CUSTOMER CHARTER - Blackpool FC · PDF fileBLACKPOOL FOOTBALL CLUB 2 CUSTOMER CHARTER ... , email or letter. Supporter Liason Blackpool FC’s Supporter Liaison ... (and a member of

1 CUSTOMER CHARTER 2015/16BLACKPOOL FOOTBALL CLUB

C U S T O M E R C H A R T E R

2017/18


CONTENTSCustomer Service.............................................................................................

Main Contact...........................................................................................

Supporter Liason.....................................................................................

DisabilityLiasonOfficer...........................................................................

The EFL..................................................................................................

Staff Conduct....................................................................................................

Ticketing Information........................................................................................

TicketOffice.............................................................................................

Terms & Conditions..................................................................................

Matchday Tickets..................................................................................... Season Tickets........................................................................................ Flexi Tickets............................................................................................. Club Membershps...................................................................................

Location............................................................................................................

How To Find Us.......................................................................................

Stadium Plan...........................................................................................

Family Information............................................................................................

Young Seasiders......................................................................................

Family Facilities.......................................................................................

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Merchandise.....................................................................................................

Club Shop................................................................................................

Terms & Conditions..................................................................................

Communication.................................................................................................

Media Publication....................................................................................

Consultation & Fans Parliament..............................................................

Community Trust..............................................................................................

Charitable Support...........................................................................................

Ground Regulations.........................................................................................

Equal Opportunities Policy...............................................................................

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CUSTOMER SERVICEMain Contact

The club’s customer service contact is the Chairman’s PA, Dawn Butterworth.With theexceptionofholidays,DawnisatBloomfieldRoadbetweenthehoursof9.30amand5.30pm,Monday to Friday. Her contact details are below:

DawnButterworthBlackpoolFootballClubSeasidersWayBlackpoolLancashireFY1 6JJ

E: [email protected]:01253685000

The club will endeavour to try and respond to contact from a customer within a maximum of 14days.Theclubwillendeavourtorespondbytelephone,emailorletter.

Supporter Liason

BlackpoolFC’sSupporterLiaisonOfficerisMarkRidgway,whocanbecontactedasbelow:

Mark RidgwayBlackpoolFootballClubSeasidersWayBlackpoolLancashireFY1 6JJ


DISABILITY Liason OFFICER

Theclub’scustomerservicecontactforalldisabledsupportersisDisabilityLiaisonOfficerChrisBeveridge,whocanbecontactedatthefollowingdetails:

ChrisBeveridgeBlackpoolFootballClubSeasidersWayBlackpoolLancashireFY1 6JJ



THE EFL

TheEFL’sCustomerServicecontactdetailscanbefoundbelow:

EFL House10-12WestCliffPrestonPR18HU

E:[email protected]:08443350183

ShouldyoubeunsatisfiedwitharesponsetoacomplaintbytheClub,pleasecontacttheIFO.

The Independent Football OmbudsmanSuite4957GreatGeorgeStreetLeedsLS13AJ


BlackpoolFCiscommittedtoconfrontandeliminatediscrimination.

BlackpoolFCisanequalopportunitiesemployer.Wearecommittedtoequalopportunitywithin our own organisation and to encouraging similar commitment from every organisation or individual acting within the game.

The quality of opportunity at Blackpool FCmeans that in none of our activities will wediscriminateagainst,orinanywaytreatlessfavourably,anypersononanygrounds.Thisincludes:

• The advertisement of jobs• The selection of candidates for employment or promotion• Job location or working environment• Pay and employment terms and conditions• Internal training and development activities• External education activities and awards• Football development activities• Selection for representative teams• Appointmentstohonorarypositions

BlackpoolFCwillnottoleratesexualorraciallybasedharassmentorotherdiscriminatorybehaviour,whetherphysicalorverbal,andwillworktoensurethatsuchbehaviourismetwith appropriate disciplinary action in whatever context it occurs.

Safeguarding:BlackpoolFCsupportstheFootballAssociationinitscommitmenttodevelopa programme of ongoing training and awareness raising events and activities in order to promote the eradication of discrimination.

