Customer Care offered by Medtronic

• UK and Ireland office open 9am -5pm Monday to Friday.– Dedicated team of 6 specialist– Highly trained team– Email contact available on

ukdiabetes.support@medtronic.com

• US 24hr helpline with dedicated UK team– Short wait times.– Dedicated UK knowledge– Direct liaison with UK office– One system links US and UK for direct reporting of

calls and follow ups– Emergency contact with UK team available

• In warranty pump replacements 365 days a year within 24hrs– Our dedicated team are now available weekends and

Bank Holidays to ensure any patient, with an in warranty pump, needing a replacement receive their pump within 24hrs.

– Dedicated out of hours courier service for the UK and Ireland.

– Local supply of replacement pumps ready for delivery immediately.

– Courier will keep you updated whilst delivering your out of hours replacement pump.

• FREE holiday loan pump for all patients whilst travelling.

– With 4 weeks notice patients can request the loan of a free pump for travelling, just call the product support team on 01923 205167 or talk to your rep for further information.

• Continuation of Therapy Pump

– Available to patients with out of warranty pumps.– Enables 3 month loan of pump whilst organising

replacement.– Product Support and Sales Representative work with

patient and hospitals to organise smooth transition to upgrade pump.