Curriculum Vitae

Of

Yasser Fourie

Contact Details

Home Telephone Number : 021 908 2628

Cellular Phone : 082 850 5249/071 336 7199

Email Address : yasserfourie@gmail.com

Personal Details:

Surname : Fourie

Name : Yasser

I.D : 930508 5040 081

Date of Birth : 08 May 1993

Age : 22

Gender : Male

Nationality : South Africa

Marital Status : Single

Health : Excellent

Hobbies : Playing Football, Rugby, Fishing and Mechanical work

Religion : Islam

License : Yes – Code B

Personal ProfileA reliable and hardworking individual with a practical hands on approach, who always perseveres to achieve the best results. Able to collect and analyse information and quickly grasp what needs to be done. Excellent communication, negotiating and problem solving skills and a proven ability to manage and complete projects to the highest standard ,Highly motivated for career advancement, able to deal in a mature manner with problem solving, willing to learn and accept

constructive criticism. Committed to the highest levels of professional and personal excellence

Educational Data:

High School Attended : Sarepta Secondary School

Highest Grade passed : Grade 12

Year : 2011

Subjects Passed : English Home LanguageAfrikaans Eerste Addisionele TaalMathematicsPhysical ScienceLife ScienceHistoryLife OrientationComputer Applications Technology

Computer Literate:

Ms WordMS ExcelAccess DatabasePowerPointPublisherInternet and Email

Work Experience

Current:

Hyprop Investments LTD PTY/ Canal Walk Shopping Centre –Operations Supervisor/Operations Duty Manager

Duties :

Operations SupervisorTo manage and supervise all service providers and tenants to ensure the smooth daily operational running of Canal Walk.Canal Walk Shopping Centre, OperationsCanal Walk Shopping Centre

Knowledge of OHASA Rules and RegulationsAt least 5 years’ experience in retail operations and or a similar fieldGood interpersonal and communication skills, especially when handling conflict situations,Attention to detail,Team orientated,Ability to multi task and display high energy levels,Ability to work under pressure and within tight deadlines,Ability to use initiative,Ability to work independently,Committed to providing good customer care service.You will be required to work rotational shifts as determined by the Operations ManagerMS OfficeEnsure the smooth running of all operational functions of the centre including 3rd

party contractors and tenant behaviour, but not limited to the following: When on duty over Weekends, After-hours and or Public Holidays – liaise closely with on-

duty staff including Security, Cleaning, Waste management and Parking. Ensure the contractors are compliant in terms of their Service Level Agreements (SLA)

including uniforms, equipment, attendance and reporting on deviations when observed. Ensure that contractors, staff and tenants abide to the Occupational Health and Safety Act

at all times and carry out daily inspections in this regard, Perform daily checks both within and outside of the centre as per the Ops schedule and log

all issues observed including but not limited to maintenance, safety, contractor behaviour, tenant breach. etc

Log all faults with the Help Desk (Aramis system) and provide feedback once handled in order to close the logged fault.

Deal with tenant and customer complaints as and when received. Ensure that tenants comply with the house rules and their lease obligations and where they

fail to do so are notified of their breach and issued formal written notification of such breach.

Follow up on breach of lease issues to ensure compliancy and CW standards are maintained.

Conduct regular tenant audits and that appropriate communication is sent where concerns and or problems are identified. (Audits include Health and safety, waste handling, extraction canopies, grease traps, Food safety)

Liaise daily with the Operations manager providing feedback on projects and issues. Handle operational projects as assigned by the Operations manager from time to time. Attend contractor meetings whenever possible. Attend monthly meeting with Operations manager which will require coming in on an off

day. Support and assist the Operations manager with liaison with both tenants and public

pertaining to operational matters of the centre. To inspect all project work onsite in respect of Health and Safety violations.

Provide end of day report of issues observed and addressed during shift. Liaise with the Tenant co-ordinator in terms of all new tenant installations and

refurbishments Liaise with Marketing in terms of all events and promotions planned for the centre to assist

in their execution so as to prevent operational problems.

2013 - 2015

Merchants – Handy Man/ Facilities Coordinator/Assistant

Duties : Managing Maintenance on all five Merchantssites, and assisting in a facilities aspect with

With administrational duties, dealing with Quotation, comparing quotations amongst respective competition, acknowledging and inspecting once work is completed, wether or not contractor has manage to deliver on expectations. Daily site inspections as attention to detail is imperative. Also a support service to I.T department Manage and take ownership the Business Unit’s site facility and activities in accordance with

Merchants Policies, Procedures, SLA objectives and targets. Partner and support the operations by providing meaningful information relating to the daily

management of the facility as well as managing the costs component of the business unit budget allowing the operations to make better and more accurate business & commercial decisions based on spend

Assist with Facilities Officers & Facilities Manager objectives and Projects as and when required. Follow monthly Performance reviews on all KPI's to be met with a score of 5, ensuring that all

work is up to date and all requirements of the tasks are met Review and approve all contractors quotations, ensuring cost effectiveness, long term solutions

and quality is maintained. With the support of FM and FO's I consistently revisit the market for service providers and

engage with costing exercises to test existing service providers costing and service delivery, within the procurement procedure sourcing 3 quotes as often as work is required.

I ensure financial subscribed procurement procedures needs to be followed at all times, all spending will be monitored and tracked by the FO's and FM.

Ensure that the operation is in a pristine condition by conducting daily routine site inspections ensuring that all issues, outages, repairs & maintenance is logged on call logging and tracking system Vivantio-within 12 hours of being identified.

