CTS Profile - Sep 2016

CAMEOTECHEDGE SERVICES LTD

AN IT ENABLED SERVICES (ITES) AND BUSINESS

PROCESS OUTSOURCING (BPO) COMPANY OPERATING

FROM THE HEART OF AFRICA

Confidential & Privileged

Property of CameoTechedge Services Limited

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TABLE OF CONTENTS

About Us ............................................................................................................................................... 3

At A Glance .......................................................................................................................................... 6

Outsourcing ......................................................................................................................................... 7

USP ..................................................................................................................................................... 16

Contact Us .......................................................................................................................................... 17

Notes .................................................................................................................................................. 18



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ABOUT US

CAMEOTECHEDGE IS A JOINT-VENTURE

BETWEEN A LEADING BPO & ITES SERVICE

PROVIDER FROM INDIA AND CYAD

INTERNATIONAL IN AFRICA

CameoTechedge is a Joint Venture between Cameo Corporate Services Limited

of India and the Africa-based promoters of Graphic Systems (CYAD

International)

Digitization of Documents

Quality and Audits Checks

Data entry & Management

Back Office Services

Data Image Management

Medical and Legal Transcription Services

Workflow Management

Helpdesk and Support Services

Physical Document Storing and management

Call Centre

Customer Lifecycle Management

Optical Character Recognition (OCR)

Software Development and Solutions provider

E-Governance

End to End ERP Solutions

Telecom Value Added Services built around the core network

Data Security & Secure Chip technologies



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OVERVIEW OF CYAD INTERNATIONAL

YAD International and their promoters already have a working relationship with most

organizations & business houses in the Democratic Republic of Congo through various

investments, including Fuji Image Services, Graphic Systems, XL Media, and Oil & Petroleum

Technologies amongst others. CYAD International also has a decade-old software division (through a

Joint Venture with Eastern Software Systems Ltd. of India) that develops and sells Oracle-based ERP

solutions to business houses & organizations across Africa.

The group companies are a familiar name in Uganda, DRC & Angola:

o Graphic Systems

o Fusion Africa

o Fabrication Systems

o Fuji Image Services

o XL Media

o Oil & Petroleum Technologies

o iBank

Successfully captured a majority share of the market

Benchmarks in printing quality standards and operational efficiency

OVERVIEW OF CAMEO CORPORATE SERVICES

(INDIA) LIMITED

stablished in 1997, Cameo Corporate Services Limited is a leading provider of Business

Process Outsourcing Services head quartered in Chennai, India. Their service bouquet

includes Document Management &Custodial Services, Payment Processing Services for

banks, ePublishing Services for publishing houses, Registry &Transfers Agency Services for

companies listed on stock exchanges, Medical Transcription Services for hospitals & medical

professionals, and Legal Transcription Services for judicial & legal professionals.

Leading provider of Business Process Outsourcing Services head quartered in Chennai, India

Unmatched experience in Document Management for the Telecom, Banking & Insurance,

Health & Government sectors

C

E



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Human resource base currently in excess of 5400 full-time employees

Cameo processes over 375,000+ documents every single day

Over 145,000,000 (145 Million) records currently archived at their sprawling warehouses

Over 45 branches across India & the USA, and today serves over 350 clients

Quality provider of Medical & Legal Transcription services to the North American market

Cameo also has a dedicated Information Technology team to develop unique and customized

software solutions per their clients’ requirements



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Graphic Systems & XL Media

Facilities spanning Uganda, DR Congo, Angola & Rwanda; Market-leader; Experience in outdoor advertising, gravure printing, offset,

large-format printing, digital printing, promotional material

Fabrication Systems

Qualified to design, install & maintain all types of steel & aluminum structures, fabrications, etc.; ISO-Certified

Fusion Africa

Design, Manufacture & Sale of Promotional Items to Uganda's leading Corporate Houses and Establishments

i Bank

Provoder of Microfinance & Micro-loan services in DR Congo, equipped with the latest in core banking, transactional & collection technologies.

