CV Tony Dwi Susanto 1

Name (with Title) Nick Name Place, Birth Date Occupation Employment Identity Number NIDN Civil Servant level Lecturer level Tax Number (NPWP) Office Address Handphone/WhatsApp Email

Tony Dwi Susanto, S.T., M.T., Ph.D., ITIL, COBIT, TOGAF Tony Yogyakarta, 11 December 1975 Lecturer, Civil Servant (PNS) 197512112008121001 0011127502 III/D Penata Senior Lecturer (300) 34.916.953.2-542.000 Department of Information Systems, Institut Teknologi Sepuluh Nopember (ITS), Sukolilo, Surabaya 60111, Indonesia Phone. (031) 599 9944 Fax. (031) 596 4965 (by request) tonydwisusanto@is.its.ac.id tonydwisusanto@gmail.com

Short Bio:

1. A researcher & Consultant in E-GOVERNMENT & IT GOVERNANCE: Head of Lab-Based Education (LBE) of e-Government & IT Governance Research

Group, ITS – www.is.its.ac.id/rg/egov-itgov e-Government Consultant for 5 cities/regencies in Indonesia: Surabaya city,

Kediri city, Trenggalek regency, Madiun city, & Bojonegoro regency. CEO & Founder of PT Tatacipta Teknologi Indonesia, End-to-End IT Solutions for

Public Organizations – www.pttati.co.id 2. A Promotor, Lecturer, & Researcher in INFORMATION SYSTEMS:

Chapter President of Association for Information Systems-Indonesia chapter (AISINDO) – www.aisindo.org

Expert team member of Data Governance, National Education Standards Board (BSNP), 2016.

Lecturer at Department of Information Systems, Institut Teknologi Sepuluh Nopember (ITS), Indonesia.

Trainer & Book Author of IT Management and IT Governance topics. 3. A Motivator, Book Author, Reviewer, Interviewer for SCHOLARSHIPS:

Reviewer & Interviewer for LPDP, DIKTI, AIYEP, & CSR scholarships. Motivator & Book Author of Scholarship topics.

Tony D. Susanto Updated 19 June 2018

Curriculum Vitae:

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EDUCATION Doctor of Philosophy (Ph.D.) Master of Engineering (M.T.)

Bachelor of Engineering (S.T.)

in Computer Science from School of Computer Science, Engineering and Mathematics, The Flinders University of South Australia (2012) Thesis: e-Government and Technology Adoption

Department of Electrical Engineering, Gadjah Mada University, Indonesia (2003) Thesis: Decision Support System for Inventory Management Department of Nuclear Engineering, Gadjah Mada University, Indonesia (1998)

Professional Certification

TOGAF 9.1

COBIT 5 Information Technology Infrastructure Library (ITIL)

Lecturer

Procurement of Government’s Goods and Services

Marketing Manager Radiation Protection Staf (PPR)

International professional certification in Enterprise Architecture, the Open Group, 24 April 2018

International professional certification in IT Governance, ISACA, December 2016

Foundation Certificate in IT Service Management, EXIN, 12 March 2015.

National certification for lecturer, the Indonesian Ministry of Education Directorate General of Higher Education (DIKTI), 2014. National certification for an expert in procurement fo government’s goods and services, National Public Procurement Agency (LKPP), 2012. Professional certification for marketing manager, Labor offices, Yogyakarta Province, 1999. National certification for Radiation Protection Staff, National Atomic Agency (BATAN), 1996.

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Member of Professional Associations

Association for Information Systems – Indonesia chapter (AISINDO) ISACA ASEAN University Network The Southeast Asia Engineering Education Development Network (AUN/SEED-Net)

Association for Information Systems (AIS) Australasian Association for Information Systems (AAIS) IATSS Forum, ASEAN-Jepang

Chapter President (2014 – now)

Academic Advocate, Member Number: 929480 (2015 – now) Alumni program Management of Technology (2014) Member (2009 – Now) Member (2009 – 2011) Alumni (2003)

SCHOLARSHIPs

No Year Scholarship & Country Grant

Sponsor Amount (Rp)

