Embed Size (px)
Citation preview
CV
Kim Grobler
43 Durrell Way
Rolleston
Christchurch 7614
03 347 1030
021 335 393
Personal Statement
I am enthusiastic, loyal, reliable and a committed employee with a good sense of humour who interacts
well with fellow colleagues and customers.
By striving for the highest standard possible I am able to take great pride in my achievements and new
challenges provide variety and motivation in the work environment.
A positive and supporting environment enhances productivity.
Exceptional customer services are vital because it is imperative to any successful business.
Recent Employment History
3 December 2012 to present – Transfield Services – Project Administrator
Administration
Monitoring and ordering of office equipment and stationery.
Create purchase requisitions, purchase orders, set up work orders and WBS Elements for Projects in SAP.
Goods receipting all invoices in SAP. Completing weekly timesheet data entry of waged and salaried staff in SAP.
Making travel and accommodation bookings and allowances as required.
Entering job cards into Maximo (Input history, condition assessment data, data record card information Scheduled and unscheduled maintenance faults) .
Material requisition from client stores for both maintenance and projects.
Invoicing and recognition using TSL and Transpower financial systems.
Project Maximo – Invoicing, equipment movements, commissioning plan distribution. Loading job cards into Maximo.
Closing all jobs in Maximo and updating the history.
Accurate record keeping of processed documents and appropriate filing. Set up variances, one-off payments and new supplier setups.
Financial
Monitoring/Reconciling job number expenditure versus revenue.
Liaise with Payroll, Accounts Payable and Accounts Receivable. Timely and accurate Manual Invoicing.
Administer internal and external invoicing and claim related processing (Accounts Payable & Accounts Receivable) in SAP.
Process Journals in SAP.
Team Work
Assisting other Administrators and Maximo Administrators in their job task as required.
Providing advice and administrative support to team members and contractors as and when required.
Willingly sharing information with others in the team and appropriately escalating issues as well as potential business opportunities and/or areas for improvement.
Reporting
Responsible for Work in Progress Jobs Report, making sure all WIP jobs is above board and invoiced by month-end in SAP.
Creating commitments on the WIP report before month-end in SAP.
Updating the monthly financial reports after every month end in SAP.
Customer Relations
Demonstrate a commitment to providing excellent customer service, serving and satisfying internal and external customers, holding self-accountable for quality outcome.
Establishing and maintaining credibility with the public, partners, customers and co-workers.
Building and maintaining effective working relationships with customers.
Conveying a positive attitude when interacting with customers and other Electrical Services team members.
Determining realistic customer expectations and needs in order to improve customer satisfaction.
Health & Safety Compliance
Capture information relating to HSE incidents as they occur and provide reporting as required. Ensuring Subcontractor information is current and held on file .
1 June 2012 to November 2012 – City Care – Facilities Management
Project Administrator
Administration
Utilise CCL in house and other software systems e.g.: CAM, CEM, Pronto and Blueprint, as required.
Accurate record keeping of processed documents and appropriate filing.
Attend meetings, update and distribute meeting minutes. Follow approved sub-contractor accreditation and induction systems for all new subcontractor’s and
ensure annual updating for existing.
Create and update staff personnel files and on-line records to ensure that all employee information is current and accurate.
Processing of timesheets and preparation of payroll input data, as require d.
Receiving and answering queries from customers.
Managing board room bookings and general catering. Mail and courier services as required.
Other general administration duties, as required.
Financial
Support monthly Work In Progress reporting as necessary. Assist the Property Maintenance Manager by providing project reports as required.
Administer internal and external invoicing and claim related processing (Accounts Payable & Accounts Receivable).
Issue purchases for trades and project goods/materials or services. Receipt of trade purchases receipts.
Daily reconciliation of purchase receipts and process for payment where required.
Invoicing of jobs - Where possible, within month where service is carried out. Provide an up to date age analysis on a monthly basis, or as required.
Support as required around stocktake and inventory requirements and reporting.
Work Order Management
Create work orders as required and assign where necessary.
Close out on completed work orders.
Assist to follow up with contractors and suppliers for pricing information. Update relevant work order information into CAM and CEM to ensure job status and information is
current and accurate.
Client Relationship Management
Develop and maintain excellent relationships with clients through personal contact to improve contract performance and client satisfaction.
Health & Safety Compliance
Capture information relating to HSE incidents as they occur and provide reporting as required. Assist in maintaining a sub-contractor, suppliers and materials library.
Assist to ensure that City Care’s H&S policies are complied with at all times .
Maintain City Care’s high standard of service delivery.
Ensure the successful implementation of approved company policies, plans and programmes and timelines are achieved.
Continually improve HSE, Quality, and environmental standards, and the way we do business .
