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ORISSA HIGH COURT: CUTTACK e-Tender Notice No. XXX|ll-9/20'l 6-5378/ dated 04.07.2016 TENDER DOCUMENT FOR COMPREHENSIVE ANNUAL MAINTENANCE OF SERVERS, SERVER PERIPHERALS, COMPUTER SYSTEMS AND COMPUTER PERIPHERALS INSTALLED IN THE ORISSA HIGH COURT UNDER MODERNIZATION PROJECT AND E.COURTS PROJECT

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Page 1: cuttack annual maintenance of servers, server peripherals, computer

ORISSA HIGH COURT: CUTTACK

e-Tender Notice No. XXX|ll-9/20'l 6-5378/ dated 04.07.2016

TENDER DOCUMENT FOR COMPREHENSIVE

ANNUAL MAINTENANCE OF SERVERS, SERVER

PERIPHERALS, COMPUTER SYSTEMS AND

COMPUTER PERIPHERALS INSTALLED IN THE

ORISSA HIGH COURT UNDER MODERNIZATION

PROJECT AND E.COURTS PROJECT

Page 2: cuttack annual maintenance of servers, server peripherals, computer

Document Control Sheet

sl.No.

Items Details

1 XXX|ll-9/201 6-5378 dated 04.07.20162 Name of the Orqanization Orissa High Court, Cuttack

Tender Type(Open / Limited / EOI /Auction / Single)

Open

4 Tender Category(Services / Goods /Works)

5 Type of Contract (Work / Supply / Auction /Service / Buy / Empanelment / Cell)

Service

6 Scope of Work Comprehensive Annual Maintenanceof Servers, Server Peripherals,Computer Systems and ComputerPeripherals installed in the OrissaHigh Court, residential offices ofHon'ble Judges and staff attached totheir Lordships under ModernizationProject and e-Courts Project

7 Location Orissa High Court, Cuttack8 Re-Bid submission allowed (Yes / No) Yeso ls Offline submission allowed (Yes / No) No10 Withdrawal Allowed Yes11 ls Multicurrency Allowed (Yes / No) No (Only INR)'l) Payment Mode OfflineIJ No. of Covers / Packets (Technical and

Financial)2

14 Tender Fee <2,000/- (Non-refundable) to besubmitted in shape of Demand Draftdrawn on any scheduled CommercialBank in favour of "Registrar (Judicial),Orissa High Court, Cuttack."

15 Earnest Money Deposit <50,000/- to be submitted in shape ofDemand Draft drawn on anyscheduled Commercial Bank in favourof "Registrar (Judicial), Orissa HighCourt, Cuttack."

16 Bid Validity Days (180/ l20190/60/30) bU

17 Date of lssue / Publication of the Tender 04.07.2016,to Document Download Start Date 04.07.201619 Document Download End Date 18.O7.201620 Last Date / Time for uploading of bids 18.07.2016 tiil 5 P. M.

21 Last Date for submission of Tender Fee &EMD by Offline mode

19.07.20't6 ti[ 5 P. M.

22 Date and Time of opening of Technical Bid 2O.O7 .2016 at 1 2 Noon23 Address for Communication The Central Project Coordinator

Orissa High Court, Cuttack-753002Telephone No.-067 1 -2508805e-mail lD: [email protected]

Tender Reference No.

a

Services

2

Page 3: cuttack annual maintenance of servers, server peripherals, computer

OBJECTIVE SCOPE PAGE NO.