BlackpoolFootballClubacknowledgesandacceptsithasaresponsibilityforthewellbeingandsafetyofallyoungpeopleandvulnerableadultswhoareundertheclub’scareorutilisingtheclub’sfacilities.

It is the duty of all adults working at the club to safeguard the welfare of young people and vulnerable adults by creating an environment that protects them from harm.

The club has a full range of policies that have been produced in association with the various footballauthorities,includingtheEFLandTheFootballAssociationthatoverseeBlackpoolFootball Club. Our policies are reviewed on a regular basis.

TheDesignatedSafeguardingOfficerattheclubisWillCowellandhecanbecontactedviae-mailatwilliam.cowell@blackpoolfc.co.uk.

STAFF CONDUCT


TICKETING INFORMATIONTICKET OFFICE

TheBlackpoolFCticketofficeisopenfrom9amuntil5.15pmthroughouttheweek,oruntilkick-offonmatchnight.OnaSaturdayyoucanvisittheticketofficefrom9amuntilkick-offonahomematchday,or9amuntil1pmwhentheteamisnotinactionatBloomfieldRoad.Contact details are as follows:

TicketOfficeBlackpoolFootballClubSeasidersWayBlackpoolLancashireFY1 6JJ

E:[email protected]:08448471953*W:www.eticketing.co.uk/blackpoolfc

*Callscost7pperminute+standardnetworkrate.

TERMS & CONDITIONS

Pricing: The club continues to strive for wider access to matches by offering a broad range ofticketprices,inconsultationwiththeofficialsupporters’association.

The club operates a scheme to enable supporters to pay for season tickets by six monthly instalments on payment plan.

Theclubwillensurethatthemostsignificantdiscountsareavailabletoitsjuniorsupportersthereby encouraging its fans of the future and their families.

The club considers there to be some restricted view seats that are priced accordingly.

Allocation: Atleastfivepercentofticketstoeachhomegamewillbemadeavailabletonon-seasonticketholders.

Concessions: Concessionarypricesareavailabletojuniorsupportersundertheageof19.Youmustbeundertheageof19on8August2015toqualify.

Children under the age of eight (by the start of the season) can obtain a FREE season ticket whenaccompaniedbyafullpayingAdult/Seniorcitizen(andamemberoftheclub’sofficialJuniorSupporters’Club,YoungSeasiders).

Concessionsareavailabletoseniorcitizensthatareage60+on8August2015.


Disability: Disabledticketsarepricedwithintherelevantagecategory,howeversupportersinreceiptofthehigherlevelofdisabilityallowanceforeithermobilityorcare,themiddlerateforcare,ortheenhancedrateofPIPareentitledtobeaccompaniedbyapersonalassistantfreeofcharge.Proofofconcession/disabilitystatuswillberequired.

Away Matches: Whereticketallocationbythehomeclubisrestricted,seasonticketholderswill have the first opportunity to purchase tickets, Blackpool FCmembers will have thesecond opportunity of purchasing tickets and any remaining tickets will go on general sale. The home club determines the cost of these tickets.

Cup Competitions: TicketsforCupCompetitionsarepriceddependentonopposition,dateoffixture,competitionandinagreementwiththeopposition.Seasonticketholderswillhavethe opportunity to purchase their own seat numbers until a pre–advertised deadline day. Afterthatthoseseatswillbereleasedtogeneralsale.

Refunds/Returns Policy:Unwantedticketsreturned24hourspriortokick-offofanymatchwill receive a full refund. No other refunds will be considered whatsoever.

Any returned ticketsare immediatelyputonopensale,subject to restrictionsofapoliceenforcedallticketgame,whenNOsalesonthedaycanbemade.

Seasonticketrefundswillonlybegrantedinextenuatingcircumstances,tobedecidedbytheclub.Allrequestsforrefundsmustbemadeinwritingtotheclub.

