Data Consistency Management

Data Consistency Management

Keep Mission Critical Business Processes

Running

SAP AG

Motivation for E2E Integration & Automation

Management

„Keep Mission Critical Business Processes Running“

Example: Car Manufacturing Process (24 hours - 7 days per week)

1000 Cars assembled per day – about 50 cars per hour

Business Risks : One hour production down „costs“ about 1.000.000 $

APO

• Production

Planning

• Production

Execution

Legacy WMS

• Warehouse

Mgmt for

Components

Shop Floor

Control System

• Process control

for production

lines

ERP

• Procurement

of

Components

Performance

problemData Inconsistency in

Stock information

Failed interface communication

© SAP 2007 / Business Process & interface Monitoring / Page 3

Data Consistency Management based on

Business Process Monitoring

Data Consistency

Management based on

Business Process

Monitoring

Why is Data Consistency Management needed?

ECC

Online - CDB

Maste

r Data

WMS

Tra

nsactio

nal D

ata

Create Sales Order Create Sales Order Create Sales Order

Create Delivery

Create Invoice

Post Goods IssuePost Goods Issue

Customer Business Partner Business Partner

Conditions Conditions Conditions

Materials Materials MaterialsMaterials

Is the data exchanged between the systems as well as the data needed for

correct operation of the business process consistent??

CRM

Pre

vent

Process

Design/Training

DetectEnd-to-End

Monitoring

Analy

ze

RCA + Business

Continuity Concept

CorrectReconciliation

Strategy + BCC

Data Consistency Management: Handling Overview

© SAP 2008 / Data Consistency Management / Page 6

Deliverables of Data Consistency Management

Detection

End-to-End Consistency Check Reports

Business Process and Interface Monitoring

Investigation

Determination of the Business Impact

Check the availability of a Fall-Back Scenario

DC Toolbox

Correction

Root-Cause Analysis to determine the

origin of the inconsistency

Correction of the inconsistent data

DC Toolbox

Prevention

Review of the Process Design

Transactional correctness check

Setup Monitoring & Exception Handling

Establish a suitable Change Management

End User Training of correct system usage

Provide Best Practices


Purpose of Business Process Monitoring

Customer

Distributor

Warehouse

Supplier

Subcontractor

Production

Headquarter

CRM

SCM/APO

SRM/EBP

WMS

BW

Legacy System

Legacy System

SAP R/3

CRM

Create Sales

Order

SAP ECC

Create Sales

Order

Create

Delivery

Post Goods

Issue

Create & Print

Invoice

WMS

Perform

Picking

Send Pick

Confirmation

Problem occurs in

the system landscape

What part of the core

business process is

affected?

• Who reacts?

• How?

• When is 2nd

level

informed?

• Who is the

escalation

contact?


Business Process Monitoring with SAP Solution

Manager

Definition of Business Process Monitoring

Business Process Monitoring is the proactive and process-oriented monitoring of a company’s

core business processes

It includes the observation of all technical and application-related functions that are required

for a smooth and reliable

flow of the core business processes

Goals of Business Process Monitoring

To detect problem situations as early as possible in order to solve them as fast as possible -

before they become critical for the business

By introducing SAP Solution Manager:

To provide defined monitoring procedures

To enable the customer’s Solution Support Organization

to respond to and to solve problems more proactively


Overview - Business Process Monitoring in the

SAP Solution Manager

Solution Manager

Service

Level

Reporting

Continuous Online Alert Monitoring

BISCM CRMERPSolution Landscape

BI (ad-hoc)

Reporting

People

Service

Desk

Message

SMS

Email

Why is Data Consistency Management based

on Business Process Monitoring needed?

Requirements

Online

SD/LE

Requirements

StocksStock

Mobile

MM/FI

Stock /

Values

ECC CRM

WM APO

?

Where to check? When to check? Who is to check?

Application Support

Stock Difference Between IM and WM –

Effects for MRP Run

Business complains that throughput for business process is not

good enough Materials are not ordered immediately even though

they are physically missing on the shelf

Root Cause Analysis: MRP only considers stock in Inventory Management (on ERP

system) and not on the warehouse system

Check for inconsistencies between Inventory Management and Warehouse

Management via transaction LX23

Business Process

Champion

Example: Data Consistency Check

Goods issue posted using an

old transaction without data

transfer

Incorrect stock information

Goods issue missing billing not

possible

Incorrect stock information

What does Data Consistency Management based

on Business Process Monitoring mean in Practice?

Data Consistency Management based on BPMon means to

answer the following questions:

Who is responsible and checks for background job scheduling and regular

monitoring of consistency check programs like LX23?

Who monitors and checks for update errors (SM13), application log

messages (SLG1)?

Who monitors the interfaces?

Who has to be contacted in case of the occurrence of an inconsistency?

What has to be done if a certain inconsistency arises?

Who is responsible for transactional correctness testing of developments?

Where can I find this information?

and to detect inconsistencies as early as possible.