Quality Assurance
Where required assist in maintaining the contractor accreditation database by providing any new or modified subcontractor accreditation related information.
Assist in the regular review of subcontractor performance and capability.
Ensure the implementation and maintenance of approved contract and company Quality assurance procedures.
Reason for Leaving: Changes within the department created a high work load, work hours changed
dramatically from a 40hr week to a 65hr hour week most occasions longer, decided to leave as I never
had time to spend with my family and this is very important to me.
1 November 2010 to 9 December 2011 – ATEED (Became part of the Super City was Enterprise North
Shore) - Office Administration and Accounts
Administration
Providing administration support to the Auckland, Tourism, Events and Economic Development team.
Provide administration support to the Business Development Manager as required.
Event administration support as required.
Assisting with the documentation and continuous improvement business processes . Responsible for accurate filing of all information.
Providing general computing assistance to the internal North team.
Entering Expense Claims via Flexi purchase when required by Business Development Manager. Managing updates for CRM database.
Maintain the Event and Workshops page on the website. Promote a safe and healthy workplace by undertaking responsibilities as outlined in Auckland
Tourism, Events and Economic Development’s health and safety policy and procedures
SAP
Purchasing Co-ordinator for SAP. Operational Purchaser for SAP to assist contracts and project managers.
Responsible for staff training in all areas of SAP.
Liaising with ERP team at Auckland. Council re purchasing issues, setting up new suppliers, supplier contracts.
Accounts
Entering invoices into QuickBooks.
Credit Notes Refunds to credit cards from web sales.
Downloading Sales information from Website into QuickBooks .
Debtors Workshops Manage process for successful delivery of workshops.
Responsible for completing new client registrations for the electronic newsletter, bi-monthly magazine and sending out confirmation of the registration.
Booking the venues, equipment and catering for all Workshops.
Registration of attendees to the Workshops and sending out reminders. Reason for Leaving: Husband moved to Christchurch to help rebuild the City.
8 June 2009 to 31 October 2010 – Auckland Tourism, Events and Economic Development (Enterprise
North Shore Trust) - Customer Services Administrator
Customer Service
Designing and following a proactive follow up programme with all clients over any interaction they have had with Auckland Tourism, Events and Economic Development Ltd.
Managing customer queries about business growth – face to face, web and phone.
Manage process for successful delivery of workshops.
Processing SAP orders.
Managing updates for CRM database.
First interface for all customer queries for Auckland, Tourism, Events and Economic Development .
Building a personal knowledge of North Shore City based businesses.
Administration
Providing administration support to the Auckland, Tourism, Events and Economic Development team.
Provide administration support to the Business Development Manager. Maintain the Event and Workshops page on the website.
Maintaining a well-stocked, relevant, attractive, tidy client information display area.
Purchasing of all stationery and refreshments for the office. Responsible for completing new client registrations for the electronic newsletter, bi-monthly
magazine and sending out confirmation of the registration.
Assisting with the documentation and continuous improvement business processes.
Responsible for accurate filing of all information. Collecting the post daily.
Maintaining a neat and tidy reception and kitchen, duties include dishes, occasional shopping for supplies, rubbish and general housekeeping.
Providing general computing assistance to the internal North team.
Promote a safe and healthy workplace by undertaking responsibilities as outlined in Auckland Tourism, Events and Economic Development’s health and safety policy and procedures
Workshops
Booking the venues, equipment and catering for all Workshops.
Preparing documentation and Hand out Packs and documentation for the different Workshops. Registration of attendees to the Workshops and sending out reminders.
SAP
Perform the function of Purchasing Co-ordinator for SAP.
Perform the function of Operational Purchaser for SAP to assist contracts and project managers. Support with staff training in all areas of SAP Liaising with ERP team at Auckland Council re
purchasing issues, setting up new suppliers, supplier contracts.
Entering Expense Claims via Flexi purchase.
Previous Employment History
TEMPING ASSIGNMENTS
The Knowledge Gym – Office Assistant – 3 months assignment
Providing assistance to the Membership Manager, Marketing Manager and Sales Representatives.
Registering customers attending the Workout Programme on the Web. Updating all information relating to customers and Workout Programme on Goldmine.
Preparing all documents and procedures before the event and after the event.
Ordering all stationery for the office. Contacting customers with regards to upcoming events.
Printing of all handouts and name tags for the events.
Setting up the registration table at the event. Typing all letters for new memberships and renewal of memberships.
Typing all outcomes from the feedback forms onto the web and then exporting into an Excel Spreadsheet.
Reason for Leaving: Temping assignment for three months through Manpower Services.
Softsource – Service coordinator – 2 months assignment
Logging of all requests for repairs and maintenance of computers on the CRM system from E-mails and telephone calls received from customers.
