CUSTOMER EXPERIENCE PHILIPPINES - Frost The · PDF file2 CUSTOMER EXPERIENCE PHILIPPINES 2015 KEY ... in both Developed & Developing Markets along ... He has led strategic consulting

CUSTOMEREXPERIENCEPHILIPPINES

MAKATI SHANGRI-LA, MANILA

16 JULY 2015

W W W. F R O S T- A PA C . C O M / C X / P H I L I P P I N E S

RAISING THE BAR ON CUSTOMERENGAGEMENT AND EXPERIENCE!

Telecom service providers are

transforming from the delivery of just

voice and data services to being

purveyors of digital services involving

vast partner ecosystems.

As data services become the primary

source of revenue and profit for most

service providers, commoditisation of

voice and connectivity demand service

innovation to ensure growth. Mobile

connectivity, combined with apps for

everything, has pushed the interaction

of people with people and people with

“things” to new levels.

Frost & Sullivan’s Customer Experience

Philippines, will focus on the needs of

changing business models, new

technology evolution, support for cloud

services, the effects of regulation, and

real-time customer insight analysis -

providing superior customer experience

and driving better business outcomes.

From a practical perspective, a variety

of conference participants will discuss

their successes and challenges within

these subject areas and others.

SUMMITOVERVIEWMobile connectivity, combined with apps

for everything, has pushed the interaction

of people with people and people with

“things” to new levels.

2 CUSTOMER EXPERIENCE PHILIPPINES 2015

KEYTHEMES

The OmniChannel: A New Era Of Customer Experience

Big Data and Analytics - Where's the Value Proposition?

Experience Management – The Key To Growth

Beyond Personalization: Real-Time Customer Insights

Visionary Innovator and Thought Leader: The Future Of Telecom

CXO’s Perspective On Customer Experience Transformation

WWW.FROST-APAC.COM/CX/AUSTRALIA

PROGRAMME

EXHIBITION & REGISTRATION

CHAIRMAN’S OPENING REMARKS

Sapan Agarwal, Director, Best Practices Research, Frost & Sullivan

KEYNOTE #1: THE OMNICHANNEL: A NEW ERA OF CUSTOMER EXPERIENCE

Customer experience has radically transformed, as a result of the use of digital channels. This offers convenience to consumers and creates the opportunity to improve the overall customer experience. However, challenges exist as organizations struggle to provide a common customer experience across different channels. Addressing these challenges and offering a seamless common customer experience across channels is heralding the era of the omnichannel. The success of omnichannel initiatives increasingly depends on the mobile, cloud and network technology that supports them.

This presentation will discuss the transformation of customer experience, the challenges faced, the emergence of the omnichannel, and the need for cloud and networking technology to enable this transformation.

Andrew Milroy, Senior Vice President, ICT Practice, Frost & Sullivan

PANEL DISCUSSION: BIG DATA AND ANALYTICS - WHERE'S THE VALUE PROPOSITION?

Information procurement is gradually becoming very critical in businesses for the extraction of values from various data sources such as mobile devices, Web, automated sensory technologies, RFID, social networking websites, and so on.

Big Data platforms can help organisations achieve these requirements.1. Recognise the security issues hindering Big Data adoption.2. Understand the key trends in the industry.3. Discover new opportunities of technology convergence

Moderator:Ajay Sunder, Vice President, ICT Practice,Frost & Sullivan

Panel Member:1. Andres Montiel, Head Data 2.0, Globe Telecom 2. Ramachandra Golikere, CMO, Procter & Gamble3. Paulo Salome, Head - Reporting and Analytics, QBE Insurance4. Mia Icasiano-Bulatao, Vice President and Head - Customer Lifecycle Management, Smart Communications Inc.

8.30 AM

8.55 AM

9.00 AM

9.30 AM

NETWORKING BREAK

EXPERIENCE MANAGEMENT – THE KEY TO GROWTH

The Philippines market is depicting a story of growth and this will continue to scale upwards with international businesses investing into the country. In such a chapter of changing consumer behavior and expectations, businesses focusing on ef�ciency alone - is no longer suf�cient.

We will explore how contact centres can stay alert and be ready when it comes to adapting to changes; how contact centres should be empowered to differentiate themselves especially in a generation of various and growing communication platforms. Lastly, we will go through areas contact centres need to keep a close watch to when deciding on customer-facing technologies

Anthony Bartolo, President, Mobility & Collaboration Services, Tata Communications

BEYOND PERSONALIZATION: REAL-TIME CUSTOMER INSIGHTS

Today’s customer is just a �nger swipe away from reading reviews, comparing products and services, and window shopping for the best price and products. Basic personalization, no longer serves consumers' growing demand for deeper levels of real-time personalized information.