Document Management Systems

More than a decade of experience in Document Management for Insurance, Banking, Telecom & Government; in-house Software

expertise & data-centre

Medical Transcription

Over 3 million lines a month; 24x7 facilities with over 300+ trained staff; Highly secure sites

ePublishing & Prepress

Proficient delivery model; Industry expertise; Rich talent pool; Services to prestigious publishing houses

Records Management & Warehousing

Over 125 million documents & records archived; 175,000+ physical retrievals a month; fire-safe & secure sites

Legal Transcription

Over 80,000 pages a month; 24x7 facilities with over 100+ trained staff; Highly secure sites

Registry & Shares Transfers

Services to over 350 clients; 260+ public/rights issues, mergers, amalgamations, open offers, etc.; Catering to capital market needs to

over 5 million investors

Payroll Management & Staffing Solutions

300+ employees sourced to Corporates in India; Centralized payroll management & processing model

Facilities Management and Plug & Play Sites

Self-contained offices leased to Corporates & MNCs; sites developed, furnished, equipped & staffed by Cameo

AT A GLANCE

THE GROUP COMPANIES, THEIR DIVISIONS AND

FAR-REACHING EXPERIENCE

CAMEOTECHEDGE



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OUTSOURCING

WHAT CAN BE OUTSOURCED

The following provides a birds-eye-view of the various processes and services that can be conveniently

outsourced, while also ensuring a high-degree of control, and achieving better efficiency & accuracy.

Document Management &

Digitizing

Transcription Services

Call Centers

KYC & Document Checking

Back-office Processes

Workflow Automation

The following pages describe these

processes in detail



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Document Management

This process involves the use of a computer system and software to store, manage and track electronic

documents and electronic images of paper based information captured through the use of a document

scanner. Document management is how your organization stores, manages and tracks its electronic

documents.

The process usually involves:

De-shelving of the files/documents from existing warehouse or storage

Sorting & classification of the documents available there

Documents are then sent to Indexing team for barcoding and indexing

Required documents are then sorted for scanning and sent to the digitizing team

100 % image Quality-Check is executed after scanning

The scanned images are then transferred over secure workflow systems to an offsite team for

data-capture, data-conversion, content correction, etc.

The images are data are hosted on secure servers to ensure confidentiality, and then

transmitted back to the client after due process has been completed

Processed physical documents are re-archived in the existing warehouse/storage

The new/revised archive index & document location is shared with the client and training in on-

going archive management is provided as required

OUR EXPERIENCE: In Uganda, CameoTechedge (CTS) provides Document Management Services for

telecom service providers such as MTN, Warid-Airtel, Smart Telecom, Orange & Uganda Telecom.

Similar services are also provided for the Ministry of Finance, Ministry of Internal Affairs, Diamond Trust

Bank, SAS Clinics, United Nations Development Program, CBR Africa, National Drug Authority and

more.

In DR Congo, CTS provides services to Airtel & Vodacom, both of whom are the leading

telecommunication service providers in the country.

Similarly, in India, we provide Document Management Services to over 40+ companies ranging across

the spectrum of Telecom (Airtel, Idea, Reliance, Aircel, MTS, etc.), Banking & Financial Services (ICICI,

HSBC Bank, Standard Chartered Bank, ING Vysya, Kotak Finance, TVS Finance, etc.), and Insurance

companies (Life Insurance Corporation of India, Reliance Insurance, Bajaj Allianz, Royal Sundaram,

TTK Healthcare, etc.) too.



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Transcription Services

Simply put, Transcription is the process of converting a recorded voice file into electronic text.

Transcription usually cover the gamut of business (interviews,

board meetings, conference calls, sales pitches, negotiations,

etc.), legal (court proceedings, briefs, dictations, etc.), events

(seminars, sermons, motivational speeches, etc.) and medical

(doctor or physician’s notes, surgeon’s descriptions, autopsy

reports, etc.).

We follow industry leading norms in data-security and data-management, because many of these files

contain sensitive personal information of criminal proceedings, company information, patient medical

records and much more.

OUR EXPERIENCE: In India, we serve the North American market for medical & legal transcription. We

have over 90 seats working 3 shifts, 24x7, and also meet the HIPAA norms which elaborates data

security practices and compliance measures to be strictly followed.

Call Centers

Call Centers serve as centralized offices with infrastructure designed to handle a large volume of phone

communications, sometimes inbound, sometimes outbound, and frequently both.

These could exist for:

Customer Service

Ticket Management

Helpdesks

Telemarketing

Product Support or Enquiries

Appointments and/or Scheduling

Debt Collection

Solicitation

Upselling

OUR EXPERIENCE: In Uganda, we have built and transferred contact centers for Jubilee Insurance, the

Ministry of Finance and the Ministry of Internal Affairs.



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KYC & Document Checking

Practically all documentation pertaining to financial transactions and statutory matters require scrutiny

for accuracy, completeness and ‘matching’ by trained personnel. This process works well when

outsourced, as the partner is incentivized to deliver high levels of accuracy and efficiency:

Trained CTS staff will provide KYC services to the client

Application/Request Forms can be matched with their

supporting documentation for veracity of the information

contained

These forms are also verified for completeness of

information, and accuracy of content

Furthermore, they can be vetted against an available database and flagged accordingly

Segregation & sorting can also form a key part of this process

KYC & Document Checking can even be clubbed together with Document Pick-up, where

verification is done at the time of pick-up, for select type of documents

OUR EXPERIENCE: In Uganda, CameoTechedge (CTS) performs KYC & Document Checking services

for telecom service providers such as Warid & UTL. Today, we have successfully verified over 3.8

million forms for our Ugandan clients.