Coordinate all cases and book out to the Engineers.
Diarising the appointments for the Engineers. Monitoring the Entrada system, making sure that the clients are still online.
Monitoring off line requests coming through e-mails.
Logging all calls for warranty repairs for clients with HP, Toshiba, Acer, Service Plus, IBM Following up on all warranty repairs for customers.
Warranty checks on equipment for customers.
Register care packs for the customers. Following up on all repairs and maintenance for customers.
Supply quotes on parts for customers.
Generate purchase orders for parts ordered in QuickBooks.
Generate purchase orders for stationery and printer repairs in QuickBooks.
Create Sales orders in QuickBooks for billing.
Create Tax Invoices in QuickBooks. For billing. Follow up with customer if satisfied with service performed.
Close off cases in CRM once billed to customer.
Arrange for RA’s to be collected or sent out via Courier Reason for Leaving: Temping assignment for two months through Manpower Services.
Bosch Appliances – (SAP) Customer Services – 2 months assignment
Processing of all orders via telephone, fax or e-mail onto SAP.
Following up on orders and changes of orders as per client’s request. Following up on delays of orders from the warehouse.
Working out quotes for clients.
Advising clients on the different products supplied by Bosch. Sending out information on the products to clients.
Answering the customer’s enquiries from the customer services e -mails and telephone calls.
Printing invoices. Follow up with orders through track and trace.
Book stock onto system.
Reason for Leaving: Temp Assignment for two months through Drake International, due to SAP
Experience.
Learning Post – Customer Services – 1 month assignment
Contacting the career advisors from a data base of over 700 schools and colleges. Information brochures were sent out to the schools and colleges was responsible for following up
and finding out if the schools/colleges were interested and answered any questions that they might have had.
Following up on everyday student enquiries, weekly follow ups on application process.
Reason for Leaving: Temp assignment for 5 weeks through Kelly Services.
Lusty & Blundell- Receptionist
Answering of all incoming calls and transferring to relevant person.
Opening of mail.
Sort out cheques for banking. Updating their database.
Posting of all statements.
Reason for Leaving: Temp assignment through Kelly Services.
April 2008 to 20 June 2008 – Edukids Albany
Administrator
Loading children’s details onto APT system.
Updating APT system on a daily basis. Invoicing clients on a weekly basis.
Handling Petty Cash.
Banking and taking Eftpos payments. Responsible for typing of all correspondence.
Following up on outstanding accounts.
Filling in attendance registers for children and staff members on a daily basis.
Ordering of stationery and supplies. Answering all calls coming into the Center and dealing with queries.
Providing administrative support to the Manager and teachers at the centre.
Reason for leaving: There was not enough admin work for a full day, was been utilised as a child mi nder
on the floor to make up numbers every day and they wanted to make the position part time, so I
decided to look for some temp work.
March 2008 – Temping for Kelly Services
Salvation Army Home Care
Administration
Updating files and coding files on computer system.
Checking and confirming care worker timesheets are correct. Arranging care workers for clients and changing bookings.
Dealing with telephone queries from clients and care workers.
Reason for Leaving: Was only a temp assignment through Kelly Services and was starting my
permanent position with Edukids.
PERMANENT POSITION
1 September 1998 – 29 June 2007 – City of Cape Town - Secretary to Manager: Radio Services
Secretarial functions
Performing secretarial functions such as typing, report writing, e-mails, telephone and maintenance of diary for the Manager: Radio Services.
Responsible for the co-ordination and provision of Agendas and Minutes of meetings. Arrangement of meetings, booking of venues and arranging catering at meetings.
Rerouting queries to other department for information to be gathered and sent to the Manager: Radio Services.
Arranging flight details, hotel accommodation and transport for conferences. Taking and conveying messages
Check for errors, use of language and neatness
Collating information and/ or conducting investigations to establish facts for inclusion into responses to internal/ external communications (e-mails, letters).
Generating equipment and maintenance reports for use by line management. Co-ordinating stand-by schedules and rosters specifying the allocation of personnel to support
uninterrupted functionality of customer service centres.
Attending meetings, recording discussions and, preparing and circulating minutes to Radio Services personnel outlining agreed steps and actions.
Co-ordinating and controlling the filing system, stationery, refreshments and cleaning materials.
Aircon Maintenance and Repairs
Receive request for aircon repair/maintenance telephonically, by e-mail or fax.
Processing of purchase order for call out fee for contractor. Following up on call outs.
Create purchase order for repairs/maintenance done on aircon’s.
Process invoices through for payment. Process purchase orders for new projects and aircon’s.
Leasing with customer and contractors through process of job.
