Upload
masstlc
View
138
Download
0
Embed Size (px)
Citation preview
Multi Channel
PhoneChat Email Social Retail Apps Online
Consumer Brand
Consumer
Printed Video
2
ProblemPrevention
1
Unconscious Problem Mitigation
2
Value-added Problem Mitigation
3
Self Service Problem Management
4
Contact Centre Proficiency
5
Increased Customer
Satisfaction
Reduced Costs
Analytics and
Automation
Problem Management to Problem Prevention