© SAP 2009 / Business Process & interface Monitoring / Page 14© SAP 2007 / Business Process & interface Monitoring / Page 14

Data Consistency Monitoring Functionalities

within ST-A/PI 01L

Data Consistency Monitoring Objects

Enterprise Resource Planning Logistics

Sales & Services

Warehouse Management

Inventory Management

Enterprise Resource Planning Financials

Extended Warehouse Management

Supply Chain Management

liveCache - Database

CIF-Interface

Generic

Generic Internal Compare

Cross Database Compare

Custom Developed Consistency Reports

Customer Relationship Management

CRM – ECC

CRM – CDB

Trade Promotion Management

Leasing

IS - Retail

Determine Master Data

Inconsistencies

Determine Supply Net

Inconsistencies


Cross-Application Monitoring Functionalities

concerning Data Consistency Management

Interface Monitoring Objects

qRFC Alert Monitoring

BDoc Alert Monitoring (CRM)

ALE/IDoc Alert Monitoring per IDoc Type

XI/PI Alert Monitoring

Batch Input Monitoring

File Monitoring

Customer Specific Monitoring Objects

Customer Exits

All Alert Information available via CCMS Monitoring Infrastructure

tRFC Alert Monitoring

Workflow Monitoring


DC Toolbox:

Propose Data Consistency Tools

“Due to a technical problem, a certain

database table related to sales

documents got corrupted.

How can I check whether my application

data is still consistent?

And if not, how can I even repair missing

data from some other redundant

sources?”


DC Toolbox:

Propose Data Consistency Tasks

“There was mass update of sales

documents in the ERP system.

How can I ensure that all changes have

been replicated to my connected CRM

system successfully?

What things should I check? And in

which order and with which tools?”


Data Consistency Management in Workcenter

New features for Data Consistency Management

within SAP Solution Manager Workcenter

Filter alerts from Business Process and Interface Monitoring

relevant for Data Consistency

Propose Data Consistency Tools

Propose Data Consistency Tasks


DC Toolbox:

Data Consistency Tools and Tasks

General entry point

SAP Solution Manager Workcenters (trx SOLMAN_WORKCENTER)

Workcenter „Business Process Operations”

Workarea „Data Consistency Management”

Push buttons „Propose Data Consistency Tasks“ and „Propose Data Consistency Tools“

start a guided procedure for basic user input

create a service session for detailed interaction, navigation and status tracking

Workcenter provides status overview for each consistency analysis session

Proposal of Data Consistency Tasks

© SAP 2007 / Page 20

Get hierarchical structure of recommended Tasks to be performed

Dependent from Product (per logical component)

Can be dependent from rating of higher-level Tasks

Perform analysis

Display of Documentation and SAP Notes

Remote transaction calls into the affected system to run the individual Tool

Creation of user comments and service desk messages for status tracking


DC Toolbox:

Data Consistency Tools and Tasks

General entry point

SAP Solution Manager Workcenters (trx SOLMAN_WORKCENTER)

Workcenter „Business Process Operations”

Workarea „Data Consistency Management”

Push buttons „Propose Data Consistency Tasks“ and „Propose Data Consistency Tools“

start a guided procedure for basic user input

create a service session for detailed interaction, navigation and status tracking

Workcenter provides status overview for each consistency analysis session

Example: Order-to-Cash with CRM and WMS

WMSERP

Create Outbound

Delivery

(VL10A)

Create Sales Order

Perform Billing (VF04)

CRM

Create Sales OrderPerform Order

Rescheduling

Create Shipment

(VT01N)

Create Picking Transfer

Order (TO)

Confirm Picking TO

(LT11)

Confirm

Picking TO with

difference

In case of Discrepancies

block Discrepancies on

Bin in Storage Type 999

Post Goods Issue

• No. of outbound deliveries created

• No. of outbound deliveries open

No. of shipments overdue Picking TOs created

Open Picking TOs

Picking TOs confirmed

Picking TOs confirmed

with difference

Stock Level in

difference storage

type

Unblocked stock in

difference storage type

No. of goods issues posted

• No. of SOs created

• No. of SOs open

No. of open orders

• No. of SOs created

• No. of SOs with error in distr.

• No. of SOs to be distributed

Outbound IDocs ready for

dispatch or with error

Error in IDoc interface

Error in application

Blocked Queues

BDoc Messages in

error status

No. of FI documents without

SD invoices

No. of incorrect requirements

Differences IM-WM stock

Inconsistencies between MM and FI

Job runtime

Job Runtime

Job runtime

Dialog Response

Time

Dialog

Response Time

Dialog Response

Time


Example: Complete Monitoring for Sales Order

Management


Example: SAP Solution Manager – Business

Process Level


Example: SAP Solution Manager – Business Process Step

Level: Confirm Picking Transfer Order (TO)


Business Process Step Level: Confirm Picking Transfer

Order (TO) Detail Report Satellite System

List of

identified

inconsistencies


BI Standalone Reporting (Dashboard)

Graphical Analysis

Open Transfer Orders MUC

Open Transfer Orders FRA

Transfer Orders Munich / Outbound TO items (open)

Transfer Orders Frankfurt / Outbound TO items (open)


BI Standalone Reporting (Dashboard)

Tabular Analysis

Open TOs MUC

Open TOs FRA


Further Information about Business Process

Monitoring

Further Documentation in Media Library of Quick Link BPM on

SAP Service Marketplace service.sap.com/bpm

White Paper on standard process „Exception Handlings and

Business Process & Interface Monitoring“ and “Data Integrity

and Transaction Consistency” under

service.sap.com/supportstandards

Available class room trainings:

SM300 – Business Process and Interface Monitoring (3 days)

E2E300 – E2E Business Process Integration and Automation Management

(5 days including certification)

Check SAP Service Marketplace service.sap.com/education

https://websmp105.sap-ag.de/bpm

http://websmp101.sap-ag.de/supportstandards

https://websmp208.sap-ag.de/education

Documents

Data Consistency Management