In DR Congo, CTS performs KYC & Document Checking services for Airtel’s SIM Registration Forms.

Similarly in India, we have already provided KYC & Document Checking services to over 120+ million

documents sets, with an accuracy percentage greater than 98.8%.

Back-office Processes

Many back-office processes are outsourced to improve accuracy, tighten processes and speed up the

client delivery timelines, better known as TAT or Turn-Around-Times.

Document verification & certification

Database matching and checking

Data Entry or Data Capture

Scanning & Digitizing

Record-keeping

Account Opening or Account Activation



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Database updating, modification and/or correction

Processing of non-financial requests such as new cheque-books, product information, profile

updating, etc.

OUR EXPERIENCE: At one of our banking client’s site in India, we provide end-to-end Account Opening

processes that greatly impact the New Customer Experience. Upon completion of the

document/application verification & audit, our personnel capture the Customer’s information in the

bank’s system, and then proceed to activate the new bank account, within the shortest possible TAT.

Similarly, a myriad of telecom service providers depend on us for hundreds of millions of customer

information updating and subsequent activation of accounts.

Every day in Uganda, we upload the detailed information of many thousands of customers &

subscribers to the database servers of our clients. This information is made available across various

platforms such as Mobile Money, the Call Center & Customer Care, and their in-house CRMs.

Similarly in DR Congo, we capture & upload the detailed information of hundreds of thousands of Airtel

subscribers to their database servers, which help in marketing, logistics, verification & customer-care

functions.

Workflow Automation

The importance of a standard Document Management System or one augmented with an in-depth

Workflow Management System cannot be overstated. The platform allows for the seamless transition

of physical records to electronic ones, while also managing the overall lifecycle of the document. Our

Workflow Automation solution will provide you with the following key features:

Capture – scan, index & OCR, or

just upload/create a file

Manage Lifecycle – new file, check-

in, check-out, and publish, while

managing version controls, and

creating archives or back-ups

Security & Access Control – control

the read, write, update parameters over a range of users, groups or even through metadata

Metadata Management – build forms over any types & sets of metadata

Indexing – manual or automated indexing, and even assign document numbers

Search – over free-text within documents, metadata, Boolean, proximity & even wildcard



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Store & Archive – user-defined hierarchy, multiple repositories, including metadata

Details Logs – audits logs for all actions on any folder or file

HOW WORKFLOW AUTOMATION CHANGES THINGS

Current System With Workflow Automation

Document saved in local desktop Document saved in central repository

No version or revision control Version control enforced automatically

User has to do backup Server is backed up regularly

Person who created it knows where it is Common organization wide document hierarchy

for quick retrieval

Limited search available only on documents on

your desktops and a few others

Search across entire organization document

repository

Search only on file names Search within content and properties

Personal and limited group sharing Sharing can extend from individual person to

groups of people to the entire organization

Duplication of content. Multiple people storing the

same information in their desktop Single shared repository. No duplication.

No idea if some document is updated Document alerts when new documents are added

or existing documents are updated

No audit logs Audit logs available for accountability

Cannot add new properties to documents Any kind of additional property can be added to

help in quick retrieval.

No approval system. Cannot say if a document

was approved or not. Formal document approval system

OUR EXPERIENCE: The time-tested Workflow

Automation solution that we propose for has

been installed & implemented at some of

the world’s leading business houses. More

importantly, we have a local presence in

Uganda, with over 22 engineers stationed in

Kampala. Our product includes a

comprehensive training & induction to the



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platform, wide-ranging customization, and migration of old or existing data.

Our partners work across many domains, such as healthcare, financial services, manufacturing,

telecom and enterprise product verticals:

Records Management

Records Management (also known as Archival or Document Storage) is the process of archiving all

paperwork, files and their related documents in a reasonably secure warehouse.

We offer the following set of activities to ensure the forms that undergo archival at the warehouse will

be traceable, retrievable and fully accounted for.

Checking and/or verification of records received at the Warehouse

Batching and Indexing of documents, files or folders

Segregation & grouping according to type, name, date, branch/location/region, transport mode,

etc.

