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C.V.

Personal Information

Family Name : Dwaikat First Name : Nidal Date of birth : 7th October, 1982 Citizenship : Swedish Marital Status : Married Permanent address: Sorögatan 101, 164 47 Kista, Stockholm, Sweden Temporary address: Rafedia, Nablus, Palestine

E-mail: dwaikat@kth.se nidal_n@najah.edu Mobile: +46 735507182 +97 0599378868

Education 2018-2019, Post doctorate. Services Quality Assurance and Business model innovation, in

Industrial Engineering and Management, specialized in Operations and supply chain strategy. Department of entrepreneurship, KTH Royal Institute of Technology, Stockholm, Sweden.

2011- 2016, Ph.D. in Industrial Engineering and Management, specialized in Operations and supply chain strategy. KTH Royal Institute of Technology, Stockholm, Sweden.

2007-2008, MS.c. in industrial Engineering and Management, Major in Industrial Engineering and Management. specialized in Quality Management., Turin Institute of Technology, Italy.

2001-2006, BS.c. (with honor) in Mechanical Engineering, An-Najah National University, Nablus,

Palestine.

Work experience in Academia

September 2019- Present: Deputy President for Planning Development and Quality Assurance, An-

Najah National University, Nablus, Palestine.

August 2018- present: Assistant Professor at department of Operations Management, Stockholm

Business School, Stockholm University, Sweden.

Job role: Teaching core graduate level courses at Operations Management master program, supervising master and bachelor students, and active in the department’s research group activities. I taught the following courses for graduate students:

Business Innovation and analytics Supply chain management Advanced operations Management Project management and leadership Operations Management course- undergrad level Supervising five master theses Supervising five bachelor theses Co- Supervising two PhD theses at Lulea University of Technology

September 2016- August 2018: Deputy President for Planning Development and Quality

Assurance, An-Najah National University, Nablus, Palestine.

Job role: Directing the following units and reporting to the university presidents.

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Quality Assurance Unit, responsible for the whole quality assurance and control activities at the

university, including accreditation process for the new academic programs, reviewing, and

evaluating the existing ones.

Institutional Research Unit, Collecting, analyzing and interpreting university data, establish KPIs

and report to the university president to improve decision making process at the top

management level. Besides, my duties was also to communicate to national and international

university rankings agencies, and make sure that university improves its rank.

ABET Center (Accreditation board for engineering and Technology at the Faculty of Engineering

and IT. Ensuring that the engineering programs fulfill ABET requirements.

Chairperson of the steering Committee for University Strategic Plan 2016-2020 with a total

budget of $24.3 million.

Managing several EU Euramus+ projects.

In addition, I was appointed as faculty member as assistant professor in the department of Industrial

Engineering. I taught the following courses for graduate students:

Economy and Finance

Human Resources Management

Scientific Research Methods

Decision Analysis – Undergraduate level

Engineering Economy and Management – Undergraduate level

Strategic Management – Undergraduate level

February 2016- August 2016, Lulea University of Technology, Sweden. Assistant professor at the department of Business administration and Industrial engineering. I taught the following courses for graduate students:

Advanced marketing management

Negotiations management and sales call

Supervising six bachelor thesis

August 2015 – April 2016: KTH Royal Institute of Technology, Stockholm, Sweden, School of Industrial

Engineering and Management. I taught the following courses in Fall 2015 and Spring 2016 as part of my

PhD education:

Industrial Marketing

Advanced Marketing

Advanced statistical research method

August 2008 – September 2011: Faculty Member, Full-time lecturer at Industrial Engineering Department, An-Najah National University, Nablus, Palestine. I taught the following undergraduate-level courses:

Project Management and Network Analysis

Statistical Quality Control

Production Planning and Control

Total Quality Management

Decisions Analysis

Operations Research

Engineering Management & Economy

Computational Methods and applications

Pedagogical courses

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Gender equality in higher education, Stockholm University, September 2018 Teaching and Communication in Higher Education. KTH Royal Institute of Technology, 2015 Modern E- learning and Teaching Methods, An-Najah National University, Palestine, 2009

Research Publications in international scientific Journals Dwaikat, N. Y, Khalili, S. A, Hassis, S. M, Mahmoud, H. S., (2019): Customer Satisfaction impact on

Behavioral Intentions: The case of Pizza Restaurants in Nablus city Journal of Quality Assurance

in Hospitality & Tourism

Dwaikat, N. Y, Money, A., Beheshti. H., & Salehi-Sangari, E., (2018), How does information sharing

affect first-tier suppliers’ flexibility? Production Planning and Control, 29(4), 289-300

Measuring service quality using an extended SERVQUAL model in the mobile telecom industry

(ongoing research paper)

Research Publications in international conferences Dwaikat N. Y., (2016), “A Holistic Approach for Assessing Quality in Higher Education Institution”,

the 30th POMS Annual Conference, 2-6 May, 2019, Washington DC, USA (Accepted for

presentation).