1 2014 Intensive Course Grant – Management of Technology (MOT),

AUN/Seed Net

Malaysia

JICA 2 weeks intensive course + industry field work +

flight + hotel + allowance or

± US$ 10,000

2 2012 International Conference Travel Funding

Europe

The Flinders University of

South Australia

AU$ 2,500

3 2008 - 2012 Australians Leadership Award (ALA)

Australia

Australian government

Total ± AU$ 200,000 or

± Rp2.000.000.000 for 4 years

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RESEARCH GRANTs

4 2006 - 207 Research Assistantship

Arab Saudi

King Saud University (KSU), Riyadh, Saudi Arabia

SAR 3,500/month + Dormitory + Meals +

Vacation

5 2005 - 2006 Teaching & Research Fellowship

Australia

The Flinders University of South Australia

Full access research & office + Teaching fee

6 2003 IATSS Forum Leadership Training

Japan

Honda Company

2 months intensive course + industry field work + flight + hotel +

allowance

7 2001 - 2002 Postgraduate Scholarship (Master degree)

Indonesia

DIKTI – UGM Tuition fee + Living Allowance +

Research Allowance

No Year Research Grant

Sponsor Amount (IDR)

1 2018 Developing a Model and Prototype of Ergonomic e-Government Media by Analysing the User’s Brain Wave and Eye Tracking to Increase the Acceptance of e-Government in Indonesia (Case Study of 514 Regencies/Cities’ Websites in Indonesia)

DIKTI (PTUPT)

92,185,000

2 2017 – 2018 Developing the Government Resources Planning (GRP) for Online Public Services of City/Regency as Standard, Guidance, and Tools for Local Authorities in Indonesia in Developing e-Government Systems (Case Study of 150 Public Services in Surabaya City)

DIKTI (PUPT) 150,471,250 (year 2017)

141,336,000 (year 2018)

3 2015 – 2016 Developing a Framework of Performance Evaluation and Ability of Government Organization in Delivering IT-based Public Services (Case Study of 40 Government Offices in Surabaya and Samarinda)

DIKTI (LBE)

135,000,000

4 2013 Indonesia’s E-Government Adoption Factors for G2B (Government To Business) and G2C (Government To Citizen)

DIKTI (Junior Doctor)

30.000.000

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BOOKS AUTHOR

1. “Success in IT Service Management & Tips for Passing ITIL Foundation Certification Exam”, AISINDO, April 2017.

2. “IT Service Management”, AISINDO, April 2016. 3. “Step-by-Step How to Get Scholarships with Low GPA”, Media Mandiri,

2012. 4. “Inspiring Stories from Scholarship Awardees Across the Globe” (Editor),

Media Mandiri, 2012 5. “Scholarship Humor”, Media Mandiri, 2015.

TRAINING

IT Management & Governance TOGAF 9.1, Multimactics, Indonesia (2018) COBIT 5 Foundation, Multimatics, Indonesia (2016) ITIL Foundation, ITSM Expert, Malaysia (2015)

Computer Database Full Package by Oracle, Inixindo, Indonesia (2005). Web Programming and Networking (PHP3, ASP, NT, Java Script, HTML, CSS),

Programming (Visual Basic), Internet Technician and Computer Assembly (2000-2002)

Teaching Training for Tutor and Demostrator, School of Computer Science,

Engineering and Mathematics, the Flinders University of South Australia (2008).

Basic Teaching Skills (PEKERTI), DIKTI, Indonesia (2002). Training for Trainer, the Labor offices, Yogyakarta province (1999).

Research Structural Equation Modeling (SEM) dengan AMOS Data Analysis Critical Thinking Project Management Qualitative Research dengan NVivo Designing Questioner Provider: Transition Office, the Flinders University of South Australia (2008 – 2009).