INSTRUCTIONS TO BIDDERS 4-5

1 INTRODUCTION 6

2 NATURE OF WORK 6

3 PLACE OF WORK 6

4 ELIGIBILITY CRITERIA 6-7

5 COST OF TENDER 7

EARNEST MONEY DEPOSIT 7-8

7 PERFORMANCE SECURITY 8

I 8

I PENALTY 8-9

10 FINANCIAL BID 9-10

11 GENERAL TERMS AND CONDITIONS 10-12

12 DEPLOYMENT OF ENGINEERS 12-13

13AGREEMENT OF ANNUAL MAINTENANCECONTRACT

13

14VALIDITY OF ANNUAL MAINTENANCECONTRACT

13

15 LEGAL JURIDICATION 13

ANNEXURE-1 SELF DECLARATION FORM

ANNEXURE-2 ELIGIBILITY CRITERIA 15-17

ANNEXURE.3DETAILS OF RESIDENT MAINTENANCEENGINEERS TO BE DEPLOYED AT ORISSAHIGH COURT

18

ANNEXURE{

SERVERS, COMPUTER SYSTEMS, NETWORKING

EQUTPMENTS AND OTHER HARDWARE

EQUIPMENTS TO BE KEPT UNDER

COMPREHENSIVE ANNUAL MAINTENANCE

19-21

3

TABLE OF CONTENTS

6

PAYMENT TERMS

14

Page 4: cuttack annual maintenance of servers, server peripherals, computer

INSTRUCTI ONS TO BIDDERS FOR ONLINE BID SUBMISSION

The High Court of Orissa invites online bid for Onsite Comprehensive Annual

Maintenance Contract (CAMC) of Servers, Server Peripherals, Computer Systems and

Other Computer peripherals of heterogeneous makes / models installed at Orissa High

Court, Cuttack, Residential Offices of Hon'ble Judges, Registrars, Secretaries, PAs and

Stenographers of the Court. The tender document has been published on the e-Tendering

System of Government of Orissa i.e. htto://tendersodisha.qov. in. The bidders are required

to submit soft copies of their bids electronically on the e-Tendering System of Government

of Odisha, using valid Digital Signature Certificates.

The detailed information useful for submitting Online bids on the e-Tendering

System of Government of Odisha may be obtained at htto.//tenders odisha.oov.in

PREPARATION OF BIDS:-

1) Please go through the Tender advertisement and the Tender document carefully to

understand the documents required to be submitted as part of the bid. Please note

the number of covers in which the bid documents have to be submitted, the number

of documents - including the names and content of each of the document that need

to be submitted. Any deviations from these may lead to rejection of the bid.

2) Bidder, in advance, should get ready the bid documents to be submitted as indicated

in the Tender document / schedule and generally, they can be in PDF / XLS / RAR

formats. Scanned bid documents should be in readable format.

3) Bidder should take into account any corrigendum published on the Tender document

before submitting their bids.

SUBMISSION OF BIDS:-

1) Bidder should log into the site well in advance for bid submission so that he / she

upload the bid in time i.e. on or before the bid submission time. Bidder will be

responsible for any delay due to other issues.

2) The bidder has to digitally sign and upload the required bid documents one by one

as indicated in the Tender document.

3) Bidders have to select the payment option as "Offline" to pay the Tender Fee / EMD

as applicable and enter details of the instrument.

4) A standard BoQ format has been provided with the Tender document to be filled by

all the bidders. Bidders are requested to note that they should necessarily submit

4

Page 5: cuttack annual maintenance of servers, server peripherals, computer

their financial bids in the format provided and no other format is acceptable. Bidders

are required to download the BoQ file, open it and complete the cells with their

respective financial quotes and other details (such as name of the bidder). No other

cells should be changed. Once the details have been completed, the bidder should

save it and submit it online, without changing the filename. lf the BoQ file is found to

be modified by the bidder, the bid will be rejected.

5) The server time (which is displayed on the bidders' dashboard) will be considered as

the standard time for referencing the deadlines for submission of the bids by the

bidders, opening of bids etc. The bidders should follow this time during bid

submission.

6) The uploaded Tender documents become readable only after the Tender opening by

the authorized bid openers.

7) Upon the successful and timely submission of bids, the portal will give a successful

bid submission message & a bid summary will be displayed with the bid no. and the

date & time of submission of the bid with all other relevant details.

8) The bid summary has to be printed and kept as an acknowledgement of the

submission of the bid. This acknowledgement may be used as an entry pass for Bid

Opening Meetings.

