DARREN TRAUTWEIN USER EXPERIENCE 732.979.5737 [email protected] darrentrautwein.com PROFILE User experience leader with 20 years of applied practice providing research and design within an agile methodology for highly complex transactional workflows. Leveraging executive intent and uncovering the unmet needs of users through research, I create user experiences that capture work flow, motivate users, and are easy to use. In the trenches, I produces detailed and comprehensive artifacts for engineers, product managers, and designers to help articulate information architecture and user interactions. HIGHLIGHTS Created product concepts and user experiences that put my clients in front of Seed and Series A funding opportunities as well as partnerships with large fortune 500 companies. UX strategies and artifact deliverables increasing market penetration, driving wearable adoption and improving fitness levels and performance. Hand-on designs of user experience artifacts that lead to the consolidation and sunsetting of legacy applications as well as the improvement of revenue-saving employee workflow. 100’s of user interviews and brainstorming sessions which uncovered the unmet needs of users and resulted in the design of user interactions that directly resolved these unmet needs. Lead user experience practice for MerckEngage, achieving a Medical Marketing & Media award for Best Online Patient Relationship/Support Program. Created user experiences that directly resulted in improved therapy compliance, product preference and medication adherence. Lead the design of user experiences that directly resulted in the reduction of time to close on mortgages, the increase of mortgage application submissions, and the reduction of loan servicing calls. EXPERIENCE YOO FITNESS Mobile Applications, Wearable UI Consultant July 2015 to Present MERCK Global Enterprise Applications Consultant February 2014 to Present PHH Innovation and Transformation Lab Consultant February 2014 to July 2016 USGA Event Creation, Course Ratings, and Handicapping Applications Consultant September 2013 to April 2016 RIPEN E-commerce Experiences Consultant December 2014 to December 2015 RXNETWORK Pharmacy CRM, Loyalty, Medication Adherence Applications Consultant September 2012 to January 2015 INVENTIV HEALTH MerckEngage Health, Wellness & Condition Ecosystem VP of Digital Strategy and User Experience February 2009 to September 2013 PHH Lead Generation, Mortgage Origination, and Servicing Applications Director of User Experience and Design March 2007 to February 2009 FERRARA & COMPANY Arm & Hammer, Heinz Digital Portfolios Director User Experience and Design March 2004 to March 2007 CANDENT Social Innovation Partner, Director User Experience and Design May 2001 to March 2004 PRIMEDIA Industry Verticals Senior User Experience Designer May 2000 to May 2001 DOW JONES/FACTIVA Factiva.com Senior User Experience Designer October 1997 to May 2000 COSTA DEVAULT Collateral & Advertising Designer September 1996 to October 1997 FOUNTAIN Collateral & Advertising Designer August 1995 to September 1996 TACTICAL Research Sketching/Participatory Designing Personas and User Profiles Sketching Concept Diagramming Task Analysis Scenarios User Stories Process Modeling Flow Mapping Interaction Modeling Content Mapping Site Mapping Navigation Models Wireframing Usability Testing Heuristic Reviews UI Design

DARREN TRAUTWEIN 732.979.5737 USER EXPERIENCE PROFILE ... · VP of Digital Strategy and User Experience February 2009 to September 2013 PHH Lead Generation, Mortgage Origination,

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DARREN TRAUTWEINUSER EXPERIENCE

[email protected]

darrentrautwein.com

PROFILE

User experience leader with 20 years of applied practice providing research and design within an agile methodology for highly complex transactional workflows. Leveraging executive intent and uncovering the unmet needs of users through research, I create user experiences that capture work flow, motivate users, and are easy to use. In the trenches, I produces detailed and comprehensive artifacts for engineers, product managers, and designers to help articulate information architecture and user interactions.

HIGHLIGHTS

Created product concepts and user experiences that put my clients in front of Seed and Series A funding opportunities as well as partnerships with large fortune 500 companies.

UX strategies and artifact deliverables increasing market penetration, driving wearable adoption and improving fitness levels and performance.

Hand-on designs of user experience artifacts that lead to the consolidation and sunsetting of legacy applications as well as the improvement of revenue-saving employee workflow.

100’s of user interviews and brainstorming sessions which uncovered the unmet needs of users and resulted in the design of user interactions that directly resolved these unmet needs.

Lead user experience practice for MerckEngage, achieving a Medical Marketing & Media award for Best Online Patient Relationship/Support Program.

Created user experiences that directly resulted in improved therapy compliance, product preference and medication adherence.

Lead the design of user experiences that directly resulted in the reduction of time to close on mortgages, the increase of mortgage application submissions, and the reduction of loan servicing calls.

EXPERIENCE

YOO FITNESS Mobile Applications, Wearable UIConsultantJuly 2015 to Present

MERCK Global Enterprise ApplicationsConsultantFebruary 2014 to Present

PHH Innovation and Transformation LabConsultantFebruary 2014 to July 2016

USGAEvent Creation, Course Ratings, and Handicapping ApplicationsConsultantSeptember 2013 to April 2016

RIPEN E-commerce ExperiencesConsultantDecember 2014 to December 2015

RXNETWORK Pharmacy CRM, Loyalty, Medication Adherence ApplicationsConsultantSeptember 2012 to January 2015

INVENTIV HEALTHMerckEngage Health, Wellness & Condition EcosystemVP of Digital Strategy and User Experience February 2009 to September 2013

PHHLead Generation, Mortgage Origination, and Servicing ApplicationsDirector of User Experience and DesignMarch 2007 to February 2009

FERRARA & COMPANYArm & Hammer, Heinz Digital PortfoliosDirector User Experience and DesignMarch 2004 to March 2007

CANDENTSocial InnovationPartner, Director User Experience and DesignMay 2001 to March 2004

PRIMEDIAIndustry VerticalsSenior User Experience DesignerMay 2000 to May 2001

DOW JONES/FACTIVAFactiva.com Senior User Experience DesignerOctober 1997 to May 2000

COSTA DEVAULTCollateral & AdvertisingDesignerSeptember 1996 to October 1997

FOUNTAINCollateral & AdvertisingDesignerAugust 1995 to September 1996

TACTICAL

Research Sketching/Participatory DesigningPersonas and User ProfilesSketchingConcept DiagrammingTask AnalysisScenariosUser StoriesProcess ModelingFlow MappingInteraction ModelingContent MappingSite MappingNavigation ModelsWireframingUsability TestingHeuristic ReviewsUI Design

mailto:[email protected]

www.darrentrautwein.com