Customers now prefer brands that deliver instant individualized experiences that match their needs in the present moment. How does a company manage to stand out from the crowd?

Constantin Robertz, Managing Director,Zalora Philippines

2015 FROST & SULLIVAN PHILIPPINES EXCELLENCE AWARDS LUNCHEON

The Frost & Sullivan Philippines Excellence Awards is now in its 5th consecutive year and seeks to recognize companies and individuals that have pushed the boundaries of excellence - rising above the competition and demonstrating outstanding performance in the Philippines market.

KEYNOTE #2: VISIONARY INNOVATOR AND THOUGHT LEADER: THE FUTURE OF TELECOM

Invited Guest:Albert De Larrazabal, CFO, Globe Telecom

10:30 AM

11.00 AM

11.30 AM

12.00 PM

2.00 PM


PROGRAMME

PURE CLOUD: MAKE WORK SIMPLE.

Interactive Intelligence has redesigned the way employees can communicate and collaborate within their business. PureCloud makes easy interconnecting with colleagues as well as being rapidly deployable, saving businesses time and money.

Simon Lee, Regional Director for Asia, Interactive Intelligence

CXO’S PERSPECTIVE ON CUSTOMER EXPERIENCE TRANSFORMATION

As power continues to shift from providers to consumers, organizations will place more importance on experience and customer retention moving forward. Keeping these initiatives as core values will result in more pro�t and loyal, long-term customers.

This session will assemble a unique blend of the region's foremost C-Levels who are at the heart of leading their organizations through the digital economy.

We will address the latest trends and challenges pertaining to strategic transformation of the provider-consumer relationship.

Moderator:Ajay Sunder, Vice President, ICT Practice,Frost & Sullivan

Panel Member:1. Anthony Bartolo, President, Mobility & Collaboration Services, Tata Communications2. Donald Lim, Chief Digital Of�cer, ABS-CBN Corporation3. Frederic Levy, CEO & co-Founder, CashCashPinoy 4. Craig Bauwens, COO, Hinduja Global Solutions (HGS)

THINK TANK: CUSTOMER EXPERIENCE IN THE ERA OF BIG DATA, INTERNET OF THINGS, CLOUD COMPUTING. WHAT DOES THE CUSTOMER REALLY WANT? WHAT ARE THE BEST PRACTICES?

A large number of new technologies such as big data, social media, cloud computing are having a huge impact on the way companies are delivering and managing their customer experience. In this session, Frost & Sullivan will �rst present its perspectives on the major trends that are shaping this industry. Thereafter, participants will collaborate in industry groups to develop visionary scenarios of how customer experience will be managed by companies in the year 2020.

2.30 PM

3.00 PM

3.45 PM

We will think as teams together about how the Mega Trends of today will drive and determine the big news stories of tomorrow!

• What would the headline be? What are some of the key implications for business, and for our personal lives?• What opportunities for growth might be highlighted in this cover story?

Facilitators: 1. Sapan Agarwal, Senior Director, Best Practices Research, Frost & Sullivan2. Dinesh S.R., Director, Growth Implementation Solutions, APAC, Frost & Sullivan

FROST & SULLIVAN CUSTOMER EXPERIENCE MANAGEMENT RESEARCH

Dinesh S.R., Director, Growth Implementation Solutions, APAC, Frost & Sullivan

END OF CONFERENCE & NETWORKING

4.30 PM

5.00 PM


SPEAKERS


Sapan Agarwal is the Senior Director for Global Best Practice

Research, Frost & Sullivan.

Handling best practice research projects across industries including

but not limited to ICT, Healthcare, Chemicals, Food & Beverages,

Industrial, Aerospace, Automotive, Logistics, etc.

A Thought Leader in area of Environment Technologies, Building

Technologies & Green Industry.

Experienced in cross industry verticals across global geographies

including market analysis, modeling & forecasting, competitive

bench marking, business consulting, market entry strategies &

supply chain, etc.

Sapan is also widely quoted in prestigious on-line and print media

including Forbes, Automated Buildings, Consulting Specifying

Engineers, Yahoo Finance, CBS Market Watch, Lycos, Business

Wire, Finance Canada etc.

