Richard Harrisonrichaharrison71@gmail.com

PERSONAL STATEMENTA highly motivated, flexible member of the team, a good communicator, I am committed to making customer service my first priority. Able to work well as part of a team or work alone using initiative with attention to detail being particularly important. Confidence and integrity are two of my attributes which I bring to every role I undertake.

WORK EXPERIENCE

Supervisor – November 2013 - presentToolstationRotherham/Barnsley

Responsibilities:

Customer Service, making sure all our customers have an engaging experience. Two of the stores I have worked for have received National awards for most improved store and a store of excellence. Customer evaluation sessions are carried out randomly on the team by me to ensure we are ready for our quarterly mystery shop visit. As we are a high volume retailer for building trade materials I do have to deal with various returns and complaints on a daily basis to the high standard required.

Health and Safety, responsible for the safety of my colleagues and customers through best practice. I carry out daily duties such as fire door checks, clear aisle checks and fire alarm/evacuation procedures in line with safety policy. I help carry out annual risk assessments for all colleagues.

Communication, I use the weekly team brief to inform the team of company initiatives and news, I am able to liase across all levels from regular colleagues up to company director level.

Cash handling (including daily banking), taking payment from customers both cash and card and placing orders using the Epos system.

Stock Management, responsible for over 11000+ products in store through careful stock management and attention to detail when picking items for sales.

IT Skills, use of computer to compile daily sales figures, stock recording and emails to Regional Director and stock buying team. Use of small PDQ machine to move stock locations around the store

Assistant Store Manager – May 2004 – March 2013HMV UK LtdWakefield

Responsibilities:

Customer Service, winner of 100% mystery shop result for the store many times. Dealing with complaints and returns in a sympathetic manner whilst working within company policy.

Deliver weekly Team Brief through staff meeting presentations. Training and development of all store colleagues, from interviews to interactive sessions,

including school placements for work experience. Cash handling (daily banking in absence of cashier). Merchandising and stock control to maximise sales through best practice procedures and loss

prevention methods. IT Skills, Microsoft word/outlook/excel on a daily basis to record and send financial information.

Supervisor – May 2000 – May 2004HMV UK LtdWakefield

Responsibilities:

Customer Service, provided guidance, motivation through the delivery of training sessions, utilising role play and presentations to raise store standards. Dealt with complaints in an effective way ensuring the appropriate outcome was reached.

Leader of audio department responsible for a small team of trainee buyers. Responsible for the recruitment of temporary seasonal staff and their induction training. Deliver the companies KPIs through effective planning/organisation and incentives to maximise

sales opportunities.

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Assistant Video Buyer – April 1996 – May 2000HMV UK LtdMeadowhall Sheffield

Customer service skills, (returns, age restricted items and refunds/complaints). Worked closely with the head video buyer in order to learn and understand the role. Accountable for increased sales volume Responsible for merchandising and visual impact of product within key areas of the store.

Sales Advisor – September 1990 – April 1996Burton Group PLC (Top Man/Principles for Men/Trader/Lloyds Shoes)Wakefield

Responsibilities:

Customer Service, dealing with queries and complaints and selling of the store’s loyalty card. Maintaining contact with Head Office departments in order to quickly replenish stock. Responsible for creative window displays of shoes and clothing for maximum impact. Cash handling (returns and refunds). Housekeeping standards, including Health and Safety.

Qualifications and Education September 1988 – July 1990Hemsworth High School Hemsworth

A Level:English, History, British Government/Politics and General Studies

GCSE’s, September 1986 – June 1988Hemsworth High SchoolHemsworth

English, English Literature, Mathematics, History, Economics, Biology, Science, Geography, CDT

Continued Professional Development/TrainingFirst AiderFire WardenHealth & Safety Certificate level 1Experience of working with volunteers on a local pond clean upHMV Assistant Manager Fast TrackDebenhams award for Customer Service Excellence

Additional InformationFull clean UK driving licence

PERSONAL INTERESTS

I enjoy walking and cycling in the local area, coastal walks during the Spring/Summer, photography, baking during the Winter months and collecting movie memorabilia. I also like to visit classic car shows when time allows.

REFERENCES

References are available on request.

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