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Leaderships Australian Leadership Award Conference, Canberra Australia (March 2008). Australian Leadership Award Workshop, Western Australia (July 2008). Sponsor: Australian government

Language English Conversation Program, Michel Park Community, South Australia

(2006 – 2008) English Writing di WEA, Adelaide, South Australia (2006) English Academic Program & Australian Culture, TafeSA-Panorama Campus,

South Australia (April– December 2005). TOEFL Preparation, Language Center, Gadjah Mada University (Desember

2004 - Januari 2005) English courses, Yogyakarta State University and IEC Yogyakarta (2000-2002) Japanese course, Japanese Language Center, Yogyakarta (2003)

Work Experience

Education & Teaching 1 December 2008 – Now: Lecturer at jurusan Sistem Informasi, Institut

Teknologi Sepuluh Nopember (ITS), Surabaya, Indonesia. Feb 2018 – Now: Head of Sub Directorate of Student Career and Entrepreneur,

Institut Teknologi Sepuluh Nopember (ITS), Surabaya, Indonesia. June 2014 – February 2016: Head of Undergraduate Program, Department of

Information Systems, Institut Teknologi Sepuluh Nopember (ITS), Surabaya, Indonesia.

January – June 2014 : Coordinator for Media and Communication Center, Institut Teknologi Sepuluh Nopember (ITS), Surabaya, Indonesia.

1 July 2012 – January 2014 : Coordinator for Helpdesk unit, Electronic Procurement Services (LPSE), Institut Teknologi Sepuluh Nopember (ITS), Surabaya, Indonesia.

2013 – Now Interviewer dan Reviewer LPDP Scholarships:

www.lpdp.depkeu.go.id/ 2012 Australia-Indonesia Youth Exchange Program (AIYEP) 2012 Coordinator www.dfat.gov.au/aii/scholarship_program/youth_exchange_program.html 2010 – Now Founder “Motivasi Beasiswa” community 4 August 2008 – July 2011 : Tutor at School of Informatics and Engineering, the

Flinders University of South Australia untuk mata kuliah “Information Technology Applications” (Hardware, Software, Information Systems, and

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System Analyst), “Information Communication Technology” (UNIX, Windows, Ms. Words, Ms. Excel, Ms. Power Point, Ms. Access, HTML), dan “Information Systems in Business” (Office applications, IT issues in business).

23 June 2008 – February 2012: Tutor and Data Analyst at Student Learning Center, the Flinders University of South Australia

September – December 2007: Research Assistant at College of Computer and

Information Sciences, King Saud University (KSU), Saudi Arabia 1 April 2005 – 31 July 2006: Visiting Researcher and Tutor at School of

Informatics and Engineering, the Flinders University of South Australia for the subjects of: “Information Technology Applications” (Hardware, Software, Information Systems, System Analyst) and “Information Communication Technology” (UNIX, Windows, Ms. Words, Ms. Excel, Ms. Power Point, Ms. Access, HTML).

1 November 2000 – 29 November 2008: Lecturer at Department of Informatics

Engineering, Universitas Pembangunan Nasional “Veteran” Yogyakarta (UPNVY), Yogyakarta, Indonesia.

2006 Lecturer at “STMIK Amikom”,Yogyakarta, Indonesia. 2002 Lecturer at “Universitas Teknologi Yogyakarta”, Indonesia. 2001 – 2002 Lecturer at Politeknik YDHI Yogyakarta, Indonesia. 2001 Lecturer at “Salemba” Business School, Yogyakarta, Indonesia.

Enterpreneur 2000 - 2001 Manager at COMPUCARE (computer training & maintenance

company) 2000 Marketing Consultant at “FRONTLINE” (promotion staff training

company) 1998–1999 Director “Indonesian Educational Network” Yogyakarta (Book

trader) 1999 Antique furniture 1998 – 1999 Manager at “Internet Gadjah Mada” Yogyakarta, GMI group. 1994 – 1998 Director at “TELADAN SCIENTICA” Course Center, Yogyakarta.

Entertainment 1997 – 2005 Comedian: Indosiar and TVRI (National Televisions), RB-TV (Local

Television), “Lembaga Bantuan Humor” (ELBEHA) group and “Plat-AB” group.

1995 – 2001 Radio Announcer: Bikima-AM, Rakosa-FM, Petra-FM, dan RB-FM Yogyakarta.

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PUBLICATIONs

[1] Susanto, T.D., MM Diani, I Hafidz (2017) User Acceptance of e-Government Citizen Report System (a Case Study of City113 App), Vol. 124 (2017) p. 560 – 568.