SAPAN AGARWALSenior Director,

Global Best

Practice Research

Frost & Sullivan

Andrew Milroy leads Frost & Sullivan’s APAC ICT practice and is

based in Singapore.

Andrew has spent more than 20 years in the ICT industry, and has

lived and worked in the United States, Europe, and Australia. He

has held senior management roles at IDC and co-founded, Nelson-

Hall, a successful outsourcing advisory firm, in the United States.

Since joining Frost & Sullivan in 2006, Andrew has led numerous

projects with multinational companies and government agencies

across the Asia Pacific region. He has become one of the region’s

most sought after public speakers and thought leaders.

Andrew has been quoted widely in the press including The Finan-

cial Times, The Wall Street Journal and Business Week. He has also

appeared on broadcast media globally including CNN, BBC, Sky,

Bloomberg, Channel News Asia and CNBC.

ANDREW MILROYVice President,

Information &

Communication

Technologies

Frost & Sullivan

Leading the Marketing function and Business Delivery for Procter &

Gamble, Philippines, overseeing a portfolio of over 20 brands with

annual sales of 1 Billion US$.

A Marketing & Commercial Leader with 15 years of experience

across Asia, in both Developed & Developing Markets along with

Brand-Building proficiency in diverse FMCG categories.

A Well-rounded expertise in Sales, Strategy & Insights, and

End-to-End Marketing. Proven experience in influencing & leading

people across cultures and recognized for building high perfor-

mance multi-functional teams.

RAMACHANDRAGOLIKEREChief Marketing Officer

Procter & Gamble,

Philippines

SPEAKERS


Ajay Sunder is Vice-President for ICT Practice at Frost & Sullivan

, Asia Pacific. He is responsible for Frost & Sullivan’s Telecom

research and advisory services across the region.

Ajay was previously with the Consulting team and has worked

with telecom operators, regulators and government bodies in the

region. He has led strategic consulting projects on market entry

strategy, new services/product roadmap for some of the leading

telecom operators/vendors in the region.

Prior to Frost & Sullivan, Ajay worked as Investment Manager

with New Zealand Trade & Enterprise , the economic develop-

ment agency for New Zealand in promoting investments in ICT

sector and raising Capital for the New Zealand tech start-ups.

Ajay earned his Bachelor of Engineering from Delhi College of

Engineering, and MBA from the Indian Institute of Management –

Calcutta, India.

Ajay is also a Chartered Alternative Investment Analyst (CAIA).

AJAY SUNDERVice President, ICT Practice

Frost & Sullivan

Andres have been deeply involved in the field of customer-centric

technologies for over 10 years. From front-end design to

back-end programming, his various roles in projects have shown

him the deep need to understand the users' needs in order for a

product to be successful.

Today, as the driver for various big data projects, He partner with

Globe in its efforts to better understand and serve a myriad of

customers. Together, he continuously strives to provide their

subscribers with efficient, effective, and delightful experiences.

Andres Specialties includes big data, product development,

project management, stakeholder management, user interface

conceptualization and execution, training, systems analysis,

usability assessment, graphic design.

ANDRES MONTIELHead Data 2.0

Globe Telecom

Paulo Salome runs the reporting practice of QBE Group Shared

Services Centre (QBE GSSC). His team of more than 40 FTEs

deliver standard reports and predictive models to various QBE

operating divisions and global functions.

Prior to joining QBE GSSC, he was Head of Business Analytics for

ABS-CBN Corporation and its subsidiaries and concurrent Head of

Customer Lifecycle Management for SKYcable Corporation and

ABS-CBN TV+.

Paulo's analytics and CRM experience spans consulting, telco,

advertising, financial services, media and digital.

Mia is currently the Vice President and Head – Customer Value

Management, Smart Communications, Inc.

She had headed various Marketing and CRM senior positions for

some of the Philippines' top telecommunications, banking institu-

tions and broadcast media companies. And in said capacity, have

had direct and heavy involvement in planning, developing and

designing Marketing and CRM strategies particularly in the areas

of Customer Analytics, Loyalty Program Management, Strategic

Campaign Management, Acquisition and Portfolio Program

Development.

MIA ICASIANOBULATAOVice President and Head

Customer Lifecycle

Management,

Smart Communications Inc.

