Cultivating Org Culture

By: Anubha Trainer – Soft skills and

Quality

What is Org CultureReflects the values, beliefs and attitude of its members.

Culture is a collection of unspoken rules and traditions that operates 24x7.

Continuous communication of rituals and ceremonies and the language commonly used.

Layers of org culture

Shared Assumption and philosophy represent basic beliefs about reality, human nature and the way things should be done.Culture Value represents collective belief, assumptions and feelings about what things are good, normal, rational and valuableShared behavior includes norms which are more visible and somewhat easier to change than value.Culture symbols are words (jargon, slang) gesture, picture, that carry particular meaning within that culture.

Culture symbol

s

Culture

values

Shared

behavior Shar

ed assumptio

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Forming a Culture• External adaption – refer to how or will find a niche

• Mission and Strategy • Goals (Setting specific target to achieve)• Means (Determining how to pursue the goals)• Measurement (Establishing criteria)

• Internal integration – establishment and maintenance of effective working relationships among the member of org. • Language and concept (method of communication)• Group and team• Power and status (Determining rules)• Rewards and Punishment (Developing system for encouraging

behavior)

How culture emerges

Top team – Develop vision

Behavior –Shared values

Results-Financial Performance & market share

Culture-Tradition & practices

Top team Behavior

Culture Result

Types of Cultures

•CLAN CULTURE•ENTREPRENEURIAL CULTURE•BUREAUCRATIC CULTURE•MARKET CULTURE

Clan Culture Tradition, loyalty, personal commitment,

extensive, socialization, team work, self management and social influence are attributes of a clan culture.

Member share feelings of pride in membership.

Generates feeling of personal ownership of a business, product or idea.

Success is assumed to depend substantially on sensitivity to customer and concern for people

Bureaucratic CultureAn org that practices formality, rules,

SOP, hierarchical coordinationMembers highly value standardized

goods and customer service.Task, responsibility are clearly defined.Org rules and process are spelled in

manualsBehavior norms supports formality over

informality.

Entrepreneurial CultureHigh level of risk taking and creativity

characterize the said culture.There is a commitment to

experimentation , innovation and being on the leading edge.

Initiative, flexibility, and freedom foster growth are encouraged and well rewarded.

Market CultureThe achievement of measurable and

demanding goals, especially those that are financial and market based characterize market culture.

Individual and org relationship is contratual.

Dosn’t exert much social pressure on org members

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