Large scale process

automation of the

legacy banking system

with Netlink's Digital

Banking Solution

CASE STUDY

An Oman-based financial institution transforms its digital banking experience with Netlink

CUSTOMER OVERVIEW

Oman's first private sector housing bank, established in May 1997. Post its successful transformation into a commercial bank, this financial institution has increased its market share of assets and deposits in Oman.

It currently provides a wide range of products services in corporate, retail, investment, and private banking, with a network of 20 branches.

CHALLENGEThe bank envisioned a future proof technology solution integrated with its legacy banking system. The idea was to provide an enhanced digital banking experience of its finest products and services to the customers. They also visualized the role of digitalization in making strategic investments & improve operational efficiencies along with preparing its employees for the digital road ahead. It, therefore, wanted a solution for expanding it’s services to different vertical and to align its business objectives with the digital disruption. In parallel to their busiest environment, they wanted to get this implementation done in a stringent time-line to ensure seamless transformation for their consumers.

SOLUTIONNetlink designed a technologically advanced solution comprising of retail banking, corporate banking, and corporate back office, using OutSystems’ low code platform for rapid action development in English & Arabic.

It was backed by a world-class responsive user interface to improve productivity. The solution offered integration capabilities and reduced maintenance and operations costs.

An effectively developed internet banking web application with an intuitive and user-friendly dashboard. The app is loaded with the latest features, smart interface, quick navigation along with enhanced functionalities. The feature of biometric authentication enables the user to login for secured banking. Customers are offered enhanced digital banking experience, such as:

§ Account management

§ Fund transfer management

§ Loan management

The corporate banking web portal facilitates the corporate customers of the bank to manage their corporate banking activities efficiently. The corporate bank customers can now generate and view various transaction and statistical reports, including:

§ Corporate account summary

§ Loans and disbursement information

§ Various payment reports

§ Corporate fund transfers

Retail Banking Application: Mobile & Web

Corporate Banking: Web Application

The administrator has a broad range of administrative privileges across a single website. The administration module offers user management, i.e., it assigns and manages roles, groups, and their rights. It also leads the users' access matrix view through report extraction and automation.

Back Office Admin:Web Application

Corporate Back Office: Web Application

The application provides a broad set of functionalities as per the bank’s requirements and allows its benefits from cutting-edge technology. The corporate back office web application facilitates the back office teams like fund transfer team, operations team, IT operations team, and admin. Reports can be generated for local and international transfers from internet banking, mobile banking & corporate banking, and it also provides the option to filter and print the details of each transaction.

The application furthermore offers the user, options of:

§ Customer registration

§ Biller configuration

§ Account access configuration

§ Lock and unlock customers/users

§ MISYS - core banking§ IBM MQ (Middleware) services§ Third-party payment services § Google maps

KEY INTEGRATIONS

§ Lower maintenance and operations cost§ Significant return on investment (ROI)§ Enhanced customer experience§ Improvement in productivity and customer service§ Improved security of data§ Gathering customer analytics§ Streamlining the information required from the customer

and eliminating redundant verification steps§ Retaining users with push and in-app notifications§ Ability to use Artificial Intelligence§ Use of encryption to safeguard and protect privacy and identity§ Data accuracy § Real-time integration and validation§ Easily accessible for greater collaboration§ English and Arabic language support

BENEFITS

RESULTSCUSTOMER TESTIMONIALBeing one of the best performing banks, we have partnered with many technology companies. The best part about Netlink I observed is they never say "No." That gives us the freedom to ask anything, and they somehow figure out a way to get it done for us.

Sr. Manager Growth in consumer base

Reduction in maintenance and operations cost

Increase in productivity and customer service

30% 45% 60%

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