SPEAKERS


Constantin is managing director for Zalora in the Philippines. He

has lived in the Philippines since 2013 and previously worked with

Rocket Internet in Global Venture Development, building its

e-commerce ventures around the world in different functions,

working with Zalando (Europe's #1 e-commerce company),

Lamoda (Russia's leader in fashion e-commerce), and Zalora

(Asia's #1 online fashion destination).

Before Rocket Internet, Constantin co-founded a personalised

online shopping mall in Germany. He studied business administra-

tion in St.Gallen (Switzerland) and Singapore.

CONSTANTINROBERTZManaging Director

Zalora Philippines

PAULO SALOMEHead - Reporting

and Analytics,

QBE Insurance

As the President of the Mobility and Collaboration Divisions at

Tata Communication Limited (TCL), Anthony is responsible for

the strategy, product offering and development of Mobility and

Unified Communications and Collaboration services at TCL.

Anthony came to TCL from Avaya, as the VP/GM of Unified

Communications Anthony was instrumental in fostering the

largest pipeline of products in the company's history between

fiscal 2010 through 2012, with 130 new offering across a broad

portfolio. He led the $2B+ Unified Communications Business

Unit after also leading both the Small and Medium Enterprise

Business Unit and Contact Center Business Units for Avaya.

Anthony joined Avaya after serving as President and CEO of

Skyrider, Inc.

Prior to Skyrider, Anthony was Vice President and General

Manager at Symbol Technologies (acquired by Motorola),

responsible for both the Wireless Infrastructure and Radio

Frequency Identification (RFID) divisions. At Symbol, Anthony

defined and delivered world-class wireless networking products

and strategy for enterprise mobility.

Prior to Symbol, Anthony spent 12 years with Nortel Networks

holding multiple senior leadership positions around the globe.

At Nortel, he was instrumental in the development of the compa-

ny’s security and Ethernet-switching product portfolios, and led

the 2003 introduction of Nortel’s award-winning wireless portfo-

lio.

Anthony graduated with honors from the Royal Melbourne

Institute of Technology, Australia with a Bachelor degree in

Engineering (Honors). He has recently relocated to Singapore

from Silicon Valley in California.

ANTHONYBARTOLOPresident Mobility and

Collaboration Services

Tata Communications

SPEAKERS


SPEAKERS


Dr. Donald is the Chief Digital Officer of ABS-CBN Broadcasting

Corporation. Prior to his current role, he served as Chief Innova-

tion Officer of McCann Worldgroup Philippines and Managing

Director of MRM Manila, 2011 4As Agency of the Year for Digital

Excellence and Campaign Southeast Asia Philippine Digital

Agency of the Year. Before McCann, he was the former President

and CEO of Yehey! Corporation, one of the Philippines’ top

digital marketing holding company, and also President and CEO

of Media Contacts Manila, winner of 2009’s Media Agency of the

Year, and a product of a joint venture company between Yehey

Corporation and Europe’s largest interactive conglomerate

Havas Digital.

He was President of the Philippine Marketing Association (PMA)

and the Founding President of IMMAP. Currently, he sits as a

Board of Governor of the Management Association of the Philip-

pines (MAP), and was a past Board of Director of the Manila

Junior Chamber. Finally, Dr. Donald serves as a Board of Trustee

of Operation Smile, a non-profit, volunteer service organization

that provides free reconstructive facial surgery for children with

cleft lips.

DONALD LIMChief Digital Officer

ABS-CBN Corporation

With more than 17 years of experience, Frederic is a serial entre-

preneur in Digital medias, and e-commerce industries by creat-

ing and developing successful companies in Europe and in SEA.

In the Philippines, Frederic cofounded Movent (ex-NetBooster

Asia) #1 Digital agency in Philippines with representations in

Manila (Philippines), Shanghai (China) and Jakarta (Indonesia),

acquired in 2013 by WPP Group, the world's largest advertising

company.

He's also the Founder & CEO of CashCashPinoy.com, #1 Product

Flash Sale Website in the Philippines. CashCashPinoy.com

pionnered Filipino ecommerce in 2010 and, with more than 1.2

millon members, is today a leading actor in the local e-commerce

industry.

FREDERIC LEVYCEO & co-founder

CashCashPinoy

Dinesh had more than 15 years of experience in management

consulting, strategy development and market development at a

global level. He had worked with the leadership team in organisa-

tions, defining and driving strategic imperatives. Dinesh passion is

building and driving new initiatives that have direct and indirect

impact on the organisations' business. He combines his analytical

skills with the ability to work with multiple stakeholders especially

the leadership team to deliver success to organisations.

