Data Center Services Proposal Draft Reduced

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Cisco Data Center Networking Services Proposal

Proposal for XXX

December 2011

CISCO CONFIDENTIAL - 1 - Cisco Data Center Networking

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1


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2 Cisco Proposal

To specifically address XXX’s current requirements, Cisco proposes the following

response:

XXX Requirements Cisco Service Package

Physical

Day 0 Planning, Design, and Civil Engineering 1. DC Facility Planning and Design

Day 1 Construction Management 2. Project Oversight duringImplementation Stage

Technical

Day 0 Planning and Design for Compute, Storage,

Security, and Network

1.

1. DC Architecture Assessment

2. DC Architecture Value Analysis

3. High Level Design

4. Virtualization Assessment Service

Day 1 Implementation and Migration 5. Application Dependency MappingService

6. Low Level Design

7. Network Implementation Plan &Migration Plan

8. Network Ready for Use Test Plan

9. Virtualization Planning andDesign

Process and Procedure 10. Virtualization OperationsManagement Assessment

Management Tools

People

Note, the rest of this section, Section 2, briefly defines each of these services.However, some service definitions may include activities and deliverables notrequired by XXX. This proposal has been scoped in accordance with therequirements listed above.

1.1 Cisco Data Center Facility Planning and Design

The facility planning and design function is part of the standard Cisco Data Center Facilities Assessment Service. Through this service, we will evaluate XXX’s physicaldata center infrastructure, including the overall site; power and cooling; physicalsecurity; and operational practices. The service is delivered jointly by Cisco


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Advanced Services and qualified Cisco partners with extensive expertise in datacenter facility requirements. These experts use best-practice methodologies andadvanced tools to identify problem areas between your facilities and networkedsystems. You will receive recommendations that can help you improve criticalinfrastructure and extend the life of your data center.

The Cisco team has conducted a preliminary workshop on the needs of the XXXTeam and the current facility has been visited. Given the existing information, Ciscoand its partners will conduct the following tasks and prepare the indicateddeliverables to assist XXX in creating effective plans.

Cisco assumes that in order to complete this work the building’s engineer and/or owner’s representative will be available; engineering drawings of the existing space,including riser diagrams and drawings of the proposed area of work will be madeavailable; and that XXX will provide all the information of business, IT, andoperational requirements as well as the impact of downtime to evaluate theredundancy and desired Tier level as per business requirement.

1.1.1 Prepare and Plan through Initial Design

The purpose of the Initial Design phase is to establish a high level concept of thevarious systems – MEP-FP. Special attention will be paid to the businessrequirements: availability, redundancy, expansion plan, and desired tier level (tier 3for some or all of the facility).

During this phase, the team members will generate the documents listed below asconceptual documents, and they will include a level of detail as required tocommunicate the design intent.

During the initial design stage, all project team representatives will attend the weeklyconference calls.

The following will be provided in the initial design document:

• Basis of design document narrating the design intent of the Electrical,Mechanical, Plumbing, and Fire Protection/Suppression, and TelecomSystems.

• Site validation report

• A report with overall rough order of magnitude (ROM) cost estimate

•Description of the data center programming as it relates to area requirementsand functions.

1.1.1 Solution Development through Detailed Design

The purpose of the Detailed Design Development phase is to develop the conceptsdecided during Initial Design into a detail level design of the various systems -MEP-FP. During this phase, the team members will generate the documents listed belowas plan and report documents, and they will include a level of detail as required to


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communicate the design intent, placement, and sizing of major components of thevarious systems.

During the Detailed Design Development Stage, all project team representatives willattend the weekly conference calls.

The following will be provided in the Detailed Design Document:

• Recommended floor layout of the data centre showing the location of allequipment racks, UPS, HVAC equipment, electrical switchgear and other principal items

• Calculation and sizing of the required UPS, battery and standby generator, if required, to supply power to the data centre

• Power supply distribution diagram showing power available to each rack.

