Culture and Leadership of Southwest Airlines

8/17/2019 Culture and Leadership of Southwest Airlines

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PRESENTED BY :

ANDI AMIRULLAH ARIF TIRO, PUTERI ERSA AYU, RIZQY AIDDHA YUNIAWATI,HADYAN FADHILLA, NENENG WULANDARI, NURUL FITRI, YULI PERMATASARI

SOUTHWEST AIRLINES : CULTURE ANDLEADERSHIP


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BUDAYA PERUSAHAAN DANKEPEMIMPINAN

1. COMPANYBACKGROUND

2. CULTURE AND VALUES

3. LEADERSHIP ATSOUTHWEST AIRLINES


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COMPANYBACKGROUND


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SOUTHWEST AIRLINES

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5/18

THE JOURNEY

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CULTURE


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COMPANY !ALUES

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9/18

COMPANY CULTURES

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AT SOUTHWEST AIRLINES


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E6ECUTI!E LEADERSHIP ATSOUTHWEST AIRLINES


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E6ECUTI!E LEADERSHIP ATSOUTHWEST AIRLINES


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7897: HERB KELLEHER

Characteristics

•Friendly CEO

•He treats employees as

internal customers

•He is part of the crew

•He believes in individuality

expression•He wants employees feel

part of the SWA


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7897: HERB KELLEHER

TRANSACTIONAL LEADER

• Constantly interaction with

employees

• Relaxed management style

• Use contingent rewards to

motivate employees

• He puts himself on the same

level of other employees

«The difference between Southwest and other carriers is the effort Herbert

gets out of the people who work for him»


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“Work is important … don’t

spoil it with seriousness”

(H. Kelleher)

“You have to treat your employees like

your costumers. When you treat them

right, then they will treat your outsidecostumers right”

(H. Kelleher)

“Our thanks, and our love to the peopleof southwest airlines for creating a

marvelous family and a wondrous

airline”

(H. Kelleher)


16/18


17/18

HUBUNGAN ANTARA BUDAYA(KEPEMIMPINAN( STRATEGI( DAN

KINERJA ORGANISASI

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Thank you for your attention crew … !

Documents

Culture and Leadership of Southwest Airlines