ASSISTANCE TO BIDDERS:-

Any queries relating to the Tender document and the terms and conditions

contained therein should be addressed to the Central Project Coordinator,

Orissa High Court, Cuttack on the email lD: [email protected]. in and on Telephone

No. 0671-2508805 as mentioned in the Tender document.

Any queries relating to the process of online bid submission or queries relating to

e-Tenderinq System of Government of Odisha i.e. htto.//tendersodisha.qov. in in

general may be directed to the 24x7 Helpdesk in the Contact No. 1800 3070

2232 lin working days during 10:00 hours to 17:00 hours in the Contact No. 0674

2530 998 / 1800 345 6765 / Mobile : +91-7878007972, +91-7878007973 I e-mail.

supDod.ete [email protected] eprochelpdesk@qmail. com

1

5

2.

Page 6: cuttack annual maintenance of servers, server peripherals, computer

1, INTRODUCTION

Orissa High Court, Cuttack invites online bids in two covers bid format (Technical

& Financial) from the professionally competent Registered Service Providers having

service centre at Cuttack / Bhubaneswar to provide Onsite Comprehensive Annual

Marntenance for Servers, Server Peripherals, Computer Systems and Other Computer

peripherals of heterogeneous makes / models installed in the High Court of Orissa,

Cuttack.

The tender document can be downloaded from the e-Procurement website of the

State Government http://wrryw.tendersodisha.qov. in till 5 P. M. of 18.07.20'16. The tender

must be submitted through online mode only at htt //www.tendersodi ov.rn. No

manual bid will be accepted.

The High Court in its discretion reserves the right to reject or accept all or any part

of the bid wholly or partly without assigning any reason thereof.

2. Nature of Work

Onsite Comprehensive Annual Maintenance Contract of Servers, Computer Systems,

Laser Printers, Dot Matrix Printers, Multi-f unctional Printers, Network Printers, Scanners,

500/600 VA UPS, Core Switches, LAN Switches and Other Computer peripherals of

heterogeneous makes / models and Computer Operating Systems and Software.

3. Place of Work

Servers, Computer Systems, Laser Printers, Dot Matrix Printers, Multi-functional Printers,

Network Printers, Scanners, 500/600 VA UPS, Core Switches and Other Computer

peripherals of heterogeneous makes / models and Computer Operating Systems and

Software installed at Orissa High Court, Cuttack, Residential Offices of Hon'ble Judges,

Registrars, Secretaries, PAs and Stenographers of the Court.

4. EligibilityCriteria

The bidder must submit the declaration in their letter head as per "Annexure-l:

Self Declaration Form".

Eligibility Criteria is given in the "Annexure - 2: Eligibility Criteria" and it must be

filled up.

6

1

2

Page 7: cuttack annual maintenance of servers, server peripherals, computer

4

5

6

2

Documentary evidence for compliance to each of the eligibility criteria must be

enclosed along with the bid together with the references as required in the

"Annexure - 2: Eligibility Criteria".

Relevant portions in the documents submitted in pursuance of eligibility criterion

mentioned above, shall be highlighted and all pages of the bid document should

be serially numbered.

lf the bid is not accompanied by all the above mentioned documents, the

same would be rejected.

Undertaking for subsequent submission of any of the above document will not be

entertained under any circumstances. However, the High Court reserves the right

to seek fresh set of documents or seek clarifications on the already submitted

documents.

5. Cost of Tender

The bidders are required to submit {2000/- (Rupees Two Thousand) only which is non-

refundable towards the Tender Cost in the form of Demand Draft drawn on any

Nationalised Bank / Scheduled Commercial Bank located in lndia in favour of "The

Registrar (Judicial), Orissa High Court, Cuttack" payable at Cuttack as per

"Annexure-2: Eligibility Criteria".

6. EARNEST MONEY DEPOSIT:-

Earnest Money Deposit (EMD) should be submitted as per "Annexure - 2:

Eligibility Criteria" by Offline mode.