Abandonments: If the football match for which a ticket relates to is postponed or abandoned foranyreasonthetermsoftheClub’sCustomerCharterwillapply.Ifthematchisabandonedbeforekick-off,theticketshallremainvalidfortherearrangedmatch.Anypersonwhodoesnot wish to attend the rearranged match shall be entitled to a refund and in the case of a postponement before kick-off thiswill be the full face valueof the ticket for the relevantmatch.

Refundswillnotbemadeifahomematchisabandonedafterkick-off.However,spectatorsare entitled to half price admission to the rearranged home match so long as the ticket to the originalfixtureisretained.

InnocircumstanceswillBlackpoolFCbeliabletopayanyothersumstoanypersonsinconnection with a postponed or abandoned match.

Any individual, in the club’s considered opinion,with any involvement in the cause of amatchabandonmentwillholdnorightstoanyoftheabove,whatsoever.

Banning Policy: Life bans will be applied to any and all supporters that encroach onto the pitchforwhateverreasonduringafixture,andtheclubwillreserveitsrighttorecovercostsanddamages from ‎such individuals.Fansmayalsobebanned for life,ora term that isappropriate,shouldtheybepartytoorinvolvedinharassmentorintimidationofanyfellowsupporters,clubstafforofficialsortheirfamilies.

Relocation of Seats: Blackpool FC reserves the right to relocate season ticket holdersto a seat of a better or similar standard to the one purchased at any stage of the season


for operational reasons. For example, without limitation, to facilitate ongoing stadiumimprovements and construction.

Lost/Stolen Season Ticket Cards:Lostorstolenseasonticket/membershipcardsmaybereplacedatacostof£15.Supportersareaskedtocontacttheticketofficeregardingthisprocess.

Accommodating Away Supporters: The club abides by EFL regulations governing the allocation of tickets to visiting clubs.

The club does not charge admission prices to supporters of a visiting club which are higher than those charged to our own supporters for comparable accommodation. In particular our concessionaryratesofferedtoseniorcitizensandjuniorsupportersofavisitingclub.

MATCHDAY TICKETS

Matchdayticketscanbepurchaseddirectly fromtheTicketOfficeoronline. If ticketsarepurchased using a Season Ticket Membership or Club Membership a discount will be applied to each ticket. Further information on this discount and Club Memberships is available further into this section. Standard ticket prices are listed below:

Standard Prices (Blocks J-X West & South Stand) PriceAdult £22Senior(60+) £18Under-19 £10Under-11 FREE*

*Under-11s must become a member of the Young Seasiders for £5. This entitles freeadmissiontoEFLmatcheswithapayingadult.VisitingUnder-11sgofreewithapayingadultor senior for all EFL matches.

1953 Block M Prices Seat Only PriceAdult £27Senior(60+) £23Under-19 £15

Season TICKETS

SeasonTicketsforthe2016/17seasonalloweachticketholderaccesstoallhomeleaguematchesfortheseason.Pricesforthe2016/17seasonarelistedbelow:

Main Stand Areas Price Per MonthAdult £25 £59p/mSenior(60+) £20 £49p/mUnder19 £12 £20p/mUnder8 Free* N/A


Family Stand Areas8-11 £10 £14p/m

FLEXI TICKETS

Theclubcontinuestoofferaflexi-ticketthisseason,allowingnonseasonticketholderstopick the home matches they wish to attend.

Ifyoucan’tcommittoaseasonticketoranythingclosetothe23leaguegamesatBloomfieldRoad,aFlexiTicketallowsyoutopurchaseamatchpackageforfourorsixleaguegamesof your choice.

MakingfootballatBloomfieldRoadmoreaffordable,aFlexiTicketworksoutcheaperthanpurchasing individual match tickets at full or membership prices.

Once you have purchased a Flexi Ticket you will receive four or six vouchers (depending on thepackage)whichcanberedeemedformatchtickets.WhenyouwishtoattendahomeleaguefixtureatBloomfieldRoad,simplyexchangeoneofyourvouchersattheticketofficeforamatchticket,subjecttoavailability.

