Culture Champion Meeting: May 2013. Agenda AGENDA June Learning Moment: Communication – Expressing Yourself & Responding to Others Attendance Retreat

Culture Champion Meeting:May 2013

Agenda• AGENDA• June Learning Moment: Communication –

Expressing Yourself & Responding to Others

• Attendance Retreat Updates• Insight Coaching• Stump the Facilitator

Learning Moment:

Communication – Expressing Yourself & Responding to

OthersJune 2013

Reflection…

• How well do you express yourself at work?• How often do you listen for

understanding and curiosity?• How can we continue to

improve in this area?

Effective Communication Tips:

• Be clear within yourself as to what you want to say

• Self-ReflectBe Here Now

• Acknowledge RealityDescribe the situation how you see it

• Ask others about their thoughts or reasoning• Seek first to understand than to be understood.Curiosity

• Less Is MoreSpeak Clearly & Concisely

• Describe rather than diagnose• Clarify your thoughts

Communicate Your Needs

Building A Better CHLA Together

For June, here’s our Call to Action:

• Be thoughtful of how you communicate and remain curious with others.

• Effective communication is very important and it is a skill that requires practice.

"Regardless of the changes in technology, the market for well-crafted messages will always have an audience."

— Steve Burnett

Thank You

iTransform FY 2012

Insight Coaching

©1994-2011 Senn-Delaney Leadership Consulting Group, LLC. All rights reserved.

searching for results

current mindset

current behaviors

current results


achieving results

current mindset

current behaviors

current results

new mindset

new behaviors

new results


The behaviors

work results

The results

The thinking, beliefs, or mindset

desired future statecurrent state

Which one?

List

Consider


results

behaviors

thinking(thought habits)

results cone


current state

results

behaviors

thinking

In our current state:

What are our current results?

What behaviors are leading to this result?

What kind of thinking currently drives those behaviors? (Why does that make sense to us?)


because people do what makes sense to them, a shift in thinking

prompts sustainable change in behavior

sustainable changeto desired

future state

from current state

insight

results

behaviors

thinking

results

behaviors

thinking


results cone — insight

results

behaviors

thinking

insight


desired future state

In our desired future state: What are our the desired

results? What behaviors do we

need? What mindset would

support the desired behaviors?

results

behaviors

mindset


The behaviors

work results

The results

The thinking, beliefs, or mindset

desired future statecurrent state

Choose

List

Consider


levels of listening

non-listening


levels of listening

to tell my story/my point of

view

non-listening


levels of listening

to agree/disagree

to tell my story/my point of view

non-listening


levels of listening

for application

to agree/disagree


non-listening


levels of listening

for understanding– of the entire message

– beyond the words

for application

to agree/disagree


non-listening


Listen for Understanding:

What are your desired work results?

What behaviors/actions do you need to take to

achieve your desired work results?

What mindset will you need to consistently

change your work behaviors/results?

share with your coach


commitment to change

Reflection…

What more can I do to shift from the current state to the desired future state?

How will I know when we are making progress?

Create at least two commitments: “I will" statements. Consider blue chip items for these “I will” statement.

Think about how will we hold ourselves and each other accountable to these commitments.

THANK YOU

Documents

Culture Champion Meeting: May 2013. Agenda AGENDA June Learning Moment: Communication – Expressing Yourself & Responding to Others Attendance Retreat