DEEPAK SACHDEVA: +91-7505177102: deepaksachdeva0583@gmail.com

A multi-faceted professional with expertise in understanding operational & frontline nature of the job and prioritizing various tasks & deliverables as required by customers & management

SYNOPSIS A result oriented professional with 1.9+ years of total experience. Having 1.2+ years of experience in Customer Support & Service, Warranty Analysis & Claim

Settlement of Automobile Engineering Product.

Academic CredentialsQualification Institute Specialization Board/university %Age Year of passing

B. TechDoon Valley Institute of

Engineering & Technology, Karnal

Mechanical Engineering

Kurukshetra University, Kurukshetra 65.5% 2010-2014

12th Pratap Public School, Karnal Science CBSE (India) 65.2% 2010

10th Pratap Public School, Karnal Science CBSE (India) 73.2% 2008

ORGANIZATIONAL EXPERIENCE

Feb’15 – till date TATA MOTORS LTD. Lucknow Prolife: as an Associate Engineer (Customer Support & Service)

Responsibilities :- Monitoring Monthly Dealers’ Performance and resolving their technical and commercial issues Conduct audits, develop action plan and review with CP periodically. Co-ordinate with various vendors, supplier and internal team to resolve CPs concerns. Contribute for JIR (Joint Investigation Report) to ensure proper feedback to plant and complaint resolution. Conducting warranty claim analysis as per warranty policy & technical perceptive Support dealers for customer concern and technical issue parts. Develop monthly performance and claim data. Preparing Field Quality Index and Incident per Thousand Vehicle Graph (IPTV) for field quality performance of

the company products. Analysis of Engine, Pressure Plate failure. Improve dealer operations and systems, process to meet customer satisfaction. Improve claim assessment quality through quality. Respond to queries from the markets and customer regarding claim assessed and procedure. Validate all Field Action requests using the Engineering thru Quality. Coordinating warranty projects for Reducing Field Problems. Ensuring implementation of corrective & preventive actions derived from warranty projects. Interfacing with CRM & VCM for dealer’s claims settlement related issues. Studying CIR & validating its finding with the failed part. Verifying the parts received under warranty from its job cards. Analyzing the failed parts & finding out its Root Cause of Failure. Performing dealer audit for warranty cases analysis, preparing audit report and communicating the same. Communicating the manufacturing lapse to the plant team for further corrective & preventive actions. Coordinating with the dealers in case failed parts findings doesn’t match with the dealer’s finding.

Team leadership skills with an aptitude for analysis and problem solving and adept at working in a computerized environment.

Tata Leadership Practices: Customer Focus Drive for results Withstanding pressure & Taking Ownership

Previous Profile 1 (Since AUGUST, 14 To JANUARY’15)

with “APEX SEALS PVT LTD .” PLOT no.21, SEC 3, Karnal Haryana as GRADUATE ENGINEER TRAINEE (Quality Assurance)

APEX SEALS is an ISO9001:2008 certified Indian company serving in diverse range of markets, with original equipment quality elastomer based products. It is major suppliers of vibration control components such as engine mounts and suspension bushes to original equipment vehicle manufacturer and replacement open market.

Technical Skills

MS-Office, VCM, CRM

Industrial Training

TRAINING TRAINING 1ST TRAINING 2NDCOMPANY STORK AUTO ENGG. (P) LTD. TATA MOTORS LTDLOCATION IMT MANESAR (HARYANA) LUCKNOWDURATION JULY, 10-AUG, 25 JUL,01-AUG,15DEPARTMENT PRODUCTION QUALITYSKILLS ACQUIRED CYCLE TIME STUDY MEASUREMENT SYSTEM ANALYSIS

Personal Details

Languages known : English, Hindi, and Punjabi Date of Birth : 22nd June 1992

Address Present : D 3237 Indra Nagar, Lucknow Permanent: 583, Karam Singh Colony, Karnal (HR), India

All the information given above is true to the best of my knowledge and belief.

Date: Place: DEEPAK SACHDEVA