Flexi Ticket vouchers are not redeemable at the turnstiles. Cup games, away games, play-off fixtures and friendlies are not included in the package.

FlexiTicketpricesforthe2016/17seasonareasfollows:

Main Stand Areas 4 Game Price 6 Game PriceAdult £65 £89Senior(60+) £45 £65Under19 £30 £40

Club Memberships

The club operates a membership scheme for supporters who cannot commit to a season ticket.Forjust£25youcanpurchaseaClubMembershipforthe2015/16seasonthatentitlesyouto£5offthepriceofahomeleaguematchticket(£2offforunder-19s)andpriorityoncupandawayticketsafterseasonticketholders.Themembershippackalsoincludesaflasksetandaone-offvouchertopurchaseahomeleaguematchticketforthepriceof£10.


LOCATIONHow to Find Us

BloomfieldRoadisarguablyoneoftheeasiestandmostaccessiblegroundsintheEFLtofind.

By Car: The route into Blackpool comes courtesy of theM55motorway, which can beaccessedbycomingoffatJunction32ontheM6.ThebestrouteforvisitingsupportersistofollowtheM55tothebottom,takethesecondexitattheroundaboutandheadstraightdownYeadonWayontoSeasidersWay.StadiumaddressforSatNav:

BloomfieldRoadSeasidersWayBlackpoolFY1 6JJ

Parking: On-siteparkingisextremelylimitedatBloomfieldRoadsovisitingsupportersareadvised to use the council pay and display car parks over the road from the stadium.

By Bus: Busroutestothevicinityareservedbynumbers7,11and14fromthetowncentrebusstation,whiletramservicesonthepromenadearewithin10-15minuteswalkingdistanceof the stadium.

By Train: ThenearesttrainstationtothestadiumisBlackpoolSouth(onemile),whichalsopassesBlackpoolPleasureBeachenroutetotheground.However,trainstothisstationrunhourlyfromPrestonandvice-versa.MorefrequenttrainsserveBlackpoolNorthtrainstation,whichissome25minuteswalkingdistancefromtheground.

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Seasiders WayCar Park

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Blackpool South Station� 0.4 miles

Blackpool North Station� 1.3 miles


Stadium Plan

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HOSPITALITY BALCONY

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Main Entrance / Hospitality Entrance

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Club Shop / Ticket Office / Ticket Collection Booth

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Away Stand Entrance / Away Ticket Booth

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Blackpool FC Hotel / Rowleys Restaurant

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Seasiders Bar

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Fitness at Blackpool FC

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Family Area Seating

Away Supporters Seating

1953 Club Gold / Platinum Seating

Hospitality Balcony

Executive Boxes

Directors Box

Press Seating

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Blackpool FC Hotel / Rowleys Restaurant

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Fitness at Blackpool FC

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Family Area Seating

Away Supporters Seating

1953 Club Gold / Platinum Seating

Hospitality Balcony

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FAMILY INFORMATIONYOUNG SEASIDERS

YoungSeasidersisBlackpoolFC’sofficialjuniorsupporters’club,opentoanychildunderthe age of 16.

Amembershiptojoincostsjust£5andincludesthefollowingbenefits:

• AnExclusiveMembershipPack• ABirthdayCard• InvitationtoPlayerAttendedEventsAndParties• EntryForAwayMascotDraw• A£5ClubShopVoucher

What’smore,anyYoungSeasiderundertheageofeightcanpickupafreeseasonticketifattendinghomeleaguegamesatBloomfieldRoadwithapayingadult.

FAMILY FACILITIES

Adesignatedfamilyroomisavailabletouseonmatchdaysbetweenthehoursof12pmuntilkick-offonSaturdaysandfrom5pmuntilkick-offformidweekmatches.

Theroomis locatedwithinTheSeasiders’Bar in theArmfieldSouthStandatBloomfieldRoad and can be accessed by families with match tickets for home ends.

Anumberofgamesareavailabletoplayinthefamilyroom,whiletwosquadplayerswillalsobeonhandtosignautographsanhourbeforekick-off.

