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Ahmed Moustafa cv2

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  1. 1. Ahmed Moustafa El sayed PERSONAL INFORMATION Date of Birth: 8/9/1990 Marital Status: Single. Nationality: Egyptian Mobile: 0555 93 4558 E mail: EDUCATION 2007-2011 Elminya University , Faculty of tourism and hotels Grade: good SKILLS Computer Skills: Excellent Knowledge of Windows Very Good Knowledge of MS Office Good knowledge of internet LANGUAGES. Arabic: Mother tongue English: very good Italy : Beginner ;good in reading and writing.
  2. 2. Interpersonal Skills: A very quick learner Excellent Leadership skills Excellent time management skills Very good at problem solving Very good communication skills Have A Great Respect for Authorities and Other Cultures Honest and Reliable Very Flexible and ready to work under pressure CERTIFICATES ICDL International Cairo Airport ; public relations Amadeus reservation system International Cairo airport ; transit department International Hurghada airport; sales office Abu Dhabi distribution company ;customer service British Council Italy language levels;1234 IC3 Internet and computing core certification EXPERIENCE $ TRAINING Experience: October2011 to April2012. may2012to June 2014 1_Telephone operator ALY BABA PALACE resorts Job role: answering calls of the customer and help them to dealing with guests or the departments of the hotel 2- customer service representative Abu Dhabi distribution (ADDC)company in UAE Jobrole: dealingswithcustomersandsolvingtheirproblems
  3. 3. December2011 August2010 December2014 ofpayingwater pillsandansweringthecallsofcostumers 3- Hurghada International Airport ;costumer service Egypt,hurghada sales officecompany Job role: sales Booktickets reissue and change the options forthe clients on Amadeus reservation system. (International Cairo Airportterminal 3;costumerservice) 4- Training for under graduates at Egyptairlines company general management of stations. Jobrole:checking the transit passengers who will stay more than 6 hours to send them to 5 stars hotels forfree from Egyptair 5-Cairo International Airport General of public relations). Job role: Dealing with costumers to finish their papers before departure and after arrival Take care of VIP persons like diplomats and ministers Receiving and fare welling the planes I HOPE TO BE A MEMBER OF THETEAM WORK FOR YOU

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