• Safety and technical earthling (grounding) interconnection

• Calculation of HVAC requirements and location of all items

• Interconnection of structured cabling and interface with the Entrance Facility

• Cable containments requirements

• Method of fire detection and fire suppression

• Lighting, emergency lighting and signage

• Access control security and CCTV requirements

• Interface, if any, with current Building Management System

• Telecommunications infrastructure administration

• Project documentation, administration and maintenance requirements

It is understood that local firms will sign and seal the documents and submit them tothe local authority having jurisdiction to obtain a building permit as required duringthe construction process, and therefore this scope is excluded from this proposal.

1.1.1 Qualification and Evaluation Stage

Following are the activities will be performed during this phase:

• Bill of Quantity (BoQ) document with specification

• Produce Technical RFP/Tender

• Produce summary reports on returned Tender/RFP

BoQ will be produced based on the detailed design document for all the equipmentsthat constitute the specification. The RFP is a "report" style document that specifies


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details for the bidders such as project schedule, response time, bidder qualificationrequirements, and other elements that will allow the Cisco team to evaluate the bidsand recommend a Vendor to the Owner.

1.1.1 Project Management and Coordination

Your Cisco Data Center Facilities Assessment Service project will also include aproject manager to coordinate various activities during the engagement and assistwith receiving deliverables in a timely manner. This fee-based service is included inthe scope of the project.

1.2 Project Oversight during Implementation Stage

While project oversight actually belongs to the implementation or construction phaseof your project, Cisco recommends highly that this service be included to ensure thatthe intent of the project is successfully carried over to the construction contractors.This will be done through the use of a “Commissioning Agent.” The role of the

Commissioning Agent is to oversee installation and testing of the systems beinginstalled to ensure compliance with the recommended test procedures andcompliance with expected test results. The proposed scope of work is below(following systems will be commissioned)

• UPS

• PDU

• Automatic Static Transfer Switches and associated controls

• Building automation systems, including verification of successful linkages toremote monitoring and control sites.

• HVAC Equipment

• Life Safety Systems including Fire alarm, egress pressurization, fireprotection

• Security Systems limited to ACS and CCTV.

• Lighting Control Systems

• Telecom cable – fiber and copper

• Chiller Plant

• Fire Detection Systems

It is understood that all individual activity will require on-site testing and a total of 5visits has been estimated during this phase.


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1.1 Cisco Data Center Architecture Assessment Service

While Facility Planning and Design can help optimize your physical assets, it mustbe done in connection with your architectural planning. Architectural changes canincrease the efficiency of both your CAPEX and OPEX, but may require not onlychanges to your technical infrastructure but also your physical, such as: cablingplans, rack and enclosure choice or layout, power requirements per rack, and so on.

The Cisco Data Center Architecture Assessment Service can help XXX to identifythe gaps in your existing data center infrastructure and create an architectural planthat can help increase the efficiency and adaptability of your data center. Thisassessment uses best practices and proven methodologies to address the elementsthat contribute to inefficiency in your data center and help you plan for data center transformation. Cisco will provide you with recommendations than can help youimplement a data center–wide strategy to optimize your existing environment as youretrofit your data center facility.

The Cisco Data Center Architecture Assessment Service can help you to: Identify data center architecture improvements that can help you cost-

effectively increase your data center’s efficiency, scalability, and agility

Increase resource availability, so you can deploy applications faster andenhance the return on your network investment

Create a next-generation data center architecture plan that can help youevolve your data center to meet your long-term goals

The Cisco Data Center Architecture Assessment Service can help you understandthe current state of your architecture and determine which changes can best help

you achieve your business and IT goals. This assessment provides you withfindings, customized recommendations for the next steps in your data center evolution, as well as a long-term plan for your data center architecture. A morerobust data center environment can increase your resource availability, so you candeploy applications faster and enhance the return on your network investment.

The Cisco Data Center Architecture Assessment Service is the first step in planningyour data center transformation. This project-based service helps you create a planfor evolving your data center by providing you with a holistic view of the changesneeded throughout your data center infrastructure to realize your long-term vision.