Dwaikat N. Y., (2016), "What factors should OEMs consider to improve the sharing of demand

forecasts with suppliers?" the 27th POMS Annual Conference, 6-9 May, 2016, Orlando, Florida, USA

(Accepted for presentation).

Dwaikat, N. Y., (2015). “Information sharing with first-tier automotive suppliers: A volume-

flexibility perspective”, 22nd EurOMA Conference, Operations Management for Sustainable

Competitiveness, Neuchâtel, Switzerland.

Dwaikat, N. Y., and Cueto, E. P., (2012). “Why Firms Should Pursue the Same Purchasing

Competitive Priorities”, 5th European Forum on Market-Driven Supply Chain, Brussels, Belgium.

Darmani, A., Dwaikat, N. Y., and Portilla, A. R., (2013). “Twelve Years of Scholarly Research: Content

and Trend Analysis of the Journal Creativity and Innovation Management”, 22nd International

Conference for Management of Technology IAMOT, Porto Alegre, Brazil.

Academic Appointments and Awards Winner of Zamala Fellowship grant for Post doc. At KTH, Sweden, offered by Bank of Palestine. Since 2019, appointed as a reviewer for international Journal of Services and Operations

Management Winner of TVET education reform project, funded by EU commission, Erasmus +, 2018 Since 2017, appointed as Judge jury member HULT Price-Palestine chapter Winner of UniGove project, funded by EU commission, Erasmus +, 2016 Since 2016, appointed as a reviewer to the Production Planning and Control Journal. Since 2015, appointed as reviewer to the Journal of Operations Management Research (OMR). Since 2015, appointed as a reviewer to the Journal of Industrial Management and Data Systems

(IMDS). 2011-2015: Winner of a full scholarship for doctoral degree from the European Commission,

Erasmus Mundus Scholarship program. 2007-2008: Winner of a full scholarship for Master’s degree offered by the Italian ministry of

foreign affairs, TOPMED project.

Professional work Experience and Consultancy Projects

May 2010– September 2011 Business Development Manager at PADICO Industrial Co. Ltd, Nablus, and Palestine. Job role: I was responsible for the following job roles: managing the business

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development department, prepare contracts & tender documents, prepare feasibility studies for new products, quality assurance and control, managing and coordinating all projects, monitoring the performance of subsidiaries, and participating in formulating the company general policy, strategies and protocols.

2012-2013, appointed as strategy expert for developing the national strategy for Supporting and

Promoting Palestinian Products, in collaboration with MC International Ltd and Ministry of

National Economy.

2010-2011, appointed as strategy expert for developing the National strategy for regulation of

production, storage, and distribution pharmaceutical products, in collaboration with PalMEC

Consultants and Ministry of Health.

2010-2011, appointed as strategy expert systems and operations expert for Developing three

companies’ operations and systems in accordance with International standards ISO22000 and

HACCP), in collaboration with IDMC Management Consultants Ltd.

2008-2009, appointed as strategy as national expert in Enterprise upgrading and SMEs

competitiveness, in collaboration with UNDIO United Nation Industrial Development Organization

and Palestinian Federations of Industries.

2008-2009, appointed as quality assurance expert to develop operations and systems (of three

companies) in accordance with International standard ISO9001, in collaboration with Ritaj for

consulting and training Ltd.

Membership of Professional Bodies Co-founder and Board member, Ein Ghazal Ago-Industrial Water Co. Ltd, (2017-present) Member in the Swedish Association of University Teachers, since SULF, 2014 Member in the Swedish Association of Engineers, since 2014 Member in the European Operations Management Association EurOMA, since 2012 Member in the Production and Operations Management Society POMS since 2016 Member in the Jordanian Engineers Association, since 2006 Member in the Palestinian Engineers Association, since 2006 Board member, Palestine Plastic Industrial Co. Ltd, (2010-2011)

Professional Training Courses and Certificates One-week trainings for Academic Mobility and exchange Erasmus +, Lancaster university, UK, July

2019 One-month extensive training sponsored by US department of state and US Consulate General in

Jerusalem on Innovation and entrepreneurship modules in the following leading US universities

in March-April 2018

o Harvard university, Training Module: iHub, business incubation

o Massachusetts Institute of Technology MIT, Module: Corporate relations and engagement

o Stanford university, Training Module: Start-up funding

o Northwestern University, Creativity

o George Washington University, Training Module: Business model innovation

o George Mason University, Training Module: Strategic planning

o Boston University, Training Module: Ideation

Certified ISO 9001 Internal Auditor, Lloyds Register Quality Assurance, UK, 2011 Certified Food Safety and Quality Internal Auditor, Lloyds Register Quality Assurance, UK, 2011 Technical English, KTH Royal Institute of Technology, Sweden 2011 Feasibility Study for new project, European Institute for Training and Certification, Palestine, 2010 Health, Safety, Environment and Risk Management, Intel Corporation, Jerusalem, 2010 Graduate Record Examination (GRE). AMEDEAST, Palestine, 2010 Test of English as Foreign Language (TOEFL), AMEDEAST, 2010

Language skills English: Fluent

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Arabic: Mother language Swedish: intermediate

References are available upon request