ThefamilyareaforwatchingmatchesinsidethestadiumisalsointheArmfieldSouthStand,situatedinBlocksQ,S,UpperT,UpperUandRightSideY,aswellasarestrictedviewareainLeftSideYandBlockZ.


MERCHANDISECLUB SHOP

TheClubShopislocatedatthenorth-westcornerofBloomfieldRoadStadium,nexttotheticketoffice.Theshopsellsawidevarietyofofficialproductsandcatersforthevastmajorityoftastes,withmerchandiserangingfromreplicakitstobirthdaycards.

Inadditiontoshoppinginperson,supportersarewelcometocontactthestoreatBloomfieldRoadon01253685025toplaceanorderoverthetelephone.TheclubacceptsallformsofcreditanddebitcardswiththeexceptionofAmericanExpress.

Shoppers are also welcome to view our stock online at shop.blackpoolfc.co.uk

Opening hours of the Club Shop are as follows:

MondaytoFriday-9amto5.15pmSaturday-9amto4pm(longeronmatchdays)Sunday–10.30to4pm(Decemberonly)

Club ShopBlackpoolFootballClubSeasidersWayBlackpoolLancashireFY1 6JJ

E: [email protected]:01253685025W:shop.blackpoolfc.co.uk

Terms & Conditions

The club offers refunds on merchandise (in accordance with its legal obligations).

Replica kit has a life span of a minimum of one season. In the event of a change of club sponsor,thenewsponsor’snamemayappearontheplayingkitimmediately,evenifthisisduring the lifespan of a replica kit.

Details of the intended change of kits can be obtained from the club shop.

TheclubcarriesoutitsobligationsunderEFLRegulationstopreventpricefixinginrelationto the sale of replica strip.

Personalised Products: Items with custom printing cannot be exchanged or refunded unless they are faulty or the custom printing is incorrect due to our mistake.


Pleasetakecaretoensurethatyouorderthecorrectsizegarment;wedonotofferexchangesorrefundsifyouhaveorderedapersonalisediteminanincorrectsize. We reserve the right to refuse to apply printing to an item of clothing (or any otherpersonalisation) if we believe that a member of the public could be offended by the letters or numbers requested.


COMMUNICATIONMedia Publication

Thecluboperatesawebsite-www.blackpoolfc.co.uk-asameansofcommunicationwithsupporters,andalsooperatesthefollowingsocialmediaaccounts:

Twitter-www.twitter.com/blackpoolfcFacebook-www.facebook.com/officialblackpoolfcInstagram-www.instagram.com/bfc1887AudioBoom-www.audioboom.com/channel/blackpoolfcYouTube-www.youtube.com/user/officialblackpoolfc

The club also sends out aweekly email newsletterwith the latest news, interviews andupdates to supporters on the ticketing database.

Theclubpublicisesitspositiononmajorpolicyissuesintheclubprogramme,ontheofficialwebsite and via local media.

The club gives the earliest possible notice of any changes to its ticketing policy and the reasons for the changes.

ConsultatioN & Fans Parliament

TheFans’Parliamentmeetsfourtimesayearandprovidessupporterswithanopportunitytoholda two-wayconsultationwith football clubofficialsonawide rangeof issuesandinitiatives. Members are also free to place items on the agenda for discussion.

12supporterssitontheFans’Parliament,withoneofthe12electedtorepresenttheFans’Parliamentattheclub’sboardmeetings.

AJuniorParliament,consistingofYoungSeasidermembers,hasalsobeenformedtorelayideas to the Senior Parliament and board.


Community trustBlackpoolFCCommunityTrust isavibrantand forward thinkingcharity,providinga rangeof opportunities for people in Blackpool, Fylde andWyre to increase social inclusion andeducation;improvephysicalfitnessandhealth;andlesseninvolvementinnegativeactivitiesandanti-socialbehaviour.

Projectsaredeliveredinprimaryandsecondaryschools,localcolleges,withlocalcommunitygroups,andwithinlocalwards.Childrenasyoungasfiveyearsoldaretargetedaswellasgroupsofover55s.Sessionstakeplacewithfamilies,peoplewithdisabilities,andwomenandgirls groups.