Specific expertise includes business strategy, establishing new

growth initiatives; M&A, business modeling, go to market strate-

gy, business development, account management, establishing

technology partnerships, building strategic relationships in high

technology space.

DINESH S.R.Director,

Growth Implementation

Solutions, APAC

Frost & Sullivan

SPEAKERS


Craig Bauwens, Chief Operating Officer for Hinduja Global

Solutions, handles all International and Local Operations from the

Banking and Finance, Healthcare, Consumer Electronics and

Telecommunications verticals with clients from top Fortune 500

Companies.

Previously, he was President and CEO for IBM/Concentrix Philip-

pines. He also served Sutherland Global Services as Vice

President and Country Manager. Earlier in his career, Bauwens

served as Vice President for International Operations and

Customer Relations for MphasiS. In various executive leadership

posts in Dallas, USA, Bauwens was with Telvista, Stream Interna-

tional, Banc One Corporation and Ultima Travel.

Craig holds multiple degrees in Applied Philosophy at UNE and in

Economics from Yale University. He received his Master’s degree

in Business and Marketing from SNEU and has attained his certifi-

cations in COPC, Offshore Management and Customer Care and

is also a certified NPS practitioner, Six Sigma Green and Black

Belts.

CRAIG BAUWENSCOO

Hinduja Global Solutions

(HGS)

SPEAKERS


Mr. Alberto M. de Larrazabal serves as Chief Financial Officer and

Treasurer of Globe Telecom, Inc. since April 13, 2010. He joined

Globe in June 2006 as Head of the Treasury Division.

As CFO of the telecommunications company, De Larrazabal is

instrumental in driving the company's success over the past

several years. His strong grasp of the telecommunications

business enabled the company to sustain its growth momentum

by providing strategic funding and advisory support to the

various business segments, bringing the company's revenue and

subscriber base to record levels despite heightened competition

Mr. De Larrazabal has had over two decades of extensive experi-

ence as a senior executive in Finance, Business Development,

Treasury Operations, Joint Ventures, Mergers and Acquisitions, as

well as Investment Banking and Investor Relations. Prior to

joining Globe, he held such positions as VP and CFO of Marsman

Drysdale Corp., VP and Head of the Consumer Sector – JP

Morgan, Hong Kong, and SVP and CFO of San Miguel Corpora-

tion.

ALBERT DELARRAZABALCFO

Globe Telecom

Simon Lee is the Regional Director for Asia. He joined Interactive

Intelligence Inc. (ININ), a global provider of unified IP business

communications solutions since January 2001 and has been with

the company for more than 14 years.

Simon has been in the IT industry for the past 25 years. Simon

started his career selling Wang mini and mainframe computers.

He then moved into BASS Consulting, one of the largest software

integration company in the country focused on Systems Integra-

tion, Turnkey Application Development and traditional contact

center solution.

Prior to joining Interactive Intelligence, he worked for SPL

WorldGroup, a US-based CRM Consulting company. During his

tenure there, his charter was to grow the company into one of the

leading CRM consulting company in the region. He was instru-

mental in growing the company three times its size within 18

months.

Simon was the first employee of ININ in the region and was

responsible for the setting up of ININ’s APAC HQ in Kuala Lumpur

in January 2001. In his current capacity as the Regional Director

for Asia, he is responsible for sales in Asia covering countries

such as Greater China, India, Korea and South East Asia.

SIMON LEERegional Director

for Asia

Interactive Intelligence

SPONSORS

TATA COMMUNICATIONSwww.tatacommunications.com

Tata Communications is a leading global provider of a

new world of communications. With a leadership

position in emerging markets, Tata Communications

leverages its advanced solutions capabilities and

domain expertise across its global and pan-India

network to deliver managed solutions to

multi-national enterprises, service providers and Indian

consumers.

DIAMOND SPONSOR

INTERACTIVE INTELLIGENCEwww.inin.com.my

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a

global provider of contact center automation, unified

communications, and business process automation

software and services. The company's unified IP

business communications solutions, which can be

deployed on-premises or via the cloud, are ideal for

industries such as financial services, insurance,

outsourcers, collections, and utilities.

GOLD SPONSOR

MEDIA PARTNERS

TelcoProfessionals(TP) is an interactive, content rich,

blog- and video-centric online community, and

business exchange, developed exclusively for the

Telecom and Media industry. We are dedicated to

individuals working in the industry globally, as a place

they can find and help each other get ahead. TP

includes a full Telecom & Media events listing, blogs

from Thought Leaders, videos of the people shaping

the industry’s future. TP allows you to network directly

with over 110,000 like-minded unique viewers from

206 countries.

