cvu - cisco jabber update - june 2014 › assets › global › DK › pdfs › cvu... · Collaboration Edge 9.1.2 + URI Dialling 9.1.2 + Persistent Chat CUCM/IM & P 10.0 + Custom

Cisco Jabber

Michael Ahrensburg, Consulting Systems Engineer (Speaker) Morten Skanner, Systems Engineer (Q&A)

June 3rd 2014

Cisco Virtual Update

Cisco Confidential 2 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Cisco Jabber 9.6 and 9.7 §  Key features - highlight §  Service Discovery §  Persistent Chat §  Custom Contacts

Cisco Jabber 10.5

Cisco Jabber Guest


Disclaimer

The Cisco products, service or features identified in this document may not yet be available or may not be available in all areas and may be subject to change without notice. Consult your local Cisco business contact for information on the products or services available in your area. You can find additional information via Cisco’s World Wide Web server at http://www.cisco.com. Actual performance and environmental costs of Cisco products will vary depending on individual customer configurations and conditions.


Cisco Jabber 9.6 and 9.7


Key New Features in Cisco Jabber 9.6 & 9.7 §  Cisco Expressway Support

§  Cisco Unified CM UDS Support

§  Service Discovery

§  SIP URI Dialing

§  Persistent Chat*

* Available only on Windows at this time.

[email protected]


What Else in Cisco Jabber 9.6 & 9.7?

9.7 on Windows •  Persistent chat • Custom contacts • Group chat enhancement •  Accessories support • Released – March, 2014

9.6 on Mac • Mavericks support • CWMS support • Desktop alignment (screen capture, IM

archiving notification, etc.) • Released– April, 2014

9.6 on iPhone & iPad • Universal client •  iOS 7 UE update* •  Secure phone (SIP over TLS & sRTP) •  Admin control over user saving

password on the device • Released 9.6.1 Early April, 2014

9.6 on Android Smartphone • Unified client with video •  Secure phone (SIP over TLS & sRTP) •  Admin control over user saving

password on the device • Released – Early April, 2014

* Jabber for iPhone and iPad 9.6.1 or later


§  Self care portal is the ccmuser configuration page on CUCM

§  Self care portal allows Jabber users to… §  Set Call forward §  Single Number Reach §  etc….

§  CUCM Self Care address is obtained from TFTP file during service discovery

§  Self Care portal hostname can be specified in CUCM Enterprise Parameters

§  Opens in default system browser

Easy access to ccmuser page through Jabber

Self Care Portal


Support Matrix §  Jabber 9.7 is supported in CUCM 8.0(1)+ environments

§  Jabber 9.7 is supported in Windows 7 and Windows 8 environments

Jabber Feature CUCM

Service Discovery 9.0 (CUP 8.0(3)+)

Collaboration Edge 9.1.2 +

URI Dialling 9.1.2 +

Persistent Chat CUCM/IM & P 10.0 +

Custom Contacts IM & P 8.0(3) +

§  Microsoft Windows 8.1 32 bit §  Microsoft Windows 8.1 64 bit §  Microsoft Windows 8 32 bit §  Microsoft Windows 8 64 bit §  Microsoft Windows 7 32 bit §  Microsoft Windows 7 64 bit

* Windows 8 Store apps interface and Windows RT are not supported


“Jabber Voice” & “Jabber Video”

Cisco Jabber Voice 9.1

•  Rebranded from previous Jabber for iPhone/Android

•  Separate apps in App Store/Google Play (no auto-update)

•  In maintenance mode (no new features)

•  Registers directly to Unified CM

•  Voice only (no video support)

•  No IM/presence service

•  No Cisco Expressway support

Cisco Jabber Video 9.3

•  Rebranded from previous Jabber for iPad

•  Separate app in App Store (no auto-update)

•  In maintenance mode (no new features)

•  Without presence service, •  Registers to VCS* as phone only mode •  Registers to Unified CM as phone only mode

•  No Cisco Expressway support


Service Discovery


What is Service Discovery?

•  Jabber’s cross platform initiative •  Windows, Mac OSX, iOS & Android

•  Enables Jabber to automatically acquire client configuration •  UC services domain •  Operating mode (on-premises, cloud or hybrid) •  Operating location (inside or outside corporate network) •  Home cluster in multi-cluster environment

•  Enhances end user experience •  No prompt to ask for configurations

•  Reduces the chance of support calls due to misconfiguration

Cloud or On-Premises

(Mode Detection)

Client Location

(Edge Detection)

UC Service (Cluster &

Profile Detection)


Cisco Jabber & UC Services

•  To subscribe UC services, Jabber needs to know: •  Where the services are •  How to authenticate the user

•  Such information can be provided by: •  Service discovery (automatic) •  Bootstrap or URL Configuration by system admin •  Manual entry by end user during first time login

Service Discovery

Bootstrap or URL Configuration

Best End User Experience

The way Jabber 9.6 or later starts up is completely different from how the older versions used to do.