Allprojectsare fundedexternally throughanumberofdifferentstreams, including theEFLTrust, Premier LeagueCommunity Fund, Sport England, Big Lottery, Football Foundation,localhousingassociations,NHSBlackpoolandlocalcouncilstonameafew.Blackpool FC Community Trust works very closely with the other major organisations inBlackpool, includingNHSBlackpoolClinicalCommissioningGroup,BlackpoolCouncil andBlackpoolFootballClub,aspartof theAltogetherNow–a legacy forBlackpoolcampaign,whichlookstobringorganisationstogether,toreachcommongoalsinamoreproductiveandjoined up way.

AimsandObjectives:

• TopromoteBlackpoolFootballClubthroughoutallitsworkandtoencourageincreasedinterest and support for the Club.

• TopromotetheworkoftheBlackpoolFCCommunityTrustthroughouttheNorthWestregionandtoestablishprogrammesofactivityforthebenefitofthelocalcommunity.

• To develop and promote programmes aimed at healthier lifestyles for the local community• To develop and provide educational and learning opportunities for local people.• Toworkinpartnershipwithlocalgroups,associationsandorganisationstohelpdevelop

programmesofworkandactivitiesthroughoutthelocalareaforthebenefitofall.• To promote equal opportunities for all – and equality of access to all activities.

Theclub remainscommitted toensuring that itsplayers fulfil their contractualobligation inrespect of community appearances.

Further information on these activities can be obtained by contacting the Community Trust by the following details:

Community TrustBlackpoolFootballClubSeasidersWayBlackpoolLancashireFY1 6JJ

E: [email protected]:01253348691W:www.blackpoolfccommunitytrust.co.uk


BlackpoolFCsupports theEFL’sofficial charity.TheClubalsoholdsannualpoppyshirtauctions,withtheproceedsdirectlybenefittingTheRoyalBritishLegion.

TheClub is fully committed to supporting local causes,with each charitable request forsignedmerchandisejudgedonitsmerits.TheClubdoesnotmakemonetarydonationsand,duetothehighnumberofrequests,cannotalwayssatisfyeachandeveryone.

AllcharitablerequestsshouldbemadetoDawnButterworthviaemailoronheadedpaperwith theregisteredcharitynumber.Dawn’scontactdetailscanbe found in theCustomerService section of the charter.

Theclub’spolicyisnottoallowbucketcollectionsonamatchday,thoughexceptionsaremadefortheLeague’snominatedcharityifcentrallyagreed.

CHARITABLE SUPPORT


Notice: Entry to the Ground is expressly subject to acceptance by the visitor of these Ground RegulationsandtherulesandregulationsofFIFA,UEFA,TheFootballAssociation,TheF.A.Premier League and the EFL in respect of the relevant competition.

TheGround Regulations incorporate the Club’s Customer Charter (if any). Entry to theGround shall constitute acceptance of the Ground Regulations.

“Ground”meansthisfootballstadiumandall locationsowned,occupiedorutilisedbytheClub. “Club” means this football club. “Match” means any association football match taking place at the Ground.

1. Permission to enter or to remain within the Ground (notwithstanding possession of any ticket)isattheabsolutediscretionoftheClub,anypoliceofficerorauthorisedsteward.OnnoaccountwilladmissionbegrantedtoapersonwhoisthesubjectofacurrentBanningOrder.

2.TheClubexcludestothemaximumextentpermittedbylawanyliabilityforloss,injuryordamagetopersons/propertyinoraroundtheGround.

3.NoguaranteescanbegivenbytheClubthataMatchwilltakeplaceataparticulartimeoron a particular date and the Club reserves the right to reschedule the Match without notice and without any liability whatsoever.

4.IntheeventofthepostponementorabandonmentoftheMatch,refunds(ifany)willbemadeinaccordancewiththeClub’sCustomerCharter.TheClubwillhavenofurtherliabilitywhatsoever,including(butnotlimitedto)anyindirectorconsequentiallossordamage,suchas (but not limited to) loss of enjoyment or travel costs.