To enhance your professional profile and network for

future business opportunities, or to visit our jobs

portal, join us today on www.telcoprofessionals.com.

TELCO PROFESSIONALSwww.telcoprofessionals.com

Developing Telecoms covers the transformation and

empowerment of emerging markets through mobile

telephony and broadband wireless internet access. Our

mission is to keep stakeholders informed about

opportunities and the technologies, products, services

and processes delivering this unprecedented

development.

With 16,000+ monthly visitors and 26,000+

e-newsletter subscribers Developing Telecoms is a

trusted source of information for executives in the

communications sector in Africa, Asia, Central &

Eastern Europe, Latin America and the Middle East.

Our audience spans the decision making chain, from

initial research and establishing use cases, through

technical and operational evaluation, marketing and

sales approval to final sign-off.

DEVELOPING TELECOMSwww.developingtelecoms.com


SPONSORS

MEDIA PARTNERS

Asia Outlook is a digital and print magazine aimed at

boardroom and hands-on decision-makers across a

wide range of industries on the continent. With

content compiled by our experienced editorial team,

complemented by an in-house design and production

team, we look to promote the latest in engaging news,

industry trends and success stories from the length

and breadth of Asia.

ASIA OUTLOOK www.asiaoutlookmag.com


The Information Technology and Business Process

Management (IT-BPM) industry is one of the biggest

drivers of the Philippine economy today, contributing

$18 billion in revenues and over one million in

employment as of 2014. The Philippines has

established itself as the global destination of choice

and a market leader in the Asia Pacific region. By 2016,

the industry is estimated to reach $25 billion revenue

and 1.3-million labor force.

The IT & Business Process Association of the

Philippines (IBPAP) is the enabling organization for the

IT-BPM Industry with approximately 300 member

companies, including six associations. IBPAP serves as

the one-stop information and advocacy gateway for

the industry.

IT & BUSINESS PROCESS ASSOCIATION PHILIPPINES(IBPAP)www.ibpap.org

WHO SHOULD ATTEND

INDUSTRIES

Telecoms (Local & Foreign) • Internet Service Provider • Government Bodies/Regulators • OSS/BSS Vendors

Network & Infrastructure Providers • Equipment Manufacturers • Software Providers • System Integrators

Application Providers • Content Developers & Multimedia Providers

“Enlightening and informative. The

speakers are great and the food is

delicious. All in all a great experience”

“The different industry insights further

provides better context in delivering a

superb customer experience”

“I learned a lot! The integration of cloud,

apps and engaging customers is really

something that is being done now!”

“It is always a good investment to attend

Frost & Sullivan Customer Interaction

conference because it prepares us

personally (and our company) for the next

big thing in the future”

“Frost & Sullivan listens to feedback and

delivers on it. I’m glad I attended this

summit as it presented different views

aside from technology aspect. It

humanizes technology”

TESTIMONIALS


TELECOM

INDUSTRY

BREAKDOWN

INFORMATION &

COMMUNICATION

TECHNOLOGY

34%

BUSINESS & FINANCIAL

SERVICES3%

63%

JOB LEVEL

BREAKDOWN

MANAGEMENT

EXECUTIVE

32%

SENIOR MANAGEMENT

EXECUTIVE41%

OTHERS

EXECUTIVE27%

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership

Company, works in collaboration with

clients to leverage visionary innovation

that addresses the global challenges and

related growth opportunities that will

make or break today's market

participants. For more than 50 years, we

have been developing growth strategies

for the global 1000, emerging

businesses, the public sector and the

investment community.

Is your organization prepared for the

next profound wave of industry

convergence, disruptive technologies,

increasing competitive intensity, Mega

Trends, breakthrough best practices,

changing customer dynamics and

emerging economies?

Contact us: Start the discussion

www.frost.com

“We Accelerate Growth”

2015 FROST & SULLIVAN

CUSTOMER EXPERIENCE PHILIPPINES 2015

WWW.FROST-APAC.COM/CX/PHILIPPINES

Documents

CUSTOMER EXPERIENCE PHILIPPINES - Frost The · PDF file2 CUSTOMER EXPERIENCE PHILIPPINES 2015 KEY ... in both Developed & Developing Markets along ... He has led strategic consulting