Name: Anindya MONDAL Age: 24 Years Mobility: France & International Contact number: 0033- (0)-6- 99-14-67-22 Mail ID: [email protected] Address: 32 Rue de Chevreul, 94600 Choisy le Roi Searching a post of junior incident manager in English Professional Experience February 2014 – till date CRM and web marketing coordinator - EPITA Microsoft CRM Dynamics (User end coordination and reporting): Addition and monthly analysis of the system generated prospects Managing the Microsoft CRM reports on weekly basis Monitoring the ROI of different web marketing campaigns Follow up of leads and information management through web portals Organizing visits and participating in various events in Asia to represent EPITA Training the overseas representatives of EPITA September 2012 – September 2013 Infrastructure program Manager - IBM June 2012 – August/2012 Junior product manager – ESCOM Group Service Delivery Analysis and Backlog Incident & problem management Incident, problem & Change Management and backlog analysis Analysis of issues regarding execution of tasks(Incident & changes) Root cause analysis of problems and continual improvement solutions implementation Consolidation of newly signed projects by communicating the amount of resources with project executives & senior managers Knowledge management & internal training processes Organizing monthly team meetings in English with Poland, Czech Republic & India Languages Bilingual Advanced English French Hindi Urdu Bengali Competencies Microsoft tools: Microsoft CRM Dynamics MS office (Word, Excel, PowerPoint, Outlook) IBM Lotus Notes ITSM ticketing tools (IBM Maximo, Servicenow) Operating Systems: Red hat Linux Windows - 98, XP, VISTA, 7 Windows 2000, 2003 server Other interests Hobbies: Cooking Writing Poems Painting Dancing Sports : Outdoor: Swimming

CV_Anindya MONDAL_ Junior Incident Manager-French speaking

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Page 1: CV_Anindya MONDAL_ Junior Incident Manager-French speaking

Name: Anindya MONDALAge: 24 YearsMobility: France & International

Contact number: 0033-(0)-6- 99-14-67-22Mail ID: [email protected]

Address: 32 Rue de Chevreul, 94600 Choisy le Roi

Searching a post of junior incident manager in English

Professional Experience

February 2014 – till date CRM and web marketing coordinator - EPITA

Microsoft CRM Dynamics (User end coordination and reporting): Addition and monthly analysis of the system generated prospectsManaging the Microsoft CRM reports on weekly basisMonitoring the ROI of different web marketing campaignsFollow up of leads and information management through web portals

Organizing visits and participating in various events in Asia to represent EPITA Training the overseas representatives of EPITA

September 2012 – September 2013 Infrastructure program Manager - IBM

June 2012 – August/2012 Junior product manager – ESCOM Group

Production cost study & optimization: Completed a cost study based on current marketNegotiation & preparation of final price quotation for agreements suppliersMarket study & reporting based on market demand & the competitorslocating the cost & quality effective producers & suppliers for Telecom tower structures

May 2010 – July 2011 Incident analyst junior - PCONCALLS Incident & problem analysis – Investigation & solution

Support level 1 & 2 (Handling Incident & problem on windows applications)Diagnostics of incidents and resolving the issues Troubleshoot desktop applications (OS, application update and antivirus)

Project Engineer for LAN and IP Telephony - Installation and configurationTroubleshoot LAN environments on Windows & LINUXInstallation of Windows and Linux operating system on different client sites Provide technical assistance and support

Education 2011 – 2013 Master in Management – Program ‘Grande Ecole’

Service Delivery Analysis and Backlog Incident & problem management Incident, problem & Change Management and backlog analysisAnalysis of issues regarding execution of tasks(Incident & changes) Root cause analysis of problems and continual improvement solutions implementationConsolidation of newly signed projects by communicating the amount of resources with project executives & senior managersKnowledge management & internal training processes Organizing monthly team meetings in English with Poland, Czech Republic & India

Languages

Bilingual Advanced

English French

Hindi Urdu

Bengali

Competencies

Microsoft tools: Microsoft CRM Dynamics MS office (Word, Excel, PowerPoint, Outlook)IBM Lotus NotesITSM ticketing tools (IBM Maximo, Servicenow)

Operating Systems:Red hat LinuxWindows - 98, XP, VISTA, 7Windows 2000, 2003 server

Other interestsHobbies:

CookingWriting PoemsPaintingDancing

Sports : Outdoor:

SwimmingCricket