Earnest Money Deposit (EMD) of the specified amount i.e. <50,000/- as given in

the "Annexure - 2: Eligibility Criteria" must be submitted in shape of Demand

Draft of any Scheduled Commercial Bank drawn in favour of the "Registrar

(Judicial), Orissa High Court, Cuttack" payable at Cuttack.

The Bidders who are registered for items mentioned in "Annexure - 4: Servers,

Computer Systems, Networking Equipments and Other Hardware

Equipments to be kept under Comprehensive Annual Maintenance" with

NSIC under Single Point Registration Scheme, may be considered for exemption

from furnishing the EMD by the Competent Authority. ln such cases, an attested

copy of the VALID Registration Certificate from NSIC must be furnished Mere

7

Page 8: cuttack annual maintenance of servers, server peripherals, computer

4

5

registration as a SSI Unit does not qualify the firm for exemption from furnishing

the EMD.

ln the absence of a valid certificate from the NSIC, such Tenders shall be rejected

straightway.

The Earnest Money Deposit (EMD), without any interest accrued will be refunded

as follows:

(i) ln the case of those Bidders who fail to qualify the eligibility criteria, and

whose technical bids do not qualify, the Earnest Money Deposit (EMD) will

be refunded without any interest accrued within one month of the award of

the contract.

(ii) ln the case of bidder whose bid is accepted for award of the contract, EMD

will be refunded on receipt of Performance Security in shape of Bank

Guarantee.

7. PerformanceSecurity

The successful bidder at the time of execution of agreement of annual maintenance

contract shall have to furnish an unconditional and irrevocable Performance Bank

Guarantee of an amount equal to 20o/o of the total order value of the contract drawn on

any scheduled Commercial Bank towards Performance Security in favour of "The

Registrar (Judicial), Orissa High Court, Guttack". The Bank Guarantee should be valid

up to 60 days beyond the date of completion of contract period.

8. Payment Terms

Payment towards the comprehensive annual maintenance contract shall be made

quarterly to the successful firm upon due discharge of maintenance services.

9. Penalty

(1) lf the stipulated uptime of Servers and the stipulated time for repair / replacement

of Computer Systems and other hardware is not adhered to, penalty as per the

following will be imposed on the firm and the same shall be deducted from the

amount of AMC.

8

Page 9: cuttack annual maintenance of servers, server peripherals, computer

Sl. No. Type of Computer / Equipment Penalty

1 Servers 10001 per day

2 Failure of any component of server will be

treated as Server failure

Same as Server Failure

3 Core Switch 10001 per day

4 L2 (24-Port) Switch 4001 per day

L2 (8-Port) Switch 20Ol per day

6 LTO Back Up 2001 per day

7 SAN 2O0l- per day

8 Thin CIient 1001 per day

I 1 001 per day

10 Laser printers and all other printers 1001 per day

11 Failure of Computer Parts will be treated

as Computer Failure

Same as Computer

failure

12 Scanner 1001 per day

13 UPS 1001 per day

14 lf equivalent standby is given forthwith or

Downtime is NIL

NIL Penalty

15 Downtime more than 30 days for Servers /

Computer Systems / Peripherals

50% of Bank Guarantee

or Higher

(2) Penalty shall also be levied for the absence of Resident Maintenance Engineers

without informing to the Court / non-arrangement of alternate Resident

Maintenance Engineers in place of the engineer remaining on leave with proper

intimation to the Court at the rate of {5001 per day.

10. Financial Bid

(i) The Financial Bid should be submitted in the format as per the BoQ in the e-

Procurement Portal. Commercial Bid should not contain any conditions.

(ii) The scope of coverage of CAMC will be for the Computer hardware, software and

peripherals for all the items listed in Annexure.4. The rate quoted should also

cover the maintenance of Operating System and Softwares.