The Cisco Data Center Architecture Assessment Service evaluates the followingareas:

Data center architecture

Data center IP infrastructure

Data center security


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The Cisco Data Center Architecture Assessment Service can also include storagearea networking, file services, branch consolidation, application optimization,business continuance and virtualization. Cisco will customize this assessmentservice to fit your requirements by selecting the service options you need.

Core Assessment Areas and Benefits

Assessment Area Benefits

Data Center Architecture

Virtualized data center

Alignment of data center networkinfrastructure to business objectivesMaturity of IT services

Evolution of data center architecture

Data center consolidation

○ Reduced number of data centers

○ Storage consolidation

○ Server and application consolidation

Integration of services on the CiscoCatalyst® platform

Data center high availability

Server high availability

Fault tolerance in the data center

Cisco IOS® Software high-availabilityfeatures (nonstop forwarding andstateful switchover )

Other data center architecture areas

Data center enterprise edge

Unsecured network area designconcerns

Teleworker, extranet, and VPNarchitecture

Align your data center infrastructure tobusiness needs

Move toward a virtualized data center infrastructure

Align IT operations with IT services andrelated processes

Improve use of data center resources

Achieve cost savings through data center consolidation

Improve the performance of your currentdata center infrastructure

Increase the resiliency of your data center

Take advantage of high-availabilityfeatures

Increase performance of your VPNremote-access service

Data Center IP Infrastructure

Data center server farm architecture

Shared application and security services

Server-to-server communications

Clustered servers

Network interface card (NIC) teamingrequirements

Increase the availability of the datacenter IP infrastructure

Improve the resiliency of the datacenter IP infrastructure

Efficiently use cabling and rackresources


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Blade server connectivity

Data center server farm design

Data center network Layer 2 and Layer 3design

Data center network access, aggregation,and core design

Spanning tree design and scalability

Selection of Spanning Tree Protocol

Possible elimination of STP

Routing and cabinet design, cabling, anddensity considerations

Server farm cabinet layout

Cabling topics

Avoid outages because of spanningtree design problems

Select the appropriate Spanning TreeProtocol

Data Center Security

Virus protection and denial-of-service(DoS) attack prevention

User access to data

VPN, IP Security (IPsec), and SecureSockets Layer (SSL)

Internal and external security

Data integrity

Role-based access control (RBAC)

Increase data integrity

Avoid security breaches

Proactively enhance data center security

Use RBAC to conform to InformationTechnology Infrastructure Library (ITIL®)change management processes

Depending on XXX’s requirements, you can broaden the scope of your architectureassessment to include areas such as storage area networking, file services, branch

consolidation, application optimization, business continuance, virtualization, and aservices-oriented architecture.

Additional Assessment Areas and Benefits

Assessment Area Benefits

Storage Area Networking

Storage area network (SAN) consolidation

Performance and scalability

Migration topics

SAN island consolidation

SAN security

Data integrity and encryption

Device authorization and trafficisolation

SAN management

Management of changes

SAN performance optimization

Consolidate SAN islands to decreasecosts

Increase use of the SAN infrastructure

Reduce costs with the latest IP SAN

technologies

Define a clear SAN architecture plan andverify the implementation steps

Analyze SAN security and planenhancements

Improve SAN management and optimizeSAN performance

Use intelligent SAN services to reduce


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SAN extension

IP SAN

Intelligent SAN services

costs

File Services and Branch Consolidation

Branch consolidation

Centralization of branch data, currentlyon file server, in a secure data center

WAN bandwidth and applicationperformance acceleration

Consolidation of file services

Multimedia application support for branches

Reduce operating costs by using lesssecurity patching and fewer backup andrestore operations

Increase manageability

Increase application performance andsecurity

Application Optimization

Essential enterprise services (DomainName System [DNS] and Dynamic

Host Configuration Protocol [DHCP])

Server and application load balancing

Server resource offloading

SSL offloading and applicationacceleration

Application security

File and software distribution

Improve application performance

Enhance end-user application responsetimes

Increase availability through server andapplication load balancing

Business Continuance

IT services essential to the business Understanding of crucial IT services

and applications, especially thefollowing:

Recovery point objective (RPO)

Recovery time objective (RTO)

Recovery access objective (RAO)

Data center resiliency enhancement

Data center resiliency (Cisco IOSSoftware high-availability features)

Spanning tree scalability

Disaster recovery capabilities

Data center interconnect anddistributed data center

Cluster design and server high-availability design

Increase the availability of the data center environment

Improve the resiliency of the data center infrastructure

Analyze business continuity requirementsand plan the necessary steps

Optimize the use of Cisco IOS Softwarehigh-availability features

Virtualization

VSAN and storage virtualization Use a virtualized SAN infrastructure for


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IT service virtualization and virtualizeddata center

lower total cost of ownership (TCO)

Improve the service level of IT service

Use server virtualization for lower TCO

Virtualized Architecture

Data center optimization for virtualizedarchitecture (policy, quality of service[QoS], and flexibility)

Migration from fragmented applicationsto shared, virtual, service-orientedarchitecture

SSL, TCP, and Extensible MarkupLanguage (XML) termination

Develop an architecture to addressvirtualization issues

Use SSL termination to increase security

Use XML to reduce costs

Improve transaction processing

The Cisco Data Center Architecture Assessment Service is delivered in a structuredprocess by Cisco data center experts. The components of the Cisco Data Center

Architecture Assessment Service are:

Data collection

Architecture workshop

Analysis

Reports and final review

1.1.1 Data collection

Cisco will send you a questionnaire to collect baseline data about your data center infrastructure. We will take this data and assess what you require and provide anassessment that is very specific and focused on your needs. The high-level datacollected provides information about the range of applications and storage, server,and other data center networking devices. Additionally, Cisco will collect baselinedata related to business continuance, security, and virtualization.

1.1.2 Data center architecture workshop

In this workshop, conducted at your site, the Cisco data center architect and your ITteam will jointly review input from the questionnaire and collect data to determine thestatus of the data center infrastructure to outline requirements, constraints,processes, and future deployment strategies.

1.1.3 Analysis

The Cisco data center architect will analyzes the collected information and developsan initial draft of the Cisco Data Center Architecture Assessment report. The initialdraft is created by the Cisco data center team in conjunction with several membersof your IT team. The intent of this report is to solicit feedback from you as to whether the draft recommendation meets your general requirements.


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1.1.4 Reports and final review

The Cisco data center architect will evaluate and incorporate the feedback from youand the Cisco data center architect team and continues to finalize the report. Thefinal Cisco Data Center Architecture Assessment report provides you with anexecutive summary, information on the current status of your infrastructure, a

requirements analysis, the findings of the assessment, a proposal for your new datacenter architecture, and conclusions. Electronic copies of this report are sent to youfor review prior to presentation of the report, in person, to your management at your location.

Cisco Data Center Architecture Assessment Activities,Deliverables, and Benefits

Activities and Deliverables Benefits

Cisco data center experts provide

baseline data regarding your businesscontinuance, security, and virtualizationneeds/requirements

Data Center Workshop

On-site workshop administered byCisco data center experts

Cisco data center experts and your ITteam collaboratively review input fromthe Infrastructure Questionnaire andoutline requirements, constraints,processes, and future deploymentstrategies.

Analysis

Cisco data center architects analyzethe information collected in theInfrastructure Questionnaire and theworkshop.

Cisco data center experts and your ITteam work in conjunction to draft reportfindings.

Cisco data center experts provide aninitial draft of the Cisco Data Center Architecture Assessment report.

Reports and Final Review

Cisco data center architect delivers aCisco Data Center ArchitectureAssessment Report, which directlyincorporates feedback from your ITteam.

The report includes: executivesummary, current state of your infrastructure, requirements analysis,assessment findings, proposal for your

A detailed, specific assessment focused onyour business and IT needs.

Discovery and comprehensive inventory of Data Center compute, storage and networkassets

A detailed outline of your data center enables future data center projects to getstarted quicker.