5.AllpersonsseekingentrancetotheGroundacknowledgetheClub’srighttosearchanyperson entering the Ground and to refuse entry to or eject from the Ground any person refusing to submit to such a search.

6.ThefollowingarticlesmustnotbebroughtwithintheGround:-knives,fireworks,smokecanisters,air-horns,flares,weapons,dangerousorhazardousitems,laserdevices,bottles,glassvessels,cans,polesandanyarticlethatmightbeusedasaweaponand/orcompromisepublicsafety.AnypersoninpossessionofsuchitemswillberefusedentrytotheGround.

7.Further,youmaynotbringintotheGroundanysponsorship,promotionalormarketingmaterialssaveinrespectofofficialclubmerchandiseand/orotherfootballrelatedclothingworn in good faith nor may you offer (either free or for sale by any person) any goods (including literature) of any nature without the express written approval of the Management.8.Theuseofthreateningbehaviour,foulorabusivelanguageisstrictlyforbiddenandwillresultinarrestand/orejectionfromtheGround.TheClubmayimposeabanforoneormoreMatches.

8.1.Racial,homophobicordiscriminatoryabuse,chantingorharassmentisstrictlyforbidden

GROUND REGULATIONS


andwillresultinarrestand/orejectionfromtheGround.TheClubmayimposeabanforoneor more Matches.

8.2.ThefollowingactsareoffencesundertheFootball(Offences)Act1991,asamended:

8.2.1.ThethrowingofanyobjectwithintheGroundwithoutlawfulauthorityorexcuse.8.2.2.Thechantingofanythingofanindecentorracialistnature.8.2.3.Theentryonto theplayingareaoranyadjacentareatowhichspectatorsarenot generally admitted without lawful authority or excuse. Conviction may result in a BanningOrderbeingmade.

9.All personsentering theGroundmayonly occupy the seat allocated to themby theirticket and must not move from any one part of the Ground to another without the express permissionorinstructionofanysteward,officeroftheCluband/oranypoliceofficer.

10.Nobodymaystandinanyseatingareawhilstplayisinprogress.Persistentstandinginseated areas whilst play is in progress is strictly forbidden and may result in ejection from the Ground.

11. The obstruction of gangways, accessways, exits and entrances, stairways and likeplaces is strictly forbidden. Nobody entering the Ground shall be permitted to climb any structures within the Ground.

12.EFLstadiaaresmoke-freeandsmokingisnotpermittedinsidetheGround.

13.Mobile telephones are permittedwithin theGround, provided that they are used forpersonal and private use only.

14.UndertheSportingEvents(ControlofAlcoholetc)Act1985,thefollowingareoffencesforwhichapersoncanbearrestedbyapoliceofficerandconvictioncouldresultinaBanningOrder being made:

14.1.AttemptingtoentertheGroundorbeinginsidetheGroundwhilstdrunk;14.2.Being inpossessionofany intoxicating liquor,orbottle, canorotherportablecontainerandwhichcouldcausedamageorpersonalinjury,whenenteringtheGroundor in a public area of the Ground from which the event can be directly viewed.

15.AnyindividualwhohasenteredanypartoftheGrounddesignatedfortheuseofanygroup of supporters to which they do not belong may be ejected from the Ground either for the purposes of his own safety or for any other reason.

16. No person (other than a person who holds an appropriate licence) may bring into the GroundorusewithintheGroundanyequipment,whichiscapableofrecordingortransmitting(bydigitalorothermeans)anyaudio,visualoraudio-visualmaterialoranyinformationordata in relation to the Match or the Ground. Copyright in any unauthorised recording or transmission is assigned (by way of present assignment of future copyright pursuant to section91oftheCopyright,DesignsandPatentsAct1988)totheClub.

17.Nogoods(includingliterature)ofanynaturemaybeofferedeitherfreeorforsalebyany


person within the Ground without the express written permission of the Club.