Persistent Chat


Persistent Chat is Back and … even Better

§  Implemented features & capabilities requested by customers

§  More configuration granularity in IM and Presence Administration GUI

§  Enhanced UI design (still similar to standard group chat)

§  Additional database support (Oracle)

§  Only end-user functions at this time (administrator functions coming in a later release)


Summary of Requirements

§  Supported only with on-premises IM and Presence Service 10.0 or higher (Not for WebEx Messenger)

§  Must be enabled & configured in IM and Presence Service §  Otherwise, the chat room will not show up on Jabber

§  Requires external database §  PostgresSQL 8.3.x – 9.1.1 §  Oracle 11G, 10G, or 9G

§  Disabled in Jabber by default §  To enable, use “Persistent_Chat_Enabled” key under Policies in jabber-config.xml

§  Requires a standard-compliant XMPP client for administration* §  Recommends MomentIM client

* In 10.5 release, as part of Persistent Chat Phase 2, the admin will be able to use Jabber to create/manage persistent chat rooms.


User vs. Group Chat Administrator U

ser •  Browse/join chat rooms

•  Refresh the room list •  Show/hide participants list •  Pop-out conversation tabs •  Load all the messages from

the beginning of the chat room

•  Filter & aggregate incoming chat messages (using user-defined keywords) A

dmin

istra

tor •  Create chat rooms

•  Invite users to chat rooms •  Kick or ban users

• Ban – Remove users from a room permanently & won’t let them re-enter the room

• Kick – Remove users from a room temporarily but let them re-enter the room

• Revoke Voice – Allow users for read-only access to the room


Rooms Tabs

§  The catalog of chat Rooms on the server §  User can refresh list §  Open or Closed rooms §  Icon indicates the rooms you’re a member of

§  The list of rooms you’re a member of §  Shows the name of the room & the subject §  Listed alphabetically by room name §  Shows the timestamp of the last message sent into that

room §  Badges/bolding indicates unread messages §  Double click to open a chat room

All rooms My rooms


Chat Room Conversation

§  Integrated into Jabber conversation window §  Tab icon differentiates Chat Rooms from Group

Chats §  Font & emoticons as normal §  Ability to show/hide the participant list §  Support participant list of up to 300

§  Pop-out IM conversation tabs in separate windows

§  Not limited to chat rooms §  Each tab remembers size &

position §  Multi-monitor support

§  Loads more message history from the server

§  Retrieves ~100 messages at a time to the beginning


Notifications

19

Notification service on hub window

Notification on “My Mentions”

Multiple Notifications


Filters

§  Able to filter & aggregate incoming messages §  User specified criteria

§  Label §  Keywords and/or senders

§  Apply to all rooms in “My rooms” §  Apply from point of creation onwards §  Match messages sent even when offline

Creating a filter for the phrase “SEVT”

§  Aggregates matched content across all chat rooms

§  Shows matched terms highlighted

§  Filter matches listed chronologically

§  Click a filter match to load original chat to read context


Mentions

§  While typing in the IM input box, press “@” to bring up “mention dialog”

§  Search Contacts/Recents and Directory for contact §  Click to start P2P chat §  Can be sent in any IM conversation §  When people mention me in any chat rooms in which

I’m a member, that IM goes into “My mentions” filter.


Local (Cached) Chat History Encryption

§  Chat room history is cached locally on the client in SQLite databases

§  All cached chat room content is encrypted with AES 256-bit encryption

§  No mechanism to inspect the contents

§  Data location on disk: §  C:\Users\<WindowsLogin>\AppData\Local\Cisco

\Unified Communications\Jabber\CSF\History\<Username>\

§  If data is deleted, Filter data will be lost


Key IM and Presence Service Configurations

§  Configure database servers on IM and Presence

§  Enable Persistent Chat & assign database server per IM and Presence node

§  Configure Group Chat Administrators


Persistent Chat Architecture

Database Sync

IDS Global User Data Replication

Unified CM Publisher

Unified CM IM and Presence Service Cluster

Sub-cluster 1 Sub-cluster 4 Sub-cluster 2

Sub-cluster 3

ODBC

Important: Each node in the Unified CM IM and Presence Service cluster requires a separate database instance for persistent chat. The database instances can share the same hardware, but are not required to.

Unique Separate Database Instance

Unique Database Instance

PostgresSQL or Oracle database


Database Configuration in IM and Presence Service

§  Choose Postgres or Oracle as Database Type (Postgres by default)

§  When Oracle is selected, Tablespace needs to be specified

§  The external database can be assigned to IM and Presence Service for Persistent Chat or Message Archiver

Messaging > External Server Setup > External Databases

Note: IM and Presence Service does not provide the secure TLS/SSL connection to the external database.