Leverage Cisco data center expertise todevelop your data center architecturestrategy and roadmap

Collaboration between Cisco data center experts and your IT team will create a bestin breed data center architecture specific

for your business.

A blueprint for your data center strategyand roadmap


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new data center architecture, andconclusions.

Cisco provides electronic copies of thefinal report for you and your IT team toreview prior to the final presentation of the report.

1.1 Cisco Data Center Architecture Value Analysis

The Cisco Data Center Architecture Value Analysis Service can help XXXunderstand the cost savings that you can achieve with a next-generationarchitecture and provides the metrics you need to validate the investment. Theservice can help you to:

Demonstrate the benefits of implementing a next-generation data center strategy

Quantify the cost saving potential of consolidating and virtualizing data center

storage, network, and server infrastructure

Accelerate funding decisions for strategic initiatives

The Cisco Data Center Architecture Value Analysis Service analyzes XXX‘s datacenter infrastructure to determine how consolidation and virtualization can reducecosts while delivering new capabilities. This holistic analysis encompasses your complete technology strategy, including your server and storage networkinfrastructure, operating systems, and storage tiering. It is based on a customized,next-generation data center architecture and uses detailed discovery to calculatepotential savings in capital and operating expenses.

Once the data is collected, Cisco will use a sophisticated financial modeling processto assess the impact on operational key performance indicators (KPIs) to help you

justify an investment or migration to a next-generation architecture. High-level costefficiency reports also help XXX quantify potential savings on a cumulative annualbasis and provide important decision criteria for transitioning to the new design.

In this service, Cisco combines data center expertise with a flexible financial model to help youanalyze the business value of a proposed data center solution. The service is delivered by a cross-functional team of experts with extensive experience in major data center initiatives. These

consultative experts use best practices and proven methodologies to help XXX develop a businesscase that addresses your primary corporate objectives and helps reduce the risk of deploying newtechnologies.

Cisco will collect a variety of strategic, architectural, operational, and financial datato implement a comprehensive Data Center Architecture Value Analysis.


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Cisco Data Center Architecture Value Analysis Data Collection

Type of Data Includes

Strategic Corporate and IT objectives

Business initiatives

Data center facility strategy

Operational Service-level agreements (SLAs)

Security and regulatory requirements

Disaster recovery and business continuityplanning requirements

Data center provisioning metrics

Standard hardware configurations

Network oversubscription

Business-to-business connections andstrategies

Data center facilities strategies

Architectural LAN / WAN architecture

SAN architecture

Server architecture

Information security systems architecture

Infrastructure scalability

Server virtualization

Financial Chargeback and reporting goals and model

Data center hardware inventories

Current OpEx structure

Current CapEx structure

The table below lists the activities, deliverables and benefits of the Cisco DataCenter Architecture Value Analysis Service.


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Cisco Data Center Architecture Value Analysis Service Activities,Deliverables, and Benefits

Activities and Deliverables Benefits

Activities:

Onsite customer workshop (2 days)− Summary of data collected via

interviews

− Analysis of virtualizationcapabilities

− Analysis of operational efficienciesthat could be achieved

Helps ensure a successful implementation byoutlining operational commitments in the

early stages of analysis and design

Helps you understand your current costs anduse them as input to develop objectivesavings projections

• Development of conceptual future statearchitecture

Provides comprehensive review of currentand future architecture roadmap

Provides a conceptual architecture that

consolidates and virtualizes the currentinfrastructure

Customer Architecture ValueAssessment Report

Financial Analysis Report(including capital investmentsrequired during the projectlifecycle and savings ininfrastructure, facilities, andenergy)

Deliverables:

Onsite presentation of findings andknowledge transfer

Executive summary presentation withinteractive dashboards

Helps you determine howconsolidation and virtualization canreduce costs

Reviews areas for skills gapsbetween server, network andstorage staff within your ITorganization

Offers measurable benefits for improving operational efficiencies

Helps you project future savings byanalyzing capital and operating costs

Comprehensive review that maps businesschallenges to future state data center architecture


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Documents

Data Center Services Proposal Draft Reduced