(iii) All the prices quoted shall be in lndian Rupees. The firm shall not make any

request for price escalation during subsistence of the contract. The prices quoted

by the firm should be inclusive of charges of onsite maintenance of equipments,

9

All Client Computers (General use)

Page 10: cuttack annual maintenance of servers, server peripherals, computer

cost of resident engineers, preventive maintenance, corrective maintenance,

supply of parts / components to replace the defective parts and the applicable

taxes.

(1) The Court have a heterogeneous (make / model) set of Servers, Computer

Systems, Laser Printers, Dot Matrix Printers, Multi-functional Printers, Network

Printers, Scanners, 500/600 VA UPS, Core Switches and Other Computer

peripherals as per the Annexure-4. These computer peripherals will be covered

with Onsite Comprehensive Annual Maintenance Contract under which preventive

maintenance, corrective maintenance, replacement of parts, shifting of

components, surface cleaning of machines etc will have to be carried out. The firm

should undertake the upkeep and maintenance of the hardware installed at the

Court.

(2) The replacement of any part of the Computer / Peripherals, whenever required,

must be carried out by the vendor with new, standard and genuine parts of same

make, specification and warranty. ln case where parts are unserviceable and such

parts of the equipments need replacement, the firm shall replace such parts with

new ones promptly at no extra cost to the Court. The bidder should agree that all

the components of the equipments shall be covered under this CAMC contract and

hence fall under the replaceable category only.

(3) The contract shall be on comprehensive basis, inclusive of repairs and

replacement of spare parts without any extra payments.

(4) All the components of the Printers except the Printer Cartridge and toner Cartridge

and all the components excluding batteries in the UPSs shall be covered under the

Comprehensive Annual Maintenance Contract.

(5) All repair / replacement and servicing of the equipments will have to be carried out

in the premises of the Court. lf the fault is serious and requires the support of

Repair Centre, thereby necessitating shifting of the equipment, the vendor shall

arrange shifting / transportation, installation, re-installation, loading of software

packages (both the system and application software, if any) at no extra cost to the

Court and provide Standby equipment in place of the faulty equipment. Shifting of

equipment should be done as per the written order of the Registrar (Judicial),

Orissa High Court, Cuttack.

(6) The bidder shall have to provide sufficient Standby equipments to the Court in

order to prevent any dislocation in the Court work due to failure of any "Or,O."n,;o

11. General Terms & Conditions

Page 11: cuttack annual maintenance of servers, server peripherals, computer

(7) The firm shall maintain the equipment as per lVlanufacturer's Guidelines and shall

use standard OEM components for replacement. Until and unless written orders of

the Registrar (Judicial), Orissa High Court, Cuttack are conveyed, the original

specification / characteristics / features shall not be changed.

(8) The firm shall have to carry out preventive maintenance quarterly for all the

computer peripherals and submit the Preventive Maintenance Report to the

Authority each quarter. Further the vendor shall arrange for regular cleaning of

hardware using dry vacuum air brush and soft muslin clothes. A record of the

same shall be maintained and produced before the Authority each month.

(9) A Daily Log Book shall be maintained for all equipment covered under CAMC. The

Resident Maintenance Engineers shall maintain in the Log Book each incident of

malfunction, date / time of commencement of downtime and successful completion

of the repair / maintenance work, nature of repair work performed on the

equipment together with a description of the malfunction and the cause thereof.

Details of preventive maintenance activity shall also be recorded. The Log Book so

maintained must be counter signed by the Competent Authority after end of the

each day.

(10) The bidder shall ensure 99% Uptime for Server and 98% Uptime for PC and

Peripherals covered under the Comprehensrve AMC each month. lf during any

month, the vendor does not maintain the Uptime of the equipments, proportionate

maintenance charges as fixed by the competent authority shall be deducled from

the AMC amount.

(11) The firm shall ensure that all materials as well as information which may come into

its possession or knowledge in connection with this contract or the performance

thereof, whether confidential and proprietary data or not, whose disclosure to or

use by the third parties may cause damage or loss to the Court, shall at all times

be held in strictest confidence. The Court will take appropriate action against the

employees of the firm stationed in the Court in case of non-compliance of the

obligation of non-use and non-disclosure of confidential information of the Court.

