Vanessa Louise Collins

Flat 16, 117-119 West Hill Road, Bournemouth, BH2 5PH

Email: vlcollins.vc@gmail.com

Tel: 07788995033 DOB: 04.10.1990

KEY SKILLS• 2:1 Cardiff University BA Spanish and German Joint Honours. • Diverse Language Skills: fluent in German and Spanish, intermediate level French.• Three years Client Service Experience: face to face, telephone, written.• IT skills: Microsoft Office, CSX, efficiency moving between multiple systems.• International travel experience: organisation of placements and events abroad.• Third Sector experience: project coordination.• Interpersonal communication: providing support.• Organizational skills: independent and teamwork, meeting deadlines, prioritisation.• TEFL qualified: preparation and presentation skills.

HIGHER EDUCATION Cardiff University 2009 – 2013, BA Joint Honours Spanish and German

Student Language Ambassador Module: Mentored language teaching experience.

Modern Catalan Language module.

Passau UniversityOne semester of study as part of the ERASMUS Study Exchange programme.

All modules taken in German: Language, Linguistics, Culture and History.

PAST EXPERIENCEMarch 2015 to Present, Client Service Account Manager, Bournemouth. JPMorganManaging a portfolio of fifteen large, multi-national German companies, overseeing the daily running of their bank accounts which has established fluency of formal written and spoken business German. Principal tasks involve monitoring large money movements, investigating client specific questions, being responsible for long standing client topics and updating account information. Working in a fast paced, high pressured environment due to the urgent nature of the financial sector, where there is little room for error. Timely escalation of cases is key. Servicing client base over the phone, by email and travelling to Germany to meet clients in person. Task prioritisation for managing ongoing topics, preparing for client calls and meetings, handling urgent items, contributing to internal meetings and self study. Moving between twenty different computer systems frequently and understanding their functionality.

July 2014 - March 2015, Service and Technical Consultant, Wimborne. Farrow and BallAdvising UK, German and Spanish clients on the technicalities of the products, using my judgement to deal with complaints appropriately and negotiating an outcome with

management.

Various periods from 2009 to 2015, Travel Agent Assistant, Bournemouth. Lanzarote FirstReserving villas and organising travel for UK and European clients. Presenting information on the local amenities and location. Identifying the villa to meet unique client requirements. Maintaining booking charts, confirming holiday arrangements with clients after booking and collating client feedback upon return. Business trips to Lanzarote to oversee villa modifications.

February- June 2014, Project Coordinator Assistant, Dublin.The Rosetta FoundationCreation of a campaign to reach out to South American non-profit organisations. Organisation of a conference in London to inform and create discussion around the translation platform www.trommons.org. Production of the monthly newsletter and frequent contact with partner NGO’s overseas in order to produce reports based on their activity. Project coordination for Special Olympics to create a glossary of terms for Rosetta’s volunteers. Translation in Spanish, German and English of legal, informative and descriptive documents for partner organisations through Trommons.

July- August 2012 and 2013, January 2014, Activities Assistant, Bournemouth.Anglo-Continental Language SchoolOrganizing and supervising activities and events for foreign students learning English and communicating with external bodies for preparation of excursions. Providing support for students with the development of cultural awareness.

September -December 2013, Customer Support, Barcelona.SellbytelProviding telecommunication support and sales information for the Brother printers project Meeting tight targets in a multinational environment. Use of the CRM computer system.

March- June 2012 Primary School Assistant, Buenos Aires.Sueños BajitosWorking on a voluntary basis at a primary school in a disadvantaged area of Buenos Aires, supervising the children and educating them. Organisation of after school events to bring the community together. Response to the individual child’s needs and communication skills, leading to fluency in Spanish.

09/2011- 02/2012, English and Spanish Conversation Teacher, Passau, Germany

INTERESTS AND ACHEIVEMENTS Extensive travel in Europe, Africa, Latin America and USA Ski racing in Cardiff University Ski Team Duke of Edinburgh Bronze, Silver and Gold Awards

REFERENCE Sarah Harris, Executive Director, Treasury Services Client Services, JPMorganTelephone: + 44 (0)1202 342714 , E-mail: Sarahcts.Harris@jpmchase.com