[2] Susanto, T.D. (2016), Pembuatan Model Penentuan Target dan Prioritisasi Aplikasi e-Government untuk Pemerintah Kota/Kabupaten di Indonesia, SISFO, Vol 5 No. 5 Tahun 2016.

[4] Susanto, T.D. (2016), Pemanfaatan NLP dan Information Base untuk e-Government Tingkat Kecamatan Berbasis SMS, SISFO, Vol 5 No. 5 Tahun 2016.

[5] Susanto, T.D. (2015) Individual Acceptance of e-Government Services in a Developing Country: Dimensions of Perceived Usefulness and Perceived Ease of Use and the Importance of Trust and Social Influence, Procedia Computer Science, Vol. 72 (2015) p. 622 – 629.

[6] Susanto, T.D. (2015) “Measuring e-Government Implementation Program: A Case Study of Surabaya City, Indonesia”, ASCENT 2015, Malaysia.

[7] Susanto, T.D. (2013) “Individual Acceptance of e-Government: A Literature Review”. In The Second International Conference on Informatics Engineering & Information Science (ICIEIS2013) (pp. 334-342). The Society of Digital Information and Wireless Communication.

[8] Farid, M., Susanto, T.D., Nisafani, A.S. (2013) “Developing Standard Operating Procedure (SOP) based on PERMENPAN no. 52, 2011, COBIT 5, and ITIL V3” National Seminar on Information Systems (SESINDO2013), Bali, Indonesia.

[9] Susanto, T. D., & Goodwin, R. (2013). “User Acceptance of SMS-based e-Government Services: Differences Between Adopters and Non-Adopters”. Government Information Quarterly, Vo.30, Issue 4, pp.486-497.

[10] Susanto, T. D., & Goodwin, R. (2012). "Delivering Public Services via SMS: Types of the Services and the Acceptance Factors". Telescope Vol.18 No.1-2, "Public Administration in the Digital Age", the L'Observatoire de l'administration publique.

[11] Susanto, T. D., & Goodwin, R. (2011). "User Acceptance of SMS-based eGovernment Services". Paper presented at the 10th IFIP WG 8.5 International Conference EGOV2011, Delft, the Netherlands. Published in Marijn Janssen, Hans J. Scholl, Maria A. Wimmer, Yao-Hua Tan (Eds.), Electronic Government, Springer, London. (This paper was selected as the best four "innovative research" paper).

[12] Susanto, T. D., & Goodwin, R. (2012). Individual Acceptance of SMS-based eGovernment Services: A Conceptual Model. In F. Patel, P. Sooknanan, G. Rampersad & A. Mundkur (Eds.), Information Technology, Development and Society: Routledge USA.

[13] Susanto, T. D., & Goodwin, R. (May 6−7, 2010). Adoption Success Factors of SMS-based eGovernment: A Case Study of SMS-OBM and SMS-MIIAS. Paper presented at the The 3rd International Conference on Chief Information Officer (ICCIO), Bandung, Indonesia.

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[14] Susanto, T. D., & Goodwin, R. (2010). Factors Influencing Citizen Adoption of SMS-based eGovernment Services. Electronic Journal of E-Government (EJEG), 8(1), 55-70.

[15] Susanto, T. D., & Goodwin, R. (December 4, 2010 ). User Acceptance of SMS Applications for Public Services. Paper presented at the SESINDO, Surabaya, Indonesia.

[16] Susanto, T. D., & Goodwin, R. (2011). An SMS-based eGovernment Model: What Public Services can be Delivered through SMS? In A. T. A. Ajeeli & Y. A. L. Al-Bastaki (Eds.), Handbook of Research on E-Services in the Public Sector: E-Government Strategies and Advancements (pp. 137-146). New York: IGI Global.

[17] Susanto, T. D., Goodwin, R., & Calder, P. (October 23−24, 2008). A Six-Level Model of SMS-based eGovernment. Paper presented at the International Conference on E-Government (ICEG) 2008, Melbourne.