(12) This office shall have the right to inspect company's site to assess infrastructure

before awarding the annual maintenance contract and it may reject in the event of

dissatisfaction of company's infrastructure or otherwise.

(13) The Court can terminate the agreement if the firm fails to carry out any of its

obligations / duties in terms of the agreement.

(14) ln case the contracting firm is not able to accept the contract after it is awarded or

if they are not able to do the work after accepting the contract, the money

77

Page 12: cuttack annual maintenance of servers, server peripherals, computer

deposited towards EMD would be forfeited and the firm will be debarred from any

further dealing with the Court.

(15) The bidder should visit the Court premises during working hour by taking prior

permission of the undersigned to ascertain the make / model and configuration

and year of production / installation of Servers / Computer Systems / Printers /

UPS and other peripherals before submitting their technical and financial bids.

(16) This tender is not transferable and under no circumstance the successful

bidder shall be allowed to sub-contract with any other person / party.

12. Deployment of Engineers

(1) The successful firm must deploy 3 (three) qualified and experienced Resident

Maintenance Engineers in the Court premises during working hours on all working

days, preferably one with exposure to Server Tuning and maintenance, though all

three are expected to have expertise on trouble shooting of PCs and Printers. The

Engineers should be self sufficient to troubleshoot / rectify the problems. However,

they may consult with the Experts at their Head Offices in case of major faults

which they are not able to rectify and make arrangement for rectification of the

same. The Resident Maintenance Engineers will be stationed at Cuttack. The

working hours for the Resident l\/aintenance Engineers will be from 9.30 A. M. to

6.30 P. M. on all working days i. e. from Monday to Saturday and on a call basis

on Sundays and other Holidays at no extra cost to the Court. However, under

special circumstances, the Resident Maintenance Engineers may be required to

attend to work for extended hours, be it working day or Sunday or Holiday as per

the prevailing situation at no extra cost to the Court.

The firm shall arrange alternate Resident Maintenance Engineer in case one

Engineer remains on leave.

The Resident Maintenance Engineer may remain on leave on proper intimation to

"The Registrar (Judicial), Orissa High Court, Cuttack" and to their Head Office and

after arrangement of an alternate Resident Maintenance Engineer in the Court.

The vendor should not rotate their engineers frequently. ln case of unavoidable

circumstances, the vendor should inform the Court in writing well in advance about

the change of Engineer.

The travelling expenses of engineers will be borne by the firm.

The firm shall ensure that character and antecedents of Engineers are good and

moral.

(2)

(3)

(4)

(5)

(6)

t2

Page 13: cuttack annual maintenance of servers, server peripherals, computer

13. Agreement of Annual Maintenance Contract

The selected firm shall have to sign an Annual Maintenance Contract agreement

with the Court on Non-Judicial Stamp Paper of tl001 (Rupees Hundred) which will be

borne by the firm containing details of terms and conditions within a week after issue of

Work Order to begin Comprehensive AMC.

14. Validity of Annual Maintenance Contract

(a) The Annual Maintenance Contract will be initially for one year from the date of

award of contract and may be renewed for one year at the discretion of Customer

and based on satisfactory services provided by the firm. The rates quoted will

remain in force for the full period of contract. No demand for revision of rate on any

account shall be entertained during the contract period.

This agreement may also be terminated by Customer unilaterally forthwith if at any

time the firm fails to rectify the major pending complaints that have become due

and such failure continues for a period of more than 30 days alongwith penalty of

50% of the Bank Guarantee or Higher deposited by the firm.

(b)

'@/4 t$\k

Registrar (l[Olciat)Orissa High Court, Cuttack

13

(7) The firm will provide insurance cover to the Resident Maintenance Engineers

deployed at the Court. The Resident Maintenance Engineers or their legal heirs

shall not claim any insurance / job benefit from the Court in case they suffer any

loss or damage to their life or property while working in the Court premises.