Human Resources Functions
Provides a liaising role with Corporate Human Resources.
Advising staff on personnel matters e.g. conditions of service, leave and sick leave procedures etc.
Maintaining and updating personnel information with respect to changes in employment/personal status and attending to the safekeeping of personnel records/files in accordance with approved recordkeeping systems.
Maintaining registers and records associated with the Radio Services staff establishment.
Co-ordinating of all processes related to training and development of the Radio Services staff (including collation of Workplace Skills Plan).
Co-ordinating and controlling Human Resources forms for Leave, Toil, Standby and Allowances.
Co-ordinates counseling sessions, disciplinary hearings, grievances for Radio Services.
Processing of appointment and termination forms for staff. Assessing training and developmental needs and forwarding motivations to support personnel
needs and requirements to the line manager for consolidation into management planning reports and approval.
Procedures, Controls and Reports
Updating work in progress information/data on specific applications/systems e.g. SAP.
Capturing and extracting information on the SAP system e.g. labour and maintenance history, equipment records, etc.
Updating relevant SAP maintenance practices and procedures within Radio Services e.g. maintenance capturing, labour costing, etc.
Updating Radio Services policies and procedures, practices and procedure manuals within Radio Services e.g. Radio communications policy etc.
Checking and validating information recorded and received on the SAP System pertaining to specific operational activities against field reports, job cards and other instructional based documentation.
Investigating and collating information to support resolution of order queries received from contractors and proceeding with specific steps to facilitate agreement on outcome (credit notes, abatement of account).
Preparing and extracting qualitative and quantitative reports for submission to the line manager detailing the status of Radio Services.
Extracting and monitoring specific reports to facilitate analysis and follow up on incorrect processes and transactions e.g. SAP
Supervision and Control
Providing guidance to admin personnel on administrative system application and information recording/ updating procedures.
Resolving conflicts and addressing deviations in performance levels from agreed standards through the application of specific human resources procedures regulating working conditions, job design and responsibility levels.
Reason for Leaving: Family Immigrated to New Zealand.
9 March 1998 to 31 August 1998 – Temping Positions
Tygerberg Municipality – Typist/Clerk
Telkom – Secretary
Barkema Associates – Receptionist
S.B.H. Cotton Mills – Receptionist
Seef Estates – Receptionist
Numill Marketing – Receptionist
Forgeweld Stainless – Secretary/Receptionist
Wella S.A. – Receptionist
23 June 1997 to 5 March 1998 – Mazor Engineering cc
Receptionist
Typing of all correspondence (Letters and Tenders)
Answering Switchboard, making appointments and screening calls. Opening mail and control all incoming faxes.
Creating Invoices, Purchase Orders and Statements.
Reason for Leaving: Wanted to better myself and try some temp work to find the right position for me.
24 April 1995 to 4 April 1997 – Unit Inspection (Pty) Ltd
Secretary to Branch Manager
Typing of all letters, reports and quotations.
Answering telephone and making appointments. Handling Petty Cash, timesheets/Work Records.
Creating invoices, purchase orders and credit notes.
Follow up on Debtors. I was in charge of the Technicians in the office.
The Manager of the Branch was more on the road than in the office and often had to rely on me to run the Branch.
I had a lot of responsibilities and often had to use my own initiative.
Reason for Leaving: Position became redundant.
Technical Knowledge
Tygerberg College (Northlink College) – National N-Diploma: Secretarial Management Assistant –
1999/2000
Subjects: Computer Practice N4, Office Practice N4, Communication N4, Information Processing N4,
Computer Practice N5, Information Processing N5, Office Practice N5, Communication N5, Inf ormation
Processing N6, Computer Practice N6, Public Relations N5 and Office Practice N6.
Courses: WordPerfect 5.1, MS-Word, Excel, SAP, Pronto, CAM and CRM.
References
Transfield Services Helen Wightwick 021 735 546
(No longer working at Transfield Services)
Westland Milk Products Johan Klopper 027 644 1571
Auckland Tourism, Events and Ngaio Merrick 09 354 0060
Economic Development Ltd [email protected] 021 741 742
027 241 1315
Chris Lock
[email protected] 09 354 0053
027 234 9201
Marina Humberstone
[email protected] 09 354 0059
The Knowledge Gym Debbie Steenson 09 479 4865
[email protected] 021 492 222
Manpower NZ Michele Alloway-Gray 09 414 1440
[email protected] 027 2248 999
Kelly Services NZ Janet MacGregor 09 475 0105
City of Cape Town Mr Conrad van Heerden +27 83 627 2426
Mr Thomas Bosman +27 21 957-4701
Mr Derek Alexander +27 21 957-4703
Mr John Anderson +27 21 957-4702
