PrefaceThis document is intended to assist you on the process of
returning defective parts to Intel Depot.
Guidelines on how to return a product to Intel Malaysia
1An email will be received [email protected]
with subject:RCI/AWB/Guide for SWR Return # 7xxxxxxxxxeg.
RCI/AWB/Guide for SWR Return # 7500000123.
2Print out three (3) copies of the Return Commercial Invoice
(RCI) which is attached in the email.The attachment file name is:
RCI_RT# 7xxxxxxxxx.
Intended AudienceThis email is offered as a reference guide to
Intel Customers with Standard Warranty Replacement (SWR)
requests.
What you need1. Return Commercial Invoice (RCI)2. FedEx Air
Waybill (AWB) with Air Waybill# 3. Printer
Print out all the pages of the FedEx Air Waybill (AWB) which is
attached in the email. The attachment filename is:AWB_RT#
7xxxxxxxxx.
4
Prepare your faulty unit to be returned to Intel Depot refer to
the Return Instructions found in the auto-generated email for more
information.
5
Provide the courier with: a. FedEx Account number b. The package
to be returned to Intel Depot c. 2 copies of FedEx AWB d. 2 copies
of Return Commercial Invoice e. Always keep 1 copy of the RCI and
AWB for reference
8
Track your package Visit www.fedex.com/tracking and input the
Air Waybill number found at the lower right hand portion of the
FedEx AWB.
9For any additional questions or help needed on any of the above
steps, please visit
http://www.intel.com/support/contact/apac/apac_contact.htm, choose
your location and contact Intel Customer Support. Our Customer
Representatives will be available to assist you.
3Place your signature in the box beside Please Print POD
Signature for all 3 copies.
Revision 003. April 2015
Customer Return Guide
Take note of the FedEx Account number. It is composed of 9
digits and starts with 3349xxxxx. Refer to the right hand side of
the FedEx AWB, 2nd row , look forT/C: O; just below the Customs
Value.
6
Contact your local FedEx team based on your location below:
7
[email protected]
Country Courier Phone Number
Australia Bangladesh
BruneiCambodia Hong Kong Indonesia
Japan Korea Laos
Macau
(FedEx)
13-26-10+880-2-9884851/ 09604891189
673-2-233504/2213855-23-21-6708852-2730-33330800-1-888-800
0120-003200 080-023-8000
856-21-22-3278853-2870-3333
(FedEx)
1800.10.46.33339
45.49939
976-1-325510/ 320064/
312082687-25-36-190800-733-339675-321-4606
(FedEx) (FedEx)(FedEx)(FedEx)(FedEx)(FedEx)(FedEx) (FedEx)
(FedEx)(FedEx)
03-77876776 or 03-77878477 ext 1211,1217, 1215, 1207,
1204,1219 & 1226 Email: [email protected]
Malaysia(FedEx
GDEx)
(FedEx)(FedEx)(FedEx)(FedEx)
MongoliaNew CaledoniaNew Zealand
Papua New GuineaPhilippines
(PLDT, Sun & Smart Subscribers)Philippines (Globe
subscribers)
Philippines (other network subscribers)
SingaporeSri LankaTaiwan
Thailand Vietnam
1800.8.46.33339
1800-743-262694-11-452-2222
0800-075-0751782
1800-58-5835
(FedEx)
(FedEx)
(FedEx)(FedEx)(FedEx)(FedEx)
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