18.Ticketsarenot transferableandmaynotbeoffered forsalewithout thepriorwrittenpermissionof theClub.Any ticketsoffered for salemaybeconfiscatedbyanysteward,officeroftheCluboranypoliceofficer.

19.CCTVcamerasareinusearoundandintheGroundandtheClubmayitselfuseorpasstothepoliceoranyFootballAuthority,anyrecordingsforuseinanyproceedings.

20.AtalltimeswhilstpresentintheGround,personsmustcomplywithanyandallinstructionsofanystewardorofficerof theCluband/oranypoliceofficer.Failuretocomplywithanyinstruction may lead to immediate ejection from the Ground.

21.EntrytotheGroundsignifiesyourexpressconsenttotheuseofyouractualorsimulatedlikenessinconnectionwiththeproduction,exhibition,advertisingorexploitationofanyfilm,video and/or audio recording of theMatch, and/or any element thereof in any/allmediathroughouttheWorld.

22.TheClubreservesabsolutely theright toeject fromtheGroundanypersonfailing tocomplywithanyof theGroundRegulationsorwhosepresencewithin theGround is, orcould,reasonablybeconstruedasconstitutingasourceofdanger,nuisanceorannoyancetoanyotherperson.ThiscouldleadtofurtheractionbytheClubincluding,butnotlimitedto,thewithdrawalofanyseasonticket(withoutreimbursement)andotherbenefits.

23.EntrytotheGroundshallconstituteacceptanceoftheGroundRegulations.

DISCRIMINATIONThe Club will not under any circumstances tolerate any form of racially based harassment or discriminatorybehaviouroractionswhetherphysicalorverbalwithintheStadium.Anyonetakingpartinsuchactivitymayfacearrest,prosecution,confiscationoftheirseasonticketand being banned from all future games involving the Club.

Weactivelyworkthroughoutthecommunitypromotingsocialinclusioncampaigns.Assuch,weparticipateinanumberofinitiatives,someinpartnershipwithotherorganisations,aimedat eliminating discrimination from football permanently.

TheclubadoptstheEFL’sEnjoyTheMatchcampaignandfullysupports theactivitiesofKick It Out.


EQUAL OPPORTUNITIES POLICYPRINCIPLES & POLICYBlackpoolFootballClubisanequalopportunitiesemployer.Theclubiscommittedtoequalopportunity within our own organisation and to encouraging similar commitment from everyorganisationorindividualactingwithinthegame,regardlessof:• Age• Race• Ethnicornationalorigin• Nationality(subjecttonationalityrules)• Sex/Gender• Transgender• Sexualorientation• Pregnancy,Paternity&Maternity• Maritalstatus• Disability• Religionorreligiousaffiliation/belief• Part-timeworking

The football club works carefully to ensure that all recruitment opportunities are fair andinclusive.ThequalityofopportunityatBlackpoolFCmeansthatinnoneofouractivitieswillwediscriminateagainst,orinanywaytreatlessfavourably,anypersononanygrounds.This includes:• Theadvertisementofjobs• Theselectionofcandidatesforemploymentorpromotion• Joblocationorworkingenvironment• Payandemploymenttermsandconditions• Internaltraininganddevelopmentactivities• Externaleducationactivitiesandawards• Footballdevelopmentactivities• Selectionforrepresentativeteams• Appointmentstohonorarypositions

No-onewillbedisadvantagedbyconditionsorrequirementssetforarolewhichcannotbeshown to be genuinely necessary for objective reasons.

BlackpoolFCiscommittedtoabidingbytheEqualityAct2010.


BLACKPOOL FOOTBALL CLUB • SEASIDERS WAY • BLACKPOOL • FY1 6JJ01253 685000 • WWW.BLACKPOOLFC.CO.UK

Documents

CUSTOMER CHARTER - Blackpool FC · PDF fileBLACKPOOL FOOTBALL CLUB 2 CUSTOMER CHARTER ... , email or letter. Supporter Liason Blackpool FC’s Supporter Liaison ... (and a member of