCT system to record TNC events, such as enter, drop-off, pick-up or exit. These events are described as “PINGS” and are provided by the TNCs while operating within the SFO Geo-fence. The system shall capture the data form the “PINGS” to be used to reconcile and/or audit self-reported TNC activity on the SFO campus for billing and invoicing purposes. Additionally, this data could be used to investigate TNC incidents or potential permit compliance infringements within the designated SFO Geo-fence(s). The same system could be scaled to support all North American and International. This was the first of its kind.

Information Security Assessment – Managed and organized the efforts of doing a deep information security assessment of all systems Airport Wide at SFO. This is an effort to maintain tight controls and infrastructure to prevent intrusion.

Mobile Passport Control Kiosks – Managed and organized the implantation of passport kiosks in the Federal inspection area of the airport for our passengers entering the United States.

Common Use Self Service Kiosks – Managed and implemented kiosks in all of the International Terminal Aisles to process passenger check in’s.

Wait Time Displays – managed and implemented a technology that will allow passengers to know how long the wait times are at a check point.

SFO Communications Remodel – Managed and implemented new security systems that are used to provide safety to all of SFO.

Media Room Build Out – Managed and implemented an AV system that will allow SFO and Media to hold press conferences with all available connectivity’s.

Video Relay Service Kiosks. – Managed and implemented kiosks that will allow the deaf to communicate with others that have the ability and software to communicate back.

Taxi Shorts - Managed and implemented Taxi Shorts. “Taxi Shorts” refers to short-distance rides. Taxicabs that have just finished a “short” can come back to the top of the line at SFO Taxi Staging Lot without having to queue again. This policy is in place to prevent taxicabs from cherry-picking passengers based on the rides. Currently a taxi short is designated as a trip that is completed within 30 minutes. A Taxi Coordinator hired by SFO journals all trips at the Staging Lot to enforce this policy. A Taxi Shorts Mobile App will replace the current manual process and also change the way a short is measured from time-to-complete to distance driven. Distance driven will be captured by an SFO designated geo-fence. A “short” is a trip started and ended within the geo-fence. Once a taxicab exits the geo-fence, it will no longer qualify as short, and therefore will have to start from the back of the queue should it come back to SFO.

o Technical Project Manager – Application Analysis and Recommendations based on research and testing, manage vendors, Manage customer expectations with our internal sections (Help Desk, Systems Group, Telecom, Networking and Database Groups. Also Manage as well as be the implementer.

IS Administrator/Helpdesk Operator June 2004 – December 2004 Dept of Telecommunications and Information Services For the City and County of San Francisco, San Francisco, CA

Handle all technical support calls from all depts. located in the City of San Francisco. Assign technical issues to specific technical groups. Enter all trouble tickets in our Service Center program. Go out to different departments and troubleshoot issues on desktops Meet with different vendors that want to do business with the City of San Francisco Oversee Customer complaints towards Comcast Cable. (SF has a contract with Comcast) Troubleshoot Sheriff and SF Police Dept Database issues known as Stratus Technical Liaison for Dept Manager. Help manager understand current technology in Dept.

Project Manager/Customer Support Manager February 2000 – June 2004 Race Technologies, South San Francisco, CA PROJECT MANAGER

Project Manager for all new projects generated through all new sales Create estimates for existing and new clients for new sales Meet with new and old clients to consult them on their technology needs Look over invoices for adjustments and/or questions from clients on their invoices Research the various Applications, Application Solutions and give Application

recommendations for Customer Business needs. Help technicians do Application Analysis and Recommendations, implement new projects,

networks, computers, Internet and software.

CUSTOMER SUPPORT MANAGER Oversee 400 clients at Race Technologies as their Customer Support Manager. Manage and support technicians and account executives Manage the day to day Help Desk Operations. Oversee the schedule/calendar for all technician visits to our clients. Assist customers with billing or tech issues via phone or remote access through our help desk.

Visit clients and perform network support and maintenance of hardware and software. Visit clients and perform network support and maintenance of hardware and software. Research on the Internet for new and old technology information. Install Software and Hardware. Windows 95, 98, 2000, NT, XP, McAfee, PCAnywhere, Office

2000, Office 2003, Office XP, Norton Corporate Edition, Norton 2003, 2004, All Adobe Products, Microsoft SQL, Spyware and Adware Apps and proprietary software when needed

Data and Telco Cabling. DSL Installations and configurations. Internet Connectivity orders and installs. (T1’s, DSL’s and Cable). Installation on firewalls and DSL/Cable routers. Troubleshoot all Spyware, Adware and Viruses

System Administrator -Assistant Vice President November 1996 – January 2000The United Way of the Bay Area, San Francisco, CA Administration of the Network (Novell) in 5 different counties in the Bay Area. Backup to the Administrator of the AS400 server and program. PC Support/Helpdesk. Lead on backup. Restoring and storing of files. Lead on all rollouts. Hardware and Software installations, upgrades, and configurations. Gave presentations on new technology. Lead on all Palm devices. Lead on Printer configurations. Assisted in fundraising for United Way Internally. Treasurer of the Employee Committee.

SPECIAL SKILLS:

Computers Proficient in Windows 95/98/2000/NT/XP/7 Server 2000, Novell Clients, Microsoft Clients, TCP/IP, Office 97/2000/XP/2003, 2007, 2010 McAfee, Norton, Lotus Notes, MS Project Knowledgeable in all Microsoft products new and old. Familiar with all PC compatibles. Knowledgeable in Viruses, Spyware and Adwares Experienced with Internet applications, including all web browsers and e-mail. Fluent in spoken and written Spanish. Great with customer relations. Knowledgeable in managing others as well as clients. Great Project Management Skills

Training ExperienceKepnor Tregoe Critical Thinking and Problem analysis Course, ITIL, MOF Training and Project Planning, Analysis and Control certificate from George Washington UniversityESI – Business Analyst TrainingESI – How to Gather Business Requirements

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