Customer Service Assessments Detroit

The Customer Service Profile™ is used primarily for selecting, onboarding and managing customer service employees.

Assessment Overview: In today’s business world, it can be difficult to select employees with the correct behavioral characteristics for customer service jobs. The Customer Service Profile™ is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services, and retail

Five Lessons for Upgrading Talent

Five Lessons for Upgrading Talent with Outside Superstars: This report provides five key lessons to help optimize the upgrading process. It drills deeper into each lesson to guide you through the talent upgrade process and help you avoid common mistakes.

Profiles International’s study, Five Critical Management Derailers: Symptoms and Remedies, identifies the following warning signs that may prevent your managers from failing:

Poor interpersonal and communication skills

Ineffective team leaders

Resistance to change

Disappointing results

Inability to see beyond their functional silo

Managing Workplace Stress

The Leader’s Guide to Managing Workplace Stress Businesses should be concerned about promoting the health and safety of their employees. This briefing is designed to help executives understand, recognize and effectively deal with stress in the workplace.

The Executive’s Guide to Strategic Workforce Planning

The Executive’s Guide to Strategic Workforce Planning Strategic workforce planning is a process that ensures your business has the right people in the right jobs at the right time to achieve your expected results. This report explores six steps of strategic workforce planning and offers some advice for achieving results.

Profiles International’s study, Executives Guide to Strategic Workforce Planning elaborates on a six step process to help businesses get the right people in the right jobs to achieve expected results.

Establish where your business is going

Understand where the labor market is going

Understand your future talent demands

Assess your current talent inventory

Identify your talent gaps and strategies to close them

Implement your strategies

Managing Difficult Employees

We’ve all been there. After an extensive and thorough search for a line manager, one candidate stands out. You hired the qualified individual, only to find there’s a disconnect with the new employee. This report discusses ways to prevent underperformance.

Dealing with difficult employees is inevitable. As a manager, there will always be employees or clients who are annoying, lazy, or just downright rude. You have a choice to either work with them or let them go. Terminating the employment of difficult employees may help you in the short term, but it also increases hiring costs. And what if the employee is a high performer?

Download this report and learn about four different employee problems that require specialized management skills:

Managing Difficult Personalities

Managing Bad Attitudes

Managing Poor Performers

Managing Communication Problems

Difficult employees are always going to be in the workplace. The way in which you manage these employees will not only effect your reputation as a manager, but also the organization’s bottom line.

For more information please visit http://www.kestlydevelopment.com