[18] Susanto, T. D., & Firdaus, W. (August 4, 2009). Implementing the Integration Level of SMS-Based E-Government Model: A Case Study of Billing Payment System of PLN and Telkom in Indonesia. Paper presented at the International Conference on Information & Communication Technology and Systems (ICTS) Surabaya, Indonesia

[19] Susanto, T. D., & Goodwin, R. (June 17−19, 2007). Preferable Medium in Using eGovernment: A Case Study of Yogyakarta Province, Indonesia. Paper presented at the International Conference on Electrical and Informatics (ICEEI) 2007, Bandung, Indonesia.; also published at Information & Communication Technology Journal (JICT) Vol 2, No 1 (2007).

[20] Susanto, T. D., & Goodwin, R. (June 17−19, 2007). Content Presentation and SMS-based e-Government. Paper presented at the International Conference on Electrical Engineering and Informatics, Bandung, Indonesia.

[21] Susanto, T. D., & Goodwin, R. (December 4−6, 2006). Implementing SMS-based eGovernment Model. Paper presented at the 8th International Conference on Information Integration and Web-based Applications & Services (iiWAS2006), Yogyakarta.

[22] Susanto, T.D., & Goodwin, R. (June 12−14, 2006). Opportunity and Overview of SMS-based eGovernment in Developing Countries. Paper presented at International Conference on the Internet & Society 2006, the New Forest, UK.; also published as a chapter of book of The Internet Society II: Advances in Education, Commerce & Governance (Vol. 36, pp. 10). The New Forest, UK: WIT Press.

[23] Susanto, T. D., & Goodwin, R. (May 23−27, 2006). An SMS-based e-Government model. Paper presented at the 8th International Conference on Enterprise Information System (ICEIS), Cyprus.

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PROJECT EXPERIENCE

e-Government Application: e-Mas and Surga, Kediri City (November 2017 – January 2018)

Data Integration for LAKIP, LKPJ, dan LPPD Kediri City (October 2017 – January 2018)

e-Government Masterplan, Trenggalek Regency (October 2017 – January 2018)

e-Government Masterplan, the Transportation Office, Surabaya City (Sep –

November 2017)

e-Government Masterplan, Surabaya City (June – December 2017)

e-Government Evaluation, Surabaya City (June – October 2017)

Review of Job Description of the Civil Registration Offices, Surabaya City (July 2017)

Review of the Mayor Regulation in Information Technology and Communication Standard (November – December 2016)

Organization Structure of the Communication and Informatics Offices, Surabaya City, Surabaya City (October 2016) e-Government Evaluation, Surabaya City (March – November 2016)

Consultant Consultant Consultant Consultant Consultant Consultant Consultant Consultant Consultant Consultant

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Prioritization of the Online Public Services, Surabaya City (June – November 2016)

Information Systems Portfolio, Surabaya City (March – November 2016) e-Government Application: SURGA, Kediri City (July – September 2016) e-Government Application: eMas, Kediri City (July – September 2016) Command Center Planning, Kota City (July – September 2016)

Feasibility Study of Kediri’s Command Center (February – June 2016) e-Government Application: e-Health, Kediri City (November – December 2015) IT Governance Review, Dinkominfo Surabaya City (September 2015 – March 2016)

Fiber Optic Network Design of Kediri City (July - September 2015)

e-Government Evaluation of Surabaya City (June - September 2014)

e-Government Master Plan of Blitar Regency (July – November 2014)

IT Governance Training (September 2013) IT Governance Training (August 2013)

Consultant Consultant Consultant Consultant Consultant Consultant

Consultant

Consultant Consultant Consultant Consultant Trainer, PTPN X East Java, Indonesia Trainer, Communication and Informatics, East Java, Indonesia

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Training for IT Coordinator (April – June 2013)

SMS-OBM, Northern Territory Government, Australia (October 2009)

MIIAS, South Australia (2008 – 2011)

Course Work at Department for Transportation, Energy, and Infrastructure of South Australia (December 2008)

e-Government System, Selayar Regency, South Sulawesi (2003)

Trainer, PTPN X East Java, Indonesia Developer and Administrator of SMS-based services for “October Business Month” (OBM) event, Northern Territory Government, Australia Developer and Administrator of SMS-based services for moslems in South Australia. Course work at e-Government ‘Single Point’ project, SAGEMS unit, and SMS-based system for Transportation Training Coordinator

Surabaya, 19 June 2018

Tony Dwi Susanto, S.T, M.T., Ph.D., ITIL, COBIT, TOGAF