Submit weekly Merchants HelpdeskReports to the FO's to track and report on Pro-active and Re-active mainteance calls logged for all facilities related incident and requests. Monthly reports to support facilities proactive approach by reducing repairs and maintenance calls logged by operations on Merchants Helpdeskwith 20% for Quarter 1 and a further 20% in Quarter 3 of the financial year. Reports and information to be communicated in the weekly Business Unit Facilities & IT meeting and saved to Know? prescribed location.

I Submit weekly Business Unit reports to the FM of the High Level activities and incidents on site. I conduct spot checks & daily routine inspections of the site and on the service delivery standards

of all service providers and contractors. Demand the best support, service delivery and standard from all our service providers and contractors at all times. Build good professional working relationships with all service providers and resolves conflicts with minimal or no disruptions to overall daily operations. Any escalation or concerns to be reported to the FO's per site.

I support the FO's in the Weekly generator inspections and test runs, for the purpose of business continuity. Any faults or concerns from the inspection conducted need to be logged on Merchants Helpdeskas well as with DDAI for immediately attention and resolution.

I Support the FO's in the Coordination of repairs, maintenance and replacement of all office equipment. Equipment removal and return procedures to be followed accurately as and when required. All authorised release and return documents to be communicated to the FM and saved to the Know? Prescribed location for access within the department.

I Identify concerns (weak spots) and improve/implement changes to the overall day to day functions for the Service Delivery and experience from Facilities Management.

I Take ownership of the sites maintenance stock levels, tools, lights, screws, bolts, etc. Monthly Stock Control Sheets to be saved monthly to the Know? prescribed location for access within the department

Ensures all on site work undertaken from service providers conforms to the Health and Safety Act and is not in contravention of any National Building Regulations. Ensure that all work has been authorised and supervised and the relevant work permits are completed and kept on file according to the OHS regulations

I Ensure that all Office / Building equipment is maintained well and the necessary equipment services are scheduled and completed as and when required, the equipment includes Air-conditioning, Generators, UPS's, Coffee machines, Water Machines, Hydro boils, Chairs, Plants, cleaning dispensers. Service schedules to be diarised and communicated with the FM, in the Weekly Facilities IT meeting and on the weekly facilities report to ensure transparency.

I conduct & record monthly tool inspections at each site according to the OHS regulations. Inspection Documents to be saved to the Know? prescribed location for access within the department.

I conduct & record monthly ladder and equipment inspections at each site according to the OHS regulations. Inspection Documents to be saved to the Know? prescribed location for access within the department.

I Demonstrate with practical examples of how I have lived the following values: Client commitment, teamwork, professional excellence, proactivity, consistency, transparency and trust.

Assist and Co-ordinate management of cleaning and security staff, Assigning parking bays and access tags, issueing of headsets and allocating desk station, co-ordinate and manage locker distribution.

My role Does not just cover that of a Facilities Handyman, but aswell as a Facilities Co-ordinator

Assistant. Office & Facilities co-ordination & administration (i.e. quotations; purchase orders; projects;

refurbishments etc.)` Which Covers the list below: Access tag administration & reporting Events coordination Inventory management Reporting (e.g. parking lists; leave anomalies etc.) Cost analysis and keeping track of budgets Managing and coordinating of external stakeholders & SLA's Running of the Health & Safety committee Other ad hoc admin requests

Duration : 2013 - 2015

Quest

Employed by Quest contracted agent to a Call Centre operated by Merchants for ASDA. Retail business situated in the UK. Current contract exploited for just over three months prior to training period of three weeks. Went onto a permanent open ended contract from December 2013 until May 17 got promoted to

Merchants facilities Team as a Handy man/Facilities Coordinator/Assistant and this would be my current position.

Duties

Taking in inbound calls from the UK customers, supplying them with customer services

Duration : 15 February 2013 –15 May 2015

Times : Variant Shifts - Between (07:45 – 00:30)

Achmats Fisheries/ Boland Fish Distributors cc

Duties

Managing of smoking Fish in mass Distribution

Duration : 2008 – 2011

Times : Night shift; 18:00pm – 01: 00am, Weekends; 07:00am – 18:00pm

Glen-Lee’s Maintenance & Projects cc:

Duties Maintenance of electrical wires, building of roofs and housing, rebuilding and reconstructive

projects.

Duration : Day Shifts; 08:00am – 18:00pm, Weekends; 07:00am – 18:00pm

City Build It:

Duties Prepare batches of invoices for data entry Data enter invoices for payment Maintain Asset register Record all cheques Selling Hardware and Building Material to wider Public.

Sales Representative Receiving of Goods

Durations : June 2012 – February 201

Reference:

Ms. M. Petersen – 073 725 6465 – ASDA.

Ms. M. Phillips – 021 422 5380 – City Build it

Glen Van Wyk – 074 623 1066 - Glen-Lee’s Maintenance & Projects cc

Achmat Ismail – 076 588 7057 – Boland Fish Distributors cc

Mrs. C. Cloete – 021 903 2179 – Sarepta Secondary School

Ms. S. Moodie – 021 903 2179 – Sarepta Secondary School.

Mr Marlin Arendorf – 079 602 0246 - Facilities Officer.

Mr. Craig Holmwood – 082 551 4568 – Operations Manager – Hyprop Investments LTD PTY/ Canal walk Shopping Centre.