(8) List of Resident Maintenance Engineers with qualification and experience should

be given as per Annexure-3:.

15. LEGALJURIDICATION:

All legal disputes are subject to the jurisdiction of Courts at Cuttack or Orissa High

Court, Cuttack.

Page 14: cuttack annual maintenance of servers, server peripherals, computer

ANNEXURE-1 : SELF DECLARATION FORM

To

The Registrar (Judicial),Orissa High Gourt,Cuttack-753002

Sir,

This is with reference to your above mentioned tender for Comprehensive Annual

Maintenance of Computers and other hardware installed in the Orissa High Court,

Cuttack. Having examined the Servers, Computer Systems, Printers and other peripherals

in the Court premises and the terms and conditions in the tender document, we hereby

submit our proposal along with the necessary documents for comprehensive annual

maintenance contract. l/ We hereby declare that our company is having unblemished past

record and was not under a declaration of ineligibility for corrupt and fraudulent practices

issued by Government of lndia or any State Government / PSU in the country of lndia.

Further, we agree to abide by all the terms and conditions as mentioned in the

tender document. We have also noted that Orissa High Court reserves the right to

consider/ reject any or all bids without assigning any reason thereof.

Date: I 12016

Authorised Signatory:

Name:

Designation:

Place:

Phone:

Email:

L4

Sub: Your Tender Notice No. _, Dated._.

Company Seal

Page 15: cuttack annual maintenance of servers, server peripherals, computer

Annexure-2: ELIGIBILITY CRITERIA

Registered Name of the Firm / Company

Address of the Registered Office of the Firm / Company

Telepho ne Phone Fax

Address of the Service Centre in CuttacuBhubaneswar:

Telephone P hone Fax E-Mail

I Contact Details of the Person in the Service Centre authorized to make communication withOrissa High Court

2

Designation

Phone/Mobile No

E-Mail lD

3 Classification (if not OEM, bidders need to submit OEM authorization letter)

OEM

Others Please Specify

15

E-Mail:

Name

Fax No.

Page 16: cuttack annual maintenance of servers, server peripherals, computer

4 Company / Firm Details

Type of Company (PSU, Pub. Ltd./Pvt.Ltd./OEM/ Authorized Business Partner)

Company / Firm Registration No. &Date of Registration

Year of lncorporation / establishment

Odisha VAT Registration No. along withup-to-date VAT Clearance Certifi cate(copy to be enclosed)

PAN No. (Copy to be enclosed)

5

No. of Permanent Technical Staff

Any type of repair / service work thatcannot be attended to in this RepairCentre

lf so, where will these repairs be

undertaken

The Service Provider must be in thebusiness of maintenance of Servers,Computer Systems and peripherals in

any Government Department / Public

Sector Undertaking in the last threeyears

Copies of Work Orders and reference of theContact Person (Name, Contact Number) must be

attached.

Total turnover of the bidder generated

from services related to AMC ofServers, Computer Systems and

peripherals during the last 3 financialyears should be atleast of Rs.40 lakhs

in each year

The bidder should have authorized andglobally accepted Certification

Up{o-date ISO 9001 Certification

Whether Repair Centre is CompanyOwned / Franchise

Type of repair / service work attendedto

16

Page 17: cuttack annual maintenance of servers, server peripherals, computer

6

6 Financials 2013-14 2014-15 2015-16

i. Profit

ii. Whether Copies of Audited BalanceSheet & Proflt and Loss A,/c for the lastthree years are enclosed

7 Details of the Government Departments/ Public Sector Undertakings where thefirm is engaged in AMC of ComputerSystems & Peripherals

Year

2013-14

2014-15

2015-16

8 Whether Copies of work order enclosed

7 Demand Draft details

Details of Demand Draft towardsTender Cost (lssuing Bank Name and

Place, DD No. and date of DD)

Details of Demand Draft towards EMD(lssuing Bank Name and Place, DD Noand date of DD)

Please enclose references towards above criteria in your bid documents mentioning pagenumbers of the said references in the bid document.