Custom Contacts


27

§  Enables Jabber users to add non-directory contacts to the Jabber Contact list

§  Unified CM IM & Presence Only

§  Enables Jabber users to add non-directory information to corporate directory contacts §  Contact photo §  IM Address §  Phone Numbers §  Email Address

§  Enables Jabber users to add non-directory information to federated contacts §  e.g. Add extra telephone numbers

§  User data stored on IM & P server

§  Supported with Unified CM IM & Presence 8.0(3)

Custom Contacts


Cisco Jabber 10.5


Jabber for Windows and Mac 10.5

J4Win 10.5 § SAML Single Sign On (CUCM)** § User Experience Visual Refresh § Reset Jabber (Configuration/Data) § Conversation window control in deskphone

mode § Hunt Group § Call Pickup § Personal Ringtones § Persistent Chat Room (CUCM IM/P)

§  Admin & Moderation §  Room Search

§  IM Notifications

J4Mac 10.5 § SAML Single Sign On (CUCM)** § User Experience Visual Refresh § Reset Jabber (Configuration/Data) § Conversation window control in deskphone

mode § Video Desktop Share § Call transfer §  Localization – 14 new languages § Cert validation for meetings

** Not available with Expressway in 10.5


Jabber for iOS and Android 10.5

•  SAML Single Sign On (not available with Expressway in 10.5)

•  Phone only mode for voice & video •  Medianet Metadata •  Reset Jabber •  Hold & resume via shared line •  HD video (on qualifying devices)

Jabber for iPhone and iPad 10.5 Android 10.5 •  SAML Single Sign On (not available

with Expressway in 10.5) •  Phone only mode for voice & video •  Medianet Metadata •  Reset Jabber •  Hold & resume via shared line •  Visual design refresh •  Expanded device support


Jabber Guest


§  Calls to individual employees, remote experts / customer care

§  SDKs for Web & mobile app integration

§  Release planned for Q2CY14

Jabber Guest - Public-to-Enterprise Communications

§  UC/video sessions into businesses … from desktop browsers, mobile clients

§  Initiate from public web sites, mobile applications & URLs, e.g. email

* Images for illustration purpose only. Final UI subject to change.


Jabber Guest - Browser & Mobile Experiences

§  Video §  Point-to-point video §  Point to video conference

§  Mid-call control §  Keypad §  Mute audio or video §  Full-screen video §  Camera or audio device selection §  Self-view

§  Call control - WebRTC Compatible §  Media

§  Browser plug-in (desktop web), Native apps (mobile) §  Future – WebRTC for media

User Experience


Sales Department


Jabber Guest SDKs

Customization

§  Desktop browser SDK §  Sample HTML and Javascript provided to create

video widget and set up event handler

§  Mobile native application SDK §  iOS framework

§  Each includes sample projects, tutorials, API reference, etc


§  Developer enablement via Cisco DevNet … http://jabberdeveloper.com


Call Resolution

§  Resolution Challenges §  Volatile consumer networks §  Device Hardware Capabilities

§  Camera

§  Processor

§  Adaptation §  Bandwidth probe pre-call to determine network conditions

§  Rapid Upward Adapt §  Mid-Call Downward Adaptation

Rapid Upward Adaptation §  720p

§  VGA

§  CIF

* Images for illustration purpose only. Low res image not actual screenshot..

Video Adaptation


Required Components – Foundation

Required Components

Guest User Experience §  Desktop browser §  Mobile application §  SDK (mobile app, web-based)

Enterprise DMZ §  Cisco Expressway –E

(OR VCS –E) §  Specific version pending

re-planning

Enterprise Network §  Jabber® Guest Virtual Machine §  Cisco Expressway –C (or VCS –C) §  Cisco Unified Communications Manager

and registered endpoints §  Optional: MCU/Telepresence

Video Chat

Real-Time Expert Help Consumer Experience


Jabber Guest Call Flow

Expressway Core/ VCS -C

Expressway Edge/ VCS -E

Home Internet DMZ Enterprise

Cisco® UCM Jabber® Guest

HTTP-based call control (ROAP) SIP

RTP/SRTP

STUN/TURN

§  Serves up Javascript call control based on URL §  For mobile, uses Cisco® app from app store or integrates it into third-party app §  For laptop browsers, initiates H.264 plugin install as needed for Cisco or 3rd-party Web app §  Converts HTTP call request to SIP INVITE

Jabber Guest …


Licensing and Availability

Licensing §  Guests – no cost

§  Enterprise

§  concurrent session licensing @ $0 … rights to use all Jabber Guest software & SDKs

§  Expressway rich-media sessions required for firewall/NAT traversal

§  promotion – 2 sessions of both Jabber Guest & Expressway rich-media sessions at no cost for CUCM 9.0+ customers (ESW/UCSS required)

§  Availability

§  Global launch

§  Orderable in Q2, CY’2014

Subject to Change

Thank you.

Documents

cvu - cisco jabber update - june 2014 › assets › global › DK › pdfs › cvu... · Collaboration Edge 9.1.2 + URI Dialling 9.1.2 + Persistent Chat CUCM/IM & P 10.0 + Custom