Transfer to measured & customized Carton Boxes that are auto-numbered by the system

Placement on Warehouse racks/shelves and metal boxes

All details (box number, content &storage location) will be keyed-in and controlled through the

Records Management application

Secrecy & security of box content is assured through mixed storage, as the boxes do not need

to be stored according to location, date or Branch, and no details on the internal contents is

visible to the naked eye

Access to the contents of any box is strictly through the Records Management database, which

in turn is accessed through secure-login

Detailed logs and records will be available through single-click reports from the database:

o User logins& document searches

o Retrieval requests

o Document exit (check-out)

o Entry (check-in)

o Gate-passes

o Pending check-outs, etc.

Retrievals will be smooth & seamless, as searching the system for specific content or items will

provide:

o Storage rack row number



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o Bay or unit code

o Shelf number

o Box or Carton number

o Content (by date, type, branch, material, subject, user, name, etc.)

Retrieval time-guarantees can be assured

Special arrangements will be made for high-security documents to be stored in a stronghold or

vault

The vault will be designed to exceed international standards, with infrastructure that is fire &

earthquake-proof, besides having the strongest possible security measures

OUR EXPERIENCE: In India, we currently archive over 140+ million individual document sets across six

world-class warehouses covering over 200,000 square meters of floor space.

We use multi-tier racking systems with load-limits in excess of 10+ tons. The racks are equipped with

catwalks for ladder-free access. Needlessly to say, the warehouses are equipped with the best-in-class

fire safety systems, and round-the-clock security and surveillance.

We also provide secure storage services to

banks, insurance companies and other financial

institutions. These high-security documents are

stored in a safe vault with protection that far

exceeds the requirements of the Reserve Bank of

India, and are designed to withstand prolonged fire

and even earthquakes. Needless to say, they also

boast the best in security, with access strictly

limited to only the most essential personnel.

In Uganda, we currently warehouse over 3.8 million individual document sets for our clients.



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More importantly, in India we perform 175,000+ document retrievals every single month, with a 100%

success rate.

Warehouse Management

The full-fledged outsourcing of the Warehouse, its operations, manpower, security and systems to a

vendor or partner is known as Warehouse Management. With the onus on high-performance, we will

be able to deliver:

Highly efficient operations

Complete accountability of incoming & outgoing items, documents & records

Secure setup through controls and electronic surveillance

Recruit, train and hire able manpower

Run and maintain the warehouse database over secure software systems and a robust platform

Manage the contents of the warehouse for maximum utilization of available space

Manage, process and track all retrieval requests

Generate reports, alerts and flags for retrievals and document check-outs (exit)

Manage the inventory, stocks and more

Provide alerts, reports & flags when required

Document & records lifecycle management

OUR EXPERIENCE: In India, we provide complete end-to-end managed-services for 3 major clients

across the Banking & Financial and Telecom sectors. Our teams manage 5 warehouses that currently

archive over 50 million documents & records at these sites, which totally cover over 120,000 sq. m. of

floor-space.



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USP

WHY CAMEOTECHEDGE IS YOUR BEST SOLUTION

FOR AN OUTSOURCING VENDOR

a) EXPERIENCE: We truly know what we’re talking about. Yes, we have indeed actually

executed every single project proposed in this document. And we have both International &

Domestic clients, for whom we’ve already processed many millions of documents.

b) EXPERTISE: We have been running Document & Records Management Processes for over 15

years now. We have our own warehouses, so we understand the issues you’re facing. More

importantly, we know how to fix those issues.

c) PERFECT PARTNERSHIP: Cameo’s wealth of BPO & ITES experience in India provides the

skills-transfer and know-how. Graphic Systems in Uganda brings us the local expertise, and

far-reaching support. Both firms are financially stable. Both companies are renowned for

grooming the best talent and exceeding the service expectations of their clients.

d) SERVICE GUARANTEE: Document Retrievals in less than 3 minutes? Yes, we provide a

service guarantee for the Records Management work we do. Similarly, we provide high &

consistent Service Level Adherences (SLAs) for all the work we do, from data-entry and

scanning, to document pick-up and software performance.

IMAGINE US WORKING WITH YOU.

WE’D BE YOUR PERFECT PARTNERS, BECAUSE WE BELIEVE IN PERFECT SERVICE DELIVERY.

WE BELIEVE IN COST-EFFECTIVE SOLUTIONS THAT MAXIMIZE YOUR BENEFITS. AND WE

BELIEVE WE’RE PERFECT FOR YOU.



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CONTACT US

REACH US FOR CLARIFICATION OR FEEDBACK

Reuben Robert

+256-750-000-069

[email protected]

Khalil Hajee

+243-814-440-007

[email protected]



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NOTES