77

Self-Declaration of the bidder as to notblack listed by any GovernmentDepartment / PSU

Page 18: cuttack annual maintenance of servers, server peripherals, computer

Annexure-3: Details of Resident Maintenance Enqineers to be deploved atOrissa Hiqh Court

A copy ofeach ofthe documentary evidence mentioned above should beattached.

Authorised Signatory

Name:

Designation:

Date:

Place:

Company Seal

st.No.

Name of theEngineer

Details ofEducationalQualification

No. ofYears withthe Vendor

DocumentaryEvidence

1

J

18

DocumentaryEvidence

Page 19: cuttack annual maintenance of servers, server peripherals, computer

sl.No.

No. ofUnits

Make/Model

Computer Systems (Desktops, printers, UpS, Scanners)

Desktop PCs

1, Desktop PC 717 Dell Optiplex 755

2 Desktop PC with TFT Monitor 44 HP

3 Desktop PC with TFT Monitor 25 Compaq Presario

4 Desktop PC with CRT Monitor 4 Compaq Presario

5 Desktop PC 167 HCL LX lnfiniti Pro SL 5080

6 LED Monitors 4T Acer V193HQL

7 Laptop 7 Sony Vaio

Laser Printers, Dot Matrix Printers

8 Laser Printer 49 HP U P P1505

9 Laser Printer 1.40 HP P1_008

10 Laser Printer 5 HP 1010

17 Laser Printer 15 HP 1020

L2 Laser Printer 32 HP LO22

13 MFP Printer 3 HP U M1522nf MFP

14 Printer 7 HP U P2015dn

15 Printer 2 HP U 5200n

16 Colour Laserjet Printer t HP U CP 3505 N

t7 Dot Matrix Printer (DMP) 8 EPSON LQll5OIIDMP

ANNEXURE-4

Servers. Comouter Svstems. Networkine Equipments and Other HardwareEouioments to be kept under Comprehensive Annuat Maintenance

19

Computer Equipments

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1B Laser Printer 4 HP 401 DN

UPS

19 10 KVA Online UPS L APC SURT1OOOOUXl

20 5 KVA Online UPS 1, Power One

2t 5 KVA Online UPS 7 AVO True Online

22 600 VA UPS 1.L7 Emerson Liebert

23 650 VA UPS 2L APC

24 5OO VA UPS 180 Uniline

Scanners

25 Scanner 5 HP Scan Jet 5590

26 Scanner 1, HP SJ 8270 Flatbed

Servers & Networking Equipments

27 Server 3 Dell Power Edge Server 2950

28 Server 1 HP Proliant Server DL180G5

29 Server 4 HCL lnfinity GL 2700 STC

30 SAN - HP Storage Network 1 MSA2M

31 LTO Back Up 1, Dell

32 L3 Core Switch (Managed) 2 EXTREM E (SUM M tT-X 460-24T)

33 Core Switch (Chasis) 1,Nortel (Ethernet Routing Switch8306

34 24-Port L3 Core Switch 1, crsco (c-3750G-24TC)

35 24-Port L2 Switch 13 clsco (c-2960-24TC)

36 24 Port L2 Managed Switch L7Nortel (Business EthernetSwitch 1010

37 24-Port L2 Giga Managed Switch 24D-Link (DGS-3100-24) & (DGS-

3120-24)

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38 S-Port KVM Switch L D-Link (DKVM-4U)

398-Port USB KVM Switch Rack Mountablewith Cable and Accessories 1

40 8-Port L2 Switch 5 crsco (c-2960-8rC)

4L Unmanaged Switch ! crsco (sF-90-24)

42 Networking l/O Point / Box 324

43Flat L7" TFT LCD Monitor Rack MountableFoldable with Board and Mouse

1, HCL

Other Computer Hardware

44 Projector Hitachi CP-RX70

45 Kiosk 3

21,

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